26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8557 Someone from WA thinks vodafone is not the only network with problems at 29 Dec 2010 03:48:24 PM
If you created websites for all other networks you will get the same type of feedback... we all know that you're not the only one facing these problems... i think that it is a waste of energy, time and money to do all this... not one network is perfect... and if everyone including I put this much energy, time and money into bigger issues and more important issues... we can do some GOOD. Im sorry but i find this whole thing to be more of a joke.
29 Dec 2010 03:51:49 PM: Interesting opinion, I disagree with most of what you have said but we live in Australia and as such everyone is entitled to that opinion. As with the latest update on this site:

"29 Dec 2010 - Breaking Update
I started this website hoping to gain the attention of Vodafone so that they acknowledge our problems and get them resolved. This morning I took your complaints and suggestions to Vodafone CEO Nigel Dews. He and his team are well aware of our issues and are focusing on how to solve them. It is now up to Vodafone to announce how and when your specific problems will be solved. Vodafone has clearly taken notice however this website will remain open until our main issues are resolved. I am appreciative and humbled by the support and coverage this website has achieved yet it is a testament to your complaints and contributions. We understand that this may be a frustrating time for customers however please remember to be calm and respectful to Vodafone employees and each other. We cannot personally resolve any of your issues but we can keep you informed and direct you to the right people."

So to me, this site is achieving more then you realise.
29 Dec 2010 03:52:08 PM: hear hear...all the networks in australia have their pros and cons..am with vodafone and there is nothing wrong with my service.
29 Dec 2010 03:53:52 PM: Yet I am on the NextG network for my 3G needs (both phone, mobile broadband etc), and it is faultless. They may not have the best call centre support, but none of them do. But network wise the NextG network is faultless.
29 Dec 2010 03:59:48 PM: I think they already knew the problems they were facing before. Especially with the merge, It makes sense that there will be a few hiccups.
29 Dec 2010 04:08:05 PM: I certainly think this website is great and not a waste of time.It seems it was needed to let Vodafone know what it's Customers really thought and take action. The fact that Vodaphone is still signing people up to substandard network without warning them is criminal. It's easy to have the cheapest plans to attract Customers but you need a network that will support your current Customers as well as your new ones and their increased demands.
29 Dec 2010 07:54:15 PM: Sorry, your opinion is irrelevant - of course no network is "perfect", and no-one expects them to be. The issue is quality - a reasonable expectation of minimum service. This is the reason I left Vodafone a few years ago.
30 Dec 2010 08:24:34 AM: well this is all interesting,I can honestly say I have when with optus for around 14 yrs never experienced the amount of problems I do with vodafone,this being said it is also only since they merged with 3 that our problems started,It was also explained to me by someone from another provider that when these thing happen you have more people using the network which creates weaker signals,but i also need to piont out that when I was originally with vf many years ago they were abs crap back then as well so it does look as though not a thing has changed there,I will be leaving them again never to return.