26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8510 Someone from ACT thinks vodafone is Totally crap at 29 Dec 2010 02:43:07 PM
On switching to 3 (now Vodafone) from the overcharging big T, I have discovered that as I walk through my house I can be shunted through three different cell towers ... problem is that I loose reception (no signal) when switching between cell towers ... 3 and Vodafone have been pathetic in their attempts to assure me the coverage and switching between towers should not cause signal drop outs even going as far as suggesting that it's my mobile that is the issue. I've invited both 3 and Vodafone to my place to test it for themselves, but the customer service person I spoke with at Vodafone told me that they were too busy dealing with real issues! So Vodofone, what good is a mobile if you can't walk around and use it like the manufacturer intended?
EJ from Evatt