Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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9512 Someone from NSW thinks vodafone is Pretty Bad at 31 Dec 2010 11:12:36 AM
We are a small business (two users) who signed up to a Blackberry 49 Business plan in early December 2010. Since we ported our numbers from our former carrier we are unable to get any 3G coverage. I was on the phone for approximately 20 minutes when I seemed to have got through the line cut off. (Coverage issues). We work and live in the North Sydney area. I called up again and have been on the line for 45 minutes now and have heard the following message"hang in there we will be with you pretty soon" over and over again. I suppose I will see what response I get first from Vodafone before I visit the ACCC website or the class action law firm. I am worried reading the posts that this is the beginning of my "suffering" as a result of joining Vodafone.