26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8533 Someone from QLD thinks vodafone is Unsure at 29 Dec 2010 03:12:41 PM
I have signed up a week ago (and already experienced their bad service) and am wondering if I should try and get out of the 2 year contract? I live at the Gap and work in Fortitude Valley in Qld. Is there a cooling off period etc? Is there any chance of Vodafone actually improving their service? If only I had known about this site a week ago!!
29 Dec 2010 03:33:40 PM: have fun trying to get out of a contract.. have fun trying to get through laras maze just to talk to a real person!
29 Dec 2010 03:46:45 PM: I'm in exactly the same boat, I've been in my contract for 2-3 weeks. I think there is a cooling off period but I cant remember if it was 2 weeks or not. I'm on the phone to them now and intend to complain but see if I can get compensation for the inconvenience or let out of my contract.
29 Dec 2010 03:49:54 PM: there is no cooling off period..u signed a 24 month contract!!!!!!
30 Dec 2010 09:47:42 AM: I don't understand how they can legally sign you up to a contract, knowing full well that they cannot deliver the service as promised? Surely this is a breach of fair trading/ACCC/ASIC something??? ASIC fine you $65 for lodging a form late, but a massive multi national company can rip us off for thousands of dollars and we can't do anything about it? What is wrong with this country?