26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9477 Someone from QLD thinks vodafone is epic at 31 Dec 2010 09:41:31 AM
Dropouts, failed calls, delayed text messages, choppy calls since early November. Still no better as of today. In light of recent network issues I emailed Vodafone a week ago requesting more information and for them to esaclate my issue, only to be given 3 responses at first saying "Issue Resolved, please reply between the two lines below" rubbish, before I actually got what looked like a human response. This third response was, "Please call us to escalate your issue to our technical support" OMG!
So I call them today, speak to an uninterested non-Australian, who puts me through to technical support. I explain my issue twice to the other non-Australian, who hangs up on me. Unacceptable. Epic Fail for Vodafone.