26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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7459 Someone from QLD thinks vodafone is Mind blowing fail at 28 Dec 2010 06:35:51 PM
I signed up with them then when about to travel overseas, wanting international roaming turned on, thats all i was after.
while sitting at the airport waiting for my plane, I called the "customer service" line after 50 mins on hold my plane was boarding and had to hangup, going overseas without phone coverage.

Then, 3 months later when moving overseas i tried again, firstly going to a vodafone store, they told me they call the same number I do and may have to wait several hours.
So I though id just try again when at the airport. after over 1 hour on hold in the first attempt, then another 40 mins on hold an hour later ( had to hangup cause we moved areas and lost signal)

So now that I moved to newzealand, I emailed them (finally hunted down an address from their mess of a website.)
I told them i want to cancel my contract because of the horrid service.
They email me back stating they will send my final bill, they did, i got it in newzealand, but thought it's paid via direct debit.

Now the fun part.

8months later i move back to Australia, after no further contact from vodafone, not via the email address or actual post( I know they've got my address, i got the one letter)

I am greeted with a debt collection notice for $130 that when I call vodaphone they put me straight to the debt collectors office as soon as I give my details, not even telling me I'm bring transferred to a different company.

So i pay the bill, but afterward find out that I now have a flag on my name and nearly missed out on getting a home for my family because of a $130 debit.

No one at vodafone ever got back to me to clear my info or to let me ask why i was not contacted further regarding this outstanding amount.

I'll never go back to vodafone, not for ANY reason.
30 Dec 2010 06:03:25 PM: That sounds like a big load of shit. "Oh I am going overseas; might just leave it until I am about to board the plane to put international roaming on." Think about shit before you type it, internet warrior.
7 Jan 2011 09:11:26 AM: You are correct, a Telco default for even $130 can cost you a LOT more than the initial amount disputed in money, lifestyle and lost opportunity which you will never be compensated for. Telco defaults on people's CRAA's are one of the most common form of listings, damaging, and amongst the most expensive to remove, though the success rate is around 80%. Let me know if you want some assistance to try and remove it. PH