26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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5040 Someone from VIC thinks vodafone is Utterly Fail at 27 Dec 2010 08:10:23 PM
My partner and I are both with Vodafone and have been with them for the better part of 2 years now. Not only do we get no receptions whereas other mates with other providers have no problems, we receive messages sometimes a day late and same goes for our voice-mail as well. There was an instance for a whole week straight, I was unable to use my phone with no apparent reason. Thinking it may be my phone, I had to contact and speak to multiple departments within Vodafone's so called 'customer service' and after close to 45 minutes of being passed around, I was told to simply 'switch off your phone and let it rest for a while' and the second advise was 'if this still does not work, you may need to bring your phone into vodafone'. So not until I heard from our unhappy and dissatisfied customers complain did I realize it wasn't a hand-set issue but Vodafone's non-existent network!!! Bring on the class action I say.