26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8490 Someone from VIC thinks vodafone is Pretty FAIL at 29 Dec 2010 02:22:52 PM
I have been with Vodafone for years.. I really don't know why. I think it's because now I have half my family on Vodafone for the free V2V calls and I'm stuck with them. I can't tell you how many times I have been charged for internet on my 'blackberry with free internet' plan. To call them and get the charges reversed takes a minimum of 3 transfers in their callcentre and then the problems are never resolved. To resolve this I have been on hold for over one hour on 3 separate calls. I ring, immediately on hold.. speak to someone, get transferred.. wait 20mins on hold, after describing my issue for the second time, transferred again, another 15mins on hold, someone answers and hangs up immediately without even speaking to me. Issue not resolved, another call, more time on hold. It is so bad I have literally been in tears more than once in frustration with vodafone. Now I am trying to buy a prepaid for my daughters Xmas present. I cannot load the site for days, when I do, I try to 'add to cart' and it has an error. They aren't selling this phone instore. I try again, no luck. Call online customer sales, they can't sell it to me either because it's a prepaid. Yes they are having difficulty with their website, please try again in 4 hours. So frustrated again at this point. I ring back - 'please say what you are after' "COMPLAINT".. 'Unfortunately there will be a... 20min.. wait to speak to someone'. 20mins?! 20mins on hold to complain?!? OMG I am on hold to complain about being on hold and getting crappy customer service! "Buy before the 20th Dec for delivery before Xmas"... it's now the 19th. Try to call again, one last time, speak to a lovely person located in TAS (wow! not many of them left at Vodafone) but she still can't help me because it's a prepaid. I send a screenshot of this offer through to their online feedback form. I get a response saying "I can't find this offer, but we have some lovely contracts for you". I reply again "as per my previously attached screenshot, the offer is clearly shown on your website, can you confirm you are not willing to give me the offer as advertised and shown in my screenshot'. Someone will get back to me. It's now 29/12 and no reply for 7 days. I try again on the website.. still stuffed. So here I am. And this is not even the half of it.. just some of the issues I have had. Why am I with Vodafone?? That's right, all of them are just as bad as each other.