26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7782 Someone from SA thinks vodafone is at 28 Dec 2010 09:17:17 PM
I've been with Vodaphone 2 years too long. After calling up regarding my signal stoping out, Internet working 10% of the day and text messages failing I called the call centre. After 45 minutes got palmed off 3 times. 62 minutes later I p throughout p someone and demands to speak to a TL. Waited another 12 minutes to be told the team leader was on another call and would call me back. Asked for the employees I no an was told her first name only. Asked to be called after 5pm. This was over a week ago and still no phone call. I am so sick of Vodaphone!
28 Dec 2010 09:29:04 PM: Hehe, that reminds me of one of my experiences with Voda call centre, I asked the rep to call me after 5pm Sydney time, she asked me 'so what time is that in India?' maybe thats why you haven't received the call back?! Moving call centre to India was the start of the end for Voda.