26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9058 Someone from QLD thinks vodafone is Putting the Disabled At Risk at 30 Dec 2010 12:09:57 PM
Hi everyone,

I'm disabled with epilepsy and live on my own. My parents need to ring me during the day to check on me and I need to ring them them as well if I need to go to appointments etc.

Can you imagine the sheer panic my parents go through when they try to ring my mobile and I don't answer? My phone hasn't even registered that they tried to call me repeatedly so they have to jump into the car and race over to my house scared to death that I could have seisured and possibly killed myself. Then they get to my house only to find that I'm safe and sound after all that distress that they just went through.

It can take me up to four calls before I can actually ring someone (anyone) and even then I tend to lose reception and quite often the call is so badly garbled that I have to try and ring them back. Sometimes I have to try up to four times to ring this person back and each time I get through the line can still end up garbled and I have to start again.

I'm scared.

Just a quick note to all disabled Vodafone users: if you are using Vodafone then I urge you to stop being disabled because you are putting yourself at risk. Sorry people, but if you don't laugh you'll cry.
1 Jan 2011 08:55:18 PM: Perhaps voda should be giving customers distress flares, just in case there is an emergency!!!!
3 Jan 2011 05:06:41 PM: ROTFL Oh you are absolutely priceless! lol
8 Jan 2011 04:57:47 AM: For all those customers who have received distress flares, we apolgise, we are having a few issues with them, so we ask you to return them to nearest store
8 Jan 2011 04:43:26 PM: Ha ha :)
9 Jan 2011 02:43:23 PM: For those of you looking for your nearest store we wish to apologise for the delay in locating one that has useful staff.

Please 1555 and wait for 2 hours to be directed around several different departments only to find that all the stores with useful staff members have been closed down for the past seven months.
9 Jan 2011 10:02:25 PM: Guys - this is a serious issue. I have had the same problem trying to get through to local emergency services through 'Directory Assist'. It is really scary.
10 Jan 2011 07:00:28 PM: I believe you!
11 Jan 2011 12:06:30 PM: Okay. First of all, I also have epilepsy. So don't take the following as a knock out, because I know the panic and terror that comes with it.
Anyway. If contacting your mobile is a recurring problem and you're having trouble getting out of your plan... Your health is worth paying the extra to GET A LANDLINE WITH ANOTHER PROVIDER.
Vodafone are useless and unsympathetic, I completely agree. But there are a lot of actions you need to be taking that can resolve this issue that don't involve your mobile phone provider. Good luck in the future :)
11 Jan 2011 03:55:56 PM: It depends on whether you can afford a home phone as well as a mobile. You don't get much money on a pension if you're disabled, plus all the bills and rent have gone up MASSIVELY lately.

Are you on a contract or a plan? If you're on a contract you're pretty much screwed unless you can get out of the contract.
13 Jan 2011 11:34:05 AM: Hi everyone, I'd just like to update my post by saying that I had to take my complaint to the TIO and that I got a call today letting me out of my contract without charge. So god bless the TIO!

I can find a safer phone company now.
27 Jul 2011 10:49:14 PM: I'm soooo glad for u. Have the same problem (uncontrolled Epi.) and got out b4 I was fully into the contract. Their service put me off and I nvr got a promised fone