Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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7305 Someone from QLD thinks vodafone is Massive Failure at 28 Dec 2010 06:05:28 PM
I could go on and on for hours about how much I HATE Vodafone. Having signed up for a Wi-fi usb & a mobile plan for my business, Vodafone promised great coverage & 5GB of data. I got to the point that I was SO frustrated with the constant call drop outs, internet disconnecting, hour + wait when calling 1555 and the fact that to take a call I needed to stand in the field outside my house - I blew up. I rang Vodafone maybe 15-20 times over 3 days, only to be hung up on 3 times, calls never returned and one "Team Leader" Jared was so unhelpful and rude, I had almost lost hope. All I wanted was OUT of the plans, and to not pay the $1500 they were asking of me "because I moved house". Apparentely, if you move house, you should check your Vodafone service first and move according to where you get service- but no one can tell you where this is written in the contract. I had it out with one woman (and I have to say I was very restrained considering I was FURIOUS) and eventually agreed on a deal to get out of both deals for a certain amount - she told me to sign up with a "better" provider and suggested Telstra (ha!) and said as soon as I registered with them, they would send the final bill. I signed up with Telstra that day. I have since received 2 normal monthly bills. The thought of calling them and sitting on hold for over an hour is too much for me right now, and I will deal with it in the New Year - all I want now is out of the contract and I'm not willing to pay at all. I hope this lawsuit goes ahead, because someone has to do something. If it's reception you're after - hit Telstra.