26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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17236 Someone from NSW thinks vodafone is Cannot bill properly at 26 Apr 2011 06:50:58 PM
Although I should be complaining how crap their reception and service is, I am not going to. I am yet to be billed for the services I have incurred since last August. Yes, I have not received one bill from them. I have logged on to my account and all of my correct details are there and even changed my address successfully and still, to this date, do not have a bill to pay. I haven't received any overdue letters, overdue texts nor overdue emails. My current charges always shows $0.00 so I ain't going to call and chase them up, they can stick it and their fault for their mistake.

So I aint sure if I should even consider myself lucky...

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17235 Someone from VIC thinks vodafone is CUNTS at 26 Apr 2011 06:50:51 PM
SHIT RECEPTION..they are a mobile phone company who fuck about with prices plans bundles and all that shit and they have a web based email which keeps on fucking up.............. been with these twats for too long now time to pull the plug as their customer service is crap too like so many companies these days fuck off vodafone the future is not bright with your cunts around! CUNTS!!!

Tomorrow I plan to buy the shittest phone I can find, a phone so shit that any would be mugger will laugh and hand it back.

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17234 Someone from NSW thinks vodafone is a hazard to mental health and stress. at 26 Apr 2011 06:50:16 PM
I contact Vodafone every single month in regards to our corporate account. Every month they continue to fail. There are billing errors after billing errors and every time credits are meant to be applied or issues resolved THEY ARE NOT. Customer service reps lie, to contact them it is a nightmare especially when trying to navigate their call centres and I am spending hours on managing my phone service.

The reception is so bad I have suffered lost business and disgruntled customers.
I have not even begun resolving the poor service as I am still trying to resolve billing issues. If I decide to ignore there mistakes my service will be disconnected and false debts transferred to collectors.

I am being harassed and bullied by Vodafone and their incompetence.

FAIL

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17232 Someone from VIC thinks vodafone is No Reception at 26 Apr 2011 06:50:04 PM
I live in Melbourne 7.5km from the CBD in Postcode 3040, reception what is that?
To make a call I have to walk out into the street to get a single bar!!
Im told its my iPhone that the problem....right..NOT!!

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17231 Someone from NSW thinks vodafone is Epic Fail! at 26 Apr 2011 06:49:58 PM
I constantly have my phone dropping out. I can never ever get reception at uni (I go to the University of Wollongong so not a rural area or anything at all). I don't receive voicemails until DAYS after they were sent. Text messages are sometimes delayed by hours. When I call customer service, I am transfered to several different people, on hold for hours, and the phone usually cuts out several times. Reception disapears for no reason.

In short, Vodafone is the biggest joke of a company! They need to compensate their customers, but we all know they won't do that. As long as their CEO's have their money to roll around in, they don't care that they are ripping their customers off!

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17228 Someone from VIC thinks vodafone is no reception at 26 Apr 2011 06:49:18 PM
Ive been with vodafone a year now i have had nothing but problems with reception/coverage, if i have my 3 g on i get no reception. If i am just using normal coverage i have one bar if that. Whether at home or out i have to walk around just to make calls or send sms.

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17227 Someone from VIC thinks vodafone is Extremely fail at 26 Apr 2011 06:49:15 PM
Pearcedale has absoultely no reception at all!!!!! One of our plans is supposed to be unlimited texting yet we still get charged and never are we contacted about any of our bills if their is a fault on their behalf! When we do send texts people dont get them until he next day. Weve had bills for thousands of dollars that we knew nothing about but they take ages to reconnect your service with no apology! Am seriously considering opting out of our plans but what otion is there, there all as bad as each other!
26 Apr 2011 07:25:20 PM: That area is covered by 3g on their 'coverage map' however you're right, the reception is virtually non existent! Vodafail should be charged with misrepresentation.

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17225 Someone from QLD thinks vodafone is at 26 Apr 2011 06:48:56 PM
service in the wacol/goodna area is crap, has been for years. ive also found anywhere from the sunshine coast to coffs harbour the service is crap. theres pretty much no coverage along the coast, even just walking into coles to do shopping the signal drops out!!! im about to change to another company an so is my partner.
30 Apr 2011 12:21:22 AM: they don't (and won't) give a fukk for as long as the dumb aussie customers keep paying their bill. Why should they provide a decent service if you keep endorsing it by way of rewarding them by paying them for substandard service. Just imagine if it was like back home where bad service saw bill delinquencies skyrocket by 400-800% when there are network outages, even just one base station going down in Dietikon, Basel or Zurich. Companies over there build redundancy into their networks to ensure quality of service, similarly in the states, Suncom in Florida the same (client of mine works for them), if a base station goes down, even if its accidental, people lose mobile phone coverage, or get weak signal as their phones try to maintain connection with adjacent area base station, as far as billing and collections are concerned, the numbers of subscribers who then refuse to pay their bill skyrockets. It's all about how high the population sets the bar. I do know of a lot of mobile phone users in TX, PA, CT and CA who complain of occasional issues, so it ain't all sweet and cosy over there - they often have similar problems to us, but there are always consequences, lots of delinquent customers - a massive jump in workload for credit control and collections. This in turn hurts the telco's bottom line.

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17223 Someone from NSW thinks vodafone is EXTREME at 26 Apr 2011 06:48:37 PM
After months of painfully slow, intermittent drop-outs or NO service at all I have finally gone back to Telstra, and will never go back to VODAFAIL... I attempted numerous times to get help or to simply end my contract and would be put through to 4 or 5 different people over 45 minutes or more and with no resolution. The customer service is a joke as is the entire vodafone network. I am still unable to end my contract without penalty, despite numerous complaints. How can this be acceptable?

What a joke!

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17222 Someone from NSW thinks vodafone is Incredibly FAIL at 26 Apr 2011 06:48:18 PM
After numerous complaints about the reception in and around my workplace (Wyong), nothing has changed. I am unable to use my phone in my new job and I may have to take up another contract with another service provider just to ensure I keep my job. Vodafone is a joke and they do not take any complaints seriously!

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17221 Someone from NSW thinks vodafone is at 26 Apr 2011 06:48:04 PM
I had vodafone for the minimum contract of 2 years and for that entire time I was unable to get any reception in South West Rocks,NSW.

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17218 Someone from NSW thinks vodafone is Terrible at 26 Apr 2011 06:47:50 PM
Poor reception, calls drop out repeatedly. Calling customer service is a waste of time, sometimes a two hour wait. Can't send photos off my new phone, vodafone store won't help, Bondi Junction Store assistant "Vincent", told me to F##k off when I asked for help with my settings. I will changing my phone and four family member's phones to another network when my plan expires.

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17217 Someone from VIC thinks vodafone is Poor Reception at 26 Apr 2011 06:47:44 PM
Gradually the service i recieve is declining, The periods of time without reception are getting longer and longer, 15 months ago 5 mins was a long time without reception, Its not unusaual to experience 6 - 8 times per day with 30 plus mins sometimes, Usally 10 - 20 mins, but 30+ is common.

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17215 Someone from VIC thinks vodafone is The fail is strong with this one at 26 Apr 2011 06:47:36 PM
No calls, reception drop outs, call drop outs, cant sent or receive SMS etc... the whole fail in a bag...

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17214 Someone from QLD thinks vodafone is poo at 26 Apr 2011 06:47:20 PM
i have to stand outside my house or way up the street,up to 1 km away to get coverage.drops calls nearly every time i talk to some one even while outside close to the shopping mall in my town where vodafone and crazyjohns sell their product.cant even use the 1Gb of internet that the phone comes with.

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17213 Someone from VIC thinks vodafone is No reception at 26 Apr 2011 06:47:09 PM
My partner lives in boronia,3155 and we dont get reception within the house and in most parts of the front and backyard.

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17212 Someone from QLD thinks vodafone is 100% fail at 26 Apr 2011 06:47:02 PM
Nil reception inside my home, dropouts outside my home. Unable to text or receive/make calls time and time again on the rare occasions I have coverage. Cannot even get signal at work Which is inner city. Total fail.

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17211 Someone from NSW thinks vodafone is unsatisfactory at 26 Apr 2011 06:46:58 PM
I Have poor/no service, can not make & recive call, can not recive & send sms, drop outs all the time, slow 3g network, unable to speak to a real person

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17210 Someone from NSW thinks vodafone is very bad at 26 Apr 2011 06:46:51 PM
I was on 2 yr contract with them, moved up to Newcastle 1 year ago, the reception was very poor, calls constantly dropping out. When i travelled up to Port Stephens I had zero reception, even on top of Stockton bridge. My Plan ceased last month so I've now gone with Telstra. Also the download speed was crap. Same problem with my wireless internet, absolute rubbish so went to bigpond after contract finished.

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17209 Someone from NSW thinks vodafone is at 26 Apr 2011 06:46:48 PM
Poor service, when paying a bill, the amount was taken out of my account twice, and when i called asking for the second payment to be refunded, vodafone refused!!!!
terrible reception, i have to turn my phone on and off 5 times a day as the reception is so bad, and my phone constantly cuts out.

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17208 Someone from QLD thinks vodafone is NO 3G Network at 26 Apr 2011 06:46:46 PM
I rang Vodafone last month to complain about the reception on my iPhone only to find out they were having problems with the 3G network. The solution was to switch off my 3G network and it would work better. Yes it does work better but it is still very slow and I am paying for 3G network with my $100 per month plan. Not Happy Jan!

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17207 Someone from NSW thinks vodafone is at 26 Apr 2011 06:46:44 PM
Coverage maps indicate full coverage however this is not the case nil at my home address

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17202 Someone from VIC thinks vodafone is No reception at 26 Apr 2011 06:45:25 PM
My partner lives in boronia, 3155 and we cant get reception in the house and in some parts of the front and backyard.

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17201 Someone from NSW thinks vodafone is hmm no reception $69 p/m at 26 Apr 2011 06:45:25 PM
I have asked to get out of my contract due to a move to regional NSW (which surprisingly is out of the service area). In actual fact I don't get service is Sydney 1/2 the day. Not to mention texts or voice mail. I am tempted to give them $550 to get away from them.
Oh screw it I would perfer to spend my $ on fliers preventing people from signing up.


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17200 Someone from NSW thinks vodafone is at 26 Apr 2011 06:45:25 PM
bought new htc desire hd so i could be connected the ineternet on it and it is useless poor reception should of just bought an old brick of a phone

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17195 Someone from NSW thinks vodafone is very bad reception if any at 26 Apr 2011 06:45:04 PM
living at St. Georges Road, Bexley....very to no reception...have to run out to main Road from Villa compres ....its disgusting

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17194 Someone from VIC thinks vodafone is ExtremeLy at 26 Apr 2011 06:45:02 PM
overcharged, can't send messages. Phone calls drop out. Can't get reception.

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17189 Someone from NSW thinks vodafone is at 26 Apr 2011 06:44:20 PM
No reception, sms and mms dont go through when sent, always dropping out and i'm on a $108 cap plan, i'm always getting charged about $124 on average a month

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17186 Someone from NSW thinks vodafone is reception. at 26 Apr 2011 06:43:53 PM
no one can contact me in my own home!! useless phone, with useless reception, useless customer service, useless contracts.thanks for nothing vodafone!

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17185 Someone from QLD thinks vodafone is very at 26 Apr 2011 06:43:49 PM
where to start, the whole thing is jsut a failure, shit phones, no reception and a call centre with no one who understands english... ohhhh not to mention vodafone and 3 stores who cant help you, they just ask you to call the customer care line to be put on hold so that your battery dies before they speak to you
27 Apr 2011 06:45:22 AM: had a similar issue wanting to change plans, went to the "3"/Vodaphoneys booth at the Hyperdome. Said they can't do that, I need to call customer support. Told them waited over an hour on the phone and gave up, she had the audacity to say I need to be more patient. If there were a brick nearby I would have dome something I might have regretted. Pathetic phone company, pathetic people they employ.
Interesting they can access your customer file if you're buying a new handset (I upgraded from an LG to an iPhone some time ago, that, including the rate plan change, was all done at a "3" booth. It's clear all their focus is on gaining new customers, but neglect existing ones.

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17183 Someone from QLD thinks vodafone is FAIL at 26 Apr 2011 06:43:23 PM
No reception

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17182 Someone from TAS thinks vodafone is bad coverage wise at 26 Apr 2011 06:43:22 PM
i live near deloraine and have constant issues with coverage going from 5 bars to no service, I can have my phone sitting on table and watch it scroll from full bars to no service constantly. I cant understand it, either i have 4 bars or none. Causes a great deal of issues with people trying to get thru.

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17181 Someone from QLD thinks vodafone is vodafone is shit! at 26 Apr 2011 06:43:15 PM
cant use 3g and reception is very crap.

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17174 Someone from VIC thinks vodafone is Mega failure at 26 Apr 2011 06:28:48 PM
I live on the corner of Burke Road and Wattletree Road in Glen Iris, I get fluctuating reception in my apartment and dropped calls. Most times when people try to call me, it goes straight to voicemail. Luckily I don't pay for this 'service' as it's a corporate plan provided by my employer. Vodafone: sell your piece of junk network to someone who can run it properly and get out of the game while you still can.

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17173 Someone from NSW thinks vodafone is Completely! at 26 Apr 2011 06:26:24 PM
Terrible customer service by ESL Indians. Don't understand what I'm talking about. Poor reception in INNER SYDNEY. Free calls not added to my account when I recharged. SHIT HOUSE

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17171 Someone from NSW thinks vodafone is Ongoing network issues at 26 Apr 2011 06:09:03 PM
I'm not going to go into too much detail but see the merit in joining the anti-vodafone movement.

I joined the "lack of" Network in november 2010 and have counted over 100+ dropped calls, massive network related dropouts / reception issues. Voice mail not coming through for hours and in some case days at a time.

Usually I'm a patient person who just gets on with things but this network has driven me mad. Considering I reside in the Sydey Metropolitan area & am a very busy business man travelling around this service is unacceptable.

I've lodged 3 formal complaints already but since Vodafone has opted to lock me into a contract I guess we all wait?

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17169 Someone from VIC thinks vodafone is Pretty Fail at 26 Apr 2011 06:04:29 PM
Don't understand how I cannot have reception from the corner of St Kilda Rd and Toorak Rd all the way down Nepean Hwy to Brighton. Pretty major part of Melb. Not like it is in the bush!

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17166 Someone from NSW thinks vodafone is at 26 Apr 2011 05:16:24 PM
I have two vodafone prepaid mobiles (wife and myself) we can be sitting next to each other and i have full reception and she has none, how? (or vice versa). I have prepaid mobile broadband for my laptop, the reception is unbelievably slow, for an example it's taken me four attempts to put my comments on here because i got the shits waiting for the page to load and turned off my computer.As soon as my credit expires i am taking my business elsewhere. VODAFONE YOU SUCK!

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17165 Someone from QLD thinks vodafone is Too rude to say! at 26 Apr 2011 05:09:40 PM
Let me list the things I have experienced:
1. 1 1/2 hours of waiting on the phone for customer service. My phone darn near overheated, being a hot day.
2. Not recieveing bills - in general I have to ring them TWICE before they'll send my bills.
3. I have tried twice to have both my contracts cancelled. Thank god one expires in 3 months time.
4. SMS messages take forever to arrive on the other end.
5. Calls drop out when I have full bars of reception, and i'm calling a landline.
6. It takes 10 minutes to load a small text only email.
7. GSM network is faster than the 3G.
8. And most disgusting of all - I have been informed that the Vodafone towers were deliberately switched off shortly after the flood events of January 2011 in Toowoomba and the Lockyer Valley, leaving thousands of customers unable to call for help or find their families. And after that there was noone on the ground to help the people of the Lockey Valley out with new phones after they lost theirs in the flood.

I am with another telco now and very impressed with their service. Yes, it gets slow online during peak periods, but loading those simple emails are instantaneous, and the 3G network actually exists. This telco also had people on the ground helping people out with new prepaid phones, and were on the ground soon after Yasi went through to get the network up and running.

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17164 Someone from NSW thinks vodafone is terrible at 26 Apr 2011 05:02:50 PM
Poor coverage cost me two public holiday shifts at my casual job, has left me basically uncontactable 80% of the time and has left my poor mother worried I've fallen off the face of the planet.
Being a uni student (therefore strapped for cash), I thought Vodafone would be a cost-effective option...instead, it seems to me that it's losing me money more than anything else.
I can't wait to switch to another carrier, Vodafone, YOU SUCK.

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17156 Someone from NSW thinks vodafone is very at 26 Apr 2011 03:17:24 PM
my phone always drops out.. then i have to restart my phone to get reception again. 3G doesnt work in neutral bay (north sydney). I hate it

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17154 Someone from VIC thinks vodafone is reception at 26 Apr 2011 02:21:51 PM
i live in reservoir, and if i go to my sisters house in Donnybrook, which is only 8 k's from epping, i have absolutely no reception. My sister is with telstra, and her one is perfect. but vodafone is totally dead.

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17152 Someone from SA thinks vodafone is Rubbish at 26 Apr 2011 01:59:43 PM
I have recently been released from my Vodafone contract after 14 months. I finally got fed up of having a 3G smartphone that I couldn't use because of the pathetic network. I drive 45 mins to work every day and use that time to call people, catch up etc. Unfortunately there were so many blackspots along the route that I would routinely have 4 or 5 call drop-outs. When I finally got to work I would rarely have full 3G coverage (despite the coverage maps suggesting otherwise) and if I walked inside any of the buildings at work the network dropped out completely.

I went to the Vodafone store requesting to be released from my contract only to be told that I would have to call customer services and that they (the store employees) couldn't do it for me. Just another reason why I'm happy to have left, the only thing they are interested in doing in store is signing you up to a contract, there is zero customer support. By making you ring the call centre you are effectively at arms distance and don't have to deal with your frustrations face to face.

I'm not happy about it but I have gone to Telstra; they are more expensive and the handsets aren't as good but at least I can use my 3G phone now anywhere I like...

Thanks for the ranting space Vodafail!!!

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17151 Someone from WA thinks vodafone is Awful at 26 Apr 2011 01:56:01 PM
Trying to get a username chnaged has taken more than 2 weeks !!!
This on top of poor coverage,drop outs and poor customer service.

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17147 Someone from TAS thinks vodafone is Frustrated at 26 Apr 2011 01:30:06 PM
After seemingly hours waiting without resolution on the phone this appears to be the next best approach. My wife and I both have Voda plans contracted 15 months ago on the basis of imminent upgrades to service facilities in Northern Tasmania. However, because of the extremly bad coverage we have both had to maintain PAYG phones with Telstra/Optus to remain in contact with Business/Family and above all to use in an emergency. Requests to Voda for an update as to when service enhancements will be made in the region result in vague promises. How long will it be that we need to maintain two PAYG OPTUS phones averaging $30 each per month for the privilege of subscribing to a mostly unreliable phone/SMS service and steam driven internet access?

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17145 Someone from NSW thinks vodafone is NO WORDS CAN EXPLAIN at 26 Apr 2011 12:34:52 PM
I was making my way back from Anzac on the train and where i would usually get 3g reception i wasn't even getting, i wasnt even getting 2g reception. I spent the whole ride turning airplane mode on and off to only have 'no service' appear. I am very appalled as what use to be a fun train ride surfing the net or texting friends has become this nightmare.

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17143 Someone from NSW thinks vodafone is Big Fail at 26 Apr 2011 12:03:57 PM
December 2011 - when my contract expires with Vodafone - can't come any sooner. I can't wait to go to Optus or Telstra where reliable mobile phone service is what you pay for. I can't forget the time when I made a request to Vodafone via their website to have my mobile on global roam and when I went to my destination, I discovered my mobile had absolutely no coverage. Having arrived late at night in an unfamiliar destination, I expected to have mobile coverage so I could call my friends and family to know I landed safely. I was lucky enough to have a relative who had an old phone I could borrow for the length of my stay and in a country where I could buy a local sim card. I am very disappointed with Vodafone for this very poor experience....

I also want to ask the powers that be: how can one party (i.e. the consumer) terminate the contract and avoid paying the exit fee as a result of the other party's (i.e. Vodafone) failure to provide a decent, reliable service? How many complaints must one have made in the past?

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17142 Someone from NSW thinks vodafone is Extreme at 26 Apr 2011 11:21:06 AM
My Vodaphone mobile keeps dropping out within the first 2minutes of a phone call no madder who I'm calling or what network the other person is on and my location doesn't seem to be the problem either as is just started happening 1week ago. Was on hold to VHA's customerservice for 65min but then gave up, but realized latter that I need the problem fixed urgently as it's now affecting my job, still on hold again with VHA customerservice and it being 60min! I'm changing networks ASAP, not happy Vodaphone!
26 Apr 2011 11:32:01 AM: I know what you mean, I'm now with another network provider and my calls constantly drop out when I call someone that's with Vodaphone, all I can say is considering today how important a mobile is to the average person it's well worth the few extra dollars per month for a reliable service provider

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17141 Someone from ACT thinks vodafone is TERRIBLY at 26 Apr 2011 11:19:48 AM
Had a problem in that Vodafone was repeatedly emailing to advise that the attempt to auto recharge my account failed. Twice a day, nearly every day for many months. They were trying to bill me for someone elses account on an old credit card number of mine that had been expired for nearly 2 years.

I rang them over a six month period at least twice a month. ON HOLD TIME was never less than 45 minutes.

Every time I spoke to them in their Malaysian call centre after getting on to someone whos accent was capabale of being understood, was promised that the problem was fixed.

So finally after MORE THAN 14 HOURS on hold and talking to people with a poor understanding of English, I got to speak to one of their supervisors, a lady named Magna, who helped finally fix it.

Yea!

Curiously enough I have never had a coverage problem with Vodafone, but vodafones customer service is pure crap.

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17139 Someone from QLD thinks vodafone is Very at 26 Apr 2011 09:17:40 AM
Signed up Vodafone 24 month contract 5 months ago, reception at home is fine, however when out and mobile, have very unreliable connection and in particular with mobile interet access from my phone or when tethered. Have about 10 minutes connection at best whilst on 1 hour train trip to/from Brisbane CBD on caboolture line. Frustrating, also call drop out often when out and about and only about 70% coverage, often having to walk outside or move to higher ground to get reception. Currently on hold for over 75 minutes to Vodafone customer service and about to hang up.
26 Apr 2011 03:42:45 PM: You could always email them and request a call back.

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17137 Someone from NSW thinks vodafone is VERY at 26 Apr 2011 08:21:53 AM
i HAVE A TWO YEAR CONTRACT RENEWED, AND NOW ALL OF A SUDDEN WE HAVE NO SERVICE AT HOME?CANT EVEN GO OUTSIDE TO GET BETTER RECEPTION?
26 Apr 2011 06:07:37 PM: the worst thing u could have done is to renewed ur contract..

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17133 Someone from NSW thinks vodafone is It's a One.Tel-level fail at 26 Apr 2011 01:28:41 AM
I have no reception at work, in Surry Hills, Sydney. I need the mobile for my job. The authorities need to act. This company should not be operating.

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17132 Someone from TAS thinks vodafone is Very at 26 Apr 2011 01:04:02 AM
Poor coverage in Hobart, Lutana & Huntingfield where there Vodaphone call centre is based. Unable to use my mobile at work due to no coverage (Lutana) where every other person whos not with Vodaphone has full coverage. I'm fed-up with an unreliable service and will be moving to a more reliable service provider.

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17129 Someone from QLD thinks vodafone is Pathetic. Going to refuse to pay bill at 25 Apr 2011 11:58:47 PM
I live in the middle of Robina, Vodafone mobile broadband I'm lucky to get 1-2 bars of coverage, constantly dropping out the connection, what's more, the way they measure data is highly inaccurate, as I'm being over-charged, supposed to be $39 for 8Gb of monthly data, I'm currently consuming in the vincinity of 2-3Gb per month, yet got lumped with a $138 bill.

My iPhone is with 3, and their service is just as sub-standard. Struggling to maintain 1-2 bars of signal strength, even if I swap SIM's to my Nokia 6500 or my housemate's Samsung Galaxy. I spend good money advertising my business, and incoming calls just drop out. You can't run a business like this, Vodafone and 3 are a joke, finally I understand WHY there are 24 month contract on mobile services, and exit fees, their only purpose is to discourage dissatisfied customers from readily switching carriers.

Contracts SHOULD BE ILLEGAL, a phone company should have CONSEQUENCES for the way they run their businesses. My suggestion is to follow my lead, REFUSE to pay your bills, I've already been threatened with disconnection, and as soon as outbound calls are barred and internet access is suspended, then I'm switching to either Telstra or Optus. As far as the remaining 15 months of contract is concerned, FOLLOW MY LEAD - REFUSE TO PAY. Tell them to stick it where the sun don't shine. If enough of us collectively refuse to pay our Vodafone and 3 bills, then perhaps they will either shape up or ship out. Aussie consumers aren't the braindead zombie morons you people at Vodafone think they are. wait and see.

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17125 Someone from NSW thinks vodafone is the people are the fail at 25 Apr 2011 09:26:27 PM
for people who were with vodafone before the issues arised, then you have every right to be mad.

but for those who are naive or stupid and joined whilst the network has issues. well, ur naive and stupid. seriously. if your going to start a contract, do some bloody research. I always check network maps and purchase a cheap prepaid sim card to monitor reception in my area.

it takes 1-2 days, its not hard people. you get what you pay for.
vodafone is cheap and the service is mediocre, three is cheap but u roam on telstra, optus lacks good data services and telstra is over priced because they can be.

go get a blank sim and monitor reception. when you purchase a car or a house ( i no stupid comparison but relevant) do you purchase on impulse, or do you do a bit of research and test driving/ house open days.

use some brains, seriously.
25 Apr 2011 09:42:14 PM: do you "do reasearch" when you buy a mars bar?

we expect the ACCC to have shut down shonky operators (like Vodafail) and so expect products and services advertised in mainstream media to be pretty fair.

25 Apr 2011 10:42:01 PM: Hey Legend, according to the VF network map there is great coverage where I live. My research on Whirlpool indicated that the VF prepaid service is generally inferior to postpaid, so not much point in trying that. The guy in the shop said that coverage would be fine, or I could bring it back. Turned out reception is crap and getting out of the contract is like getting that last bit of toothpaste out of the tube. Any idea what I should have done differently?
26 Apr 2011 08:00:01 AM: I assume that ,if the provider is in business, I should not have to spent days researching ; I made a decision and went for the best deal of the few providers I compared , in the assumption that 'they' ( the Provider) will deliver the service offered in exchange for money ; when I asked about the broadband coverage in this area , the employee showed me laptop with a map which was fully painted in blue , and his answer was affirmative. Is my fault that the map was painted -as I realise now- with blue crayons?

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17118 Someone from QLD thinks vodafone is No Mobile Broadband at 25 Apr 2011 07:50:54 PM
Currently using the Vodafail mobile broadband network via Crazy John's. Tried to use the mobile broadband at Griffith Uni (Nathan Campus) in Brisbane and could not get any signal. Looks on the Vodafail coverage map is the campus is lit up greener than a traffic light. What a joke.
5 May 2011 08:34:06 PM: Hi mate,
I'm at Griffith Nathan and just go inside Library or N44, I couldn't get any signal. I'm planning to move back to 3
9 May 2011 05:53:58 PM: 3 is the same as vodafone =/

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17117 Someone from SA thinks vodafone is a major fail at 25 Apr 2011 07:37:10 PM
crashed network which causes drop outs

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17113 Someone from ACT thinks vodafone is misleading at 25 Apr 2011 07:06:32 PM
I would like to point out that several staff members (from various Vodafone dealers/stores) have been advised to turn all handsets to 2G mode to assist in network overload - new and existing customers. With this, they are not told to advise the customer of what they are doing unless they specifically question, and even so, are then told to say that they are changing settings on the handset to assist in coverage (although all they are doing is trying to reduce network congestion, which doesn't seem to work that well).
25 Apr 2011 09:15:12 PM: No truth in this at all
26 Apr 2011 05:17:45 PM: There replies another Vodafail employee..........

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17112 Someone from SA thinks vodafone is bad at 25 Apr 2011 06:46:00 PM
I live in Beaumont SA and am having reception issues on my brand new HTC Desire HD mostly dropped calls (at home) but sometimes no reception at all for literally hours, when reception returns I get a rush of texts sometimes late at night..... been with vodafone now for about 6 weeks.... haven't bothered contacting them yet but will soon.,...

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17110 Someone from Somewhere else thinks vodafone is People Fail Not Vodafail at 25 Apr 2011 05:36:41 PM
Quite simple really,



Like ANY company you will get the good, the bad, the ugly and sadly like all call centers there will be customers falling through the cracks. This is a disgusting display of human hatred and lack of understanding. I am not going to say 'toughen up' I am going to instead say the simple logical process.


1. If it doesn't work investigate and DON'T expect to get an answer if YOU created the problem (e.g. installed harmful progs/applications on your system/experienced a power outage etc) They are NOT technicians for PC hardware in that sense.

2. If you haven't paid your bill THIS IS YOUR FAULT you signed the contract to pay so much and YOU asked for the service. Getting anrgy and upset it has been restricted or rarely CUT OFF will get you nowhere! Please accept responsibility.

3. If you can't speak english GET HELP or ASK AROUND. Simple if you live in New Zealand and Australia WHAT DO YOU EXPECT an international language center just for you NO this does not even apply in your own country

4. If you have a bad experience place feedback believe me it will get to the right person if you explain this LIKE A HUMAN

5. LISTEN to advice and try YOURSELF to create a contructive call flow simple aye ;/

6. To add above work WITH the agent not AGAINST think about how you would like to be treated and spoken to.

7. Understand things take time and like all business not every system is perfect hence some years are great and others are bad.

8. THIS IS IMPORTANT!!! PLEASE PREPARE YOUR INFORMATION!!! If it doesn't work why doesn't it work, what can you see, what did you do before the issue it's simple people. If you made a payment and it has NOT shown up then find out where you paid it to. If the service for broadband work but then stops suddenly what are the lights doing? What happened to you're computer? What did you do differently? THIS HELPS!

9. IS IT THE PROVIDERS FAULT YOU WILL LOOSE MONEY ON THE BUSINESS NO!!! Unless this is a BUSINESS account then you will not get any sympathy nor will this speed up ANY process. The only time something can be speed up is when their is a LEGIT MEDICAL REASON AND YES provide evidence! PEOPLE LIE to get what they want thats why they need it!!! Plus most Terms and Conditions will say it is NOT ALLOWED to have a business account on a residential account.


10. DO NOT call through and expect credit for something like an ENTIRE MONTH that is unfair especially if you have only had 1 issue that took a day to resolve. Any compensation is good compensation people.


11. Lastly posting experience that you have on this website is horrible to read and terrible to discuss. It great voice an opinion on a forum/chat blog but to go as far as coverage/how to guides/alternative/what you got/how long you were on hold is disgusting. Please take a look youself to see if you helped or made the situation WORSE in most cases because YOU were impatient you rushed a process that needed time to complete like MOST things in life.

If you have a good experience with someone please call through and ask for them again have you tried this?


I know I am going to get the hate speech after this post but hey I too have had terrible customer service but I don't make a website about it. I simply brush it off but also provide CONSTRUCTIVE feedback to the company providing the services.
25 Apr 2011 05:49:33 PM: Thanks for the commentary. This site was created because Vodafone was denying that any customer service or network problems existed and refused to provide information on when customers' problems would be resolved. As stated previously, creating this website was a last resort as Vodafone didn't want to listen to any standard complaints.

Vodafone finally apologised and announced serious plans on Feb 23rd:
http://www.smh.com.au/technology/technology-news/we-are-truly-sorry-vodafone-20110222-1b334.html

If you are looking for constructive feedback you can see the 27 page, 6000 word report ( http://vodafail.com/report.php ) that I wrote on Vodafone's problems and how they could have reacted better to those problems. It also contains suggestions that Vodafone is now largely trying to follow in their plan announced on Feb 23rd.

When products and services are significantly failing for so many people, customers should not ignore it or brush it off. You should try and get the problem resolved (See our how to complain page) but when that becomes difficult you don't just give up. And if it takes national media coverage and a website to make them fix the problem then someone will make an effort and get it done. This time it was me but I'm sure for the next company it will be someone else.

Adam

Vodafail.com Moderation Team
25 Apr 2011 06:06:36 PM: OP: You are wrong on so many levels.
25 Apr 2011 09:23:53 PM: If you have time to write 6000 words and create a website promoting negativity because you had a poor experience for a few weeks, you have too much time on your hands.
25 Apr 2011 09:40:22 PM: OP: you are a complete dickhead
25 Apr 2011 11:12:29 PM: Seriously, why come here to criticize the purpose of this site when you are in the minority.....I don't think that the person with too much time on their hands is the moderator or site owner!

As for working with call centres....the frustrating thing about the Indian call centre is the people who tell you with great authority what the issue is and what's done to fix it, only to find out that nothing happened, there's no record of your call and the next person you speak to doesn't believe anything you say. I work in a call centre here in Australia....if we did that, our business would be investigated quicksmart.
26 Apr 2011 07:28:08 AM: English is my second language, and that might explain why I have difficulties understanding your message : I am still trying to decipher "What happened to you're computer? ", I can not find the word "LEGIT" in the Oxford dictionary , and the fact that you did not use one single 'comma' in the whole document , led me astray. Obviously, you have plenty of time in your hands to become a writer, but it is a real pity that you are dickhead . Don't misunderstand me : I still give you some credit for been able to put a few sentences together, some almost coherent . Please , don't give up !
Eduardo
26 Apr 2011 05:24:06 PM: So, basically you're saying it is OUR fault our emails bills don't arrive in our inbox, even though we have rang them numerous times and triple checked the email address (which is right). I think someone actually works for Vodafone here...
30 Apr 2011 04:56:47 PM: When you ring Vodafone to tell them there's a problem, they won't believe and insist on going through the idotic script of checking all your settings no matter how many times you tell them the problem IS at their end. When they finally realise "enough" people are complaining so the problem is their end, then they are incredibly slow at fixing it (if they even bother at all!), it rarely ever appears on the "Network Status" page, and often simply fails again a few hours / days / weeks later because they didn't fix it, they simply patched it or rebooted the server. :-(

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17108 Someone from WA thinks vodafone is Pathetic at 25 Apr 2011 04:48:10 PM
Have been with Vodafone since about 2003.

Almost on a daily basis i have no coverage, calls dropping out, not being able to send a text.

The internet coverage is so erratic that there is no way i can trust it. With no regards to how much coverage i have the internet either just doesn't work, has extremely low speeds or is brilliant. At work i sit in the same seat and throughout the day my coverage varies and my internet goes from super quick to non-existant.

I can not remember the last time i've had full coverage, usually two or three bars while others with the exact same phone but different network have perfect, full coverage.

My vodafone mobile broadband stick also has the same issues, works perfectly then just stops for no reason.

I have tried on many occassions to contact vodafone through their customer service phone number, but i have waited for over an hour on hold only to have my call drop out, and have not yet been contacted by Vodafone regardless of me using the 'call back' system.

I had a contract with Vodafone NZ, which i cancelled back in September 2010 (three months after i left NZ). I gave the operator my new address and phone numbers and asked that any remaining bills and fees please be forwarded to me and i would be happy to pay them as i was breaking contract. Last week i received an email from a NZ Debt Collector saying that despite many letters sent to me by both them and Vodafone NZ i haven't paid my overdue fee and if i didn't pay it within a week i would be listed as a debtor in N.Z. AND Australia!
If they had my email all along why didn't they contact me in regards to this earlier, now i have to pay $80 more fees and have a worse credit rating.

VODAFONE, I CAN NOT BE MORE UNHAPPY WITH YOUR SERVICE IN ALL ASPECTS, NOTHING YOU DO HAS MADE ME A HAPPY CUSTOMER AND I BELIEVE, THROUGH MY 8 YEARS OF BEING A CUSTOMER, I HAVE EARNED THE RIGHT TO HAVE MY CONTRACTS CANCELLED AND MY PHONE UNLOCKED

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17107 Someone from WA thinks vodafone is Service Coverage at 25 Apr 2011 04:22:55 PM
The other day I took a short break down south in a town called Augusta in Western Australia. Now I know coverage in these areas are somewhat sporadic, however in this instance two people I was with had two different iPhone models. One was with 3 the other with Telstra. Both had reception, I had none, not one bar.
25 Apr 2011 05:41:03 PM: Pay the extra money and check to see if your phone isn't unlocked illegally.
25 Apr 2011 05:52:32 PM: Unlocked illegally?

Please explain, perhaps I have missed something here.

Vodafail.com Moderation Team
25 Apr 2011 09:27:34 PM: 3 and Telstra both run off different towers. 3 in fact share with Telstra for their 'roaming' service. So that would explain why Vodafone has different reception to your friends phones. Nothing you can really complain about. Nobody claims to have 100% coverage nationwide.

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17106 Someone from NSW thinks vodafone is Extremely Poor at 25 Apr 2011 04:02:41 PM
I recently purchased a $39 pocket wifi broadband on a 12 month contract, I was advised that my suburb was well in the Vodafone coverage area.

My problem is that I'm constantly required to refresh my web page for the past month. I've reported it to Vodafone & they replied that there is currently work being undertaken in the area & advised me to be patient and wait till the work is complete & if the problem persist, report back to them.

Also, the customer service on Hotline 1555 takes an average of 15 to 20 mins to answer their calls. I hope they sort this out soon as I'm paying a subscription for nothing.
25 Apr 2011 05:43:28 PM: Can be busy some days like any service provider, di you describe in detail the real issue or just say it doesn't work? Cos that will get you no where. Explain in more detail your problem please.
26 Apr 2011 05:21:51 PM: @ 25 Apr 2011 05:43:28 PM: Mate, he has written the post. Why should he go into great detail for you? It's good enough for me, the bloody thing runs like a dog, nuff said.
30 Apr 2011 10:08:19 PM: He wasn't requesting that the issue be explained to him, he was saying that if you explain you problem to customer care in more detail then they will be in a stronger position to resolve your issue. Simply stating 'my internet doesn't work, fix it' will get you nowhere. Also, I would love to see the call centre that connects you almost instantly. 15-20 minutes is very good.

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17105 Someone from WA thinks vodafone is Service coverage at 25 Apr 2011 02:52:45 PM
I have recently joined Vodafone, due to their cheap plan. It's cheap due to their shitty ass network systems. I have lost coverage in West Perth. Seriously, who provider should lose coverage on a regular basis in West Perth.

My phone calls consistently drop out, i get download speeds of 14kbs -29kbs on a regular occasion, but i've also had up to 2000kbs. these inconsistency frustrate me. it is embarrassing to try and download something at these speeds in front of potential clients. When they whip out their blackberry's on their Telstra plan, no problem.

So i called their team who deals with complaints. I spoke with the person on the line and he their internal systems are down and someone would call me within 2 hours, 6 days ago. Still no phone call, possibly due to no network coverage in the city.

Signed
disgruntled customer
25 Apr 2011 05:45:14 PM: Why not try again and get your facts sorted too. Perform a weekly test and advise time of the day that are good/bad.
26 Apr 2011 05:23:26 PM: @ 25 Apr 2011 05:45:14 PM: He has got his facts sorted. You are just too dense to see them.

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17102 Someone from WA thinks vodafone is Extreme Fail at 25 Apr 2011 02:13:34 PM
I run a small company and we have 7 mobiles within the group, the Vodafone network is consistently failing I personally drop around an average of 7 calls a day and I'm in the metro area including the CBD. The service appears to be getting worse and even better still I have made complaints to Vodafone technical service and to the TIO and they have resulted in nothing, I would say that on average the company would drop around 35 calls a day, which is just not good enough. I have asked Vodafone to cancel our contract due to the above problems only to be told "no problem sir that will cost you around $7500.00 which is the amount of the plan for the remainder of the contract", no way!! My issue is this, I run a business I talk to my clients, when a call drops out then I have to call my client back, when this happens 4 times during the same conversation that's way too much. If any other business failed so miserably in providing a service they would be a long distance memory by now. We all sign contracts but in the contract two parties agree to 1. pay the bill for the service provided 2. The company guarantees to provide a service which works. If one of the parties do not hold up to the agreement the contract is void. I want out of this joke so that I can give my money to another provider that will actually give me what I'm paying for, even if it costs a little extra!!
25 Apr 2011 05:47:31 PM: If it is a business plan they will understand if it isn't then be expected to have no sympathy. Change providers if it doesn't work will eventually land you back in square 1 they will let you down at one point in time.
25 Apr 2011 05:58:00 PM:
Why can't a provider be sympathetic?

Surely that is part of Customer Care, with the emphasis on the word Care.

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17100 Someone from QLD thinks vodafone is next to useless at 25 Apr 2011 01:37:15 PM
We have absolutely zero reception in our house which can be frustrating for friends, family and employers trying to call, the signal will still get through on standby but as soon as you start talking the call drops almost instantly, we tend to have to go outside to call someone.

BTW This music video parody about 3 and Vodafone's terrible coverage is brilliant, go check it out http://www.youtube.com/watch?v=306OsChFw0A
25 Apr 2011 05:48:27 PM: Change providers and experience the same things but in a different location
26 Apr 2011 05:24:17 PM: Not with Telstra or Optus you don't.
27 Apr 2011 06:52:40 AM: agreed. Housemate has an Optus service, 4-5 bars of coverage. Consistently. My iphone with 3, and mobile broadband with vodafraudster sometimes has 3 or 4 bars, sometimes 1, sometimes no coverage. It's so inconsistent, does 3 and vodafone use crap basestation equipment or what? Sometimes good coverage, sometimes non-existent, in the same location. Housemate's Optus signal is consistently 4 bars+ - my iPhone is unlocked, so I can swap SIM's - his Optus sim gives me 4 bars, vodafone and 3, hardly a bar or two.
We go to Robina Town Center, we both have full service on our mobile broadbands, we both fire up the same website (courier mail - to watch a video embedded in a news story - we both click play at the same time, Optus connected lappie takes 3-4 seconds and the video starts playing. My vodafraudsters connected lappie, 45 seconds later, video starts, 5 seconds later it stops, then 15 seconds later, a few more seconds of play. THIS IS FUCKIN PATHETIC .

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17097 Someone from QLD thinks vodafone is often and completely at 25 Apr 2011 12:24:06 PM
I live less than 5km from the centre of the largest non-metropolitan city in Queensland and have begun leaving my phone at home when I travel around to visit friends who are in other suburbs as, more often than not, I can't get a signal strong enough to answer calls. Recently I travelled from Canberra to North Queensland by road on the inland route - I had reception for about two hours out of Canberra, then almost nothing until I reached Townsville, apart from a signal inside a few larger towns such as Roma. Others in the car had much longer and more frequent reception from another provider. There's a lesson there somewhere, I guess.

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17095 Someone from VIC thinks vodafone is 3G is pathetic at 25 Apr 2011 12:06:57 PM
Receive a single bar of signal on my phone using vodafail connection. Other cell of mine on different network shows full signal. Moreover from time to time vodafail goes to roaming/no 3G connection and frustratingly also in Searching state.

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17092 Someone from TAS thinks vodafone is Crap 3g at 25 Apr 2011 11:20:03 AM
G3 pathetic at the moment (couple days now)at Goodwood area. -111db 1 asu of reception, cant browse a thing on the internet. Vodafone fix your shit up!
25 Apr 2011 04:17:03 PM: 5 days worth in SA now.....just don't have the energy to face their call centre to complain (and have them explain to me that either 'it's a known issue' (tech speak for nothing they can do), or that it's my problem.

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17090 Someone from NSW thinks vodafone is 100% at 25 Apr 2011 11:01:56 AM
I can NEVER ever get reception from any point in my house except for the balcony even though i live in a very sururban street. That just doesn't work well for me when it's 3am on a cold morning -.- go sack yourself voda

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17089 Someone from NSW thinks vodafone is Poor at 25 Apr 2011 10:48:20 AM
No signal in the brand new GPT Charlestown Square Shopping Center in Newcastle NSW. I have to go to the roof to get a signal. Been a customer for 10 years. All my friends are changing networks and I am considering doing the same.
25 Apr 2011 12:16:58 PM: I have the same problem at Westpoint Blacktown.
25 Apr 2011 08:53:04 PM: And the Same at GPTs Rouse Hill Town Centre
25 Apr 2011 10:02:55 PM: Parts of Metro Shopping Centre in Marrickville have the same problem too,funny enough it is around the Vodafone shop..... and of course the food court.

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17088 Someone from QLD thinks vodafone is network down at 25 Apr 2011 10:47:12 AM
I can't believe that vodafone didn't let it's customers know that it's network had gone down from yesterday afternoon til late sunday evening. Why the hell am I with this network?
26 Apr 2011 12:08:14 AM: 24 month contract, perhaps? That's the reason they have them, to discourage people from exercising their rights to a decent service.

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17086 Someone from QLD thinks vodafone is Ridiculous! at 25 Apr 2011 10:00:59 AM
I have a Vodafone wireless internet USB stick & pay monthly to have this "privilege" - yeah right.
I live close to a fairly major regional city, so my reception should be pretty good - you would think.
At least 3-4 times a week, my internet will not connect. Either the software has a meltdown or the USB stick can't find reception. For me, it's exciting when my internet reaches speeds of 7kbps! Anything above that is a (rare) bonus.
Of course, if you want to do anything about it, you have to ring some stupid number & listen to some stupid automatic voice - which then charges me on my non-Vodafone mobile. No point going in store either, they just look at me dumbly & tell me to go home & call the support line.

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17083 Someone from QLD thinks vodafone is Beyond repair at 25 Apr 2011 09:04:22 AM
SMS delay, call drops, network coverage, delayed voice mail. Pretty much every known issue

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17073 Someone from VIC thinks vodafone is All they do is fail at 25 Apr 2011 02:04:40 AM

I could not send or recieve ANY TEXT MESSAGES all day yesterday sunday 24th April 2011.. And everyone at work that is connected to vodafone had the same problem.. I tried to call vodafone to ask why this is happening and got nothing .. I was with the 3 NETWORK for years and was very happy until vodafone came along and made my life hell...

Im going to pay this contract off no matter how much it costs and connect to another network .. GOODBYE 3/VODAFONE .. you have failed and should be banned from operating in australia.

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17067 Someone from NSW thinks vodafone is Prodigiously Fail at 24 Apr 2011 11:47:20 PM
Really tired of Vodafone... calls constantly drop out, had to make 7 calls for one 15 minute conversation just the other day. Consistently get about 8kbps sec 3G speeds and today no SMS messages.

I don't even think they value their customers! More than 2 hours between updates on SMS issues on their web site and they call it "user difficulties" to boot, not "Customers suffering due to our poorly maintained network". The people manning the @VodafoneAU_Help account on Twitter left at 5, poor considering the extent of the SMS issues and I'm guessing running the call centre gauntlet would be totally useless.

Disappointed Vodafone, very disappointed.
25 Apr 2011 12:44:46 PM: Too bad, if I could paste a graphic here i would upload my data usage from my Samsung Galaxy S on Vodafone. No problem with connectivity, able to chew through my 3GB a month! no fixed location as I travel alot, maybe that helps!

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17060 Someone from VIC thinks vodafone is Extreamly at 24 Apr 2011 10:09:50 PM
I can not get reception in the middle of shopping centers, in my house which is 50m from a Vodafone tower. This was confirmed from Vodafone them selves. I can't get reception at work (MELB Airport). Even when i have full bars i get call failed. Limited 3G coverage. Cant browse internet. Can't use facebook.

Vodafone have wavered 3 months of bills and if im not happy by then im to ring them back.

I was told that Melb Airport was to have an upgrade by the 1st April... i still can not get reception there....

The Calder Hwy from Bendigo has NO coverage... a national Hwy has none. I can't get coverage in Bendigo its self... even standing next to the Vodafone store in the main shopping center.

The first time i contacted them they threw it back on my phone settings... after over 24 hrs of phone calls and the 'new' settings has changed nothing.

Im over them...
25 Apr 2011 12:48:00 PM: A couple of points for you..

1. 50m from a tower probably isnt the best place to try get reception. The optimum range would be far further than 50m. Cell towers can transmit up to 10km.
2. Vodafone works fine in both 2G and 3G at Melbourne airport. What type of handset to you use?
3. Vodafone stores dont have cell transmitters in them, you funny fucker! Why would standing outside one help!!

You sound like you need to be on Telstra :)

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17059 Someone from ACT thinks vodafone is Biggest fail ever!! at 24 Apr 2011 10:02:18 PM
Happy Easter to my family! Pitty I can't text to tell them, or call for
More thAn 30 seconds without a drop out. I live away from all of my family and this has just ruined my day. Not to mention to regular drop outs, crap customer service, bull crap reception and the big arguments I've had over billing! I've tried to get out of my contract but I have to call to argue my
Point, however they don't realize I CAN'T CALL because of
Dropouts!! And I don't have a landline... They never call me back! MASSIVE FAIL I reckon!!!!! SO SICK OF THIS CRAP


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17057 Someone from VIC thinks vodafone is Extremely bad at 24 Apr 2011 09:47:59 PM
After recent issues with vodafone involving billing, coverage and service complaints I recently was persuaded to stay with vodafone due to a new contract and handset mistakenly I accepted. Since then I have spoken to vodafone on eight days out of the last thirteen from 1 hr 40 min a day to 4hrs 56 min trying to resolve billing issues. During this time I have been told that I owe various amounts of money have been severely charged for services that I have not used and been denied the ability to check my current usage. As I write this I have been on hold for 1 hr 31 mins.

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17056 Someone from VIC thinks vodafone is 100/100 at 24 Apr 2011 09:45:16 PM
Got away from vodafone 6 months ago and have never looked back. Now the problem is uninformed friends and relatives who think call dropouts and crappy coverage are "normal" for a mobile, and it's so frustrating being on the other end of the call.. knowing that there is far better out there for similar or even less money.

There is no excuse anymore. Vodafone should just take the massive share price hit and shut up shop in Australia. It is simply astounding that they haven't been forced to do so already.

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17054 Someone from NSW thinks vodafone is VERY at 24 Apr 2011 09:43:57 PM
there sooo BAD, always dropping coverage, never having full reception, switching networks! ASAP, tonights been a disgrase.

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17052 Someone from VIC thinks vodafone is Bigger than a bunch of politicians talking about Climate change. at 24 Apr 2011 09:26:39 PM
Poor reception, can't send and receive txt's. Network drops from full service to non. Switching to Telstra, costs more, but no stress.

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17051 Someone from VIC thinks vodafone is no sms again, super fail at 24 Apr 2011 09:16:09 PM
Trying to send/receive sms messages all day. Have been reading forums for hours trying to diagnose. Got a tip that this happens often and check the Vodafone site for current network issues. So today sms issues for all regions. So fail, spent hours trying to figure out.

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17029 Someone from NSW thinks vodafone is so horrible that there is no word in the English languare to fully encompass how awful they are at 24 Apr 2011 08:07:00 PM
For the last year I've been plagued with slow 3G access and little to no reception in several areas, especially in my own suburb. And I have HAD IT. As soon as the Easter/Anzac long weekend is over, I'm terminating my contract. I should not have to pay for such horrendous service.

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17022 Someone from NSW thinks vodafone is extreme fail ! Far beyond imagination at 24 Apr 2011 07:51:23 PM
This bull shit with not being able to send text messages is pathetic ! From day one all these reception problems i've been getting is pissing me off. Im one step away from going down to a store to start shit because i can't put up with crap service for one more day ! I pay $90 a month and i get rubbish ! Ive fucken had with them !!!

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17019 Someone from SA thinks vodafone is Barbara Streisand Failworthy at 24 Apr 2011 07:39:45 PM
SMS service down all day over easter, and apparently it's impossible to get any reception in my lounge since i switched to vodafone... and about 800m from the CENTRE OF ADELAIDE CBD!

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17010 Someone from QLD thinks vodafone is 90% at 24 Apr 2011 07:29:19 PM
My phone is fine, it's the service, phone checked by Apple. It says a call came in when it doesn't ring, then a voicemail comes through, oh just like 3 days later! So I don't even know of the call til then. My phone will receive txts but not always send. I've turned it on and off a million times like the pimpley faced teens that run the shops tell you to do, real helpful, then nothing makes a difference. When I asked them to check reception where I live, they say perfect area, EVERYBODY that comes to my place has probs with reception on any network, Nundah is inner city, don't know why so hard. Sick of paying for a service that doesn't exist.

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17009 Someone from NSW thinks vodafone is weird reception at 24 Apr 2011 07:24:57 PM
Hi All. Just to mention I have put in a vodafone sim card into my old iphone 3g and I have noticed that the reception on my phone when it is sitting on my desk not being used the bars go to full then to 1 bar. I am a little but confused to why.
24 Apr 2011 07:28:37 PM: oh yeah and I almost forgot. I can't send text messages since 3 o'clock. It is now 7:30pm Sunday. They should've fixed it by now unless they have a massive problem.

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17005 Someone from NSW thinks vodafone is No texting at 24 Apr 2011 07:13:46 PM
Today no texting available, calls drop out and very very poor reception! I am leaving you, Vodafone!!

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16991 Someone from VIC thinks vodafone is Huge Fail at 24 Apr 2011 06:36:08 PM
I get reception in my house for 30 seconds.
I cant recieve any calls whilst i am at home.
Rubbish service.

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16987 Someone from NSW thinks vodafone is 50% at 24 Apr 2011 06:22:07 PM
POOR RECEPTION IN THIS DAY AND AGE SHOULD NOT BE EXCPTABLE!
The servicable zones are not as the website describes!
whats wrong with linking to other telco towers for a roming ?


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16975 Someone from NSW thinks vodafone is about 9 at 24 Apr 2011 05:54:22 PM
THANKS A LOT VODAFAIL BECAUSE YOUR SH*T NETWORK CANT COPE WITH EASTER WITH OUT FAILING. I MISSED OUT ON SPENDING THE DAY WITH THE GIRL OF MY DREAMS BECAUSE I COULDNT CONTACT HER AND SHE COULDNT CONTACT ME.

CHEERS C*NT.

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16974 Someone from WA thinks vodafone is 100% at 24 Apr 2011 05:50:28 PM
Been a customer for nearly 3 years! Always had poor reception/dropouts/disconnections & sub-dial up speed. Regular calls to customer service yield no help & still having problems! VERY FRUSTRATED with this totally messed up 'service'(for want of a better word!)
How much longer can they continue to serve up this garbage & call it highspeed broadband? The so-called service we pay for in non-existent! Major vodafail! Not happy!!

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16965 Someone from WA thinks vodafone is Won't send or receive sms at 24 Apr 2011 05:38:45 PM
Full signal but won't send or receive SMS nor able to call anyone else on the vodafone network.

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16959 Someone from VIC thinks vodafone is vodafone is total fail. complete fail. the end. at 24 Apr 2011 05:30:51 PM
Sunday 24th april 2011, in melbourne, i among other vodafone users i have called have not ebeen able to send or receive texts for at least the last hours, their website is calling it an 'unplanned service interruption', they should just call it 'our network'.
Have been experienceing problems with vodafail for almost the last 12 months, went thru hours of the rigmarole with clueless customer service, eventually lost it and told the guy to stop talking s**t and just recognise that i, like 15000 other people were effected by this rubbish network. after a slight pause he amazingly said, 'yes, thats the problem, would you like to cancel your contract?'. He organised for contract cancellation people to call me the following week, after 6 weeks i received no calls, called back only to be informed that they wouldn't cancel my contract, despite me being able to provide the name and reference number of the previous customer service worker. beyond angry now i argued for the best part of half an hour, the final resolution being stupider than anything vodafone had come up with so far - they would not cancel my contract, but rather would credit me the remaining 8 months of the contract at $115 a month. So despite the fact that i would no only cost them money, they still wouldnt cancel the contract, amazing.

while i'm ranting a quick note, on a week in tasmania recently, i had service for 1 day out of the 7 i was there, sure i can understand them not having complete coverage, thats fine, but was astounded as i walked through launceston, with no service, and saw a vodafone shop. I went in and asked the guy what are you doing here selling phones when you have no service, his reply was brutally honest: 'you tell me'. he said it was an absolute joke that they even had a store, and that all he and the other staff did was to advise people like me on holiday that there was no service.

'you asked, we ignored you'
25 Apr 2011 12:00:47 AM: Had exactly the same experience in Tasmania. Broke my arm in a remote location and my phone was 100% useless! No reception until I got to Hobart. I saw that same shop in Launceston and had a laugh.

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16956 Someone from NSW thinks vodafone is Crap at 24 Apr 2011 05:27:05 PM
So sick of this crappy network, takes all day to send a text message and the coverage is getting worst. I'm even having trouble making a call in the middle of Sydney

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16953 Someone from NSW thinks vodafone is Network Dying at 24 Apr 2011 05:24:07 PM
Since I was in Melbourne on Friday at 5pm, flew to Sydney up until today... I can't send smses, and my network keeps dying. Indeed, my iphone says that my network has become unavailable... on and off for THREE days. can't send a message to my brother about directions after arriving from the airport - couldn't easily tell my mum that my plane was going to arrive early. This is driving me mad

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16950 Someone from SA thinks vodafone is what connections?? at 24 Apr 2011 05:19:29 PM
4 days now with not just slow, but intermittent internet connection. I can see on the pocket wifi that I use that the 3G network isn't connecting for more than 10 seconds out of every 5 minutes.

Sent an email querying any known issues (because heavens forbid they publish on their site that there's a problem) and was told that I need to call. I've called before, seriously not worth the 40 cents - anyone who understands the problem doesn't care about a solution.

BTW....according to their website there WAS a problem, but only lasting 2 hours on 18/04 and only in rurual SA. Hmmmmmm.....I'm in Adelaide, and it's been 4 days. Who writes their releases - same people who draft political promises?

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16949 Someone from WA thinks vodafone is Reception Problems at 24 Apr 2011 05:17:44 PM
I have reception but still my messages wont get sent. So frustrating.

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16945 Someone from ACT thinks vodafone is WORST EVER at 24 Apr 2011 05:09:25 PM
Once again, a nation wide problem where we can't send messages. It's Easter! You think this stupid, shitty network could get it together for one day. Not to mention the fact that I have tried calling Vodafone 15 times in order to find out what is happening. In those 15 times I have not gotten through once, I have been forced to wait over 10 minutes each call, I was hung up on, my call was terminated, or there was a 'technical error' and i had to 'hang up and call again'. Not to mention that 'Lara' pisses me off, and the hold music SUCKS. My plan finishes in June and I will not be going back to this stupid, useless, overrated company that has NO idea how to deal with ANYTHING.