26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8909 Someone from NSW thinks vodafone is Falsely Representing their Coverage!!! at 30 Dec 2010 08:19:30 AM
Vodafone grossly over-estimate their coverage on maps. According to their own coverage maps, I was supposedly in a full coverage area. But with constant drop-outs I made a complaint. This is Vodafone's written reply: "Our technicians have advised that the service difficulty you are experiencing at your address is unfortunately not a temporary issue. They have advised that your location is one where low signal performance would be expected."
RIDICULOUS! How can they continue to falsely advertise their coverage? The telecommunications ombudsman said they have no power to force them to fix their maps so they are a true representation of the service they can provide. People of the world - do not sign up to Vodafone!!!!