Dear Nigel,

I hope you don't mind me calling you Nigel, but seeing as you addressed me by my Christian name, I thought I'd pay you the same discourtesy. I'm sure we have never met personally. But then, Vodafone has always had a somewhat cavalier attitude to customer service, and not only in my experience. The letter of apology (3/3/2011) you sent to me and thousands of other customers was a kind of hilarious insult, and I think even the type of people that subscribe to bestiality websites collectively scoffed at your vapid excuses. I'd have thought it was a risky career move to apologise to your customers in the Telco business, seeing as it's an admission of guilt, which for my money makes you liable to compensate people for legitimate grievances-but that's an unpleasant topic to bring up at this fledgling stage, so we'll come back to that, but for now, I'll say this: apologies don't put dollars back in our pockets, Nigel. If you really wanted to apologise by 'snail-mail,' (which is apparently faster than your connection to 3G) you would have to bulldoze about 500 000 hectares of Tasmanian old growth if you wanted to be comprehensive about it. You say, in the second paragraph of the introduction, that you 'aim to provide our customers with an excellent customer experience and the best possible value, but recently our network and customer service performance, particularly in December and January, fell well below the standards we set for ourselves.' Fuck me, Nigel. That statement alone starts my mind spinning like a one-armed bandit. There's so many goddamn dirty questions (or confirmations of my suspicions) that you've thrown up for all to see that I don't know where to begin. I'll get to most of them in due course though. Pour yourself a Scotch.

Firstly, if the network coverage and customer service had only fallen below par in the months you mentioned, I might not be writing this note, but the fact is the service - both network and customer - has always been an abomination in the face of value for money and basic, honest, human decency and conduct. Secondly, I was amazed to discover that you have standards that you set for yourselves. What, pray tell, might these 'standards' be? It strikes me as standard practise in the Telco industry to yank customers around by their contracts like a choke chain without ever revealing what kind of obligations the service provider has to them, the paying customers. Let me stress that: PAYING CUSTOMER. That's right, old son, you work for me, for all intents and purposes or at least, that's what you should be doing. But all you do is take my money while alleging that you are providing me with something in return. In shabby reality, you're not. I am routinely overcharged for a service that I cannot even use in my own home or suburb. And it's patchy at best throughout the region. You might think we're a bunch of parochial morons out here in the sticks, but cellular technology has been available to us for at least ten years, believe it or not. Word is we'll even be getting the internet soon. Does Vodafone offer internet connections? I'm thinking of getting 56K dial-up. I don't have a landline yet, but I'll get one, because I'll be damned if I'm going to put up with your bullshit any longer.

Yes, a landline. I guess that way if I have to call the police or any other kind of emergency service, the phone connection is less likely to DROP OUT like it does when I use my mobile phone to call them I hate to have to sue you over some grievous, long term injury that I could sustain on my property. Did I mention that I'm a young woman living alone in a relatively isolated area? Yeah, that's right, I live a whole twenty minutes north of the largest regional centre in the Illawarra, and about twenty minutes south of a phone tower at Maddens Plains. In fact, I believe there is a phone tower in Thirroul, which is five minutes away from me. It's built between an Anglican church and a primary school, though the primary school is for Catholics so, I wonder why I can't call a friend on a lonely night, let alone the police or an ambulance? To the best of my knowledge, emergency services are not equipped to receive Morse code, or read smoke signals, which is about all I have at my disposal if something terrible happened. That was the first lie one of your sales reps told me - that Vodafone has 98% network coverage in Australia. Evidently, while the girl in the shop looked me in my good eye and said that, she neglected to mention that the 2% not covered includes a good deal of the Illawarra. Seeing as this was happening at a store in Wollongong, I don't see any excuse for it whatsoever, though I understand that honesty is not the best policy when you're in the snake-oil business. This brings me to a proposition - no - directive that I have for you:

Seeing as you were foolish enough to admit what a monumental balls-up your engineer gimps and sullen service reps made of December and January, I think it's only fair to expect some kind of compensation. I wonder if you would feel the same? It strikes me that you probably didn't become a CEO by lying down like a smack-whore on the nod and getting fucked by every ruthless exploiter that stepped over your body. Well, I don't intend to let that happen to me, so if you've got a problem with this strong suggestion, try and put yourself in my shoes. I bet you can. You don't get to be the boss just because you've got a smooth complexion or do you? Anyway, how's this? You pay me back the two bills I paid during December and January. By the way, nice timing on your Egyptian-style destruction of the communications system, dude. Right smack bang on the summer holidays. So - the bills amount to $84.89 (Dec) and $81.00 (Jan). If I hadn't somehow mysteriously exceeded my cap ($79), which always seems to happen, the sum total would be $158 for the pair, but seeing as your corrupt and/or terminally stupid Nazi debt-collector types like to overcharge me, it amounts to $165.89. There was no way for me to investigate this apparent skimming, because I have a couple of things going on in my life. Like commuting, working and sleeping. Having been on the phone to Vodafone for eight hours (total) one day, I don't feel particularly inspired to deal with your maniacal rhetoric on a monthly basis over a couple of dollars. But goddamn it, you know you take your cut well as I do, and I think that's a lousy way to make money. It's for bums. You grift people who give you their bank details like idiot tourists buying imitation Rolexes in third world countries. You're nothing but a bunch of hawkers, con-men and scabs. Your marketing department is run by pimps. The whole operation appears to be based - almost completely - on deceit and subterfuge. It's as if your organisation is run by an army of street thugs, and the call-centre workers are on the front line but I'm not saying the others are any better. I don't want you to feel singled out here, Nigel, but as the CEO, I would imagine you should be held responsible for the conduct of a major corporate entity whose moral compass has apparently been hurled into a snowdrift in the Arctic Circle.

Anyway, a few more stipulations regarding the money I am invoicing you for. I would, obviously, like to be released from this 'contract' I'm allegedly bound to. Seeing as you don't appear to take the contract seriously, I don't see why I should. When you show me your policies, codes of conduct etc, (which I was told were internal documents' when I asked to see them) I might entertain the idea that this contract' is in any way legally binding. You want to hope it is, because it's sure as hell not based on good will, is it? Telcos in this country have been getting away with treating people like shit and charging them for it for years. That is not going to happen to me anymore. So, I'll take the $165.89 - every cent, thanks - and be released from the contract without severance fees or string attachments of any kind. That deal goes a damnsight further than fair, Nigel, and you know it. We're talking about real money here, not that Monopoly-fantasy-call credit horseshit you use to dupe the rubes out of their shiny pennies. And I know that $165.89 ain't much to either of us, really, but I'm asking for it because it's money you admitted you don't deserve. Billing cycle begins on the first of the month. Failure to pay within the first 12 days of the new month will result in a $25 penalty fee!. If you are indeed 'working as hard and fast as [you] can to show [the customer] the changes and improvements [Vodafone is] making,' I want to see the evidence. In the form of cash, old mate. Money talks a hell of a lot louder than second-rate apologies beefed-up with pointless technical details. I hope I'm not being presumptuous, but I'm sure you are aware of this.

Explanations don't come easy in your business, do they? It was easier to get an apology out of you than it is to contend with the unmitigated stream of bullshit that I get from both automatons and humans that man your call-centres, which I imagine resemble some kind of third world sweatshop. Believe it or not, I am a professional - a civil servant, no less - and that is how I am able to pay these inexplicably inflated bills you keep hitting me with. Unfortunately, it also means that after a day of dealing with the disabled that I do not have the patience or inclination to deal with your half-bright service reps when I get home. Not that I can call you from my home, because, as I may have mentioned earlier MY PHONE DOES NOT HAVE SUFFICIENT NETWORK COVERAGE. I hope I'm being plain enough for you to follow me here, Nigel- in fact, it's quite pleasant writing to you, because I haven't been transferred to five different trainee phone monkeys who are pretending that the manager is out to lunch. I suppose you have a harem of PAs to screen your mail, but I pray to the heathen gods one of them hates you enough to pass this letter on to you.

Yours Sincerely,

Ms (SURNAME REMOVED)

I ask to go on a higher cap and they tell me it should go through in 2 days. After 2 days I start increasing my downloads to that of the new cap and then get suspended for going over cap. I call up and they havent upgraded my cap. They tell me I have to pay part of the bill or no reconnection. They tell me the will put in a dispute and give me my money back but after they reconnect me they direct debit the rest out of my account. Over $500 all up. Three months later still no money. I keep calling and they keep telling me the money should only be a few more days so I ring the TIO. Nice person calls me and tells me sorry about the others people at the call centre we will give you your money plus "Good Will" bonus (so no more trouble with Ombudsman). Then Vodafone calls me back and says investigation into your problem so money will take longer. Nice person I spoke to no longer works there and new person is not as nice.

Three months and no money still

Message on my Telstra phone that the 3 roaming ends on 31st august 12 so does that mean that the 3telstra GSM roaming also finishes on this date? dont know as VHA have yet to inform customers of the end date for the 3 brand in AU.
I would appreciate VHA letting me know asap when the 3 brand finishes and the Telstra GSM roaming stops.

I have not been able to take or make calls for 2 days now. People ring but they can't hear me. I hear them just fine. Same if I ring people.

Vodafone insist they knew nothing about this issue until I rang even though there are 3 other people in this office having the same issue or they have a friend with the issue.

Actually, that's not true. The first Indian I spoke to told me there was an issue in Melbourne. The second one told me there are no known issues on the network. But he assured me, after some clicking on the keyboard, that my issue would be fixed in an hour.

If there is no issue then what is there to fix?

I want these arsehats to stop lieing to me. My contract expires end of this month and so does my time with them!

Overcharged by $300 because apparently I went over my data limit, how is that possible when I ALWAYS have my Data Connection turned off? Vodafone are liars, I'd rather pay 10 times more and go with Telstra.

To the person from Qld who had problems with the pathetic sales person..same thing happend to me at Vic store..ring ombudsman tell them your problem refuse to pay your bill..insist on cancelling your contract if problem is not rectified asap..it worked for me I have changed carriets and am extremely happy now..dont forget to mention the rude monkey to the ombudsman..hopefully he will lose his $10 an hour job..good luck!!

People at Vodafone (in India, anyway) apparently have a habit of sending data files to each other through email. Even worse, they don't do a very good job of checking the addresses. Worse yet, they don't respond when someone points out the wrong addresses. And as you all know, Vodafone insulates themselves from customer feedback, so there appears to be no way to directly contact their IT security department. The result? I've been getting hundreds of megabytes of Vodafone sales and customer data in my inbox, and it keeps on coming. Vodafone corporate security really need to find these guys (Amit Vijetra and the SHRN branch office) before the media or regulatory bodies or hackers or competitors make use of this data trove.

Just annoyed that where I live there is network coverage but every now and then I seem to get none what-so-ever. Also really frustrated by the fact that approx. every 2 days I'm always charging my battery. Just saying.

Dear Vodaphone, you suck. How is it you think it acceptable to offer the absolute cluster f@#* of a service you peddle to your suffering customers. Dropped calls, intermittent web access, delayed SMS delivery, you name it - that is when your "service" is not in a state of meltdown.

How kind it is of you to offer free SMS messages between 8AM and 8PM this Sunday in response to yet another outage shared by all on Easter Sunday.

Thank-you, but with all due respect you can take your free SMS's and shove them. If you really want to impress me, try taking the revenue you plan on forgoing with these useless free SMS's and put it toward FIXING THE BLOODY PROBLEM!

Three things are certain in life. Death, Taxes and no vodafone coverage.

What did the Vodafone executives say when Nigel Dews said he was quitting?
"you can't quit, we've got you on a 24-month contract"

One Vodafone customer calls the other. What did they say?
What does it matter they couldn't hear eachother.

Just keep getting spam junk email ad blurb from Vodafone for my no longer used Vodafone BB dongle, so clicked on the Unsubscribe link in their email.
Guess what, the unsubscribe service is "unavailable". Typical crap ass fail from Vodafone.
I smashed my Vodafone dongle several months ago with a large hammer, sick to death of being unable to download anything from their crapola broadband "service".
Buggar off Vodafailure.

I really really feel sorry for the international visitors that arrive to Sydney airport. Vodafone have 2 stores adjacent to arrivals a,b,c,d and their advertising on every trolley so the poor innocent people that want a local sim card think voda is strong here.
They had a few people signing up this morning.
Imagine that, your a backpacker in a foreign country, you depend on your phone for security reasons and friends / family connection 24/7 etc. Your in ANY location in Australia trying to make a call, and the phone wont work.
Imagine the feeling you would get!!
Plus westfields Miranda, on level 2 voda has literally 3 or 4 stores there all within a few minutes walk from one another.
I think voda should get the hint, excessive shops means no customers. Shut down and leave Australian shores!!
Plus, i dont think they have noticed asyet, vodaPHone!!! not vodaFone, i think the dodgy spelling should be self evident of the dodgy service.

I have worked with Vodafone as a company for nearly a year and a half. Loved Vodafone in nz the systems and plans might be different but essentially it is the same company. With the same goals to be the best total telecommunications company over the world. But Vodafone wa managers are on their own agenda and making up excuses to get rid of you if you make any query or question about anything. And also threaten you to fire you if you don't come to meetings and then make up some bullshit story that they were talking to a casual when there was no casual in the room at the time just to cover there own arse. Then also use being 5 min late a few times over 4 weeks which everyone else is in the store also if not even more so to get rid of you. Not a open workplace at all and if Vodafone is really working honestly on nps scores in wa not one person in the WA city stores except 2 are actually on that scale because of the poor area managment and store management( which of the 2 are not management on the company in this state. If asking questions about policys in company is a crime then why would I want to work.in this company here. Specialy when.in the 3 month I worked for the company I was top of fulltime sales and new to the vha aus company for the store even got gifts from customers which I didnt see anyone else in the store getting at all. Vha Australia if you want to make it in Western Australia then you need to learn that its about the customers and helping them and for them to know they can rely on you to come back to you otherwise what's the point of sending all and I.mean ALL your technical issues to a person in Mumbai because managers are too lazy to.train.staff of how to fix simple issues like software conflicts. I bet if.you went into a Vodafone WA store maybe 1 or 2 people would know about the global Vodafone site which takes 5minutes for you to help a customer to download. I'm so dissapointed in vha Australia because of the experiance ove had here that I don't even want to work for company here anymore. If being honest in telling someone to just do there job and standing up to people that like to threaten people and lie is bad then I wouldn't want to work for or trust as a customer either. If you hire Muppets then you get issues. And 6-9months down the track when your realise this manager you thought highly.of is a probably a thief. Yes I will stand there with a big fat I told you so. My character judgement is 95 percent correct. Voda you def failed on this getting rid of one of your actual nps promoters for a company if 99percebt of a team don't even know in WA that the founder of Vodafone is from Italy and visits every Vodafone branded company over the world yearly then are you really training your staff.. seriously its basics

HELLO EVERYONE my names Lara from vodafone .. PRESS #1 if you have no reception ..PRESS #2 if you have no reception .. PRESS #3 if you have no reception ... PRESS #4 if you cant send sms .. PRESS #5 if you cant make or recieve phone calls and PRESS #6 if you dont have any reception .. we will then put you thru to a guy in india .. he will talk to you and try to calm you down .. he will lie to you and make false promises .. you will the hang up and leave us alone for a few days and then call back to got thru these steps.

Dropped Calls, Delayed Voicemail, Poor Reception & Slow Data Rates are just the start!

Brisbane Customer's Journal of Calls to Vodaphone

April 2011 - spoke to Vodaphone about problems with coverage & was given 3 x 50% discounts on phone bill
and buy the end of June, 'improvements will be noticed with our upgrades"

Improvements were not noticed, in fact were worse.

1st July 2011 - (Spoke to Affan)
- called about problems and investigation raised & they would contact me in 3 working days.

8th July, 2011(Spoke to Vishal)
- Still no call, So phoned them & they are still looking into problem.
- Can't say what has been done, (if anything) they will call within next 72 hours

11th July, 2011 (Spoke to Feema)
- No Call as yet, they will contact me later today & didn't receive a callback.

12th July, 2011 (Spoke to Parvez)
- Apologise on no call back, they will call be back in 10 mins
- Receive a call 30mins later, apologise on delay in calling me back
- Network team are investigating still, may take another 5 days)
- SMS text sent 5 Hrs later stating:
SMS - "HI, WE'RE STILL WORKING ON THE ISSUE, & WE'LL ADVISE YOU OF ANY CHANGES, THANKS VODAPHONE"

25th July, 2011 (Spoke to Moshan)
- I called them up as no update, gave examples of my problems again will get back to me in 3 to 4 days from Networking engineers

27th July, 2011 (Spoke to Moshan)
*** receive a call from the networking engineer, saying there is no problem, with dropped calls after looking into the problem, i asked about the slow data rate & THE PHONE CALL DROPPED (PHONE HAD 3 BARS & 3G AREA)

- Called back straight away (Spoke to Niltesa) no notes saying anyone had called me, still looking into problem, if the called dropped they'll call in the next 1-2 hours. Requested to speak to a supervisor, they were busy &would call me back within 1 hr.

- Supervisor never called.

28th July, 2011 (spoke to Vishan)
- I called them & recapped problem with ref number and passed into Tech Team

(spoke to Shetal)
- recapped problem again & quoted ref number & would pass me onto the Tech Support Team

(spoke to Geyshea)
- Recapped problem, quoted ref number again, apologise on not getting call back.
- Asked why my phone call dropped out while having 3 bars & 3G , suggested it was the other persons line, i then mentioned i was talking to Vodaphones Tech Engineers who had contacted me stating that there was no problem with their coverage.
- She said need to check some things will call you back.

Receive call from Geyshea (15mins alter) - Changed investigation form investigation to a complaint & would receive
50% discount on next 3 phone bills, Updates in area are being done, so should see results soon.


RESULT - discounted bills for 3 months - coverage problems, dropped calls, slow data rates remain.

WAS IT WORTH IT? - not really, i have better things to do with my time. But wanted to let people aware of this - complain enough & eventually you'll be given a discount because they are aware that their coverage is not good.

I have been so hacked off with the terrible serviec, dropped calls and slow internet I phoned up complaining on Monday. They offered me 25% my bill for the next three months. I said that's not good enough and after more wrangling I got 50% off for the next three months. I accepted but the next day I got quite annoyed with the service again and phoned up to cancel my contract. I am 5 months away from the end of my contract but told them under no certain terms that they were going to terminated my contract for free, allow me to keep my iPhone which is under contract and allow me to port my number. They tried everything in the book to keep me but I just stuck at it. The call did drop twice during all this due to the crap service and had to repeat my demands. I passed this onto several people I know and they have successfully done the same. As soon as I got out of my contract I went to Telstra and handed them the porting account number and within 10 minutes my number was ported and working on a $49 plan and 1.5Gb data which is much better than the $79 plan I was on.

Give it a go and persevere. They will try everything to keep you but I told them they could offer me a Ferrari and a trip around the world but all I wanted was a phone service that WORKED.

I was with 3 and joined Vodafone now that they have merged. I have been with them for 2 months now and have had nothing but trouble. When I received my phone in the mail it took 1 WEEK to port the number across to my new phone. In the past this has usually taken a few hrs max with other phone companies I have been with. Finally once my phone was up and working the service has been pretty crap. I was told reception would be the same as 3 but a beg to differ. Once I received my bill, it was incorrect. I rang and queried it and they said they would fix the issue but my next bill has come and it is exactly the same, still being overcharged. I rang them again and was told it would be fixed on the next bill. Lets see what happens when the next bill arrives. BIG DISAPPOINTMENT.. and I still have 22 months and counting to go!! :( Cannot wait to get away from this company!!!! Service his shocking!!!

I have been overcharged, simply they lied about their free phone on the contract and charged me $5 extra on every bill + their extraordinary poor customer service
promising they'll fix it with next bill every time I called. All this with their poor network coverage and never working internet and 3rd grade handsets. After paying them 4 months on their false commitments, I have decided not to pay anymore...

How to break your contract:

I found that sending WRITTEN CORRESPONDENCE was best, as their charter states that they have to reply in writing and that way you are not there all day talking to some wombat overseas with the risk of the call dropping out half way. At least with a letter you know how long it will take to get done.

Write to them at
Vodafone Customer Complaints
The Correspondence Team
PO Box 2580
Kingston DC, TAS 7050

and tell them what you would like - most likely, you want out of your contract because the poor service is unbearable. Tell them that you don't have all day to be on the phone to their technical staff and that the onus is not on you to prove that the service is poor - and in any case they are free to come around outside your residence and do some signal testing if they really want to be proactive.

Be clear and concise and outline what you feel to be appropriate resolution.

They will most likely provide a poor response, demonstrating that they haven't even read your letter properly. At this stage you elevate it to the TIO, having done your bit to resolve the problem.

If they suspend your service due to non-payment of your bill (like they did to me) you can remind them that the amount is in dispute and that they can't legally apply credit management action, but they probably still will.

Slowly but surely the TIO will contact you and ask if it's been resolved. You will probably hear from someone in the resolutions team who is actually competent and skilled in customer service, trying to help (remember that the TIO is like a gun to the head for them). In my case, they offered to cut my bill in half for the next two months, and if the service didn't improve I was free to walk - sounded reasonable. After finding the service worse than ever in the following week, I decided to call him back and advise that I wanted out now. He agreed - just asked me to return the handset.

In short, it's not hard to break your contract (from my experience) provided that you have a genuine problem, have tried to resolve it with them, are reasonably patient and methodical and involve the TIO at the right time.

Good luck

ps. rate highly if you think it's valuable - I want as many as people as possible to know how to get out of what is a very stressful time with this bogus provider!!

There has been a communication problem and your request has not been processed. Please try again in 10 minutes. (Error identification SAM-{0}). Click here for more detail.

Dear Cretins,
I have been an customer since 9th July 2010, when I signed up for your 24 month with phone and data deal. During this nine-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional perogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material
My network connection stopped without warning, resulting in my spending an entire Saturday sitting on my fat a**e waiting for your operator to work out what I was calling about
I spent a further 257 minutes listening to your infuriating hold music, and the even more annoying robot woman telling me to look at your helpful website I alleviated the boredom by playing with my t..ticles for a few minutes - an activity at which you are no-doubt both familiar and highly adept.. I have made 9 calls on my mobile to your no-help line, and have been unhelpfully transferred to variety of disinterested individuals, who are it seems also highly skilled bollock jugglers
I have been informed that the network is available (and someone will call me back); that no network info is available (and someone will call me back); that I will be transferred to someone who knows whether or not a network available (and then been cut off); that I will be transferred to someone (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone and then been redirected to the irritating robot woman...and several other variations on this theme.
Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important t..ticle-moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustration's in print than to shout them at your unending hold music.
Forgive me, therefore, if I continue. I thought T were s.it, that they had attained the holy piss-pot of godawful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose Voda, and because, well, there isn't anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of b**tards you truly are. You are sputum-filled pieces of incompetents of the highest order. Telecom - w..nkers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy. Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief quickly be replaced by derision, and even perhaps bemused rage. I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings, and its worthless employees. Have a nice day -, you irritatingly incompetent and infuriatingly unhelpful bunch of *****. John

Dear Vodafone, you lost your credibility when you decided to hire an indian call centre to deal with angry customers. If you have angry customers before they dial 1555, why on earth would you try piss them off even more by having untrained employees who speak english but don't understand it, do your dirty work...

After waiting two weeks to receive my Broadband modem that took several endless phone calls, that resulted in having to pick up my own parcel, I had to call yet again (there's a shocker!) I was charged during the whole two weeks of NOT having my modem let alone using it. I also asked for 6GB not 500MB (is that even a valid plan?) Have some commonsense what on earth will I do with half a GB, 'receive 2 emails' and I'm over my cap?!!! Let's not even mention my internet would not work until 10 minutes ago, and that's no thanks to Vodafone!

Lara: 'HI. I'm Lara, if you would like to talk to me using your keyboard please press #1, if you would like to talk to me like normal using a few words press #2'

Me: Fuck no! #1 it is...

(Please be patient while they transfer me to 5 different departments...)

Real name unknown: 'Hi, I'm Daniel...'

(Yea alright, that's just the name you've been given to disguise your indian name)

Real name unknown: 'Can you please read out your phone number and confirm your name and birthdate?'

(WTF for? I already typed it on my keyboard while getting through to you, and you have it on your screen in front of your face!)

...After delayed responses and asking me 'how my day is' not that I have time to respond, but still I'm polite and respond.

Me: '...I purchased a mobile broadband dongle over the phone from a Vodafone representative, I didn't get it until yesterday. It has informed me I only have 500MB of Data.. Why? I'm on a 6GB plan'

Name unknown: 'hmm, okay hold on I will check for you...'

(On hold for 5 minutes I kid you not.)

Name unknown: 'Your on the infinite plan, the $99 you only receive 3GB of data'

(Are you fucking shitting me right now?...)

Me: 'No, no, MOBILE BROADBAND not my phone plan a separate transaction under the same name!. I want to know why I only have 500MB of data and I should have 6GB, which would be around 6000MB not half a GB!!!'

Name unknown: 'One moment I will check that for you...'

(Ten minutes later...no joke, I'm willing to show my call history)

Name unknown: 'Yes 500MB is half a GB, and 6000MB is 6GB, that is correct anything else I can help you with?'

(WHAT A JOKE! I did not wait 20 minutes for some clown to confirm the difference between GB and MB, Google could have answered that within a second...)

***BEEP BEEP BEEP***

Have an amazing life 'Daniel', I hope the $3.20 per hour you receive will keep you intelligent.
Vodafone, enjoy your early retirement/grave, I hate Telstra for the same customer service reason, but god do they look like a diamond standing next to you.

I have been a Vodafone customer for about 4 years. In that time, I have been consistently faced with the most incrediblly incompetent and infuriating service I have ever experienced in my life. Dealing with dropped calls, no coverage, bungled payments is mind bogglingly infuriating but pales in comparison to going through the process of speaking to a Vodafone consultant in India, which takes an hour each time when you actually get through, and they have no record of previous agreements reached for the account on earlier extended calls. Just today, I had my phone cut off out of NOWHERE after calling vodafone on Monday to get a payment extension until Friday, which was granted. I actually paid my bill onWednesday - but SURPRISE, my phone is blocked by Thursday morning. Vodafone is a joke and a failure! I am a peaceful and relaxed person most of the time. My home was recently unfortunately burgled and we lost most of our valuable items. The next day, the police were trying to call me ALL DAY - they called me 10 TIMES - and although I had full service on my mobile, none of the calls came through. I know this is something to do with vodafone Because other people tell me the same thing REGULARLY. With 100 percent honesty, I can say my anger and frustration at being burgled was only a fraction of the sheer frustration I went through going through a run of the mill conversation with a vodafone employee the next day who (surprise!) had no record of a $100 credit being applied to my account a month earlier after I complained about the issues with coverage and being overcharged. Thanks for wasting another few hours of my life Vodafone, for NOTHING. I honestly don't have anything in my life that makes my blood boil like this. Vodafone is a DISGRACE and an embarrassment to our nation. They have lost yet another longstanding customer that would have stayed if they didn't so consistently royally screw things up for $200 per month. EXTORTION.

I have an iPhone 4 and whenever I use facebook the internet loading is SOOOOOOOO slow. I sometimes have to wait 2 minutes for a page to load.

internet connection not working properly all the time
calls end up getting -connection error- even when I have full bar of signal
always unable to establish a phone call -and they still charges it!!!!
very bad connection all the time!!
no connection/ or very bad connection or can't call when inside building

I just got in-principle agreement to be released from my contracts with Vodafone and feel so relieved that I don't have to put up with the poor products and service for any longer...yet still frustrated as hell that I am paying for a product which simply doesn't work and has caused me soooo much inconvenience and grey hairs.



While this site is great, I would like to do more to stop others getting caught in the Vodafone net. We need something more tangible....a nationwide-sticker campaign...advertisements in newspapers, social media, viral videos...maybe all of the above. There is so much anger out there and if we can harness it then we have awesome power. I myself would happily put up a couple of hundred dollars of my own money just to know that I had stopped half a dozen other customers being sucked into this whole sham company.



Email me if you have ideas on how we could do this, or want to help such a campaign.



(Contact Details Removed as per posting instructions)



Rate this post highly if you agree with the idea, so that it will have greater exposure.

As a employee of Vodafone in the contact centre, I feel for the many people who I deal with everyday over the same issues. Thankfully im with optus, and have been for 15 years and no way am I switching just because of my employer.

Having worked in call centres since the begining of time I take pride when countless times a day I hear "Thank you! FINALLY some one who can speak english and understand my point of view" Sadly im not superwoman and cant take all your calls personally. I can assure you that you get nothing short of 100% empathy,respect and fantastic service from me.

I wish the same could be said about my co workers. I do liken the place to working at a zoo sometimes and am in total horror over the rudeness and attitude I hear them coughing out.

On behalf of my co workers, im sorry for the crap service you recieve. On behalf of my employer im sorry for the crap service and "were working on it" just isnt good enough!

Please dont think all call centre employees are crap, there are good ones out there (like me).

When you say "i want to disconnect! you guys suck" and you hear the silence on the other end of the phone, rest assured I heard you and im not politely ignoring you, Im just not allowed to say "Hell Yea! Totally agree! Go Optus man!" because I have a home loan to pay and those words would see me in the unemployment line.

Oh and a final note from the inside.....I hate Lara, We all hate Lara..no Vodafone employee (except maybe the idiot who created her) likes Lara!

Thought now was a perfect time to remind everyone of the user created video titled funnily enough...Vodafail!!!

http://www.youtube.com/watch?v=7NZYTBSN-rg

Wot the hell.. phone cant make calls! cant have a converstaion with out it droping out! cant facebook at all!!.. I called LARA & spent 45mins on hold...
See ya later Vodafail!!!! oh & by the way phones says every 5 mintues network lost..

have finally left!!! how funny they sent me out a survey to complete, but i never heard anything else from them cant even open my final bill cause its on their myvodafone site and my account is closed so cant log in, figure that out...

copy of what i wrote to them:

"lousy reception.

being lied to about how they were improving the network.

disorganisation, incompetence with billing, for example:

not billed for 2 months from direct debit, then billed for 3 months in one hit...

then when wanting to cancel;
1) calling and not being able to get through,
2) leaving an email on the site and not getting a reply
3) visiting a shop and being told to call the help line!!!

i then went ahead and ported my number to other provider.

then got texts and emails from vodafone saying they were experiencing a large volume of enquiries and would be getting back to me... which never happened.

then receiving abill for $150 in the text of an email but with no attachment. I tried going onto the website but of course my phone number wouldnt work as log in as it was no longer with vodafone!

so i went into the shop and asked if they could print out my bill so i knew what it was for. they couldnt log into my account either and said i'd have to call vodafone.... wtf!!!

so i call and left a message as they were too busy as usual. some guy calls back and says he'll take care of it and email my bill out within a week. 3 weeks later nothing...

so even if the service or reception was adequate, and the price more competitive, i still would not stay just due to the lack of customer service and thier ability to stuff everything up constantly!

no regrets and never coming back"

So we have a Telstra outage in our area affecting our adsl service, coming up to 48 hours now. As a backup (as I am an IT support Guy) I have a Vodafone 6GB pocket WiFi, which as a result of the Telstra Outage we are using quite heavily now. To ensure the 6GB cap is not exceeded, we log into the website to check our usage to be presented with <1mb used of 6GB. Knowing that this can't be right we ring Vodafone and ask what our usage is and the guy at the other end (we have trouble communicating with each other) tells us that its less than 1mb, so we tell him this cant be true and he tells us that the web site isnt working correctly so I say, "so how do we check our usage" and he says, "the updates to the site are 5 days in arrears so you will see the usage in 5 days" and I explain that we are using it heavily and dont want to exceed the cap, so he says "be careful".

The mess that I am in is how disgusting customers are to us when majority of the employees that work for VHA truly have the best interests of the customer at heart. I don't understand why people think that we live to make our own lives harder by purposely trying to sabotage a customer's experience, when 9 times out of 10, we'd rather not see you again - this demonstrates great customer service, we served all your needs at the initial point of sale.

Yesterday I had a frightening confrontation with a customer that refused to follow company policy with a pre-paid mobile. Instead of complying with company rules, he continued to argue with me and wanted me to prove the policy of which states that I was right in saying that I had to sell him a pre-paid sim with a pre-paid phone REGARDLESS if he was already a Vodafone user. The reason why we do this is so an account is created for the phone in which covers warranty for two years for the handset and when the account is created, it generates an Australian Gov't form in which states that the ID you have given us is correct and current, and to make sure criminal activity with the use of pre-paid sim cards is controlled as much as possible. I had the customer's best interests at heart, yet the customer thought he was right.

He continued to swear at me, raise his fists and threaten me personally all because I wanted to secure an account for the phone incase it was faulty - it was a Nokia after all. He persisted to yell and started to come around the counter to scare me into complying to what he wished. I made the customer by the sim card anyway and strongly advised him to come back into the store when he had calmed down to set up the account or to call pre-paid care. He continued to yell at me and call me offensive names so I left it up to him. I was shaking at that stage because his wife then proceeded to come around the counter also.

If you refuse to read the disclaimer or refuse us the patience for us to explain the disclaimer and you sign it anyway- that's your fault. If you chose to refuse such service which I offered this customer and you lose your receipt - don't come ranting and raving about how you weren't able to gain a proof of purchase of our database because you didn't want to comply. If you still chose to go with a handset even though I have explained its faults that are world known - go right ahead. I am so tired of customers thinking that they know better us when they don't even give the time to consider what they're getting themselves into half the time.

When there is a piece on Vodafone headlining the news reports, the next day is just hell. I'm really getting tired of customers who are trying to use the network problems as a way of getting out of their contracts with a full waiver. Please leave customer care to deal with the customers that have REAL and unfortunate network problems. I'm tired of morons wasting our time and just jumping on the band wagon where there are certain postcodes that are dealing with no network - not just one or two calls that disconnect every few days. No wonder these customers with horrible service can't get through to customer care - some people are just trying to get compensation with no particular newtwork problem.

Sim cards become faulty and corrupt, phones become faulty or are faulty at point of sale without our knowledge and sometimes the traffic is too high to have full signal or recommended speeds. These are out of Vodafone's 'control' and most certainly retail staff.

Honestly, customers have to start taking responsibility for their actions and show a bit more compassion to retail staff. Don't take us saying "I'm sorry but you'll have to call customer care to resolve this issue" as us not caring - this is what we've been told to do. Also, if we tell you that our database is down - it's down okay! It's not that we can't be bothered, it's because we actually can't login to our systems which is just as frustrating for us because we're bored out of our minds. Two weeks ago our database was on fallback for 24 hours and a customer came in that needed a sim swap for a lost sim card. I began to apologise for our database being down and he told me to f off and that I was hopeless before I had time to finish my sentence. I was going to give him a sim card, take his details and perform the sim swap for him when the database was up and running the next morning. Customers don't even give us a chance anymore which is really upsetting.

I have ordered that many customers to leave our stores because of the aggression and disgusting manner in which customers are treating retail staff. Honestly, don't bother telling us at the end of a long rant that it's not "our fault" when you point in our faces and call us hopeless. Remember that we all have phones too and that we're contacted to all different telcos in which we have received poor customer service as well.

This is just as shattering to us as it is to you. I adore working for this company and it's such a shame that this has happened. We don't want customers to be unsatisfied because we're the ones that have to deal with the repercussions. I hope this goes away sooner than later so I can enjoy my job again and give customers great customer service. The same day I was threatened by a customer, I was told by five other customers that they've never received customer service like I gave them. We're not all bad you know. Please remember the more respectful you are to staff, the greater lengths we will go to resolve your issues the best we can.

Also, customers need to realise that 3 and Telstra share networks, as well as Vodafone and Optus share networks. At one point or another, I am certain that you will have poor service at one point or another regardless of what telco you go with.

No reception at home and no reception at work..I dont know what i am Paying for Monthly$30...Totall Waste...

I have a tower across the road, Full bars most of the time, random hours with full reception, I can't call out, people can't call me, CONNECTION ERROR, BUT MIRACULOUSLY, I can call 1555 wait on hold for 2 hours and have some lady ask me how the weather is in Australia, then tell me there is no problem with the network it must be a problem with my phone and my other phone and my wifes phone and my sisters phone and my cousins phone and my mates phone, maybe we should all try turning our phones off and cleaning the sim card and turning the phones back on.

I redeemed my bonus bank credit and paid the $89 difference to get a prepaid samsung galaxy fit. They were out of stock and didnt bother letting me know.
When I contacted them they reversed the Bonus bank credit but not the $89 which i paid with credit card. When I asked... they said they want the receipt of payment... which I never received in the first place.

In the last week both phones dropping out every few minutes for data and network. i am surprised I can post this from my phone right now!!!!

I no longer have a problem with Vodafail.

I gave them the flick 3 days ago to go with another company after 17 YEARS!

17 years with mostly good reception & a reasonable deal. However from about a year ago nothing but aggravation.

Actually I tried to switch to Telstra at their ultra state of the art (?) new local store after being politely attended to by a nice attentive young lady on my initial visit. However on the follow up to sign up for the negotiated package deal, I was informed it was her day off & none of the disinterested bunch of retards could find my already negotiated deal & were not interested enough to give me any kind of help because they had more important things to do like squeezing their pimples & setting up the new 4G giant size plastic icon.

Gave the situation a little thought & went over to the Optus shop where I was treated as if I was a long lost member of the family. So based on nothing more than being treated like an actual person instead of a statistic I ended up with a far better deal on 2 phone deals & a broadband line account.

So far in 3 days I have had every inquiry & set up problem answered satisfactorily & (almost) immediately. I have read the online forums & there are pros & cons with all the telcos but as far as I'm concerned the most important thing is to be able to communicate with someone if there is a problem & I'm getting that now.

So bye bye LARA, bye bye totally no reception most of the day, bye bye hanging in a phone queue for 3 hours until Mumbai answers with total denial of anything I want to happen. Bye bye after 17 years of being a customer who always paid on time!

If anybody from Voadafail gets to read this -- kiss my ar-e! Bye Bye!

i work for vodafone and yes they are a terrible company with terrible service. go to telstra please...

Delayed SMS and vociemail for 3 days. Have missed numerous jobs and shifts because of missed messages. Extremely *#@!-off!

No reception - on a good day 1 little bar. Dropped calls.
Delayed SMS Messages and worst of all Very poor customer service from people that don't even know that Canberra is the capital of Australia! I am leaving Voda-no-phone and going to another provider this weekend.

I am a long time Vodafone staff member working on the front line in one of the busiest stores in Australia. I do my job very very well and any customer who is lucky enough to see me always has their problems resolved. However being such a busy store it usually takes 20 minutes to get to me and we always have massive lines. I found out yesterday that Vodafone has decided in all its wisdom to cut our labour budget from 4500 hours to 1800 hour per month meaning that we will be running on a skeleton staff and the majority of our casual employees will not have a job. They are doing this to cut costs and screw their customers, and it disgusts me more than anyone because it is a company I have defended vigorously in the past. This is the biggest of Vodafails, blatant stupidity!!!

no connection - SOS call only.
Location: Sydney CBD

When I changed from 3 to Vodafone I change my plan as from 45AUD cap+International call to 20AUD sim card only+International call. When I received my first bill I was so surprised that they haven't put the International call pack into my account so I have to pay full amount for my international calls. Since I've done the contract on telephone, I just rang the customer line and they told me they could only refund 25% of the international call part. Unless I can find a hard copy of my contract, I won't be able to get a full amount refund. So I went to Vodafone store and requested for a hardcopy. But there is nothing about International call pack mentioned on it.
Then I asked if I could request for the audio record of my contract. They simply refused it. Luckily one Vodafone staff helped me to call the service line. At first they said only 30% of my international call fee can be cancelled. I refused it directly. After a few seconds they asked if I accept 50% refund. Then I was totally upset and insisted to get a full amount refund. After 10 more minutes the staff lady told me that "they" agreed to refund me in full price but I have to wait untill next month when the new bill comes.

Sunday 24th april 2011, in melbourne, i among other vodafone users i have called have not ebeen able to send or receive texts for at least the last hours, their website is calling it an 'unplanned service interruption', they should just call it 'our network'.
Have been experienceing problems with vodafail for almost the last 12 months, went thru hours of the rigmarole with clueless customer service, eventually lost it and told the guy to stop talking s**t and just recognise that i, like 15000 other people were effected by this rubbish network. after a slight pause he amazingly said, 'yes, thats the problem, would you like to cancel your contract?'. He organised for contract cancellation people to call me the following week, after 6 weeks i received no calls, called back only to be informed that they wouldn't cancel my contract, despite me being able to provide the name and reference number of the previous customer service worker. beyond angry now i argued for the best part of half an hour, the final resolution being stupider than anything vodafone had come up with so far - they would not cancel my contract, but rather would credit me the remaining 8 months of the contract at $115 a month. So despite the fact that i would no only cost them money, they still wouldnt cancel the contract, amazing.

while i'm ranting a quick note, on a week in tasmania recently, i had service for 1 day out of the 7 i was there, sure i can understand them not having complete coverage, thats fine, but was astounded as i walked through launceston, with no service, and saw a vodafone shop. I went in and asked the guy what are you doing here selling phones when you have no service, his reply was brutally honest: 'you tell me'. he said it was an absolute joke that they even had a store, and that all he and the other staff did was to advise people like me on holiday that there was no service.

'you asked, we ignored you'

Is anyone else having issues with either not recieving sms until hrs after they have been sent to you, your sms's either sending multiple times or not at all, or you not getting sms's at all??? I'm in NSW, Richmond area.

I live in Marsfield, work in Roseville. Both places give me terrible reception. Moving the phone LITERALLY inches will cause the receiption bars to go from 3 out of 5 to 0 (SOS only). It is totally unworkable. I use an iPhone 4.

How hopeless can Vodafail be!

Took the speed issues to the TIO, Vodafail didn't get in contact until the last day (10th working day), was told nothing that they could do until 850 MHz is installed in my area however Vodafail has no plans to install it. I agreed that they give me some data as compensation however Vodafail failed to add it to my account.

Vodafail, you just lost another customer and will unlikely gain any more since I'll be telling those who are thinking to switch not to pick Vodafail.

I only migrated to Vodafone 10 data ago. From the second I ordered my phone I had problems. The stupid bitch upgrading me to the iPhone 4s didn't ask for my bank details and then had to call after two days to get them so my phone still didn't get sent out. Then she put my work address down wrong. She didn't put down a shop name or number, idiot. I had to pick up the phone myself! My pocket wifi never arrived. Then I get a bill last week. For a different number under my name!! The shifty cunts in Vodafone opened up another account without any identification or visual contact of me! And all they could offer was $20 off the bill. As if you'd expect me to pay for an account I never opened. Then I was stuck on the phone to the Indian bitch for an hour because I couldn't understand her and she was talking too fast anddd she wouldn't even tell me who in the staff authorized the account to be opened. Seriously who is stupid enough to open two UNLIMITED plans in one persons name. Fuckwits! Can't wait to fuck them over for fraud

Seems Vodafone has Vodafailed yet again!! http://www.theage.com.au/technology/security/vodafone-mobile-records-leaked-20110108-19jgm.html

I have finally got through to these jokers, i have changed carriers the big T GOODBYE VODAFONE !! i just hope you all follow suit

they suck

they have indian call centers that when u ring, u get some indian guy that cant even enderstand what you say 2 him....

THANKS A LOT VODAFAIL BECAUSE YOUR SH*T NETWORK CANT COPE WITH EASTER WITH OUT FAILING. I MISSED OUT ON SPENDING THE DAY WITH THE GIRL OF MY DREAMS BECAUSE I COULDNT CONTACT HER AND SHE COULDNT CONTACT ME.

CHEERS C*NT.

I own an iPhone 4, and only about 50% of my calls actually connect, the other 50% are either sent to my voicemail if they are incoming calls, or I have to redial twice, sometimes three times before my call will go through. I have four bars of signal continuously throughout my house and I also have employed the use of the iPhone bumper. I don't understand how a network like this can fail so much in a technological world such as ours.
Additionally, I rang vodafone about this problem about 3 months ago, and they said that no fix would be available in the foreseeable future, but gave me 50% off of my phone bill (ironically).
Since then, the network status page has been updated to include my area in the list of "towers to be built in 2011".
However, no matter how good the reception is after they build the tower, I'll be leaving vodafone at the end of my contract, never to return again.

Vodafone,
Your network is in serious need of an overhaul, your customer service is abysmally disgusting and your excuses and apologies are offensive. This should have been fixed months ago.

You need to get off your metaphorical backsides and do all you can to fix it. You need to come clean with exactly what is wrong with your network, how you intend to fix it and how long it will actually take to fix it (none of this 'we think it will take...' banter, we've already had enough of that).

It's clear that the problems you are having with your network are not software problems. Before anything is rolled out to a production system, it should be tested and tested and tested, then tested again for good measure. I find it hilarious, but at the same time frighteningly disturbing that a 'software fault' was able to cause these problems. I find it disturbing that it has taken so long for it to be fixed, and even when you claim the problem has been fixed, a large number of your customers still say it has not been fixed.

You need to dump any off-shore customer call centres you have and start employing Australian people in Australian based call centres. The customer service you are currently providing (or lack there of) is pitiful. You knew that there was a problem, yet the customer service 'representatives' that you employ off-shore still read from the script they have been provided and really didn't give a rodent's backside whether the issue was known or not. "Yes, I have turned my phone on and off. Yes, I have reset my phone. Yes, I have tried another SIM card. Yes, I have tried another phone." Sound familiar? They were retroactive and not proactive, which has destroyed your image. Customer Service is everything. I don't own a business and yet I know this basic principle, something which you need to be educated on. There is no point in selling a product if you can't even back it up.

You need to stop making excuses and claims that you're "working on it". We are sick and tired of it. These excuses and lies are inflicting untold and widespread damage to your brand, image and reputation: all of the media coverage, social networking coverage and this website on this issue are undeniable examples of this fact.

I was once in high regard of Vodafone but after witnessing and being subject to your disregard with your customers and service, you are not even an after-thought, I actively discourage anyone from signing with you because of these problems, even on a pre-paid based service, you're just not worth it. Customers will pay more for a service that works! I can tell you now, your current behaviour and attitude will not fix things, you will only exacerbate the vast damage that is being inflicted to your image (and later on down the track, profits, as that all that seems to matter to Vodafone).

Case-in-point, despite all of the customer complaints of poor service and poor customer service (because of capacity issues, one would assume considering the problems described by others are further reaching than a 'software fault'), you still decided to go ahead and aggressively market your 'Infinite cap' plans. Now, if you're suffering from capacity issues (that is not enough hose for the water you're trying to deliver, so to speak, since it seems you need to be educated on this), won't the rolling out of these plans make the problem worse?

Use logic, Vodafone, seriously! Fix your network first! Like I said, there is no point in selling a product if you can't support it. In fact, it's driving your customers away, and placing you in bad stead with the ACCC, the TIO and future customers because they're seeing all of this negative publicity.

I've had enough. I'm off to Telstra. Paying more for a service that works is a bloody sight better than what a joke of a service you are offering. I gather many feel the same.

And that is putting it nicely.

I moved back to Tassie to work in a hospital - I was berated when I didn't answer my phone for a call in to an emergency. Funnily enough, the phone never rang - and the voicemail arrived over a week later. I moved to Telstra so that I could actually USE my phone - and Vodafone still hit me with a $600 exit fee, despite their admission that their coverage was "poor" in my area.

The Tower at Dudley NSW 2290 is Dead. Took me 60 minutes to load this page in order to comment using Vodafails Edge System.
What going on Vodafone?
Reading the recent posts it seems that Vodafone has been worse than ever since early Friday Morning.
WHY isn't there something up on Vodafones website to explain what there up to. "System update?" We should all be so lucky!

I was one of the first people to port my mobile number across to Vodafone many many years ago and have remained a loyal customer through numerous contracts for both personal and business use. I have just entered into an agreement for a Samsung Galaxy Tab to pick up my email on the go like everyone else.So far I have missed meetings,not returned calls to clients in a timely fashion because I didn't get their voicemails or follow up emails or text messages.My credibility has gone out the window.I can't be a successful person let alone a easily contactable parent or spouse or family member or friend or boss. Call 1555 Customer Service for a resolution if you have a spare half hour or so to go round in circles with the Lara IVR. BTW ,I have never ever posted a comment on any forum since the commercialisation of the internet, never been in a chat room or subscribed to any social networking site because I didn't believe it would do any good to have a whinge. All that is out the window now , please take this post and if it helps make this Company accountable for their performance to the people of Australia I will have done some good for today.

Calls fail constantly and calls drop out constantly. Half of the time coverage is roaming, even though I am in a metropolitan area.

No Network reception. Downloads and web page loading is extremely slow. i may as well go back to 56k internet connection it would still be quicker - and imean it. I tried calling the customer service. no one answers they just hang up on me. I am leaving vodafone tomorrow.

Very unhappy customer.

Please stop this. You have no idea how stressful this is for Vodafone employees.
The media company that owns smh clearly has a problem with VHA and the bias reporting is nothing short of unethical and disgusting.

If you think for one second that Vodafone do not care, you are wrong. Of course they do and of course they want to get things right. Their execs are working around the clock to try and serve you better.I am the partner of one of the managers and I see it first hand.

Please be patient, please try and be more gentle.
They hear you and share your pain every day and want to get it right.
Have a good weekend.

1 to 3 drop outs on every single call! (pre-paid) Sometimes i cant even call back for minutes. Delayed SMSs (some received up to 3hrs later). Im not exaggerating this at all. As soon as the new iPhone4S hits very soon im going. Absolutely had enough.

For the past 5-6 weeks my service has been SHOCKING, I'm up now (12.39 in the morning) because I can't use the net during the day it just keeps being incredibly slow or non existant and I've taken to walking up the street to use a neighbours phone or get a reasonable (though not without occassional disconnets) on my mobile.

I phoned customer service about 3 weeks ago and they said I could either terminate my contract and return my phone or I could have 3 months free. Having been with vodafone for 2.75 years and knowing that most other telcos wifi in this region is pretty bad or non existant I took the 3 months because they said the problem was because they were upgrading and that must be what was causing the issues, so once the upgrades are finished my service should be better, though I'd just be happy if it was back to the service I had prior to the current problems.
Today I checked my bill to see if they had kept their word, and guess what, they've billed me! Insult to injury, I'm up until 3am some days trying to get stuff done on the net, because of your lousy upgrade issues and you don't keep your promises that were made to keep a customer, well done vodafone.

On call surgical nurse, living in an area that Vodafone claims to cover. Six emergency calls in a row from my employer didn't get through. Vodafail.

I purchased a "premium " number from voidafone, signed a contract only to find my "premium" number did not work. It took eight weeks for voidafone to "fix" the problem.During those eight weeks I spent many valuable hours on hold,and on most days I was assured the problem would fixed the next day.
Eventually I ended up dealing with voidafones national manager for portability. She did get the number up and running eventually. For most of those eight weeks I never received any calls or sms messages. Voidafone was unable to retrieve any of those sms messages or tell me who had tried to call.
The most damage was done when clients rang and could not be diverted to voicemail, instead they got a voidafone message giving many of them the impression my fone was disconnected, which then led them to assume it was for non payment.
I have had ongoing problems, but not as severe.Voidafones manager for portability refused my request to release me from my contract.
My business lost about $50000 last year.
As a hard working battler who pays his rent on time every week, as well as all our other bills,I feel voidafone needs to be taken to task,especially since they denied alot of these problems which are out in the open now

Like so many, I have experienced the same things, lost calls, lost texts, calls going straight to voicemail even though I had full reception at the time...

I've had periods (lasting for up 2 days) when my email and internet will not work... full stop.

I have had issues since approx August, but didn't complain as they were pretty rare and they weren't interfering too much.

It was only in late November that the issues turned annoying and more frequent.

I visited 3 stores in 2 cities, I did sim checks but they seemed more interested in fixing the handset (in spite of my putting my sim into a different phone for 24 hours and having the same result) or getting me to pay for a new iPhone...

So I called VF for the first time on Dec 2, reported the issues... then again when I wasn't called back on Dec 6, then Dec 12, 16, and 31. I called on Jan 4 to speak to tech people to launch an investigation... I was told that I would be called the next day... then when they didn't call back by 9am on the 6th, I made a complaint with the TIO.

I then called VF again and told them that I wanted this settled quickly and painlessly for everyone, and after being on the phone for 2 hours with tech support I refused to talk to them again. They then said, and I quote "someone will call you within 24 hours to sort out how this can be settled"... no phone call on 7 Jan...

Then today, 10 Jan, after pestering the customer service person, I was put through to the cancellations area... probably not who I should have been put through to... I got a bit of a shock when told that the only record they had of my complaining about coverage was on Dec 2... so they considered this to be 'out of the blue, and just complaining about it now', then suggested that I shouldn't be listening to 'media hype'... I was then told to give three specific events of problems - as if I keep all my records?

I didn't appreciate the tone or attitude, I was told I could leave my contract but the exit fees of $495 would not be waived.

I spoke to the TIO to add this information...

I'm tired of this, wasting my time... I just want to leave...

Limited service all day in Subiaco Friday 6 May 2011

Hi everyone,

I'm disabled with epilepsy and live on my own. My parents need to ring me during the day to check on me and I need to ring them them as well if I need to go to appointments etc.

Can you imagine the sheer panic my parents go through when they try to ring my mobile and I don't answer? My phone hasn't even registered that they tried to call me repeatedly so they have to jump into the car and race over to my house scared to death that I could have seisured and possibly killed myself. Then they get to my house only to find that I'm safe and sound after all that distress that they just went through.

It can take me up to four calls before I can actually ring someone (anyone) and even then I tend to lose reception and quite often the call is so badly garbled that I have to try and ring them back. Sometimes I have to try up to four times to ring this person back and each time I get through the line can still end up garbled and I have to start again.

I'm scared.

Just a quick note to all disabled Vodafone users: if you are using Vodafone then I urge you to stop being disabled because you are putting yourself at risk. Sorry people, but if you don't laugh you'll cry.

I haven't received any text messages today being March 26 2012 ... very frustrating

My son had an accident while away on camp, he was taken to a city hospital, we live in the country 2 hours from the hospital, had no reception at all and had to borrow someones mobile at a service station to ring the hospital, not good enough

The only organisation loosing its customers faster than Vodafone is the the Labor party in the Queensland election. Some similarities are deceiving their customers, lying, covering up, making promises that aren't kept (its been 2 years that they have said that they have been improving the network)and a complete lack of service and support. Fortunately, I have only 2 months to go and it goodbye Vodafone forever.

CUSTOMER CARE? What a fucking joke in itself!
They don't care shit about their customers.
Assholes should get some aussies to do some decent call centre work.
Seems like all the indian call centre workers are on curry break.

no reception to make or receive calls, no reception to send messages. Dont forget the occasional "sim not allowed" message.
I would have thought some part of the contract signed with vodafone said they had to actually provide a service for the money they charge........

Here's a plan.
Everyone, visit at least one Vodafone store this week.
Loudly protest your issues and convince at least one new customer not to sign up. Direct them to this website.
I'm not suggesting for a moment that the staff should be the target. But since Vodafone are practicing false and misleading conduct and there is no mass media campaign to alert the public, it is up to us to talk the truth.

DO YOUR BEST TO DISCOURAGE NEW CUSTOMERS FROM JOINING VODAFONE UNTIL THEY CAN REASSURE THE PUBLIC THAT THEY ARE OFFERING A SERVICE THAT THE CUSTOMER WOULD EXPECT.

Spoke to 2 people on Christmas day, for a total of 25 minutes. In all, the 2 calls were dropped by the network 7 times! How pathetic is that? Thank goodness I only have 3 months on the contract to go, then vooooom! I'm outta here!

thumbs up to vodafail for poor reception and dropped calls, no when my girlfriend rings up and likes to babble on i know any minute it will drop out, and now i got a good excuse for not replying to her frequent SMS,,,keep up the good work VODAPEACE.

i was h vodafone for over 3 years and i left to join telstra because i was sick and tired having to climb onto a wall into my garden in kingsley to get coverage,Vodafone are greedy sighing up as many 3rd party phone providers,Shame on Vodafone!

Since taking over '3', dropouts have increased, download times increased, connection time increased. Hate to say it, but I might go back to OPTUS or, heaven forbid, Telstra....at least you expect crap service there...Anybody suggest a better option? Tin cans and string?

I live at the fringe of their 3G coverage. I often not receive any incoming call from my friends and families because the hand set could not decide weather it's in 3/Vodafone coverage or roaming service. So I missed all the calls and SMS until next day or two. I thought me and my wife was the only people who had a bad luck service. I'm totally wrong until I know about this website on TV tonight. I am interested in to join the fight against second/third rate services at premium price! This is worst than Telstra and ADSL2 network!

Kind Regards

Rick

You will be happy to know it is possible to break a Vodafone contract without paying anything. I cancelled a two year contract with Vodafone after arguing strongly with the the VF call centre. The operators there are trained to discourage people from breaking contracts but if you press them hard enough they will do it.

People need to stand up for their rights and not accept the lack of service Vodafone offers. Don't stand back and adopt a "she'll be right mate" attitude. At the end of the day if Vodafone is misleading the public and making you pay for something they can not deliver then you have every right to stop paying them money.

Looking forward to sharing your pain when 3 switches over it's network to Vodafail.

In cronulla trying to call family and friends bit can't as calls are not connected and when they are I can't hear anything. You stole Christmas vodafone

I have a Vodaphone USB WiFi stick that I thought would be better cost wise than tethering to my Telstra HTC. Bad bad move. Poor value due to the fact that I have never had a constant connection. Vodaphone have told me it is my location/my computer/the fact that I live in Tasmania etc etc. Fact, as I look at the signal strength of the WiFi stick right now, I have 1 bar, despite being 150M from a tower!!!
On a positive note, I happen to comment on my issue to a (Australian) Telstra call center operator and they instantly gave me 3GB of free data on my plan.

Kinda says it all!

My Fiancee try s to call me and my VODAFAIL just goes straight to voicemail, which is quite annoying.
Thinking of leaving because it doesn't deliver the service required.

AND FUCK LARA OFF TOO! Can't stand the mole!

my vodaphone broadband dongle drops out all the time while my wifes 3g will stay connected all day. You can't just connect again either without removing the dongle from the computer befor you reconnect again. It doesn't make a difference what laptop it's in either so they can't blame the laptop for its failure. GRRRRRRRRR

My daughter sent a pxt on christmas eve..... i just got it

when i signed up for mobile internet i checked the coverage at the 2 places i stay. where i spend most of my time thay said it was in broadband area and other will be in broadband in a year or so.
I always have issues with it disconnecting, or it not connecting at all. i have been to the stores and they said said it was just a bad simcard and so ive had that replaced. but it doesnt change. now i swapped by useage and the customer service guy said i could go up to $39 month for 8GB so i agreed and now it says only 6 on myvodafone. i have emailed to complain and days later no one has bothered to return an email or call. not happy.

Can't send any txts, thank god I don't have a social life

Isn't it a crime to take my money and not provide a service in the CBD of a major Australian city?

Vita bought from a Sony store with a Wipeout 2047 Vodafone free game deal sticker on it - code given by VF for the AU playstation store for game is invalid, Vodafone have denied that they have to help me and asserted that this is a Sony issue. Sony say its a VF issue and transfered me through to a VF AU number, where I spoke to someone whom was obviously in AU. VF have agreed to get back to me Monday at this stage.

Today i sent 2 requests to recharge my pre paid mobile account via my phone useing my CC Card ($100). The money had been taken out twice but still no credit...They gave me $10 credit so i could call my bank to confirm and yes my bank had confirmed it then i got got disconnected as the $10 had run out. Vodafone said i had to fax through the details and i will get the money back in 6 to 11 working days and no compensation in anyway. I just had to suck it up.
Even though ive wasted a few hours on the phone with them and not been able to make any more calls all day because i didnt want to give them any more of my money. Not a happy.

I have also been Vodafucked. Not very Vodafun.