26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9265 Someone from ACT thinks vodafone is Big time, All the time at 30 Dec 2010 07:09:09 PM
Basically I dont receive some messages and when I text people...I find out later that they didn't get a message I had sent!
In fact I have a family member annoyed with me cos I didn't reply to a message.....that I never received!
6 Jan 2011 05:37:21 AM: I have an SMS Burglar Alarm.
I actually received the message 4 hours AFTER the breakin. Then they came in a set of lumps.

Clearly their SMS provisioning is not real time, and at the HIGHEST data cost/rates in the WORLD it is simply criminal that ACCC or the like does not get a covering statement for all NEW customers that their network is overloaded and unreliable with frequent localised performance problems. That would teach them there is a real COST and consequences for endlessly grabbing new money on what they cant deliver.

They tell me there is no SERVICE Level agreement for SMS. There are 2 problems: They oversold their capacity (and did not care), and the regulator at the wheel has been sleeping. I would have hoped Telsta would have put the boot in - but no - and they should know.

Bring on the class action.