Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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9509 Someone from QLD thinks vodafone is ridiculous at 31 Dec 2010 11:05:39 AM
We changed from 3 to Vodafone (crazy John's) with the reassurance that we would get the the same reception. This has not been the case. One place works in my house for reception and even then it is hit and miss. My reception can drop out for days at a time and like others have received messages days after they were sent. I have already had the phone sent away to be assured that it was fine and when I went in again they told me I would need to send it away at least three times before they may do anything else or I could buy a totally new phone at my expense and "hope that fixes it".