26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4878 Someone from QLD thinks vodafone is mostly okay at 27 Dec 2010 07:30:30 PM
I have an old cheap (basic features only) phone, pay-as-you-go, and have been with Vodafone for about 5 years. Live in south-west, 7k from Brisbane city, and coverage is pretty much OK. The only time there is no coverage is at places like Mount Nebo, and in the Gold Coast Hinterland.

However, approx 2 years ago, Vodafone changed something in their network, which affected me badly when I made overseas phone calls. Very frustrating, and was close to terminating my "pay-as-you-go" with them. I think they probably switched to using the Internet for overseas calls. After 6-12 months this improved, but its still not as good as what it was before they tinkered with the "overseas-calling" system.

Possibly the problem for many customers is the fancy phone they use is on a different network?? Maybe if you switch back to an el-cheapo phone, you'll be okay again.

Also... just for the record, I originally switched from Optus, as their coverage was worse.