26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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7323 Someone from NSW thinks vodafone is Large Fail at 28 Dec 2010 06:09:35 PM
Signed up for a 2 year contract 1 month ago after being told by the vodafone sales rep there was full coverage in my area of Sydney.
I have online coverage less than 50% of the time. When i do manage to get online, i'm lucky if it'll last more than a minute.
Calls regularly drop-out.
It's not rare for me to have to use my home phone to call customer support... calling 1555 or the 1300 number on my mobile doesn't work... won't even ring. When i do use my home phone i sit on hold for 30 mins +. I've sat through the wait a couple of times now, reached a customer support employee and then had the call drop-out. Very frustrating!! The last time i called customer support the electronic voice began to break-up and sat on repeat like a broken record. FAIL!
I will give vodafone a chance to sort out this mess but if there are no improvements soon they will never have my business again!