26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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9435 Someone from QLD thinks vodafone is The Worst ever at 31 Dec 2010 08:22:39 AM
After suffering 2 months of service that was getting continually worse by the week. I decided to spend the next couple of months being shuffled from one department to another before finally being told my area all of a sudden required a new tower. I was then told I would be released from my contract with no early termination fees. Great, except I had to go through the same torturous process with my vodacrap mobile broadband. This was finally resoved in September 2010. I then received a letter from a credit agency through vodafone for an early termination fee. No bill no letters no calls just a letter from a credit collection agency. Now as I try to get my wife out of the same rubbish I went through we spent a whole day using the call back service before being cut off, directed to wrong departments, left on hold for 45 minutes before being hung up on and having no success at all. I will try again today and let you know the outcome. Funny thing is I just received in my in box a bill from vodafone for overdue amount from my mobile broadband. Get ready Vodafone I am dialling now. In all honesty people how can this company survive this, crap service, non existant customer service and a product that has such a bad name. I am willing to bet that this company will cease to exist in the next year.