26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8536 Someone from NSW thinks vodafone is Craptacular at 29 Dec 2010 03:13:38 PM
29 Dec 2010 03:16:30 PM: You should have mentioned the TIO to the person you were talking to, as that may have sped the process up for you. Either way bet of luck, the TIO should be able to assist you.
29 Dec 2010 03:19:58 PM: Yeah I did mention the TIO and was basically told that I should feel free to contact the TIO if I wished (we know these help desk people are useless but they are certainly very polite!)
29 Dec 2010 03:26:58 PM: Bugger I thought that would have sped it up for you, ah well now they get hit with a fe from the TIO to investigate, and additionally they have 10-15 working days to rectify the problem.
29 Dec 2010 03:35:11 PM: Fingers crossed. Thanks for your support :)
29 Dec 2010 03:42:05 PM: It would have actually assisted the rep to resolve your issue if you had factual information. You can't get out of your contract based on your say so. It is a contract! This just goes to show that the old saying is true. 'Buyers are Liars'
29 Dec 2010 03:51:38 PM: As I said, I did not write down every time a call dropped or a call failed as I was out or running around at work. I was not aware that this is what they needed (numbers, times, places, dates etc). If they looked through my phone history if they could be bothered (especially since the fault is theirs and not mine) they would be able to quite clearly see all this information for themselves. I am no liar. What would possess you to think I would waste my time on such things if they did not direct affect my life? Please reread my initial post if you need to understand why having a reliable service (that i have always paid for on time every month by the way) is important for me.
29 Dec 2010 04:01:04 PM: You wrote that you made stuff up. They CAN see call history. They can put 2 and 2 together. Instead of lying you could have recorded the times and dates where it happened again to make your complaint factual and called them back or viewed your call history in your bill and worked it out for yourself. They have no requirement to help you end your contract. The burden of proof/supplying a reason is on you.
29 Dec 2010 04:17:24 PM: I said I made up a few incidents to get them to shut up, i.e. to get the investigation going. The incidents I told them about have actually all happened to me, just not within the 72 hour period they demanded information for. I have barely used my phone in the past 72 hours because of Vodafone's craptacular service. When all the above-mentioned incidents have occurred over the past 3 months, I have simply not been in a position to write them down. I'm sure I'm not alone in that. I know every single member of my family who are with Vodafone are all having the exact same issues as me, and not one of them has been writing things down. I will repeat, they can look at my records to find out what they need - I can guarantee you that their records are a lot more comprehensive than my measly online bill. They may not have a requirement to end my contract, but they certainly have an obligation to provide me with the service that is stated in the said contract, which as we all know, they are not.