26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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5506 Someone from QLD thinks vodafone is Fail to Activate Sim card at 27 Dec 2010 10:36:26 PM
Purchased package that included sim card with $10 credit and a mobile phone in June last year. After 7 days and numerous calls to Vodafone support the SIM card was still not activated. Went to Vodafone store and after waiting for 1 hour while staff member called their manager, I was told to wait longer without being given any indication of when it might be activated, with the staff member actually saying that it might be a faulty sim card and the staff member admitted that they thought the SIM card should be replaced with credit, but their manager did not allow it saying that if I wanted a quick activation I should buy a new sim card. After further waiting the sim card was still not activated, I had to buy a new one and lose the $10 credit for I couldn't wait forever without knowing when the activation would happen.

It was bad enough to have a faulty sim card, but, it was more disappointing that Vodafone wouldn't admit the problem and replace the sim card with the $10 credit. All the Vodafone members who I talked to over the phone said, 'why don't you just buy another sim card? It's only $2 in Woolworths. You're losing only $10 credit'. They didn't seem to understand that it's actually not my responsibility to fix it, but Vodafone.