Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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9168 Someone from NSW thinks vodafone is Almost complete fail at 30 Dec 2010 03:26:23 PM
For the last year and a half the service has been getting worse. I leave 3G off on my iPhone because it won't pass the call from 3G to 2G, just drops the call. The phone doesn't always ring, just goes straight to voicemail, even with full 2G service. Voicemails take up to 24 hours to come through. I complained in early November to Voda and were told to wait until December for the 3 towers to be amalgamated across to Voda customers. It seems to have gotten worse rather than better.