Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Anything But Vodafone
Since Vodafail has gained some traction, a few companies have contacted us and want to help disaffected Vodafone users. If you speak to these business they will understand your pain. Note: Vodafail is not affiliated with any telecom company.
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According to wikipedia and phonechoice, these are our options. Let me know of any others that should be added to this list. Thanks Nick for some of these tips. Nick also recommends that if disaster strikes and you need to make a call, switch to 2G temporarily ie, switch off 3G (of course switching away from Vodafone is best). You might even want to keep your phone on 2G in case people are trying to call, can you believe we have to do this? Thanks Arthur for some of this information as well.
| Mobile Carrier | Uses Vodafone Network | Comments |
|---|---|---|
| Altitude Communications | ||
| Amaysim | Amaysim sends the following message: "With no contracts and no flagfall Australia wide, amaysim is Australia's first low cost mobile service provider, dedicated to delivering simplicity, fairness and low prices to customers with its Australian based customer service team. amaysim is powered by the Optus 3G Mobile network." | |
| ClubTelco | Marketing message, "ClubTelco is on the Optus network and offer a range of competitively priced plans. ClubTelco residential customers pay an annual $50 membership fee and in return get loads of unique benefits including your very own account manager, month to month plans, no broadband setup fees, discounts off your services, rewards club membership and much more." | |
| YES | ALSO CRAZY FOR USING VODAFONE NETWORK!!!! | |
| Comcen | The company sends in the following marketing text, "Comcen is a 100% Australian owned and operated company who has won Money Magazine's Best of the Best award in 2008 and 2007. Comcen utilise the Optus mobile network for their mobile plans." | |
| Commander | Special Offer: "For businesses that would like to move to Commander we would like to extend an offer of 3 Months free Wireless Broadband on a 24 Month plan. A new Customer can cancel the contract obligation free within the first 3 Months of service if they are unhappy with Commander's service. This offer will expire on January 31st." | |
| Dodo | Apologies to Dodo, does not actually use the vodafone netowrk. | |
| Engin | ||
| Exetel | ||
| YES | GOING NOWHERE - USES VODAFONE NETWORK!!!! | |
| Impulse Connect | ||
| iiNet | Only available for existing iiNet customers | |
| iPrimus | ||
| YES | JUST FRUSTRATION - USES VODAFONE NETWORK!!!! | |
| YES | KISS GOODBYE, USES VODAFONE NETWORK!!!! | |
| YES | USES VODAFONE NETWORK!!!! | |
| Lyca Mobile | Lyca Mobile sends the following marketing text: "Lycamobile sends the following message: "$0.12c per minute no contracts and no flagfall Australia wide, $0c per minute from Lycamobile to Lycamobile nationally and internationally, $0.25c per minute for International calls, Australia wide coverage, 24/7/365 multilingual customer support team, Lycamobile is Australia's best high quality low cost mobile service provider, focused on delivering benefits, convenience and low prices to customers globally. Check Lycamobile website for T&C's www.lycamobile.com.au" | |
| Live Connected | ||
| Optus | ||
| YES | ||
| Savvytel | ||
| YES | SLIM ON SUPPPORT TOO, USES VODAFONE NETWORK!!!! | |
| SMSfun | They aren't a telco but you can send free SMS in the event your internet works but your mobile doesn't. | |
| Spin | The company sends in the following marketing text, "Spintel is a 100% Australian owned and operated company who has won Money Magazine's Best of the Best award in 2011, 2010 and 2007. Spintel utilise the Optus mobile network for their mobile plans." | |
| Startel | ||
| Telavanti | ||
| Telstra | ||
| TPG | ||
| Unwired | Sold out of modems for 6 months and don't appear to be signing up new customers. Probably difficult to contact as well. | |
| Vaya | Out of their headquarters in Brisbane, Vaya has developed their range of products and services on the Optus Network to market to a national audience jaded of existing offerings with limited innovation. | |
| Virgin Mobile | Has great customer service according to Ashleigh | |
| Vivid Wireless | ||
| YES | WARNING, DANGER, USE AT YOUR OWN RISK!!!! | |
| Woffle | Prides themselves on customer service - unlike Vodafone | |
| Yes Group | Happy to help disaffected Vodafone customers. |