26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9467 Someone from WA thinks vodafone is SMS failed, no support at 31 Dec 2010 09:25:13 AM
SMS' appeared to go but were never received, calls dropped out, callers reported that my phone was out of range (i was at their front door and my phone is never turned off), customer support rarely answered and when they did they never assisted.

Bought new phone (N8) to see if that helped...it didn't. Shop staff are ignorant of the problem and are unable to get any feedback from their own support group (i called continually for over three days). Sent email listing problems and received automated replies stating they hadn't heard from me so everything must be ok. I replied only to receive another automated reply so i replied to the replies etc.

Also cancelled modem due to lack of service coverage and recently changed phone service to Optus.

Once they have refunded my fees they can close up so no-one else gets burnt.,