26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8590 Someone from NSW thinks vodafone is MEGA BIG fail!! at 29 Dec 2010 04:51:19 PM
Vodafone was great with fabulous customer service until Hutchins(3) bought it out 3/4 years ago has become progressive NIGHTMARE since. Have 3 phones and 2 broadband modems= 5 connections with them and, honest, ALL are stuffed in last few years. Calls don't come through, may or maynot get to voicemail, texts may take 4 DAYS to come through, missed calls, dropped calls, everything already said on this site! Slow broadband, ACHINGLY slow website etc...and concept of 'customer service' is an unlaughable joke. The customer service operators themselves are polite, apologetic and genuine in their desire to help but they are also ineffective and uncertain in their answers and actions, likely to the limitations of information, authority to act and staff numbers in the call centres they work from. Less staff, less equipment and trainig leaves more money for aggressive (if shonky) advertising and managerial payrises I guess. Am in process of transfering phones to Virgin, though wish someone else would offer 365day option as is useful for my spare phone. Also paid $300 for original broadband modems (2) when released, told could disconnect from Vodafone3 after 6 months, not exactly true I found out, as want to charge ANOTHER $75 each for the disconnection fee!! Yes, cheaper to cut my loss of both modems and buy again elsewhere. So my warning to unwary is DO NOT BUY ANYTHING from this company whatever the 'offers' may be as they WILL find a way to trap or abuse your contracts with them!! Joined them 2004, leaving them with 2010. Great website, fabulous initiative!! To critics....yes, all telcos and any other business who want contractual obligations to your wallet for 2 years should have websites like this calling them on their side of that contract!! Well done!