Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Highest Rated Pain Stories
Stories are displayed on this page if they have been rated by four or more people and have a rating of over 60%.
Locations
| Everywhere (238) | ACT (17) | NSW (86) | NT (2) | QLD (40) | SA (9) | Somewhere else (3) | TAS (7) | VIC (53) | WA (21) |
16483 Someone from NSW thinks vodafone is response to the letter from the CEO of Vodafone. at 31 Mar 2011 06:41:52 PM
Dear Nigel,
I hope you don't mind me calling you Nigel, but seeing as you addressed me by my Christian name, I thought I'd pay you the same discourtesy. I'm sure we have never met personally. But then, Vodafone has always had a somewhat cavalier attitude to customer service, and not only in my experience. The letter of apology (3/3/2011) you sent to me and thousands of other customers was a kind of hilarious insult, and I think even the type of people that subscribe to bestiality websites collectively scoffed at your vapid excuses. I'd have thought it was a risky career move to apologise to your customers in the Telco business, seeing as it's an admission of guilt, which for my money makes you liable to compensate people for legitimate grievances-but that's an unpleasant topic to bring up at this fledgling stage, so we'll come back to that, but for now, I'll say this: apologies don't put dollars back in our pockets, Nigel. If you really wanted to apologise by 'snail-mail,' (which is apparently faster than your connection to 3G) you would have to bulldoze about 500 000 hectares of Tasmanian old growth if you wanted to be comprehensive about it. You say, in the second paragraph of the introduction, that you 'aim to provide our customers with an excellent customer experience and the best possible value, but recently our network and customer service performance, particularly in December and January, fell well below the standards we set for ourselves.' Fuck me, Nigel. That statement alone starts my mind spinning like a one-armed bandit. There's so many goddamn dirty questions (or confirmations of my suspicions) that you've thrown up for all to see that I don't know where to begin. I'll get to most of them in due course though. Pour yourself a Scotch.
Firstly, if the network coverage and customer service had only fallen below par in the months you mentioned, I might not be writing this note, but the fact is the service - both network and customer - has always been an abomination in the face of value for money and basic, honest, human decency and conduct. Secondly, I was amazed to discover that you have standards that you set for yourselves. What, pray tell, might these 'standards' be? It strikes me as standard practise in the Telco industry to yank customers around by their contracts like a choke chain without ever revealing what kind of obligations the service provider has to them, the paying customers. Let me stress that: PAYING CUSTOMER. That's right, old son, you work for me, for all intents and purposes or at least, that's what you should be doing. But all you do is take my money while alleging that you are providing me with something in return. In shabby reality, you're not. I am routinely overcharged for a service that I cannot even use in my own home or suburb. And it's patchy at best throughout the region. You might think we're a bunch of parochial morons out here in the sticks, but cellular technology has been available to us for at least ten years, believe it or not. Word is we'll even be getting the internet soon. Does Vodafone offer internet connections? I'm thinking of getting 56K dial-up. I don't have a landline yet, but I'll get one, because I'll be damned if I'm going to put up with your bullshit any longer.
Yes, a landline. I guess that way if I have to call the police or any other kind of emergency service, the phone connection is less likely to DROP OUT like it does when I use my mobile phone to call them I hate to have to sue you over some grievous, long term injury that I could sustain on my property. Did I mention that I'm a young woman living alone in a relatively isolated area? Yeah, that's right, I live a whole twenty minutes north of the largest regional centre in the Illawarra, and about twenty minutes south of a phone tower at Maddens Plains. In fact, I believe there is a phone tower in Thirroul, which is five minutes away from me. It's built between an Anglican church and a primary school, though the primary school is for Catholics so, I wonder why I can't call a friend on a lonely night, let alone the police or an ambulance? To the best of my knowledge, emergency services are not equipped to receive Morse code, or read smoke signals, which is about all I have at my disposal if something terrible happened. That was the first lie one of your sales reps told me - that Vodafone has 98% network coverage in Australia. Evidently, while the girl in the shop looked me in my good eye and said that, she neglected to mention that the 2% not covered includes a good deal of the Illawarra. Seeing as this was happening at a store in Wollongong, I don't see any excuse for it whatsoever, though I understand that honesty is not the best policy when you're in the snake-oil business. This brings me to a proposition - no - directive that I have for you:
Seeing as you were foolish enough to admit what a monumental balls-up your engineer gimps and sullen service reps made of December and January, I think it's only fair to expect some kind of compensation. I wonder if you would feel the same? It strikes me that you probably didn't become a CEO by lying down like a smack-whore on the nod and getting fucked by every ruthless exploiter that stepped over your body. Well, I don't intend to let that happen to me, so if you've got a problem with this strong suggestion, try and put yourself in my shoes. I bet you can. You don't get to be the boss just because you've got a smooth complexion or do you? Anyway, how's this? You pay me back the two bills I paid during December and January. By the way, nice timing on your Egyptian-style destruction of the communications system, dude. Right smack bang on the summer holidays. So - the bills amount to $84.89 (Dec) and $81.00 (Jan). If I hadn't somehow mysteriously exceeded my cap ($79), which always seems to happen, the sum total would be $158 for the pair, but seeing as your corrupt and/or terminally stupid Nazi debt-collector types like to overcharge me, it amounts to $165.89. There was no way for me to investigate this apparent skimming, because I have a couple of things going on in my life. Like commuting, working and sleeping. Having been on the phone to Vodafone for eight hours (total) one day, I don't feel particularly inspired to deal with your maniacal rhetoric on a monthly basis over a couple of dollars. But goddamn it, you know you take your cut well as I do, and I think that's a lousy way to make money. It's for bums. You grift people who give you their bank details like idiot tourists buying imitation Rolexes in third world countries. You're nothing but a bunch of hawkers, con-men and scabs. Your marketing department is run by pimps. The whole operation appears to be based - almost completely - on deceit and subterfuge. It's as if your organisation is run by an army of street thugs, and the call-centre workers are on the front line but I'm not saying the others are any better. I don't want you to feel singled out here, Nigel, but as the CEO, I would imagine you should be held responsible for the conduct of a major corporate entity whose moral compass has apparently been hurled into a snowdrift in the Arctic Circle.
Anyway, a few more stipulations regarding the money I am invoicing you for. I would, obviously, like to be released from this 'contract' I'm allegedly bound to. Seeing as you don't appear to take the contract seriously, I don't see why I should. When you show me your policies, codes of conduct etc, (which I was told were internal documents' when I asked to see them) I might entertain the idea that this contract' is in any way legally binding. You want to hope it is, because it's sure as hell not based on good will, is it? Telcos in this country have been getting away with treating people like shit and charging them for it for years. That is not going to happen to me anymore. So, I'll take the $165.89 - every cent, thanks - and be released from the contract without severance fees or string attachments of any kind. That deal goes a damnsight further than fair, Nigel, and you know it. We're talking about real money here, not that Monopoly-fantasy-call credit horseshit you use to dupe the rubes out of their shiny pennies. And I know that $165.89 ain't much to either of us, really, but I'm asking for it because it's money you admitted you don't deserve. Billing cycle begins on the first of the month. Failure to pay within the first 12 days of the new month will result in a $25 penalty fee!. If you are indeed 'working as hard and fast as [you] can to show [the customer] the changes and improvements [Vodafone is] making,' I want to see the evidence. In the form of cash, old mate. Money talks a hell of a lot louder than second-rate apologies beefed-up with pointless technical details. I hope I'm not being presumptuous, but I'm sure you are aware of this.
Explanations don't come easy in your business, do they? It was easier to get an apology out of you than it is to contend with the unmitigated stream of bullshit that I get from both automatons and humans that man your call-centres, which I imagine resemble some kind of third world sweatshop. Believe it or not, I am a professional - a civil servant, no less - and that is how I am able to pay these inexplicably inflated bills you keep hitting me with. Unfortunately, it also means that after a day of dealing with the disabled that I do not have the patience or inclination to deal with your half-bright service reps when I get home. Not that I can call you from my home, because, as I may have mentioned earlier MY PHONE DOES NOT HAVE SUFFICIENT NETWORK COVERAGE. I hope I'm being plain enough for you to follow me here, Nigel- in fact, it's quite pleasant writing to you, because I haven't been transferred to five different trainee phone monkeys who are pretending that the manager is out to lunch. I suppose you have a harem of PAs to screen your mail, but I pray to the heathen gods one of them hates you enough to pass this letter on to you.
Yours Sincerely,
Ms (SURNAME REMOVED)
I hope you don't mind me calling you Nigel, but seeing as you addressed me by my Christian name, I thought I'd pay you the same discourtesy. I'm sure we have never met personally. But then, Vodafone has always had a somewhat cavalier attitude to customer service, and not only in my experience. The letter of apology (3/3/2011) you sent to me and thousands of other customers was a kind of hilarious insult, and I think even the type of people that subscribe to bestiality websites collectively scoffed at your vapid excuses. I'd have thought it was a risky career move to apologise to your customers in the Telco business, seeing as it's an admission of guilt, which for my money makes you liable to compensate people for legitimate grievances-but that's an unpleasant topic to bring up at this fledgling stage, so we'll come back to that, but for now, I'll say this: apologies don't put dollars back in our pockets, Nigel. If you really wanted to apologise by 'snail-mail,' (which is apparently faster than your connection to 3G) you would have to bulldoze about 500 000 hectares of Tasmanian old growth if you wanted to be comprehensive about it. You say, in the second paragraph of the introduction, that you 'aim to provide our customers with an excellent customer experience and the best possible value, but recently our network and customer service performance, particularly in December and January, fell well below the standards we set for ourselves.' Fuck me, Nigel. That statement alone starts my mind spinning like a one-armed bandit. There's so many goddamn dirty questions (or confirmations of my suspicions) that you've thrown up for all to see that I don't know where to begin. I'll get to most of them in due course though. Pour yourself a Scotch.
Firstly, if the network coverage and customer service had only fallen below par in the months you mentioned, I might not be writing this note, but the fact is the service - both network and customer - has always been an abomination in the face of value for money and basic, honest, human decency and conduct. Secondly, I was amazed to discover that you have standards that you set for yourselves. What, pray tell, might these 'standards' be? It strikes me as standard practise in the Telco industry to yank customers around by their contracts like a choke chain without ever revealing what kind of obligations the service provider has to them, the paying customers. Let me stress that: PAYING CUSTOMER. That's right, old son, you work for me, for all intents and purposes or at least, that's what you should be doing. But all you do is take my money while alleging that you are providing me with something in return. In shabby reality, you're not. I am routinely overcharged for a service that I cannot even use in my own home or suburb. And it's patchy at best throughout the region. You might think we're a bunch of parochial morons out here in the sticks, but cellular technology has been available to us for at least ten years, believe it or not. Word is we'll even be getting the internet soon. Does Vodafone offer internet connections? I'm thinking of getting 56K dial-up. I don't have a landline yet, but I'll get one, because I'll be damned if I'm going to put up with your bullshit any longer.
Yes, a landline. I guess that way if I have to call the police or any other kind of emergency service, the phone connection is less likely to DROP OUT like it does when I use my mobile phone to call them I hate to have to sue you over some grievous, long term injury that I could sustain on my property. Did I mention that I'm a young woman living alone in a relatively isolated area? Yeah, that's right, I live a whole twenty minutes north of the largest regional centre in the Illawarra, and about twenty minutes south of a phone tower at Maddens Plains. In fact, I believe there is a phone tower in Thirroul, which is five minutes away from me. It's built between an Anglican church and a primary school, though the primary school is for Catholics so, I wonder why I can't call a friend on a lonely night, let alone the police or an ambulance? To the best of my knowledge, emergency services are not equipped to receive Morse code, or read smoke signals, which is about all I have at my disposal if something terrible happened. That was the first lie one of your sales reps told me - that Vodafone has 98% network coverage in Australia. Evidently, while the girl in the shop looked me in my good eye and said that, she neglected to mention that the 2% not covered includes a good deal of the Illawarra. Seeing as this was happening at a store in Wollongong, I don't see any excuse for it whatsoever, though I understand that honesty is not the best policy when you're in the snake-oil business. This brings me to a proposition - no - directive that I have for you:
Seeing as you were foolish enough to admit what a monumental balls-up your engineer gimps and sullen service reps made of December and January, I think it's only fair to expect some kind of compensation. I wonder if you would feel the same? It strikes me that you probably didn't become a CEO by lying down like a smack-whore on the nod and getting fucked by every ruthless exploiter that stepped over your body. Well, I don't intend to let that happen to me, so if you've got a problem with this strong suggestion, try and put yourself in my shoes. I bet you can. You don't get to be the boss just because you've got a smooth complexion or do you? Anyway, how's this? You pay me back the two bills I paid during December and January. By the way, nice timing on your Egyptian-style destruction of the communications system, dude. Right smack bang on the summer holidays. So - the bills amount to $84.89 (Dec) and $81.00 (Jan). If I hadn't somehow mysteriously exceeded my cap ($79), which always seems to happen, the sum total would be $158 for the pair, but seeing as your corrupt and/or terminally stupid Nazi debt-collector types like to overcharge me, it amounts to $165.89. There was no way for me to investigate this apparent skimming, because I have a couple of things going on in my life. Like commuting, working and sleeping. Having been on the phone to Vodafone for eight hours (total) one day, I don't feel particularly inspired to deal with your maniacal rhetoric on a monthly basis over a couple of dollars. But goddamn it, you know you take your cut well as I do, and I think that's a lousy way to make money. It's for bums. You grift people who give you their bank details like idiot tourists buying imitation Rolexes in third world countries. You're nothing but a bunch of hawkers, con-men and scabs. Your marketing department is run by pimps. The whole operation appears to be based - almost completely - on deceit and subterfuge. It's as if your organisation is run by an army of street thugs, and the call-centre workers are on the front line but I'm not saying the others are any better. I don't want you to feel singled out here, Nigel, but as the CEO, I would imagine you should be held responsible for the conduct of a major corporate entity whose moral compass has apparently been hurled into a snowdrift in the Arctic Circle.
Anyway, a few more stipulations regarding the money I am invoicing you for. I would, obviously, like to be released from this 'contract' I'm allegedly bound to. Seeing as you don't appear to take the contract seriously, I don't see why I should. When you show me your policies, codes of conduct etc, (which I was told were internal documents' when I asked to see them) I might entertain the idea that this contract' is in any way legally binding. You want to hope it is, because it's sure as hell not based on good will, is it? Telcos in this country have been getting away with treating people like shit and charging them for it for years. That is not going to happen to me anymore. So, I'll take the $165.89 - every cent, thanks - and be released from the contract without severance fees or string attachments of any kind. That deal goes a damnsight further than fair, Nigel, and you know it. We're talking about real money here, not that Monopoly-fantasy-call credit horseshit you use to dupe the rubes out of their shiny pennies. And I know that $165.89 ain't much to either of us, really, but I'm asking for it because it's money you admitted you don't deserve. Billing cycle begins on the first of the month. Failure to pay within the first 12 days of the new month will result in a $25 penalty fee!. If you are indeed 'working as hard and fast as [you] can to show [the customer] the changes and improvements [Vodafone is] making,' I want to see the evidence. In the form of cash, old mate. Money talks a hell of a lot louder than second-rate apologies beefed-up with pointless technical details. I hope I'm not being presumptuous, but I'm sure you are aware of this.
Explanations don't come easy in your business, do they? It was easier to get an apology out of you than it is to contend with the unmitigated stream of bullshit that I get from both automatons and humans that man your call-centres, which I imagine resemble some kind of third world sweatshop. Believe it or not, I am a professional - a civil servant, no less - and that is how I am able to pay these inexplicably inflated bills you keep hitting me with. Unfortunately, it also means that after a day of dealing with the disabled that I do not have the patience or inclination to deal with your half-bright service reps when I get home. Not that I can call you from my home, because, as I may have mentioned earlier MY PHONE DOES NOT HAVE SUFFICIENT NETWORK COVERAGE. I hope I'm being plain enough for you to follow me here, Nigel- in fact, it's quite pleasant writing to you, because I haven't been transferred to five different trainee phone monkeys who are pretending that the manager is out to lunch. I suppose you have a harem of PAs to screen your mail, but I pray to the heathen gods one of them hates you enough to pass this letter on to you.
Yours Sincerely,
Ms (SURNAME REMOVED)
21011 Someone from NSW thinks vodafone is absolute, complete shit. at 4 Mar 2012 08:05:12 PM
Overcharged by $300 because apparently I went over my data limit, how is that possible when I ALWAYS have my Data Connection turned off? Vodafone are liars, I'd rather pay 10 times more and go with Telstra.
20376 Someone from NSW thinks vodafone is laughably BAD BAD BAd at 20 Dec 2011 01:49:08 PM
Just keep getting spam junk email ad blurb from Vodafone for my no longer used Vodafone BB dongle, so clicked on the Unsubscribe link in their email.
Guess what, the unsubscribe service is "unavailable". Typical crap ass fail from Vodafone.
I smashed my Vodafone dongle several months ago with a large hammer, sick to death of being unable to download anything from their crapola broadband "service".
Buggar off Vodafailure.
Guess what, the unsubscribe service is "unavailable". Typical crap ass fail from Vodafone.
I smashed my Vodafone dongle several months ago with a large hammer, sick to death of being unable to download anything from their crapola broadband "service".
Buggar off Vodafailure.
19457 Someone from NSW thinks vodafone is Poor visitors at 17 Sep 2011 10:55:25 AM
I really really feel sorry for the international visitors that arrive to Sydney airport. Vodafone have 2 stores adjacent to arrivals a,b,c,d and their advertising on every trolley so the poor innocent people that want a local sim card think voda is strong here.
They had a few people signing up this morning.
Imagine that, your a backpacker in a foreign country, you depend on your phone for security reasons and friends / family connection 24/7 etc. Your in ANY location in Australia trying to make a call, and the phone wont work.
Imagine the feeling you would get!!
Plus westfields Miranda, on level 2 voda has literally 3 or 4 stores there all within a few minutes walk from one another.
I think voda should get the hint, excessive shops means no customers. Shut down and leave Australian shores!!
Plus, i dont think they have noticed asyet, vodaPHone!!! not vodaFone, i think the dodgy spelling should be self evident of the dodgy service.
They had a few people signing up this morning.
Imagine that, your a backpacker in a foreign country, you depend on your phone for security reasons and friends / family connection 24/7 etc. Your in ANY location in Australia trying to make a call, and the phone wont work.
Imagine the feeling you would get!!
Plus westfields Miranda, on level 2 voda has literally 3 or 4 stores there all within a few minutes walk from one another.
I think voda should get the hint, excessive shops means no customers. Shut down and leave Australian shores!!
Plus, i dont think they have noticed asyet, vodaPHone!!! not vodaFone, i think the dodgy spelling should be self evident of the dodgy service.
16893 Someone from NSW thinks vodafone is Extreme at 21 Apr 2011 09:38:36 PM
How to break your contract:
I found that sending WRITTEN CORRESPONDENCE was best, as their charter states that they have to reply in writing and that way you are not there all day talking to some wombat overseas with the risk of the call dropping out half way. At least with a letter you know how long it will take to get done.
Write to them at
Vodafone Customer Complaints
The Correspondence Team
PO Box 2580
Kingston DC, TAS 7050
and tell them what you would like - most likely, you want out of your contract because the poor service is unbearable. Tell them that you don't have all day to be on the phone to their technical staff and that the onus is not on you to prove that the service is poor - and in any case they are free to come around outside your residence and do some signal testing if they really want to be proactive.
Be clear and concise and outline what you feel to be appropriate resolution.
They will most likely provide a poor response, demonstrating that they haven't even read your letter properly. At this stage you elevate it to the TIO, having done your bit to resolve the problem.
If they suspend your service due to non-payment of your bill (like they did to me) you can remind them that the amount is in dispute and that they can't legally apply credit management action, but they probably still will.
Slowly but surely the TIO will contact you and ask if it's been resolved. You will probably hear from someone in the resolutions team who is actually competent and skilled in customer service, trying to help (remember that the TIO is like a gun to the head for them). In my case, they offered to cut my bill in half for the next two months, and if the service didn't improve I was free to walk - sounded reasonable. After finding the service worse than ever in the following week, I decided to call him back and advise that I wanted out now. He agreed - just asked me to return the handset.
In short, it's not hard to break your contract (from my experience) provided that you have a genuine problem, have tried to resolve it with them, are reasonably patient and methodical and involve the TIO at the right time.
Good luck
ps. rate highly if you think it's valuable - I want as many as people as possible to know how to get out of what is a very stressful time with this bogus provider!!
I found that sending WRITTEN CORRESPONDENCE was best, as their charter states that they have to reply in writing and that way you are not there all day talking to some wombat overseas with the risk of the call dropping out half way. At least with a letter you know how long it will take to get done.
Write to them at
Vodafone Customer Complaints
The Correspondence Team
PO Box 2580
Kingston DC, TAS 7050
and tell them what you would like - most likely, you want out of your contract because the poor service is unbearable. Tell them that you don't have all day to be on the phone to their technical staff and that the onus is not on you to prove that the service is poor - and in any case they are free to come around outside your residence and do some signal testing if they really want to be proactive.
Be clear and concise and outline what you feel to be appropriate resolution.
They will most likely provide a poor response, demonstrating that they haven't even read your letter properly. At this stage you elevate it to the TIO, having done your bit to resolve the problem.
If they suspend your service due to non-payment of your bill (like they did to me) you can remind them that the amount is in dispute and that they can't legally apply credit management action, but they probably still will.
Slowly but surely the TIO will contact you and ask if it's been resolved. You will probably hear from someone in the resolutions team who is actually competent and skilled in customer service, trying to help (remember that the TIO is like a gun to the head for them). In my case, they offered to cut my bill in half for the next two months, and if the service didn't improve I was free to walk - sounded reasonable. After finding the service worse than ever in the following week, I decided to call him back and advise that I wanted out now. He agreed - just asked me to return the handset.
In short, it's not hard to break your contract (from my experience) provided that you have a genuine problem, have tried to resolve it with them, are reasonably patient and methodical and involve the TIO at the right time.
Good luck
ps. rate highly if you think it's valuable - I want as many as people as possible to know how to get out of what is a very stressful time with this bogus provider!!
14 Jan 2012 05:08:36 PM: why set out with the intention of breaking contract. Contracts are legal documents and you are bound to abide by them.
12380 Someone from NSW thinks vodafone is Actvate New SIM at 12 Jan 2011 09:04:44 PM
There has been a communication problem and your request has not been processed. Please try again in 10 minutes. (Error identification SAM-{0}). Click here for more detail.
18485 Someone from NSW thinks vodafone is has upset 16859 people! at 21 Jun 2011 05:21:20 PM
Dear Vodafone, you lost your credibility when you decided to hire an indian call centre to deal with angry customers. If you have angry customers before they dial 1555, why on earth would you try piss them off even more by having untrained employees who speak english but don't understand it, do your dirty work...
After waiting two weeks to receive my Broadband modem that took several endless phone calls, that resulted in having to pick up my own parcel, I had to call yet again (there's a shocker!) I was charged during the whole two weeks of NOT having my modem let alone using it. I also asked for 6GB not 500MB (is that even a valid plan?) Have some commonsense what on earth will I do with half a GB, 'receive 2 emails' and I'm over my cap?!!! Let's not even mention my internet would not work until 10 minutes ago, and that's no thanks to Vodafone!
Lara: 'HI. I'm Lara, if you would like to talk to me using your keyboard please press #1, if you would like to talk to me like normal using a few words press #2'
Me: Fuck no! #1 it is...
(Please be patient while they transfer me to 5 different departments...)
Real name unknown: 'Hi, I'm Daniel...'
(Yea alright, that's just the name you've been given to disguise your indian name)
Real name unknown: 'Can you please read out your phone number and confirm your name and birthdate?'
(WTF for? I already typed it on my keyboard while getting through to you, and you have it on your screen in front of your face!)
...After delayed responses and asking me 'how my day is' not that I have time to respond, but still I'm polite and respond.
Me: '...I purchased a mobile broadband dongle over the phone from a Vodafone representative, I didn't get it until yesterday. It has informed me I only have 500MB of Data.. Why? I'm on a 6GB plan'
Name unknown: 'hmm, okay hold on I will check for you...'
(On hold for 5 minutes I kid you not.)
Name unknown: 'Your on the infinite plan, the $99 you only receive 3GB of data'
(Are you fucking shitting me right now?...)
Me: 'No, no, MOBILE BROADBAND not my phone plan a separate transaction under the same name!. I want to know why I only have 500MB of data and I should have 6GB, which would be around 6000MB not half a GB!!!'
Name unknown: 'One moment I will check that for you...'
(Ten minutes later...no joke, I'm willing to show my call history)
Name unknown: 'Yes 500MB is half a GB, and 6000MB is 6GB, that is correct anything else I can help you with?'
(WHAT A JOKE! I did not wait 20 minutes for some clown to confirm the difference between GB and MB, Google could have answered that within a second...)
***BEEP BEEP BEEP***
Have an amazing life 'Daniel', I hope the $3.20 per hour you receive will keep you intelligent.
Vodafone, enjoy your early retirement/grave, I hate Telstra for the same customer service reason, but god do they look like a diamond standing next to you.
After waiting two weeks to receive my Broadband modem that took several endless phone calls, that resulted in having to pick up my own parcel, I had to call yet again (there's a shocker!) I was charged during the whole two weeks of NOT having my modem let alone using it. I also asked for 6GB not 500MB (is that even a valid plan?) Have some commonsense what on earth will I do with half a GB, 'receive 2 emails' and I'm over my cap?!!! Let's not even mention my internet would not work until 10 minutes ago, and that's no thanks to Vodafone!
Lara: 'HI. I'm Lara, if you would like to talk to me using your keyboard please press #1, if you would like to talk to me like normal using a few words press #2'
Me: Fuck no! #1 it is...
(Please be patient while they transfer me to 5 different departments...)
Real name unknown: 'Hi, I'm Daniel...'
(Yea alright, that's just the name you've been given to disguise your indian name)
Real name unknown: 'Can you please read out your phone number and confirm your name and birthdate?'
(WTF for? I already typed it on my keyboard while getting through to you, and you have it on your screen in front of your face!)
...After delayed responses and asking me 'how my day is' not that I have time to respond, but still I'm polite and respond.
Me: '...I purchased a mobile broadband dongle over the phone from a Vodafone representative, I didn't get it until yesterday. It has informed me I only have 500MB of Data.. Why? I'm on a 6GB plan'
Name unknown: 'hmm, okay hold on I will check for you...'
(On hold for 5 minutes I kid you not.)
Name unknown: 'Your on the infinite plan, the $99 you only receive 3GB of data'
(Are you fucking shitting me right now?...)
Me: 'No, no, MOBILE BROADBAND not my phone plan a separate transaction under the same name!. I want to know why I only have 500MB of data and I should have 6GB, which would be around 6000MB not half a GB!!!'
Name unknown: 'One moment I will check that for you...'
(Ten minutes later...no joke, I'm willing to show my call history)
Name unknown: 'Yes 500MB is half a GB, and 6000MB is 6GB, that is correct anything else I can help you with?'
(WHAT A JOKE! I did not wait 20 minutes for some clown to confirm the difference between GB and MB, Google could have answered that within a second...)
***BEEP BEEP BEEP***
Have an amazing life 'Daniel', I hope the $3.20 per hour you receive will keep you intelligent.
Vodafone, enjoy your early retirement/grave, I hate Telstra for the same customer service reason, but god do they look like a diamond standing next to you.
21 Jul 2011 09:57:49 AM: You are a racist idiot!
27 Jul 2011 10:12:18 PM: Racist Idiot - bit harsh. I am sick too of having to repeat myself or asking them to repeat things several times because I can't understand what is being said. I have hearing difficulties and accents make it more diff. for me to understand. It would be the same if it were a strong American or whatever accent. I have seen the studies that say that telemarketers (etc) from other countries use western names to make u feel more comfortable (ha!) Now isn't that a bit racist thinking that we would be more comfortable if we didn't think he was a 'Sanjeev' or whatever. Today I got transferred from Vodafone to 3 and back. Everyone I talked to was Indian. I don't have a problem with the heritage - I want jobs for Australians. Of course I COULD have been talking to three Australians who migrated from India but I think that unlikely.
6 Aug 2011 09:22:22 PM: No, thats not racist at all. It's not unreasonable to ask for a good service for what your paying. So what, bringing up the word "indian" makes you racist? Your an idiot
10 Aug 2011 05:20:23 PM: I'm Indian, but I don't "sound" Indian, but I can tell you that sometimes the accent can really grate on my nerves...but I agree, it wouldn't make any difference what accent it was. The lines/connections to customer service are always crap, compound that with the fact that you are on hold and/or transfered numerous times only to repeat your story like an LP...it's generally not a happy place that you're at in the first place so it is easy to get frustrated with a rep of Vodaphone. And that's what they are - a representative. It is the upper eschalons of companies like Vodaphone that make the decision to have call centres out of Australia. I can't see the current situation changing from outsourcing call centres overseas back to Australia happening soon, and therefore these jobs will remain overseas. In the meantime can I suggest an alternative - go into a Vodaphone shop - they should be able to I went into one to change my plan just so that I didn't have to be on hold, transfered around etc.
My only issues with your post is the second last line of your post...."Have an amazing life 'Daniel', I hope the $3.20 per hour you receive will keep you intelligent." This just makes you sound like an ass and unintelligent. I know you've been frustrated beyond belief, but there's no need to be ugly about 'Daniel' and his life, hourly rate and intelligence. And by the way - my name is Charmaine...rather western don't you think....my last name's rather western too. I was born with that name....and 'Daniel' could have been born with that name as well. There are LOTS of Indians with 'western'...or more correctly biblical names. Yes, there are some studies about telemarketing/call center tactics, but this strategy of changing names is not news.
If you can say that Telstra looks like a diamond next to Vodaphone, then you have yet to experience the bullshit I've had to deal with - and you should see the collective times of my call histories with them...err total all up to resolve 1 problem was 6+ hours!! All these companies the same Telstra, Optus, AAPT, Primus...and by the way, there WORST experiences I've had to date has been with Foxtel - yes I know it's not in the telco mobile content that's being discussed, but my point is about their customer care which is in Australia where you get to speak to a good olde Aussies who holds a call center job in OZs is absolutely SHIT. Go into a Vodaphone shop.
My only issues with your post is the second last line of your post...."Have an amazing life 'Daniel', I hope the $3.20 per hour you receive will keep you intelligent." This just makes you sound like an ass and unintelligent. I know you've been frustrated beyond belief, but there's no need to be ugly about 'Daniel' and his life, hourly rate and intelligence. And by the way - my name is Charmaine...rather western don't you think....my last name's rather western too. I was born with that name....and 'Daniel' could have been born with that name as well. There are LOTS of Indians with 'western'...or more correctly biblical names. Yes, there are some studies about telemarketing/call center tactics, but this strategy of changing names is not news.
If you can say that Telstra looks like a diamond next to Vodaphone, then you have yet to experience the bullshit I've had to deal with - and you should see the collective times of my call histories with them...err total all up to resolve 1 problem was 6+ hours!! All these companies the same Telstra, Optus, AAPT, Primus...and by the way, there WORST experiences I've had to date has been with Foxtel - yes I know it's not in the telco mobile content that's being discussed, but my point is about their customer care which is in Australia where you get to speak to a good olde Aussies who holds a call center job in OZs is absolutely SHIT. Go into a Vodaphone shop.
16852 Someone from NSW thinks vodafone is Extreme at 19 Apr 2011 06:33:22 PM
I just got in-principle agreement to be released from my contracts with Vodafone and feel so relieved that I don't have to put up with the poor products and service for any longer...yet still frustrated as hell that I am paying for a product which simply doesn't work and has caused me soooo much inconvenience and grey hairs.
While this site is great, I would like to do more to stop others getting caught in the Vodafone net. We need something more tangible....a nationwide-sticker campaign...advertisements in newspapers, social media, viral videos...maybe all of the above. There is so much anger out there and if we can harness it then we have awesome power. I myself would happily put up a couple of hundred dollars of my own money just to know that I had stopped half a dozen other customers being sucked into this whole sham company.
Email me if you have ideas on how we could do this, or want to help such a campaign.
(Contact Details Removed as per posting instructions)
Rate this post highly if you agree with the idea, so that it will have greater exposure.
While this site is great, I would like to do more to stop others getting caught in the Vodafone net. We need something more tangible....a nationwide-sticker campaign...advertisements in newspapers, social media, viral videos...maybe all of the above. There is so much anger out there and if we can harness it then we have awesome power. I myself would happily put up a couple of hundred dollars of my own money just to know that I had stopped half a dozen other customers being sucked into this whole sham company.
Email me if you have ideas on how we could do this, or want to help such a campaign.
(Contact Details Removed as per posting instructions)
Rate this post highly if you agree with the idea, so that it will have greater exposure.
7 May 2011 08:47:32 PM: I emailed you haven't heard a thing. Let's do this!
15447 Someone from NSW thinks vodafone is at 10 Feb 2011 10:25:13 AM
Wot the hell.. phone cant make calls! cant have a converstaion with out it droping out! cant facebook at all!!.. I called LARA & spent 45mins on hold...
See ya later Vodafail!!!! oh & by the way phones says every 5 mintues network lost..
See ya later Vodafail!!!! oh & by the way phones says every 5 mintues network lost..
11514 Someone from NSW thinks vodafone is How fail are customers. at 9 Jan 2011 07:15:33 PM
The mess that I am in is how disgusting customers are to us when majority of the employees that work for VHA truly have the best interests of the customer at heart. I don't understand why people think that we live to make our own lives harder by purposely trying to sabotage a customer's experience, when 9 times out of 10, we'd rather not see you again - this demonstrates great customer service, we served all your needs at the initial point of sale.
Yesterday I had a frightening confrontation with a customer that refused to follow company policy with a pre-paid mobile. Instead of complying with company rules, he continued to argue with me and wanted me to prove the policy of which states that I was right in saying that I had to sell him a pre-paid sim with a pre-paid phone REGARDLESS if he was already a Vodafone user. The reason why we do this is so an account is created for the phone in which covers warranty for two years for the handset and when the account is created, it generates an Australian Gov't form in which states that the ID you have given us is correct and current, and to make sure criminal activity with the use of pre-paid sim cards is controlled as much as possible. I had the customer's best interests at heart, yet the customer thought he was right.
He continued to swear at me, raise his fists and threaten me personally all because I wanted to secure an account for the phone incase it was faulty - it was a Nokia after all. He persisted to yell and started to come around the counter to scare me into complying to what he wished. I made the customer by the sim card anyway and strongly advised him to come back into the store when he had calmed down to set up the account or to call pre-paid care. He continued to yell at me and call me offensive names so I left it up to him. I was shaking at that stage because his wife then proceeded to come around the counter also.
If you refuse to read the disclaimer or refuse us the patience for us to explain the disclaimer and you sign it anyway- that's your fault. If you chose to refuse such service which I offered this customer and you lose your receipt - don't come ranting and raving about how you weren't able to gain a proof of purchase of our database because you didn't want to comply. If you still chose to go with a handset even though I have explained its faults that are world known - go right ahead. I am so tired of customers thinking that they know better us when they don't even give the time to consider what they're getting themselves into half the time.
When there is a piece on Vodafone headlining the news reports, the next day is just hell. I'm really getting tired of customers who are trying to use the network problems as a way of getting out of their contracts with a full waiver. Please leave customer care to deal with the customers that have REAL and unfortunate network problems. I'm tired of morons wasting our time and just jumping on the band wagon where there are certain postcodes that are dealing with no network - not just one or two calls that disconnect every few days. No wonder these customers with horrible service can't get through to customer care - some people are just trying to get compensation with no particular newtwork problem.
Sim cards become faulty and corrupt, phones become faulty or are faulty at point of sale without our knowledge and sometimes the traffic is too high to have full signal or recommended speeds. These are out of Vodafone's 'control' and most certainly retail staff.
Honestly, customers have to start taking responsibility for their actions and show a bit more compassion to retail staff. Don't take us saying "I'm sorry but you'll have to call customer care to resolve this issue" as us not caring - this is what we've been told to do. Also, if we tell you that our database is down - it's down okay! It's not that we can't be bothered, it's because we actually can't login to our systems which is just as frustrating for us because we're bored out of our minds. Two weeks ago our database was on fallback for 24 hours and a customer came in that needed a sim swap for a lost sim card. I began to apologise for our database being down and he told me to f off and that I was hopeless before I had time to finish my sentence. I was going to give him a sim card, take his details and perform the sim swap for him when the database was up and running the next morning. Customers don't even give us a chance anymore which is really upsetting.
I have ordered that many customers to leave our stores because of the aggression and disgusting manner in which customers are treating retail staff. Honestly, don't bother telling us at the end of a long rant that it's not "our fault" when you point in our faces and call us hopeless. Remember that we all have phones too and that we're contacted to all different telcos in which we have received poor customer service as well.
This is just as shattering to us as it is to you. I adore working for this company and it's such a shame that this has happened. We don't want customers to be unsatisfied because we're the ones that have to deal with the repercussions. I hope this goes away sooner than later so I can enjoy my job again and give customers great customer service. The same day I was threatened by a customer, I was told by five other customers that they've never received customer service like I gave them. We're not all bad you know. Please remember the more respectful you are to staff, the greater lengths we will go to resolve your issues the best we can.
Also, customers need to realise that 3 and Telstra share networks, as well as Vodafone and Optus share networks. At one point or another, I am certain that you will have poor service at one point or another regardless of what telco you go with.
Yesterday I had a frightening confrontation with a customer that refused to follow company policy with a pre-paid mobile. Instead of complying with company rules, he continued to argue with me and wanted me to prove the policy of which states that I was right in saying that I had to sell him a pre-paid sim with a pre-paid phone REGARDLESS if he was already a Vodafone user. The reason why we do this is so an account is created for the phone in which covers warranty for two years for the handset and when the account is created, it generates an Australian Gov't form in which states that the ID you have given us is correct and current, and to make sure criminal activity with the use of pre-paid sim cards is controlled as much as possible. I had the customer's best interests at heart, yet the customer thought he was right.
He continued to swear at me, raise his fists and threaten me personally all because I wanted to secure an account for the phone incase it was faulty - it was a Nokia after all. He persisted to yell and started to come around the counter to scare me into complying to what he wished. I made the customer by the sim card anyway and strongly advised him to come back into the store when he had calmed down to set up the account or to call pre-paid care. He continued to yell at me and call me offensive names so I left it up to him. I was shaking at that stage because his wife then proceeded to come around the counter also.
If you refuse to read the disclaimer or refuse us the patience for us to explain the disclaimer and you sign it anyway- that's your fault. If you chose to refuse such service which I offered this customer and you lose your receipt - don't come ranting and raving about how you weren't able to gain a proof of purchase of our database because you didn't want to comply. If you still chose to go with a handset even though I have explained its faults that are world known - go right ahead. I am so tired of customers thinking that they know better us when they don't even give the time to consider what they're getting themselves into half the time.
When there is a piece on Vodafone headlining the news reports, the next day is just hell. I'm really getting tired of customers who are trying to use the network problems as a way of getting out of their contracts with a full waiver. Please leave customer care to deal with the customers that have REAL and unfortunate network problems. I'm tired of morons wasting our time and just jumping on the band wagon where there are certain postcodes that are dealing with no network - not just one or two calls that disconnect every few days. No wonder these customers with horrible service can't get through to customer care - some people are just trying to get compensation with no particular newtwork problem.
Sim cards become faulty and corrupt, phones become faulty or are faulty at point of sale without our knowledge and sometimes the traffic is too high to have full signal or recommended speeds. These are out of Vodafone's 'control' and most certainly retail staff.
Honestly, customers have to start taking responsibility for their actions and show a bit more compassion to retail staff. Don't take us saying "I'm sorry but you'll have to call customer care to resolve this issue" as us not caring - this is what we've been told to do. Also, if we tell you that our database is down - it's down okay! It's not that we can't be bothered, it's because we actually can't login to our systems which is just as frustrating for us because we're bored out of our minds. Two weeks ago our database was on fallback for 24 hours and a customer came in that needed a sim swap for a lost sim card. I began to apologise for our database being down and he told me to f off and that I was hopeless before I had time to finish my sentence. I was going to give him a sim card, take his details and perform the sim swap for him when the database was up and running the next morning. Customers don't even give us a chance anymore which is really upsetting.
I have ordered that many customers to leave our stores because of the aggression and disgusting manner in which customers are treating retail staff. Honestly, don't bother telling us at the end of a long rant that it's not "our fault" when you point in our faces and call us hopeless. Remember that we all have phones too and that we're contacted to all different telcos in which we have received poor customer service as well.
This is just as shattering to us as it is to you. I adore working for this company and it's such a shame that this has happened. We don't want customers to be unsatisfied because we're the ones that have to deal with the repercussions. I hope this goes away sooner than later so I can enjoy my job again and give customers great customer service. The same day I was threatened by a customer, I was told by five other customers that they've never received customer service like I gave them. We're not all bad you know. Please remember the more respectful you are to staff, the greater lengths we will go to resolve your issues the best we can.
Also, customers need to realise that 3 and Telstra share networks, as well as Vodafone and Optus share networks. At one point or another, I am certain that you will have poor service at one point or another regardless of what telco you go with.
9 Jan 2011 07:18:55 PM: Havnt you heard? the customer is always right?
9 Jan 2011 07:26:32 PM: The VHA staff member that posted this is a complete idiot. Your company has the WORST customer support line EVER! If VHA wants to offer real support, how about allowing us (your "customers") to be able to solve issues in store, rather then saying "you have to contact customer support" and wait 2 hours on the phone. I pay $80 per month to Vodafone and it is by far the WORST Telco I have ever dealt with. And no the sales people in the store are not sorry, if you were, you would stop signing people up with disclosing your network is having issues, exactly what happened to me.
I joined up 2 weeks before Christmas.
VHA continues to sell these unlimited plans and jam more people on their already broken mobile network. Non-disclosure and misrepresentation is what Vodafone should be sued for. I have joined the class action and will be doing everything in my power to get out of my contract and ensure Vodafone Australia are held accountable.
I joined up 2 weeks before Christmas.
VHA continues to sell these unlimited plans and jam more people on their already broken mobile network. Non-disclosure and misrepresentation is what Vodafone should be sued for. I have joined the class action and will be doing everything in my power to get out of my contract and ensure Vodafone Australia are held accountable.
9 Jan 2011 07:29:06 PM: Lets hope the 12,000 Vodafone customers that are complaining aren't all just wasting hours on the phone to Vodafone's woeful customer support, as in store staff cannot do anything! I urge the entire Australian population who is on Vodafone join the class action law suit!
9 Jan 2011 07:34:34 PM: I am the person that posted the 2nd post, and oh by the way I went in to Brisbane Queen st mall store, spoke to the same customer service representative that signed me up, and I asked what was going on with Vodafone's useless network and he said, and I quote " I know its really shit at the moment, the only thing you can do is contact Customer support via phone, they will tell you to try some tests that obviously won't work, you can then open a case with the TIO, hand your phone and sim back and get out of your contract that way" HAHA FAIL!
9 Jan 2011 07:38:46 PM: Regardless of how angry a customer is, they have no right to threaten physical violence or personally attack a sales associate.
9 Jan 2011 07:39:05 PM: You people that have replied to this poster absolutely disgust me......
I cannot believe how rude and disrespectful the people in this country are getting.
I cannot believe how rude and disrespectful the people in this country are getting.
9 Jan 2011 07:39:47 PM: Hi Staff Member,
It's unfortunate that you have to deal with angry and upset customers on a daily basis. As someone who has previously worked in retail and support I can understand just how scary it can be sometimes. However I think your anger should be directed at Vodafone for creating a situation where customers are that angry and support is that hard to come by that they resort to anger out of frustration.
Customers are having network or billing problems and try to contact 1555 repeatedly. They wait on hold for hours, are transfered to different departments and receive little help they have no choice but to go to the only place where they can talk to vodafone staff. Your job might be to sell phones but to the public you are Vodafone. The store says you're Vodafone, the uniform says you are Vodafone and at the moment you are the only person from Vodafone that customers can reach.
Some people are unreasonable and angry but nobody enjoys being that way. I'm sure all customers would rather be happy with their service and thank you for your help. Sadly many people are not and that is a reflection of what Vodafone has done the past few months, the way they have handled their litany of problems and the contempt with which they've treated their customers. Maybe it's time to think about what you actually adore in Vodafone.
We at Vodafail do not condone any violence against Vodafone staff and we have repeatedly reminded people to be respectful in all situations.
Thanks
Adam
It's unfortunate that you have to deal with angry and upset customers on a daily basis. As someone who has previously worked in retail and support I can understand just how scary it can be sometimes. However I think your anger should be directed at Vodafone for creating a situation where customers are that angry and support is that hard to come by that they resort to anger out of frustration.
Customers are having network or billing problems and try to contact 1555 repeatedly. They wait on hold for hours, are transfered to different departments and receive little help they have no choice but to go to the only place where they can talk to vodafone staff. Your job might be to sell phones but to the public you are Vodafone. The store says you're Vodafone, the uniform says you are Vodafone and at the moment you are the only person from Vodafone that customers can reach.
Some people are unreasonable and angry but nobody enjoys being that way. I'm sure all customers would rather be happy with their service and thank you for your help. Sadly many people are not and that is a reflection of what Vodafone has done the past few months, the way they have handled their litany of problems and the contempt with which they've treated their customers. Maybe it's time to think about what you actually adore in Vodafone.
We at Vodafail do not condone any violence against Vodafone staff and we have repeatedly reminded people to be respectful in all situations.
Thanks
Adam
9 Jan 2011 07:43:28 PM: Clearly not everything can be solved in store. I applaud the staff member who wrote this! What store are you from, I would love to be served by you!!
Think about this, retail staff are not technicians and cannot fix your network. So clearly there are things you must call customer care for. I also agree with people just wanting to complain and get out of paying money. You are holding up the phone line for a legitimate customer concern, I have no reception at all on my business phone and I HAVE TO WAIT 3 hours on the phone because of you stupid people!!
Think about this, retail staff are not technicians and cannot fix your network. So clearly there are things you must call customer care for. I also agree with people just wanting to complain and get out of paying money. You are holding up the phone line for a legitimate customer concern, I have no reception at all on my business phone and I HAVE TO WAIT 3 hours on the phone because of you stupid people!!
9 Jan 2011 07:47:29 PM: I too work for VHA, i am agreeing with some things you say - customers do have to remember that we are people too - we may wear a red and white shirt each day, but we know EVERYTHING that is going on too, these problems wont be fixed over night, its a shame there are some slack as all hell staff working with us, but please give some of us the time of day. Also with the whole Vodafone's security breach - funny how they forgot to mention telstra also use the exact same system as us.
Anyone notice alot of this has started from when Vodafone released our $45 cap, Optus immediately took vodafone to court so we couldn't sell them because the offer would destroy them.
I will agree - network isn't great but it wont be fixed over night, we are after all merging an entire network onto another network - and with 11,000 people calling to disconnect you cant expect to get through straight away. The guys in Mumbai are working 6 day rosters at the moment.
We know the problems, and us guys in retail are trying to help, it doesn't help when we get over 100 customers coming in a day immediately saying " im about to join the class action law suit against vodafone if you dont fix my problem" 9 times out of 10 we do.
Come see us in store, we will go to the upmost lengths to help you, just be civil.
Anyone notice alot of this has started from when Vodafone released our $45 cap, Optus immediately took vodafone to court so we couldn't sell them because the offer would destroy them.
I will agree - network isn't great but it wont be fixed over night, we are after all merging an entire network onto another network - and with 11,000 people calling to disconnect you cant expect to get through straight away. The guys in Mumbai are working 6 day rosters at the moment.
We know the problems, and us guys in retail are trying to help, it doesn't help when we get over 100 customers coming in a day immediately saying " im about to join the class action law suit against vodafone if you dont fix my problem" 9 times out of 10 we do.
Come see us in store, we will go to the upmost lengths to help you, just be civil.
9 Jan 2011 07:49:40 PM: Well said Adam!
I do feel for the Staff Member that made the original post, but as a customer facing staff member representing Vodafone, you have to expect customers will take out their frustrations on you when they can't get through to the main people responsible for this whole mess. I do not and will not condone customers getting angry at any forward facing staff member, but unfortunately as Adam pointed out above, you are Vodafone to that customer and everything Vodafone seem to be doing at the moment doesn't seem to be resolving these problems in the short term. So customers are getting angry and the unfortunate bi-product of that is they are taking it out on you.
I hope things do get better for you, and Thanks for dropping by to make your post. I do feel for what you must be going through, but again I think Adam makes a great point that you need to direct your Anger towards Vodafone (ie the people responsible for this mess), and try to maybe sympathise with your customers a little more.
Best of luck.
I do feel for the Staff Member that made the original post, but as a customer facing staff member representing Vodafone, you have to expect customers will take out their frustrations on you when they can't get through to the main people responsible for this whole mess. I do not and will not condone customers getting angry at any forward facing staff member, but unfortunately as Adam pointed out above, you are Vodafone to that customer and everything Vodafone seem to be doing at the moment doesn't seem to be resolving these problems in the short term. So customers are getting angry and the unfortunate bi-product of that is they are taking it out on you.
I hope things do get better for you, and Thanks for dropping by to make your post. I do feel for what you must be going through, but again I think Adam makes a great point that you need to direct your Anger towards Vodafone (ie the people responsible for this mess), and try to maybe sympathise with your customers a little more.
Best of luck.
9 Jan 2011 07:51:57 PM: I'm sorry but maybe if your company actually lived up to the customers expectations and provided the services we pay for people wouldn't benso agitated. I understand it isn't your fault directly but if you're sick of copping abuse why don't you all complain to your employer and maybe they'll get their arse into gear and do something.
Maybe you can also tell your CEO also to take the customer care centre out of India so we can actually speak to someone who we can understand and can understand us.
You also say people are just jumping on the bandwagon to get out of their contracts free of charge and don't really have any real problems like some other customers. It doesn't matter how many times a customers calls drop out per day or week all that matter is that the calls are in fact dropping out and your company cannot support the customers and are in breach of every part of their contracts. We pay for a service which your company does not provide!!!
Maybe you can also tell your CEO also to take the customer care centre out of India so we can actually speak to someone who we can understand and can understand us.
You also say people are just jumping on the bandwagon to get out of their contracts free of charge and don't really have any real problems like some other customers. It doesn't matter how many times a customers calls drop out per day or week all that matter is that the calls are in fact dropping out and your company cannot support the customers and are in breach of every part of their contracts. We pay for a service which your company does not provide!!!
9 Jan 2011 07:52:02 PM: And Adam, i ask you a question
If you have worked in retail
Then i would love for you too work through this - because of your website i have team members not coming to work because they get threatened by customers, work morale is at an all time low. And people are quiting left right and center.
I wish you had never made this website, you have made me hate my job.
Vodafone was an amazing company too work for, now we get abused, yelled at, every day.
I had a customer THROW his phone at me the other day.
I hope you got what you wanted.
If you have worked in retail
Then i would love for you too work through this - because of your website i have team members not coming to work because they get threatened by customers, work morale is at an all time low. And people are quiting left right and center.
I wish you had never made this website, you have made me hate my job.
Vodafone was an amazing company too work for, now we get abused, yelled at, every day.
I had a customer THROW his phone at me the other day.
I hope you got what you wanted.
9 Jan 2011 07:53:05 PM: To the above poster, maybe there are SOME (I think small number) of people taking advantage of the situation, but logically, wouldn't you say most people complaining WOULD have legitimate concerns, just like yourself? If people are happy, why would they spent all that time trying to get out of their contract - they would only end up with no contract and have to go with another provider who is likely more expensive than Vodafone. Isn't it more likely that there are just so many people with legitimate concerns that Vodafone's telephone services cannot keep up?
I also do feel sorry for Vodafone staff and some people with violent tendencies are a real disgrace. I hope you stay strong and safe through this, but I agree with Adam in that your company has not supported you properly. I hope it changes, but calling customers 'fail' doesn't help the situation much either.
I also do feel sorry for Vodafone staff and some people with violent tendencies are a real disgrace. I hope you stay strong and safe through this, but I agree with Adam in that your company has not supported you properly. I hope it changes, but calling customers 'fail' doesn't help the situation much either.
9 Jan 2011 07:56:50 PM: I dont agree with saying out customers are fail in the slightest. Its just such a shame, us the staff are the face of vodafone and majority of us arent bad people, it really is a huge drainer going into work every day though, we know what to expect but for the first time today i had a customer say he felt sorry for us. I know i personally try to go to the absolute end to help every customer i can, it really is just a shame this has all happened.
9 Jan 2011 07:57:11 PM: What a whining little sook you are (the original poster of this message). You're just a stupid little pawn in this incompetent company who says they love vodafone so much because you want everybody to come in and sign up for your ridiculous plans that aren't even worth half of what they claim. You are dirty on the masses of people who are trying to leave in droves because for every customer you sign up onto a contract that leaves the network....you lose your money from Vodafone. I hope your business goes bankrupt as well as all of Vodafone. For screwing people around you deserve nothing less. Oh and for the record, I have a Telstra mobile for work and I can honestly say I have NEVER seen it drop not even ONE BAR of reception in nearly 18 months of using it. With Vodafone....while I don't need to say anymore.
9 Jan 2011 07:57:25 PM: To the person that posted "because of your website i have team members not coming to work because they get threatened by customers, work morale is at an all time low. And people are quiting left right and center"
Have you ever thought that it may actually be the company that you worked for that has caused this problem? All Adam did in my opinion is show your customers they are not alone. He should be applauded for what he has done, not shot down by some misguided blame game.
My two cents worth.
Have you ever thought that it may actually be the company that you worked for that has caused this problem? All Adam did in my opinion is show your customers they are not alone. He should be applauded for what he has done, not shot down by some misguided blame game.
My two cents worth.
9 Jan 2011 08:00:54 PM: I feel so sorry for this staff member! People are really rude these days and wont take no for an answer. People think that they are always right and demand whatever they want. All companies have procedures, if this was optus or telstra, the same would happen.
NEWS FLAAAAAAAAAAASH!! ALL TELCO CALL CENTRES ARE OVERSEAS AND VODAFONE ACTUALLY DO HAVE A CALL CENTRE IN AUSTRALIA TOO!!
NEWS FLAAAAAAAAAAASH!! ALL TELCO CALL CENTRES ARE OVERSEAS AND VODAFONE ACTUALLY DO HAVE A CALL CENTRE IN AUSTRALIA TOO!!
9 Jan 2011 08:03:10 PM: to "9 Jan 2011 09:57:11 PM". You are the people the original poster is clearly referring to!
9 Jan 2011 08:03:56 PM: How about Vodafone communicates professionally to their customers, instead of waiting for some frustrated person such as Adam create a website to get some recognition from Vodafone that they do actually have MASSIVE problems in both network and customer (phone) service.
I will never threaten a VHA staff member, I realise it is not your fault, it is the directors, project managers, capacity planners that are at fault here.
Also VHA for continuing to sign people up with non-disclosure and misrepresentation that the service Vodafone is "selling" to the customer is not fit for purpose and does not perform to the standard that is stated via Vodafone.
If Vodafone said, we have network issues, our customer phone support is second rate, but we do have cheap plans then I would understand. You provide an excellent product, alongside with excellent customer service and support and yep all for paying $80 each month.
Sell a customer a product or service that doesn't work or continually has issues, ask them to call the customer support line, (not informing them of the wait times and poor phone support) and you will get very angry and frustrated customers, no it may not be an individual staff members fault, but you represent a company that in my eyes should be ordered by the ACCC to cease all new contracts until these ongoing issues are resolved, simple as that.
Get real, this is business, not a "give us a break" because our network is of 3rd world quality.
I will never threaten a VHA staff member, I realise it is not your fault, it is the directors, project managers, capacity planners that are at fault here.
Also VHA for continuing to sign people up with non-disclosure and misrepresentation that the service Vodafone is "selling" to the customer is not fit for purpose and does not perform to the standard that is stated via Vodafone.
If Vodafone said, we have network issues, our customer phone support is second rate, but we do have cheap plans then I would understand. You provide an excellent product, alongside with excellent customer service and support and yep all for paying $80 each month.
Sell a customer a product or service that doesn't work or continually has issues, ask them to call the customer support line, (not informing them of the wait times and poor phone support) and you will get very angry and frustrated customers, no it may not be an individual staff members fault, but you represent a company that in my eyes should be ordered by the ACCC to cease all new contracts until these ongoing issues are resolved, simple as that.
Get real, this is business, not a "give us a break" because our network is of 3rd world quality.
9 Jan 2011 08:04:25 PM: To 9:52:02pm, I'm sure plenty of people (at Voda) wish Adam didn't make this website, but many many people are glad for it as well. When Adam made this site, he was frustrated at the lack of service he was receiving and was pretty shocked at how Vodafone conducts itself (Not retail staff, not anyone personally, but the management of the company as a whole, and yes, the offshore call centres).
The fact this website caught on is due to so many others experiencing the same problems (and of course, the media exposure).
I hope everyone at Vodafone can at least have the sense and HUMILITY to see that it is the company's decisions and actions that is ultimately making your jobs difficult right now, not Adam making this website.
Also, let's not forget which is the big corporation with lots of money, resources and lawyers, and which is the consumer who up until this website and media attention, had no voice.
- Not Adam, but someone who supports him -
The fact this website caught on is due to so many others experiencing the same problems (and of course, the media exposure).
I hope everyone at Vodafone can at least have the sense and HUMILITY to see that it is the company's decisions and actions that is ultimately making your jobs difficult right now, not Adam making this website.
Also, let's not forget which is the big corporation with lots of money, resources and lawyers, and which is the consumer who up until this website and media attention, had no voice.
- Not Adam, but someone who supports him -
9 Jan 2011 08:04:27 PM: You're just a franchise, you are a nobody. You may have thought you had a great business 5-10 years like many of your shoddy neighbouring associates, but that is all you are. You cannot help a customer if they have a network issue. You cannot do anything. Like the poster at 9:57:11pm wrote, you just hope you keep getting paid your commissions from vodafail.
9 Jan 2011 08:08:24 PM: The CEO made clear the issues and updates the website as networks are updated, checkout www.vodafone.com.au
9 Jan 2011 08:10:53 PM: I work in the member services department of a very large insurance company and I get yelled at and abused for the silliest things like calling an existing member about their current policy and I just happened to call them when they are busy. Sure I don't like it but you take what comes with the job. If my company was providing a shit service then I would accept the fact that I may have to cop some flack for that. Please do not blame the customers for being irritated, blame your employer who is putting you in this situation and not giving you a way to help the customers resolve their issues.
Adam has done nothing wrong by creating this site and quite frankly even if he didn't you'd still have customers coming in upset because they are paying for a service they are not getting. Please see it from our point of view too.
Adam has done nothing wrong by creating this site and quite frankly even if he didn't you'd still have customers coming in upset because they are paying for a service they are not getting. Please see it from our point of view too.
9 Jan 2011 08:11:20 PM: what the hell 10:04:27 PM. All vodafone stores are owned by the company and are not franchised. I suggest that you know your stuff before you comment. Also, VHA employees get barely any commission anyway
9 Jan 2011 08:12:53 PM: I dont think the staff blame the customers for being angry, just maybe take a chill pill before you visit the store and rage at the poor retail assistant for vodafones network
9 Jan 2011 08:13:22 PM: @ 9 Jan 2011 09:52:02 PM: I think there are many other reasons why your colleagues feel the way they do and Adam and vodafail.com are not one of them. Look upon vodafail.com as a conduit for the consumer to have their say, had they not had the chance to vent on vodafail.com things may be considerably worse on the shop floor. Good luck to you and thanks for posting on vodafail.com
9 Jan 2011 08:14:21 PM: 9 Jan 2011 10:11:20 PM ... You might need to get your facts right. To quote a store owner "Most of VHA's store are franchised so im not sure what the implications or possibility of having a system like that are..."
http://forums.whirlpool.net.au/forum-replies.cfm?t=1614444&p=5#r97
http://forums.whirlpool.net.au/forum-replies.cfm?t=1614444&p=5#r97
9 Jan 2011 08:14:43 PM: If you must know, we actually dont make the same commission we used too, the people who stayed with vodafone and continue working for them actually enjoyed there job.Our pay structure is ALOT worse. And too say we are no bodys , what ever makes you think people will want to help you with that attitude?
And no we cant go out and climb up a tower and see why its not working but we can help, and speak to people directly in cust care and keep logs on the problems you are facing.
But frankly , people who come in with that exact same attitude you have, its a little hard keeping a smile on our dial and doing those things for you when you think we are doing it all for commission.
And no we cant go out and climb up a tower and see why its not working but we can help, and speak to people directly in cust care and keep logs on the problems you are facing.
But frankly , people who come in with that exact same attitude you have, its a little hard keeping a smile on our dial and doing those things for you when you think we are doing it all for commission.
9 Jan 2011 08:15:33 PM: The CEO can go stick it. Since when does saying "We apologies for any inconvinience caused" make it alright to offer dismal service and a product that does not work, yet Vodafone continue to advertise and sign up people to a service that is incapable of even loading a simple webpage in a CBD postcode standing outside. FAIL.
9 Jan 2011 08:16:52 PM: 10:11:20 yes you are an idiot too. Mcdonalds stores are owned by the Mcdonalds company. A vodafone store signs up a customer to a 24 month contract. Who gets paid - Vodafone....who else gets a percentage of the profits - the store owner. The customer walks out of his contract, what happens to your monthly percentage payment from Vodafail when they are no longer a customer? You don't get it. Seems like anyone can get a phone business - look at all the dodgy Dago's you see in the shopping centres. I love it when they lose money - wankers!
9 Jan 2011 08:18:20 PM: Yes, even you store owners have been f@*ked over by your masters....cutting your payments down. Wake up, you're being screwed to. They don't care about you or the rest of us.
9 Jan 2011 08:19:17 PM: NO ONE OWNS THE COMPANY OWNED STORES, there is only a manager, they do not own the store! Dealers sell all company's!
9 Jan 2011 08:21:57 PM: 10:16:52 PM, seems like you dont have your facts straight. Do you work for vodafone?
9 Jan 2011 08:22:25 PM: You wanna open a VF store, you do it like every other franchise, you pay the money to set it up and you follow THEIR RULES. You put your stupid posters up they give you and you try and sell plans to customers and hey "you want a shitty leather case with that phone?"
9 Jan 2011 08:23:22 PM: Why the F@*k would I want to work for a stupid company like VF? I am pining to see them go under and all the Dago franchises with them.
9 Jan 2011 08:23:25 PM: actually no
9 Jan 2011 08:24:23 PM: I think, correct me if I'm wrong unemployment is at 5.5% (somewhere like that) and if I was a Vodafone staff member, I'd tell the company to go and stick it and go and work for another company that actually provides a product that I could confidently sell to my customers and back it up with great service. Stop whinging about furious customers, they have a reason to be furious, and quite frankly if I was a sales person for Vodafone, I would encourage all my staff to leave and go and work for an honest company. My two cents worth.
9 Jan 2011 08:24:49 PM: 10:23:22 PM, im not sure why you are even here :/ Stop being so rude. Its people like you that clog up the phone lines for upset customers
9 Jan 2011 08:25:37 PM: 10:24:23 PM- i think a job is a job. money is money.
9 Jan 2011 08:25:57 PM: Don't forget to upsell them a stupid car charger that doesn't work with every sale. If you give it away free, it comes out of your pocket.
9 Jan 2011 08:29:57 PM: Is there an echo in here??? Can everyone just take a deep breath..........hold it..........breath away. Calm down please, it is late we are all feeling tired, let the debate continue but without the name calling please, nice constructive debate please. vodafail mod.
9 Jan 2011 08:34:10 PM: "People like me that clog up the phone lines for upset customers" haha this quote just sums up the intelligence of the person that posted this comment. If I didn't have a problem with my VodaGay service in the CBD! I sure wouldn't waste 3 hours on hold (last call to Vodafone Support)just to "clog" up other complaining customers. Idiot.
9 Jan 2011 08:36:10 PM: I am relly against racism and many people here would be subject to discrimmination here, post 10:29:11 PM should definitely be deleted. He is clearly upset, but critising a racial group does not fix your problem mate.
9 Jan 2011 08:37:02 PM: @ 9 Jan 2011 10:14:21 PM - No whoever that person was is wrong. Vodafone used to contract third party dealer channels to operate the stores on their behalf. Once Hutchins Australia and Vodafone AUS merged to form VHA all these stores were brought from the third party dealers so VHA would have more control over them and customers experience.......yes I work for VHA in their AUS call centre.
9 Jan 2011 08:37:41 PM: 10:34:10, clearly you are not a person who clogs up the line but people who just ring up and want to get out of their contract with a full waiver because they think they get to keep their iphone 4. Idiot.
9 Jan 2011 08:37:47 PM: All some of us is asking - please treat the staff with the respect we deserve.
Thank you.
Thank you.
9 Jan 2011 08:39:02 PM: Thank you all for your input, I have moderated the comment at 10:29:11 PM for racial slurs. Please refrain from racial insults and be sensible in your comments. - Adam
9 Jan 2011 08:39:10 PM: I find it very amusing that there are people who come onto this website who defend Vodafone when 99.9% of the people on this site are against VF, especially this section.
9 Jan 2011 08:40:29 PM: well said.
9 Jan 2011 08:40:39 PM: Sorry Adam.....it's hard not to get angry online just like we all have over the phone. It's obvious how much this network burns people up inside.
9 Jan 2011 08:41:15 PM: thanks ADAM!!
9 Jan 2011 08:44:34 PM: I'll treat Vodafone with the same respect they treat me! Take my money and provide nothing but service trouble, no 3G, non-disclosure of network problems upon signing me up, misrepresentation of your product that doesn't work. Why should I just bare with you? I couldn't care less if Vodafone was merging with God, your product / service that you continue to sell to customers, DOES NOT WORK, and then all you can do is redirect customers to a call centre with dreadful wait times. Vodafone deserves everything it gets!
9 Jan 2011 08:46:44 PM: Vodafone does work in a majority of areas, this is a misrepresentation
9 Jan 2011 08:50:17 PM: HAHA nice comment 10:46:4PM. Thats why you have 12,000 people complaining. Definitely works in "majority of areas" haha FAIL.
9 Jan 2011 08:53:24 PM: I'm not fail, im not locked into vodafone at all. Fail ahahha
9 Jan 2011 08:53:39 PM:
9 Jan 2011 08:59:32 PM: HAHAHA My friend just replied to my SMS I sent yesterday at 9pm.....He just received it now 11:00pm tonight......
9 Jan 2011 09:00:58 PM: How about you TIO staff member get the ACCC involved. This country has 12 THOUSAND people complaining about how a major company is treating them and providing products and services that are not "fit for purpose" If Vodafone was doing such a good job and informing people, providing additional customer support, via the stores that can solve peoples problems, as well as the horrible "customer support" call wait times, then the 12,000 people would not be on this website. You need to understand we (the Australian taxpayer) pay your Govt body to stop companies doing this and we need the ACCC and TIO to step in with force. Until such action, you will get furious and outrageous complaining customers venting their frustration on this site and will continue to argue with VHA staff. Vodafone should instruct all VHA staff not to post on Vodafail.com, it only fuels the fire and pisses more customers off.
9 Jan 2011 09:02:00 PM: @ 9 Jan 2011 10:53:39 PM,
Whilst I am 100% against everything Vodafone as a company does atm, due to the amount of network errors and everything associated with it. I do feel for your position (and the other customer facing staff), and have alot of respect for what you must be having to deal with atm. I know it must be tuff, and one way or the other this will eventually play out. I hope for yours and all of the staffs sake as well as the customers it is sooner rather than later. I still have the utmost respect for this sites creator, whilst I understand this site must be hurting the company you represent, once this site was created your customers realised they are not alone. It annoys me when one of the staff above blame this sites creator for his staff not coming to work, because at the end of the day this site brought everyone together, it is the company you guys represent that caused this fiasco and hopefully they can sort it out really quick. Unfortunately I just can't see that happening and as such feel for what you guys and girls must be having to deal with.
Regards,
Vodafail Moderation Team.
Whilst I am 100% against everything Vodafone as a company does atm, due to the amount of network errors and everything associated with it. I do feel for your position (and the other customer facing staff), and have alot of respect for what you must be having to deal with atm. I know it must be tuff, and one way or the other this will eventually play out. I hope for yours and all of the staffs sake as well as the customers it is sooner rather than later. I still have the utmost respect for this sites creator, whilst I understand this site must be hurting the company you represent, once this site was created your customers realised they are not alone. It annoys me when one of the staff above blame this sites creator for his staff not coming to work, because at the end of the day this site brought everyone together, it is the company you guys represent that caused this fiasco and hopefully they can sort it out really quick. Unfortunately I just can't see that happening and as such feel for what you guys and girls must be having to deal with.
Regards,
Vodafail Moderation Team.
9 Jan 2011 09:05:09 PM: Thank you mr moderator
9 Jan 2011 09:05:27 PM: Everyone should lodge a complaint with the TIO no matter how small it is. This way it costs money for Vodafone.
9 Jan 2011 09:06:47 PM: If I was a VHA staff member, I'd be on seek.com and handing my resume in at Telstra and Optus tomorrow. No way could I sell such an awful service. I'm too honest person for that.
9 Jan 2011 09:10:46 PM: Telstra and optus are just as bad
9 Jan 2011 09:14:11 PM: Do you see a TelstraFail or OptusFail website with 12,000 posts on it? Nope. Class action law suit against them? Nope. 4 million privacy issues breached? Nope. Yeah, seem like they are just as bad. haha FAIL.
9 Jan 2011 09:14:53 PM: 9 Jan 2011 11:10:46 PM ...If you are talking about coverage and network performance I disagree 100% . I have used all 3 all around Australia for a long time, and when it comes to overall coverage and performance Telstra's NextG Network is miles ahead of the competition. However I do agree with most you pay a little more for that service. Second would be the Optus Network, they have almost as good a coverage, but the performance of web browsing can be a little sluggish at times. However the benefit is they are usually a little cheaper than Telstra. Finally you have Vodafone, and whilst they are the cheapest option, I am sure I don't need to repeat the 11,000 posts here that basically tell you the coverage and performance is below par (especially of the last few months).
9 Jan 2011 09:17:52 PM: I wouldn't care if Telstra had monkeys working in customer service as I would never have to ring them about a fault with the service I have a telstra mobile also. I agree on optus being just as bad.
9 Jan 2011 09:18:52 PM: If Vodafone Public Relations had any brains they would have got the CEO to issue a notice to all staff advising them NOT to post on www.vodafail.com! Another Vodafone managment FAIL haha. Keep fuelling the fire VHA staff. Tops! Good work!
9 Jan 2011 09:18:56 PM: Telstra wants to be a monopoly and this site is making the telstra CEO very happy
9 Jan 2011 09:26:01 PM: The sooner Vodafone goes under the better. At least it will teach the staff that maybe signing up customers to a product/service that isn't fit for purpose probably isn't such an honest thing to do and the company that you work for (Vodafone) is the one that is making your life at work hell. Do yourself a favour and jump ship, probably get a pay rise as well :)
9 Jan 2011 09:30:29 PM: Vodafone have 4 million users. Only 12000 have an issue
9 Jan 2011 09:31:56 PM: If vodafone go under, say hello to increased mobile costs!! Optus and telstra can then charge whatever theywant
9 Jan 2011 09:32:17 PM: @ 9 Jan 2011 11:30:29 PM , It is called a sample size. The majority of people do not even know about this site, nor do they post on blogs. A sample size of 11000 people is HUGE to a company with 4-6 million customers.
9 Jan 2011 09:32:37 PM: 9 Jan 2011 11:26:01 PM
There is a big difference between a person that is angry and a person that is rude. An angry person makes you want to help them because they are disappointed in whatever endeavour you are doing. A rude person only makes you realise they are not someone you have respect for.
Just a thought.
There is a big difference between a person that is angry and a person that is rude. An angry person makes you want to help them because they are disappointed in whatever endeavour you are doing. A rude person only makes you realise they are not someone you have respect for.
Just a thought.
9 Jan 2011 09:35:12 PM: Depends on where the anger is directed
9 Jan 2011 09:36:16 PM: Also a majority of people on here complain 5 or so times
9 Jan 2011 09:37:09 PM: I'd much rather pay more for my mobile service that worked! Obviously my $80 per month on my crappy infinite plan is like throwing money down the drain anyway!
9 Jan 2011 09:38:02 PM:
9 Jan 2011 09:39:24 PM: How can a major telco not have 3G service in one of Australia's CBDs haha FAIL. Vodafone suck.
9 Jan 2011 09:39:46 PM: @ 9 Jan 2011 11:36:16 PM, Sorry due to the unique number of IP's that have posted. I will have to disagree with that statement. Regards, Vodafail Moderation Team.
9 Jan 2011 09:40:43 PM: So if someone directs anger at you, do you help them? Ummm NO
9 Jan 2011 09:44:06 PM: Maybe Vodafone customers are angry because staff in the store tell you to ring customer service which has terrible wait times.... That is Vodafone's customer service...
9 Jan 2011 09:49:05 PM: @ 9 Jan 2011 11:40:43 PM
If a drukardn in a pub is angry with my for looking at them funny, do I want to help him? No.
If a customer with my company which I have spent years of my life working for is angry with us, bloody oath I want to help them.
If a drukardn in a pub is angry with my for looking at them funny, do I want to help him? No.
If a customer with my company which I have spent years of my life working for is angry with us, bloody oath I want to help them.
9 Jan 2011 09:52:18 PM: Ah Vodafone staff, keep trying to defend a useless company that cares about wasting millions on a V8 supercar team and sponsoring the Ashes, rather then investing more infrastructure into their network when doing their capacity planning before rolling out unlimited infinite plans. = FAIL
9 Jan 2011 10:50:25 PM: LMAO at post above. That seem to shut the Vodafone whinging staff up. Good one!
9 Jan 2011 10:54:21 PM: Or it's just that they have lives and went to bed ...
9 Jan 2011 10:57:23 PM: Yeah they need an early night in prep for tomorrow, another day where the staff think.. FML all thanks to VODAFONE!
10 Jan 2011 01:44:04 AM: Hello Vodafone... can you spell I N T E G R I T Y...? Do you know what it means? It means DO WHAT YOU SAY YOU ARE GOING TO DO. That means... provide the service that you contracted to provide to the customer. Your lack of INTEGRITY is the sole reason for all of the flak you are getting on this and other forums.
10 Jan 2011 03:02:36 AM: Out of every hundred customers we sign up, maybe two or three have issues.
That's the bottom line.
That's the bottom line.
10 Jan 2011 07:19:03 AM: Intimidating and abusing staff is really not OK. Not at all.
Anything else that will help you FORCE VODAFONE TO HONOR IT'S MOST BASIC COMMITMENTS is fair game.
Vodafone (the company) uses all sorts of strategies, tricks and straight out lies to abscond from their responsibility. Do not let anybody convince you that it is mean, cruel or immoral to respond in kind.
Although Australian telcos have a poor track record of recognizing that low staff moral (as a result of management failings) is a real problem, there is always a first time.
If you want to abuse somebody you don't know because you are angry - take a long hard look at yourself and chill out.
If you want to insist that Vodafone (the company) must meet it's most basic obligations and the only way to do that is by dealing with tired looking Vodafone staff who wish it would end - go right ahead.
If you work for Vodafone - good luck.
Anything else that will help you FORCE VODAFONE TO HONOR IT'S MOST BASIC COMMITMENTS is fair game.
Vodafone (the company) uses all sorts of strategies, tricks and straight out lies to abscond from their responsibility. Do not let anybody convince you that it is mean, cruel or immoral to respond in kind.
Although Australian telcos have a poor track record of recognizing that low staff moral (as a result of management failings) is a real problem, there is always a first time.
If you want to abuse somebody you don't know because you are angry - take a long hard look at yourself and chill out.
If you want to insist that Vodafone (the company) must meet it's most basic obligations and the only way to do that is by dealing with tired looking Vodafone staff who wish it would end - go right ahead.
If you work for Vodafone - good luck.
10 Jan 2011 11:49:35 AM: I agree with the original poster, they are people after all and their management is letting them down very badly. Good managers take the heat OFF their employees. Vodafone are not doing that clearly. As for the earlierr comment about only a small number having issues, thats bollocks because I hear more and more everyday. I work for a large organisation and they are coming out of the woodwork. I made this video earlier at http://www.youtube.com/watch?v=eZKZPBr7lYo it demonstrates amongst other things that you can get you issue across without resorting to bad behaviour.
10 Jan 2011 01:03:03 PM: I agree with you 100% i work in retail aswell the staff at my local Voda store have been fantastic infact i have become friends with alot of them only because i am always in the store having to send off a hand set or pick it up to find its still faulty and as i said to the staff i know its not their fault. I personaly find it to be a shame the network is so bad at the moment and with the personal information leak at the moment i am seriously concerned.
10 Jan 2011 02:37:18 PM: Vodafone Management is a disaster! Go the class action law suit. 9000 people lined up so far! I emailed ACCC yesterday as well as Today Tonight and A Current Affair. Vodafone deserves everyting it gets for poor planning, non-disclosure and misrepresentation.
10 Jan 2011 02:44:24 PM: Yes, but the staff don't. That's the whole point of this argument. Good luck guys!
10 Jan 2011 04:10:29 PM: I work for VHA and have 2 phones with vodafone that I've never had any real problem with... why should I feel guilty for selling something that works for me?
10 Jan 2011 05:19:07 PM: Yet, you can see complaint after complaint after complaint here, let alone the people that are apparently going into your stores and abusing you or over the phone and you think the network works?
10 Jan 2011 07:10:58 PM: Today spent wasting my time with voidafone,I have been away for the past week, prior to that I lodged a complaint with the TIO, Voidafone left a message asking me to call them re my complaint or text them, unable to do so as I didnt have coverage however did sent a text from my sons phone telling them this. o today I called the 1555 and decided to be call back within 10-15 mins, this was after being told at least half a dozen times that there was a technical issue and to call back. 2 hours later no response so I called 1555 again this time held on as the wait was 7-12 mins, another 2 hours so called back again, over 35mins was the reported as the wait, this time I did get a customer service person whom noticed I had a complaint and dumped me through to this department, alas they were now closed, ring back tomorrow. All I wanted was my password reset as they claim I had put a wrong one in and had not answered my secret question correctly 3 times,funny thing was I didn't even get a chance to answer the question as coverage was slow. so I called once again spoke to a supervisor, sorry blah blah blah, still waiting for the reset, not going to give them any more payments as I wont pay for nothing
11 Jan 2011 07:19:16 AM: Hmm, this is the wrong post to leave such a reply. This is to do with retail staff dealing with abuse - not customer care waiting times.
11 Jan 2011 02:12:42 PM: Directed to the 2nd poster you sir are the idiot rather then the man telling you that he is just doing his job. If you were a police officer and people give you the crap your giving this retailer wouldnt you feel annoyed as you are only doing your job. Yes i agree that Vodafone is hopeless but the employee is quite obviously a trained proffesional and would rather not be harrased by people like you. No offence to the poster but i wouldnt mind getting my contract ripped up as the converage is horrible but there is seriously nothing you can do about that. Also this employee isnt on the phone when you call up customer support and as it seems i would honestly rather have them to talk to then the people we do recieve. TO ALL FUTURE HARRASERS dont shoot the messanger, as there doing there job, if you intend to hurt voda there is a law suit, just dont harras there workers.
13 Jan 2011 02:42:26 PM: OP, the only reason I would come round the counter is to give you a big hug. I have the utmost admiration for anyone who has to deal face-to-face with the idiotic general public, having spent three of the most hateful years of my life putting up with verbal abuse down the phone because morons don't read the terms and conditions, and refuse to take responsibility for their own actions. Anyone who comes into a store and makes threats and intimidates as the customer is alleged to have done should be reported to the police (who sadly will do nothing no doubt).
13 Jan 2011 10:19:22 PM: VHA its management and staff are working hard to fix the issues at hand and find resolutions for all customers facing issues. Please note that the majority of employees both retail and call centre are not here to make your life hard, we genuinely want to help you, we have friends and family facing the same issue and we do feel your pain. Please give us the chance to do so without being rude or aggressive, it's much easier to go above and beyond for someone who is understanding of where we are coming from than it is for someone who is yelling,screaming and name calling. This is the way bullies behave!
To the girl at the store I understand where you are coming from and you are doing an amazing job.
To the creator of this website, I understand your frustrations and I applaud you for taking action to rectify something that you believed to be wrong.
To all the rational people who have posted on this site, thank you for taking the time and effort to air your grievances.
We are aware that there are issues with the network, and I am not one to make excuses so I won't. We are working to Increase our capacity and the only thing I can say is I hope this is fixed soon.
I myself work for VHA and have done so for many years, our network has never been as good as Telstras- but bare in mind it was you the tax payers who paid for and set up their infrastructure when the network was owned by the government- be that as it may I choose to work for Vodafone for the culture that it encourages throughout the company it is an amazing company to work for.
I am saddened by the comments made about our customer service as this is an area that we are normally complemented on and this issue needs to be adressed along with the network. After all what's the use of having a fantastic network when you dont have fantastic staff to back it up- we are not Telstra after all.
To the girl at the store I understand where you are coming from and you are doing an amazing job.
To the creator of this website, I understand your frustrations and I applaud you for taking action to rectify something that you believed to be wrong.
To all the rational people who have posted on this site, thank you for taking the time and effort to air your grievances.
We are aware that there are issues with the network, and I am not one to make excuses so I won't. We are working to Increase our capacity and the only thing I can say is I hope this is fixed soon.
I myself work for VHA and have done so for many years, our network has never been as good as Telstras- but bare in mind it was you the tax payers who paid for and set up their infrastructure when the network was owned by the government- be that as it may I choose to work for Vodafone for the culture that it encourages throughout the company it is an amazing company to work for.
I am saddened by the comments made about our customer service as this is an area that we are normally complemented on and this issue needs to be adressed along with the network. After all what's the use of having a fantastic network when you dont have fantastic staff to back it up- we are not Telstra after all.
14 Jan 2011 08:52:46 AM: I'd like to see how would you react if you were in our position... The employees made the company, if you think your company is not given the right service SUGGEST other options instead of looking at the customer as if we were rude idiots just for pleasure. YOUR CUSTOMER SERVICE IS BAD now that everybody is telling it to you VODAFAIL do you think you could listen and DO SOMETHING ABOUT IT? sometimes I wonder how is this legal, ACCC where are you?
19 Jan 2011 02:56:20 PM: i have worked for vf and 3 for 5 years and man.... i'm looking to change my job . getting so much shit from ignorant customers has just taken its toll. it's not like we get paid more for getting shouted on. We really try to help you, but if people can't give us a break. idno.. i do understand from customers' POV, but it's just not fair to the workers. Stop "my friend told me..." rah rah rah. If they can do a better job, go to them. Why ask if you can't believe what we say?
20 Jan 2011 06:13:12 PM: There are multipule reasons for network problems. Just a couple are: the 2100mhz signal is banked up because of IPhones (3GS) and upgrades.
If you choose a phone that is 850mhz capable you will have a better experience. 850 is what telstra call the "next G" network, it is not as fast 2100 (but still broadband speed).If you are having trouble suggest to customer care or Vodafone consultants that you would like a I phone 4 or the new Black Berry bold or HTC desire HD. 850 has more then double the frequency range and penetrates buildings, mountains etc.
Telstra had the same "teething" problems 4 years ago.
I am proud that I look after all of my business clients and if our network is really not achieving drsirable results for their business then I go to great lengths to help them out of their commitments. In saying that it is quite rare that I have to go to those lengths.
I am sorry that the company I work for and love is frustrating so many people. But I know it will be fixed.
Customers you may want to leave now but down the track you will experience great coverage at the most competitive prices on the market.
I hope you can stick with Vodafone and support a business that is driving mobile phone prices significatly lower for the Australian Market.
Vodafone will fix their issues they are not new to this. As a brand they are the largest mobile provider in the world, (one in four mobiles are Vodafone mobile).
And I applaud the creator of this website and hope that more people will create wiki sites for companies to hear their complaints ( a insurance flood victim one possibly?)
cheers.
If you choose a phone that is 850mhz capable you will have a better experience. 850 is what telstra call the "next G" network, it is not as fast 2100 (but still broadband speed).If you are having trouble suggest to customer care or Vodafone consultants that you would like a I phone 4 or the new Black Berry bold or HTC desire HD. 850 has more then double the frequency range and penetrates buildings, mountains etc.
Telstra had the same "teething" problems 4 years ago.
I am proud that I look after all of my business clients and if our network is really not achieving drsirable results for their business then I go to great lengths to help them out of their commitments. In saying that it is quite rare that I have to go to those lengths.
I am sorry that the company I work for and love is frustrating so many people. But I know it will be fixed.
Customers you may want to leave now but down the track you will experience great coverage at the most competitive prices on the market.
I hope you can stick with Vodafone and support a business that is driving mobile phone prices significatly lower for the Australian Market.
Vodafone will fix their issues they are not new to this. As a brand they are the largest mobile provider in the world, (one in four mobiles are Vodafone mobile).
And I applaud the creator of this website and hope that more people will create wiki sites for companies to hear their complaints ( a insurance flood victim one possibly?)
cheers.
21 Jan 2011 09:03:04 AM: How fail are customers?????????
That just says it all!
It never ceases to amaze me how so called 'customer service' representatives fail to understand the fundamentals of... well, customer service! With 25 years experience dealing with the public, I understand completely the trials and tribulations that dealing with the public present. Indeed, 'Customer Service' jobs are possibly the toughest and most underpaid of jobs, made more difficult by the apparent severe lack of proper training most customer service reps display; either lack of training or simply an innate lack of ability to put training into practice.
I agree, a fair percentage of customers appear to be 'morons'. I agree, customers sometimes do and say things that make it difficult to 'service' them in an appropriate way. I agree, customers can be rude, aggressive, and damn right offensive at times... enough to make even the most proficient customer service rep want to pull out a 44 magnum and do some damage.
Excellent customer service is primarily about relationships. The top 3 'C's' of excellent relationships are; Communication, Communication, and... yep... COMMUNICATION!! Vodafone is a TeleCOMMUNICATIONs company that, from my perspective as a customer, seems to have a huge COMMUNICATION problem. Go figure!
Apart from the CEO apology, which I only found out about via following Vodafail, Vodafone has not once COMMUNICATED with me to acknowledge there are issues with it's network. Why is it left to vodafail to gather all the intelligence about network failure and customer issues? Why isn't Vodafone being more proactive in regard to placating it's customers and solving their issues? If Vodafone is being proactive, why, as a PAYING CUSTOMER, don't I know anything about it?
Poor COMMUNICATION: Strike 1!
To all the Vodafone staff on here venting about angry, moronic, and stupid customers: PAYING CUSTOMERS have the right to be angry, moronic and stupid. It's YOUR JOB to deal with them in a professional way regardless of your personal opinion. I'm sure I speak for almost everyone when I say, I make NO APOLOGY for the diversity of the human condition that makes every HUMAN different and approach situations in different ways; ALL of us PAYING CUSTOMERS have the RIGHT to NOT fit in the BOX that YOU call 'normal', or that YOU are happy to deal with! If you don't know how to deal with an angry customer, go back to skool and get some training! LEARN that angry customers are one of the BEST types of customer to have (Yes you read that right, BEST) and can ultimately be the most rewarding to deal with! Angry customers present you with huge OPPORTUNITIES; You turn an angry customer around and you have a customer that will sing your praises until the next millennium and leave a beaming, satisfied smile of your face for a job well done! It's a shame none of you seem to have a grasp on that! Learn EMPATHY, PATIENCE, LISTENING SKILLS, QUESTIONING SKILLS. Did I mention EMPATHY? If YOU can't be bothered to learn how to deal with all types of people, then get another job! Publically bitching and moaning about the very people who ultimately PAY YOUR WAGES, AND PROVIDE YOU WITH A JOB isn't a very smart move on so many levels, there isn't enough space to discuss them here!
Gross lack of service ability: Strike 2!
Also, angry customers help uncover holes in your product and/or service. It's up to Vodafone (read Vodafone staff) to effectively identify and resolve those holes. It shouldn't be left to fester this much so that Vodafail comes to life or PAYING customers have to invest valuable time and energy to make lots of noise and fuss to force those holes to be filled; It's NOT OUR JOB, but we, as PAYING customers, sure have the RIGHT to make lots of noise and fuss when YOU fail! Unfortunately, as the coal face of Vodafone, it's the role of the customer service rep to face the brunt of customer dissatisfaction in a professional way. If Vodafone management don't have the nous to provide the front line staff with effective mitigation facilities, that's NOT the PAYING CUSTOMERS problem... it's YOURS!
Apparent lack of ACTION: Strike 3!
Fundamentally, it is the PRIVILEGE OF ANY BUSINESS that a customer decides to had over hard earned money for products and services. That's a fact that seems to have been lost on not only Vodafone, but across the consumer sector. Companies like Vodafone that lock customers into contracts, lock phones to the network, etc, make it difficult for dissatisfied customers to switch suppliers. Unlike a high street retailer where, as a customer, I have the choice whether to go back or not at no cost to me, I can't just ditch Vodafone without having to buy a new phone or lose money on the phone I already have. That just adds to the misery and frustration of poor service, be it from Vodafone staff or the network. PAYING CUSTOMERS like me are kind of like caged angry lions. Vodafone has 3 choices. 1) Release the lions: unlock our phones and/or allow us to exit contracts at no cost. 2) Give the lions a better enclosure: FIX the damn network! 3) Make the lions more angry: Keep poking us with the sticks of bad service in exchange for good money and watch what happens... I can assure you, it's not gonna be good!
That just says it all!
It never ceases to amaze me how so called 'customer service' representatives fail to understand the fundamentals of... well, customer service! With 25 years experience dealing with the public, I understand completely the trials and tribulations that dealing with the public present. Indeed, 'Customer Service' jobs are possibly the toughest and most underpaid of jobs, made more difficult by the apparent severe lack of proper training most customer service reps display; either lack of training or simply an innate lack of ability to put training into practice.
I agree, a fair percentage of customers appear to be 'morons'. I agree, customers sometimes do and say things that make it difficult to 'service' them in an appropriate way. I agree, customers can be rude, aggressive, and damn right offensive at times... enough to make even the most proficient customer service rep want to pull out a 44 magnum and do some damage.
Excellent customer service is primarily about relationships. The top 3 'C's' of excellent relationships are; Communication, Communication, and... yep... COMMUNICATION!! Vodafone is a TeleCOMMUNICATIONs company that, from my perspective as a customer, seems to have a huge COMMUNICATION problem. Go figure!
Apart from the CEO apology, which I only found out about via following Vodafail, Vodafone has not once COMMUNICATED with me to acknowledge there are issues with it's network. Why is it left to vodafail to gather all the intelligence about network failure and customer issues? Why isn't Vodafone being more proactive in regard to placating it's customers and solving their issues? If Vodafone is being proactive, why, as a PAYING CUSTOMER, don't I know anything about it?
Poor COMMUNICATION: Strike 1!
To all the Vodafone staff on here venting about angry, moronic, and stupid customers: PAYING CUSTOMERS have the right to be angry, moronic and stupid. It's YOUR JOB to deal with them in a professional way regardless of your personal opinion. I'm sure I speak for almost everyone when I say, I make NO APOLOGY for the diversity of the human condition that makes every HUMAN different and approach situations in different ways; ALL of us PAYING CUSTOMERS have the RIGHT to NOT fit in the BOX that YOU call 'normal', or that YOU are happy to deal with! If you don't know how to deal with an angry customer, go back to skool and get some training! LEARN that angry customers are one of the BEST types of customer to have (Yes you read that right, BEST) and can ultimately be the most rewarding to deal with! Angry customers present you with huge OPPORTUNITIES; You turn an angry customer around and you have a customer that will sing your praises until the next millennium and leave a beaming, satisfied smile of your face for a job well done! It's a shame none of you seem to have a grasp on that! Learn EMPATHY, PATIENCE, LISTENING SKILLS, QUESTIONING SKILLS. Did I mention EMPATHY? If YOU can't be bothered to learn how to deal with all types of people, then get another job! Publically bitching and moaning about the very people who ultimately PAY YOUR WAGES, AND PROVIDE YOU WITH A JOB isn't a very smart move on so many levels, there isn't enough space to discuss them here!
Gross lack of service ability: Strike 2!
Also, angry customers help uncover holes in your product and/or service. It's up to Vodafone (read Vodafone staff) to effectively identify and resolve those holes. It shouldn't be left to fester this much so that Vodafail comes to life or PAYING customers have to invest valuable time and energy to make lots of noise and fuss to force those holes to be filled; It's NOT OUR JOB, but we, as PAYING customers, sure have the RIGHT to make lots of noise and fuss when YOU fail! Unfortunately, as the coal face of Vodafone, it's the role of the customer service rep to face the brunt of customer dissatisfaction in a professional way. If Vodafone management don't have the nous to provide the front line staff with effective mitigation facilities, that's NOT the PAYING CUSTOMERS problem... it's YOURS!
Apparent lack of ACTION: Strike 3!
Fundamentally, it is the PRIVILEGE OF ANY BUSINESS that a customer decides to had over hard earned money for products and services. That's a fact that seems to have been lost on not only Vodafone, but across the consumer sector. Companies like Vodafone that lock customers into contracts, lock phones to the network, etc, make it difficult for dissatisfied customers to switch suppliers. Unlike a high street retailer where, as a customer, I have the choice whether to go back or not at no cost to me, I can't just ditch Vodafone without having to buy a new phone or lose money on the phone I already have. That just adds to the misery and frustration of poor service, be it from Vodafone staff or the network. PAYING CUSTOMERS like me are kind of like caged angry lions. Vodafone has 3 choices. 1) Release the lions: unlock our phones and/or allow us to exit contracts at no cost. 2) Give the lions a better enclosure: FIX the damn network! 3) Make the lions more angry: Keep poking us with the sticks of bad service in exchange for good money and watch what happens... I can assure you, it's not gonna be good!
21 Jan 2011 05:50:40 PM: Some of you clowns should slow down a little on the individual that wrote the original post. Spitting your vitriol and hissing your anger only goes to prove that the point made about abuse from customers must be all too real for the sales people. For s start it's only a phone for heavens sake. From reading the emotion blurted around this web site one could be forgiven for thinking that you all have nowhere to live tonight. I sympathise with your phone issues (although only mildly) and appreciate that you are entitled to expect a certain standard of service. However, that doesn't give any of you the unfettered right to abuse people just because your having a 'tanty' over a phone. I would be horrified if my 8 year old carried on like some of the goons on this site. Far from being subject to a class action, the employees of Vodaphone should prosecute some of the mindless fools roaming (sorry couldn't help the phone pun) around this site. I would gladly represent the person who wrote the first part of this thread. As for the idiot that threw a phone at the dealer he should have been prosecuted for common assault. It's hard to believe that this is modern Australia when we have a few disaffected phone 'freaks' thinking that they have the right to assault and abuse their fellow Australians over such an inconsequential thing as a mobile phone. Grow up the lot of you!
21 Jan 2011 06:02:20 PM: Couldn't have said it any better myself
21 Jan 2011 06:47:44 PM: 21 Jan 2011 11:03:04 AM Comment is full of truth
21 Jan 2011 07:59:59 PM: I love the comments about the fact that vodafone use the same towers as optus/ telstra or whoever, it cracks me up. How can 3 people on 3 different networks in the same 10 metre radius as each other all have varying levels of coverage? Oh yes and all using the same model iphone. No shock to anyone to hear that me on vodafail had the worst coverage and the others had near perfect reception.... Go on, justify that someone
21 Jan 2011 08:05:58 PM: In addition to the above comment, it was not on one occasion, and in different spots around town... hmmmmmmmmm?????!!!
21 Jan 2011 10:05:50 PM: In reply to comment @ 9 Jan 2011 09:47:29 PM:
... Also with the whole Vodafone's security breach - funny how they forgot to mention telstra also use the exact same system as us...
Hmnn .. perhaps Telstra has access restricted to specific IP's and only allow secure VPN access ... bit different than Vodafone's generic password, non VPN, allow connection any IP shonky setup.
Oh .. hang on, I forgot about the non-expiring password.
... Also with the whole Vodafone's security breach - funny how they forgot to mention telstra also use the exact same system as us...
Hmnn .. perhaps Telstra has access restricted to specific IP's and only allow secure VPN access ... bit different than Vodafone's generic password, non VPN, allow connection any IP shonky setup.
Oh .. hang on, I forgot about the non-expiring password.
18 Feb 2011 05:33:45 PM: To the person that posted this:
If you choose a phone that is 850mhz capable you will have a better experience. 850 is what telstra call the "next G" network, it is not as fast 2100 (but still broadband speed).If you are having trouble suggest to customer care or Vodafone consultants that you would like a I phone 4 or the new Black Berry bold or HTC desire HD. 850 has more then double the frequency range and penetrates buildings, mountains etc.
Telstra had the same "teething" problems 4 years ago.
I am proud that I look after all of my business clients and if our network is really not achieving drsirable results for their business then I go to great lengths to help them out of their commitments. In saying that it is quite rare that I have to go to those lengths.
I am sorry that the company I work for and love is frustrating so many people. But I know it will be fixed.
Customers you may want to leave now but down the track you will experience great coverage at the most competitive prices on the market.
I hope you can stick with Vodafone and support a business that is driving mobile phone prices significatly lower for the Australian Market.
Vodafone will fix their issues they are not new to this. As a brand they are the largest mobile provider in the world, (one in four mobiles are Vodafone mobile).
And I applaud the creator of this website and hope that more people will create wiki sites for companies to hear their complaints ( a insurance flood victim one possibly?)
cheers.
You obviously have no idea what you are talking about and it is dangerous Vodafone representatives such as yourselves that is increasing the misconception of the Vodafone network: 2100 is not as fast as Telstras 850 not even close 2100 tops out at max 3.6 MBPS and Telstra's next G is now deploying 20 MBPS. At least educate yourself before you pass yourself off as a so called expert.
If you choose a phone that is 850mhz capable you will have a better experience. 850 is what telstra call the "next G" network, it is not as fast 2100 (but still broadband speed).If you are having trouble suggest to customer care or Vodafone consultants that you would like a I phone 4 or the new Black Berry bold or HTC desire HD. 850 has more then double the frequency range and penetrates buildings, mountains etc.
Telstra had the same "teething" problems 4 years ago.
I am proud that I look after all of my business clients and if our network is really not achieving drsirable results for their business then I go to great lengths to help them out of their commitments. In saying that it is quite rare that I have to go to those lengths.
I am sorry that the company I work for and love is frustrating so many people. But I know it will be fixed.
Customers you may want to leave now but down the track you will experience great coverage at the most competitive prices on the market.
I hope you can stick with Vodafone and support a business that is driving mobile phone prices significatly lower for the Australian Market.
Vodafone will fix their issues they are not new to this. As a brand they are the largest mobile provider in the world, (one in four mobiles are Vodafone mobile).
And I applaud the creator of this website and hope that more people will create wiki sites for companies to hear their complaints ( a insurance flood victim one possibly?)
cheers.
You obviously have no idea what you are talking about and it is dangerous Vodafone representatives such as yourselves that is increasing the misconception of the Vodafone network: 2100 is not as fast as Telstras 850 not even close 2100 tops out at max 3.6 MBPS and Telstra's next G is now deploying 20 MBPS. At least educate yourself before you pass yourself off as a so called expert.
12 May 2011 11:25:56 AM: The reason you are abused on a daily basis is because customers have totally lost faith in this companies ability to solve any sort of problem. I work in retail and am immensely grateful that the company that I work for do not have policies that force me to argue and fight with customers. I absolutely hate that I can't go into a Vodafone retail store and get my problems solved. Retail staff need more powers and much more training so that they can deal with these issues instore, rather than telling people to call customer care over the smallest issues. Remember, the number one annoyance for customers are policies and procedures that ruin the customer experience, if you can change/remove these then you are one step closer to success.
Also, curious if there is a legitimate way for employees to pass feedback onto higher ups? Surely being at the frontline of these complaints means they might have some ideas on how to improve the situation?
Also, curious if there is a legitimate way for employees to pass feedback onto higher ups? Surely being at the frontline of these complaints means they might have some ideas on how to improve the situation?
21 Jun 2011 11:26:09 PM: No matter how infuriated you are with service from any company, that is no excuse to use violence or assault to threaten, intimidate or bully a response. There are channels in place for this sort of thing and as frustrating as it may be, any retail staff member who knows the law and or feels threatened enough can have you put up on assault charges for even 'saying' that you will hit them etc.
Granted, its frustrating, I left Vodafone about a year ago, apparently before all the trouble and went to telstra. Needless to say, I can apply many vodafail stories to my Telstra experience. So much so that I returned to vodafone, only to discover my calls drop out, and my internet is at times unusable. It is frustrating and annoys and irritates me to no end.
I do not however, and will not ever consider going into a retail store and attempting to threaten or intimidate staff in their workplace. I now work in law enforcement and have seen too many people go to jail because of this behaviour. Do not let a phone companies frustrations put you in prison for what could be up to 5 years, longer if second or third offence.
Granted, its frustrating, I left Vodafone about a year ago, apparently before all the trouble and went to telstra. Needless to say, I can apply many vodafail stories to my Telstra experience. So much so that I returned to vodafone, only to discover my calls drop out, and my internet is at times unusable. It is frustrating and annoys and irritates me to no end.
I do not however, and will not ever consider going into a retail store and attempting to threaten or intimidate staff in their workplace. I now work in law enforcement and have seen too many people go to jail because of this behaviour. Do not let a phone companies frustrations put you in prison for what could be up to 5 years, longer if second or third offence.
21167 Someone from NSW thinks vodafone is compleetly at 20 Mar 2012 10:01:41 PM
No reception at home and no reception at work..I dont know what i am Paying for Monthly$30...Totall Waste...
19719 Someone from NSW thinks vodafone is Mastered the art of Failure at 19 Oct 2011 11:22:03 AM
I redeemed my bonus bank credit and paid the $89 difference to get a prepaid samsung galaxy fit. They were out of stock and didnt bother letting me know.
When I contacted them they reversed the Bonus bank credit but not the $89 which i paid with credit card. When I asked... they said they want the receipt of payment... which I never received in the first place.
When I contacted them they reversed the Bonus bank credit but not the $89 which i paid with credit card. When I asked... they said they want the receipt of payment... which I never received in the first place.
1315 Someone from NSW thinks vodafone is bigtime at 21 Dec 2010 10:15:28 AM
i work for vodafone and yes they are a terrible company with terrible service. go to telstra please...
21 Dec 2010 12:29:27 PM: Comedy gold.
22 Dec 2010 08:22:37 AM: Where is the "like" button for this comment?
22 Dec 2010 10:33:25 AM: Just click on how many stars you want to give it. Looks like it already has a lot of them.
27 Dec 2010 01:23:49 PM: Yeh sure you work for Vodafone. If it's that bad why don't you work for Telstra instead?
5 Jan 2011 07:11:42 PM: I think you are from the marketing team of Telstra.
9 Jan 2011 10:30:02 PM: Haha, and if this person is from Telstra, good on them! They know how to provide a network that WORKS. Vodafone... not so much.
21 Jan 2011 02:13:18 PM: Obviously a Telstra employee...
21 Jan 2011 06:54:36 PM: I feel the Vodafone employees pain - too many direct their problem as PERSONAL blame. we all have to calm down & allow the employees to pass the problem back up the chain so it can be dealt with. The person behind the counter might be the 'face' of the company but they are not the problem or the cause - they are the messenger. They are limited in their capabilities by what the employer allows/will listen to. I am a Vodafone customer since 1999 & will continue to be as long as the issues are addressed. I do not like being dictated to by Telstra or Optus so have continued my support in hope of improvement (many have come but I need to see Vodafone matching the others in coverage especially.
24 Jan 2011 01:09:45 PM: I am a vodafone employee and I agree!!!! All you rude violent aggressive racist people out there go to Telstra, I don't bloody care as long as I don't have to put up with your behavior some customers you are better off getting rid of they are just poison!
25 Jan 2011 10:18:50 PM: or are they just nice people pushed to their limits with your service or lack there of??
28 Jan 2011 11:41:27 AM: Telstra is not any better, unfortunately...
Why do we have such a poor service in the telco industry in this country?
All those Indians at the call centre would be laughing themselves with all the conundrums we are having in this country...
Why do we have such a poor service in the telco industry in this country?
All those Indians at the call centre would be laughing themselves with all the conundrums we are having in this country...
28 Jan 2011 12:05:23 PM: Telstra has the best 3G network in Aus. Sure their customer service sucks almost as badly as Vodafone's, but I am not paying for the customer service I am paying for the network, and the NextG network is rock solid.
21194 Someone from NSW thinks vodafone is Absolute Fail at 24 Mar 2012 08:39:07 PM
no connection - SOS call only.
Location: Sydney CBD
Location: Sydney CBD
20549 Someone from NSW thinks vodafone is delayed sms at 8 Jan 2012 10:03:01 AM
Is anyone else having issues with either not recieving sms until hrs after they have been sent to you, your sms's either sending multiple times or not at all, or you not getting sms's at all??? I'm in NSW, Richmond area.
8 Jan 2012 06:58:13 PM: Its a common problem mate (almost Australia wide from what i read here), it took 40mins to send a sms 3 houses away from mine (between two vodafone services) literally 100m away, it took 40mins to send!
15 Jan 2012 09:30:45 PM: My friend on the NSW Central Coast sends texts and sometimes they come through 7 times for example, and sometimes he receives my texts many times...
6 Feb 2012 06:00:27 PM: I only waited 4 hours sms messages from Murwillumbah to Sydney,(via Telstra to Vodamess.)
21190 Someone from NSW thinks vodafone is Terrible at 23 Mar 2012 08:37:59 PM
I live in Marsfield, work in Roseville. Both places give me terrible reception. Moving the phone LITERALLY inches will cause the receiption bars to go from 3 out of 5 to 0 (SOS only). It is totally unworkable. I use an iPhone 4.
19353 Someone from NSW thinks vodafone is poor service all round at 3 Sep 2011 10:37:30 AM
How hopeless can Vodafail be!
Took the speed issues to the TIO, Vodafail didn't get in contact until the last day (10th working day), was told nothing that they could do until 850 MHz is installed in my area however Vodafail has no plans to install it. I agreed that they give me some data as compensation however Vodafail failed to add it to my account.
Vodafail, you just lost another customer and will unlikely gain any more since I'll be telling those who are thinking to switch not to pick Vodafail.
Took the speed issues to the TIO, Vodafail didn't get in contact until the last day (10th working day), was told nothing that they could do until 850 MHz is installed in my area however Vodafail has no plans to install it. I agreed that they give me some data as compensation however Vodafail failed to add it to my account.
Vodafail, you just lost another customer and will unlikely gain any more since I'll be telling those who are thinking to switch not to pick Vodafail.
20061 Someone from NSW thinks vodafone is Fraud account at 21 Nov 2011 07:29:47 PM
I only migrated to Vodafone 10 data ago. From the second I ordered my phone I had problems. The stupid bitch upgrading me to the iPhone 4s didn't ask for my bank details and then had to call after two days to get them so my phone still didn't get sent out. Then she put my work address down wrong. She didn't put down a shop name or number, idiot. I had to pick up the phone myself! My pocket wifi never arrived. Then I get a bill last week. For a different number under my name!! The shifty cunts in Vodafone opened up another account without any identification or visual contact of me! And all they could offer was $20 off the bill. As if you'd expect me to pay for an account I never opened. Then I was stuck on the phone to the Indian bitch for an hour because I couldn't understand her and she was talking too fast anddd she wouldn't even tell me who in the staff authorized the account to be opened. Seriously who is stupid enough to open two UNLIMITED plans in one persons name. Fuckwits! Can't wait to fuck them over for fraud
14 Jan 2012 04:55:11 PM: hey, isnt this site meant to be moderated?
"stupid Bitch", "shifty cunts", "indian bitch", "fuckwits", to me appears to be overly agressive and includes profanity. I also personally find the term "indian bitch" to be offensive and racist. it seems to me that the moderators on this site do little more than encourage peoples anger.
"stupid Bitch", "shifty cunts", "indian bitch", "fuckwits", to me appears to be overly agressive and includes profanity. I also personally find the term "indian bitch" to be offensive and racist. it seems to me that the moderators on this site do little more than encourage peoples anger.
19 Jan 2012 07:03:35 PM: I personally feel that every one of those words describe vodafone perfectly:)
I have ONLY EVER experienced Stupid Bitches, Shifty Cunts, Indian Bitches(who cant even speak the English language) and MASSIVE fuckwits from the day I joined till the day I left!!!!! as far as encouragement for anger,........Vodafone is the ONLY one encouraging peoples anger!!!
I have ONLY EVER experienced Stupid Bitches, Shifty Cunts, Indian Bitches(who cant even speak the English language) and MASSIVE fuckwits from the day I joined till the day I left!!!!! as far as encouragement for anger,........Vodafone is the ONLY one encouraging peoples anger!!!
19 Jan 2012 09:34:19 PM: I agree with 14 Jan 2012 04:55:11 PM, I am a vodafone staff member, of indian descent.
none of those phrases describe me. I just work there, its a job. it doesnt make me any less of a person. but you seem to think it does.
do you really think that this is a reasonable response?
its nothing but offensive and racist!
none of those phrases describe me. I just work there, its a job. it doesnt make me any less of a person. but you seem to think it does.
do you really think that this is a reasonable response?
its nothing but offensive and racist!
21 Jan 2012 04:23:19 PM: Yep,...YOU would say that,..your from Vodafone customer service:) once again,...COMPLETE FAIL!!!!:)
1194 Someone from NSW thinks vodafone is Vodafone Epic Fail at 20 Dec 2010 11:47:07 AM
21 Dec 2010 09:40:28 PM: You're the only one. Sorry.
22 Dec 2010 09:14:04 PM: If you would like service from an Australian vodafone has great staff in the store whom u can ask to call customer care on your behalf. You can explain the issues you are having with the phone and the service. Troubleshooting will be done, credit will be placed on your account, and if teh issue cannot be resolved you can be released from your contract.
23 Dec 2010 10:15:23 PM: You can only be released out of your account after tens of hours on hold, numerous complaints and then complaining to the TIO. Vodafone doesn't let you leave that easily, it takes a lot of time and effort.
23 Dec 2010 11:54:41 PM: Sweetheart you must be really missing somthing in your life grow up its a phone service
24 Dec 2010 07:56:03 PM: hahha..Emma, pure brilliance! Best.Comment.Here. And to the last post - yes it is *only* a phone service that isn't working properly for a lot of people, so they come to this site, *only* for sharing the difficulties people have been having with said service. You must be missing something in your life also - empathy and a sense of humour.
27 Dec 2010 07:35:19 AM: Totally agree with the comment above. All the Vodafone employees who are commenting on here are totally devoid of any empathy or sense of humour. It's a huge part of their problem. The CEO apologies and they still try to blame every problem on the customer.
27 Dec 2010 11:36:48 AM: That's great Emma. And yes! That effing Lara! That is what made the phone calls so painful. She's deaf and patronising!
5 Jan 2011 11:33:45 PM: To the two VF customers below
@22 Dec 2010 11:14:04 PM: BULL!!!!!! I've been going around in circules with VF for bloody ages and now its with the TIO with no resolution so far. release me from a contract, I think I'll see birds fly upside down first!.
@24 Dec 2010 01:54:41 AM: Actually mate my phone is a connection to my cutomers, as a small business owner my phone and data services are FUNDAMENTAL without which I lose money. Hence why my phone is now thousand little pieces and I have another contract with Telstra who are providing a better saervice and customer support.
@22 Dec 2010 11:14:04 PM: BULL!!!!!! I've been going around in circules with VF for bloody ages and now its with the TIO with no resolution so far. release me from a contract, I think I'll see birds fly upside down first!.
@24 Dec 2010 01:54:41 AM: Actually mate my phone is a connection to my cutomers, as a small business owner my phone and data services are FUNDAMENTAL without which I lose money. Hence why my phone is now thousand little pieces and I have another contract with Telstra who are providing a better saervice and customer support.
22 Jan 2011 10:44:06 AM: LOL pure gold Emma
14078 Someone from NSW thinks vodafone is IM OUT!! at 21 Jan 2011 09:31:04 PM
I have finally got through to these jokers, i have changed carriers the big T GOODBYE VODAFONE !! i just hope you all follow suit
21 Jan 2011 09:44:40 PM: Congratulations, as someone who also changed to the big T, you will be very happy with your decision as it is the best coverage and performance.
19633 Someone from NSW thinks vodafone is Disgraceful at 10 Oct 2011 03:00:15 PM
they suck
they have indian call centers that when u ring, u get some indian guy that cant even enderstand what you say 2 him....
they have indian call centers that when u ring, u get some indian guy that cant even enderstand what you say 2 him....
18 Oct 2011 01:57:34 PM: Really? You are complaining about someone not understanding, when you pass this swill off as the English language.
16975 Someone from NSW thinks vodafone is about 9 at 24 Apr 2011 05:54:22 PM
THANKS A LOT VODAFAIL BECAUSE YOUR SH*T NETWORK CANT COPE WITH EASTER WITH OUT FAILING. I MISSED OUT ON SPENDING THE DAY WITH THE GIRL OF MY DREAMS BECAUSE I COULDNT CONTACT HER AND SHE COULDNT CONTACT ME.
CHEERS C*NT.
CHEERS C*NT.
6016 Someone from NSW thinks vodafone is abhorrent at 28 Dec 2010 07:27:32 AM
Vodafone,
Your network is in serious need of an overhaul, your customer service is abysmally disgusting and your excuses and apologies are offensive. This should have been fixed months ago.
You need to get off your metaphorical backsides and do all you can to fix it. You need to come clean with exactly what is wrong with your network, how you intend to fix it and how long it will actually take to fix it (none of this 'we think it will take...' banter, we've already had enough of that).
It's clear that the problems you are having with your network are not software problems. Before anything is rolled out to a production system, it should be tested and tested and tested, then tested again for good measure. I find it hilarious, but at the same time frighteningly disturbing that a 'software fault' was able to cause these problems. I find it disturbing that it has taken so long for it to be fixed, and even when you claim the problem has been fixed, a large number of your customers still say it has not been fixed.
You need to dump any off-shore customer call centres you have and start employing Australian people in Australian based call centres. The customer service you are currently providing (or lack there of) is pitiful. You knew that there was a problem, yet the customer service 'representatives' that you employ off-shore still read from the script they have been provided and really didn't give a rodent's backside whether the issue was known or not. "Yes, I have turned my phone on and off. Yes, I have reset my phone. Yes, I have tried another SIM card. Yes, I have tried another phone." Sound familiar? They were retroactive and not proactive, which has destroyed your image. Customer Service is everything. I don't own a business and yet I know this basic principle, something which you need to be educated on. There is no point in selling a product if you can't even back it up.
You need to stop making excuses and claims that you're "working on it". We are sick and tired of it. These excuses and lies are inflicting untold and widespread damage to your brand, image and reputation: all of the media coverage, social networking coverage and this website on this issue are undeniable examples of this fact.
I was once in high regard of Vodafone but after witnessing and being subject to your disregard with your customers and service, you are not even an after-thought, I actively discourage anyone from signing with you because of these problems, even on a pre-paid based service, you're just not worth it. Customers will pay more for a service that works! I can tell you now, your current behaviour and attitude will not fix things, you will only exacerbate the vast damage that is being inflicted to your image (and later on down the track, profits, as that all that seems to matter to Vodafone).
Case-in-point, despite all of the customer complaints of poor service and poor customer service (because of capacity issues, one would assume considering the problems described by others are further reaching than a 'software fault'), you still decided to go ahead and aggressively market your 'Infinite cap' plans. Now, if you're suffering from capacity issues (that is not enough hose for the water you're trying to deliver, so to speak, since it seems you need to be educated on this), won't the rolling out of these plans make the problem worse?
Use logic, Vodafone, seriously! Fix your network first! Like I said, there is no point in selling a product if you can't support it. In fact, it's driving your customers away, and placing you in bad stead with the ACCC, the TIO and future customers because they're seeing all of this negative publicity.
I've had enough. I'm off to Telstra. Paying more for a service that works is a bloody sight better than what a joke of a service you are offering. I gather many feel the same.
And that is putting it nicely.
Your network is in serious need of an overhaul, your customer service is abysmally disgusting and your excuses and apologies are offensive. This should have been fixed months ago.
You need to get off your metaphorical backsides and do all you can to fix it. You need to come clean with exactly what is wrong with your network, how you intend to fix it and how long it will actually take to fix it (none of this 'we think it will take...' banter, we've already had enough of that).
It's clear that the problems you are having with your network are not software problems. Before anything is rolled out to a production system, it should be tested and tested and tested, then tested again for good measure. I find it hilarious, but at the same time frighteningly disturbing that a 'software fault' was able to cause these problems. I find it disturbing that it has taken so long for it to be fixed, and even when you claim the problem has been fixed, a large number of your customers still say it has not been fixed.
You need to dump any off-shore customer call centres you have and start employing Australian people in Australian based call centres. The customer service you are currently providing (or lack there of) is pitiful. You knew that there was a problem, yet the customer service 'representatives' that you employ off-shore still read from the script they have been provided and really didn't give a rodent's backside whether the issue was known or not. "Yes, I have turned my phone on and off. Yes, I have reset my phone. Yes, I have tried another SIM card. Yes, I have tried another phone." Sound familiar? They were retroactive and not proactive, which has destroyed your image. Customer Service is everything. I don't own a business and yet I know this basic principle, something which you need to be educated on. There is no point in selling a product if you can't even back it up.
You need to stop making excuses and claims that you're "working on it". We are sick and tired of it. These excuses and lies are inflicting untold and widespread damage to your brand, image and reputation: all of the media coverage, social networking coverage and this website on this issue are undeniable examples of this fact.
I was once in high regard of Vodafone but after witnessing and being subject to your disregard with your customers and service, you are not even an after-thought, I actively discourage anyone from signing with you because of these problems, even on a pre-paid based service, you're just not worth it. Customers will pay more for a service that works! I can tell you now, your current behaviour and attitude will not fix things, you will only exacerbate the vast damage that is being inflicted to your image (and later on down the track, profits, as that all that seems to matter to Vodafone).
Case-in-point, despite all of the customer complaints of poor service and poor customer service (because of capacity issues, one would assume considering the problems described by others are further reaching than a 'software fault'), you still decided to go ahead and aggressively market your 'Infinite cap' plans. Now, if you're suffering from capacity issues (that is not enough hose for the water you're trying to deliver, so to speak, since it seems you need to be educated on this), won't the rolling out of these plans make the problem worse?
Use logic, Vodafone, seriously! Fix your network first! Like I said, there is no point in selling a product if you can't support it. In fact, it's driving your customers away, and placing you in bad stead with the ACCC, the TIO and future customers because they're seeing all of this negative publicity.
I've had enough. I'm off to Telstra. Paying more for a service that works is a bloody sight better than what a joke of a service you are offering. I gather many feel the same.
And that is putting it nicely.
30 Dec 2010 07:42:39 PM: Well said and i echo you thoughts too, as do many of us up here in the Hunter Valley in NSW, the service is just SHIT, no other word for it... And like you i will be changing to Telstra in the new year... Good on you Vodafone, telsta love you, all the way to the bank....
2 Jan 2011 06:22:55 AM: Well said.If my small business were to get paid for not providing services while agressively seeking more customers to not provide them with services and charge them, I wouldbe prosecuted.
5 Jan 2011 09:30:03 PM: Thats a bit harsh, they have acknowledged there are problems and as a result are busy recruiting thousands of people to do an audit of the systems failures.Any idea what such an audit would cost them?
5 Jan 2011 09:31:54 PM: Its free, theyve conned the gullible sustomers into keeping logs...days,dates,times,location,tyopes of failures!
7 Jan 2011 02:39:05 PM: My bestie worked for VP in their tech department - building/fixing networks etc.... has done for 14yrs. He has always supported VP... UNTIL NOW! or until mid last year. He thinks they are a joke. He says they don't listen to what the IT techs say is needed. They refuse to admit they have no idea re the problems. He says resetting, new Sims etc are a joke and they do it so it appears they are "doing something" He now uses Telstra. And he has left VP.
I changed from "3" to VP because "3" had coverage and customer service issues only to discover VP has bought "3" and they too have coverage and customer service issues. They wont let me out of my contract and I am forced to suffer at the hands of their incapabilities. I have 12 months left on my contract and it cant come soon enough! What a waste of money, time and effort!
I changed from "3" to VP because "3" had coverage and customer service issues only to discover VP has bought "3" and they too have coverage and customer service issues. They wont let me out of my contract and I am forced to suffer at the hands of their incapabilities. I have 12 months left on my contract and it cant come soon enough! What a waste of money, time and effort!
9 Jan 2011 02:59:05 PM: whos VP???? lol
9 Jan 2011 04:33:10 PM: Haha lol, u are so funny, a comic genius, my sides are hurting
10 Jan 2011 09:53:07 AM: To play Devil's Advocate for a moment - if the call centres were to be moved back onshore, running costs for the customer service staff would triple. That's around 2000-3000 staff per week to multiply it by (just added that in for scope). This affects prices of plans, ability to expand/maintain networks, and overall revenue to invest money back into the company.
As you can guess, I used to work for VF. The culture there was always amazing, more pre-merger. Nigel Dews, CEO, always pushed employees to do the right thing, for customer experience. It just so happens that they're not very good at it. It seems that once a Telco hits X number of customers, it becomes unmanagable. The shame of it is that none of the Telcos are good on a mass scale. Telstra has great coverage, but it's expensive and provides poor customer service (even from an industry level). Optus is mid-range, fairly much across the board. VF is the most competitive price-wise, which has overloaded their network with people wanting a good deal, and it's why you spend X hours getting your issues resolved.
I left VF because I couldn't deliver promises to customers any more. I couldn't sell products and keep my integrity. You're never going to please everyone, but there should be balance.
In a nutshell, if you don't like the service you're getting, use your consumer sovereignty and don't re-sign with them.
As you can guess, I used to work for VF. The culture there was always amazing, more pre-merger. Nigel Dews, CEO, always pushed employees to do the right thing, for customer experience. It just so happens that they're not very good at it. It seems that once a Telco hits X number of customers, it becomes unmanagable. The shame of it is that none of the Telcos are good on a mass scale. Telstra has great coverage, but it's expensive and provides poor customer service (even from an industry level). Optus is mid-range, fairly much across the board. VF is the most competitive price-wise, which has overloaded their network with people wanting a good deal, and it's why you spend X hours getting your issues resolved.
I left VF because I couldn't deliver promises to customers any more. I couldn't sell products and keep my integrity. You're never going to please everyone, but there should be balance.
In a nutshell, if you don't like the service you're getting, use your consumer sovereignty and don't re-sign with them.
23 Jan 2011 08:27:18 PM: Forget theNUTSHELL and the not resigning crap, go to tio, get out of your contract and move on to bigger and better things now. I did, piece of cake, I am pleased
14891 Someone from NSW thinks vodafone is 100% At Dudley NSW at 29 Jan 2011 11:54:46 AM
The Tower at Dudley NSW 2290 is Dead. Took me 60 minutes to load this page in order to comment using Vodafails Edge System.
What going on Vodafone?
Reading the recent posts it seems that Vodafone has been worse than ever since early Friday Morning.
WHY isn't there something up on Vodafones website to explain what there up to. "System update?" We should all be so lucky!
What going on Vodafone?
Reading the recent posts it seems that Vodafone has been worse than ever since early Friday Morning.
WHY isn't there something up on Vodafones website to explain what there up to. "System update?" We should all be so lucky!
29 Jan 2011 12:11:30 PM: Seems like the tower at Dudley serving areas surrounding (Redhead, Gateshead,Bennents Green, White Bridge Etc) is next to "Kaput"
Look at The Local profile 2290, "Vodafail Local" on this website.
Also in The Report Downloadable on this Website, "Vodafones Situation Yesterday Today and Tomorrow-Final" Search report for 2290 and look at results, they are the worst.
It's not on Vodafones list of places to upgrade though!
Look at The Local profile 2290, "Vodafail Local" on this website.
Also in The Report Downloadable on this Website, "Vodafones Situation Yesterday Today and Tomorrow-Final" Search report for 2290 and look at results, they are the worst.
It's not on Vodafones list of places to upgrade though!
29 Jan 2011 01:51:59 PM: If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.
The details may be found on the tab How To Complain located at the top of the page.
Good luck and let us know how you get on!!!
Thanks
Vodafail.com Moderation Team
The details may be found on the tab How To Complain located at the top of the page.
Good luck and let us know how you get on!!!
Thanks
Vodafail.com Moderation Team
29 Jan 2011 02:31:51 PM: Yep, I have contacted them both.
Vodafone keep bribing me, giving me extra data and time to use it.
Im reluctant to give them the "finger" and ask for a refund as I am hopeful that they will get their "act together" eventualllllly.
I dont believe in miracles,
BUT
Maybe I should start going to church and pray for them to get it right?
Thats it! Everyone should got to church next Sunday. We could all pray for Vodafone to be forgiven AND for Heavenly Intervention (for Vodafone, so they can get it right).
What a great idea, people.
Think it will work?
Vodafone keep bribing me, giving me extra data and time to use it.
Im reluctant to give them the "finger" and ask for a refund as I am hopeful that they will get their "act together" eventualllllly.
I dont believe in miracles,
BUT
Maybe I should start going to church and pray for them to get it right?
Thats it! Everyone should got to church next Sunday. We could all pray for Vodafone to be forgiven AND for Heavenly Intervention (for Vodafone, so they can get it right).
What a great idea, people.
Think it will work?
29 Jan 2011 02:59:14 PM: Yeah.......no..........maybe........dunno............
Nah.......not at all!!
Vodafail.com Moderation Team
Nah.......not at all!!
Vodafail.com Moderation Team
4 Feb 2011 04:46:40 PM: Got a Call from Vodafone offering to refund the unused portion of my data allowance and price of Modem.
But you wouldnt want to know it but my internet connection had came good the very same morning of the call, it had been bad (Edge Network) for 5 days.
Apparently the area Im in at Redhead (Elsdon Street Kalaroo Rd - signal from Dudley Tower) is a known blackspot.
Dont know what they did but Im happy at the moment.
I was also told that Vodafone has my area on a list of places to "improve", could be a while though.
So Im Sticking with them atleast until I use my data, good for 12 months.
PS - I hadnt got around to going to church, but I had faith / sort a.
But you wouldnt want to know it but my internet connection had came good the very same morning of the call, it had been bad (Edge Network) for 5 days.
Apparently the area Im in at Redhead (Elsdon Street Kalaroo Rd - signal from Dudley Tower) is a known blackspot.
Dont know what they did but Im happy at the moment.
I was also told that Vodafone has my area on a list of places to "improve", could be a while though.
So Im Sticking with them atleast until I use my data, good for 12 months.
PS - I hadnt got around to going to church, but I had faith / sort a.
14054 Someone from NSW thinks vodafone is Tryng at 21 Jan 2011 08:01:02 PM
Please stop this. You have no idea how stressful this is for Vodafone employees.
The media company that owns smh clearly has a problem with VHA and the bias reporting is nothing short of unethical and disgusting.
If you think for one second that Vodafone do not care, you are wrong. Of course they do and of course they want to get things right. Their execs are working around the clock to try and serve you better.I am the partner of one of the managers and I see it first hand.
Please be patient, please try and be more gentle.
They hear you and share your pain every day and want to get it right.
Have a good weekend.
The media company that owns smh clearly has a problem with VHA and the bias reporting is nothing short of unethical and disgusting.
If you think for one second that Vodafone do not care, you are wrong. Of course they do and of course they want to get things right. Their execs are working around the clock to try and serve you better.I am the partner of one of the managers and I see it first hand.
Please be patient, please try and be more gentle.
They hear you and share your pain every day and want to get it right.
Have a good weekend.
21 Jan 2011 08:11:00 PM: Whilst I can only imagine what the Vodafone front line staff (both in store and on the phones) are going through the only people to blame for this is the heads of the network.
So when you say 'please stop doing this', we as customers say 'please stop screwing us over'. That is not an attack at you, but at the network itself. Vodafone (and the execs of vodafone) should never have let the network degrade to this capacity. They still continue to charge customers a monthly amount, yet they are not providing the service that we are paying for. Additionally they continue to sign more customers up to a network that just doesn't work for so many people.
Again, I do feel sorry for the situation this has probably left you and the other front line staff in, But you need to direct that back at the management team.
So when you say 'please stop doing this', we as customers say 'please stop screwing us over'. That is not an attack at you, but at the network itself. Vodafone (and the execs of vodafone) should never have let the network degrade to this capacity. They still continue to charge customers a monthly amount, yet they are not providing the service that we are paying for. Additionally they continue to sign more customers up to a network that just doesn't work for so many people.
Again, I do feel sorry for the situation this has probably left you and the other front line staff in, But you need to direct that back at the management team.
21 Jan 2011 08:26:40 PM: Someone from NSW are you kidding me?. "The media company that owns smh clearly has a problem with VHA and the bias reporting is nothing short of unethical and disgusting". What is unethical and disgusting is selling me unlimited internet that DOESN'T work and phone calls that are either garbelled or drop out and I'm in Sydney CBD, 12000 in a class action isnt biased in my eyes. "Their execs are working around the clock" - they obviously are terrible at their job as it is not getting fixed - yet I still have to pay. Tell them all to quit - better still give them a Vodafone contract!!!!. Be patient??? how bout you give me $60 per month for nothing for 2 years and I'll tell you to be patient....
21 Jan 2011 10:37:00 PM: Their execs are working around the clock to try and serve you better??????????
Friend, this has been going on for months and months.............zip, zilch, nada has improved, suggest the execs are not working around the clock..........better still why don't they man some customer care reception phones?????
Friend, this has been going on for months and months.............zip, zilch, nada has improved, suggest the execs are not working around the clock..........better still why don't they man some customer care reception phones?????
28 Jan 2011 05:52:29 PM: Turn it up, what about people hurt by your (vodafails) greed and mismanagement, there is a post below from someone who has been severely impacted and had something like $20 credited to his their account, after loosing tens of thousands. You guys are weak as piss. Eight weeks and you guys couldnt get a fone number to work.
TRY HARDER
TRY HARDER
21196 Someone from NSW thinks vodafone is Total at 24 Mar 2012 11:45:56 PM
For the past 5-6 weeks my service has been SHOCKING, I'm up now (12.39 in the morning) because I can't use the net during the day it just keeps being incredibly slow or non existant and I've taken to walking up the street to use a neighbours phone or get a reasonable (though not without occassional disconnets) on my mobile.
I phoned customer service about 3 weeks ago and they said I could either terminate my contract and return my phone or I could have 3 months free. Having been with vodafone for 2.75 years and knowing that most other telcos wifi in this region is pretty bad or non existant I took the 3 months because they said the problem was because they were upgrading and that must be what was causing the issues, so once the upgrades are finished my service should be better, though I'd just be happy if it was back to the service I had prior to the current problems.
Today I checked my bill to see if they had kept their word, and guess what, they've billed me! Insult to injury, I'm up until 3am some days trying to get stuff done on the net, because of your lousy upgrade issues and you don't keep your promises that were made to keep a customer, well done vodafone.
I phoned customer service about 3 weeks ago and they said I could either terminate my contract and return my phone or I could have 3 months free. Having been with vodafone for 2.75 years and knowing that most other telcos wifi in this region is pretty bad or non existant I took the 3 months because they said the problem was because they were upgrading and that must be what was causing the issues, so once the upgrades are finished my service should be better, though I'd just be happy if it was back to the service I had prior to the current problems.
Today I checked my bill to see if they had kept their word, and guess what, they've billed me! Insult to injury, I'm up until 3am some days trying to get stuff done on the net, because of your lousy upgrade issues and you don't keep your promises that were made to keep a customer, well done vodafone.
5338 Someone from NSW thinks vodafone is unreliable at 27 Dec 2010 09:41:14 PM
I purchased a "premium " number from voidafone, signed a contract only to find my "premium" number did not work. It took eight weeks for voidafone to "fix" the problem.During those eight weeks I spent many valuable hours on hold,and on most days I was assured the problem would fixed the next day.
Eventually I ended up dealing with voidafones national manager for portability. She did get the number up and running eventually. For most of those eight weeks I never received any calls or sms messages. Voidafone was unable to retrieve any of those sms messages or tell me who had tried to call.
The most damage was done when clients rang and could not be diverted to voicemail, instead they got a voidafone message giving many of them the impression my fone was disconnected, which then led them to assume it was for non payment.
I have had ongoing problems, but not as severe.Voidafones manager for portability refused my request to release me from my contract.
My business lost about $50000 last year.
As a hard working battler who pays his rent on time every week, as well as all our other bills,I feel voidafone needs to be taken to task,especially since they denied alot of these problems which are out in the open now
Eventually I ended up dealing with voidafones national manager for portability. She did get the number up and running eventually. For most of those eight weeks I never received any calls or sms messages. Voidafone was unable to retrieve any of those sms messages or tell me who had tried to call.
The most damage was done when clients rang and could not be diverted to voicemail, instead they got a voidafone message giving many of them the impression my fone was disconnected, which then led them to assume it was for non payment.
I have had ongoing problems, but not as severe.Voidafones manager for portability refused my request to release me from my contract.
My business lost about $50000 last year.
As a hard working battler who pays his rent on time every week, as well as all our other bills,I feel voidafone needs to be taken to task,especially since they denied alot of these problems which are out in the open now
28 Dec 2010 06:06:41 AM: incomepance with a capital I
28 Dec 2010 06:12:37 AM: incompetance?
30 Dec 2010 04:15:44 PM: That how we spell, keep up the good work.
30 Dec 2010 10:42:21 PM: voidafone? first if your going to have a whinge about a company you have to atleast spell it right
31 Dec 2010 07:28:37 AM: If you are that slow you cannot see the pun he makes with the "Voidafone" you shouldnt be using a computer.
31 Dec 2010 01:46:24 PM: Hahaha, the person that posted at 12:42:21pm is an idiot haha. FAIL to him.
1 Jan 2011 07:09:38 AM: Can't spell? I think I can.Are you from a non english speaking background and employed by Voidafone?With my limited year 10 school education (Ballina High), and not looking at a dictionary, my understanding is that void can mean to negate or cancel, or it could also mean a gap or a hole.
As for your spelling, your means belonging to you, did you perhaps mean to type ..."if you are", or did you mean to type ..."if you're"??
I feel my complaint is justified and not a whinge. Eight weeks to fix the problem, not good enough, and it was only after Voidafone's
engineers couldn't fix the problem, and the manager for portability tried to offer me other numbers, and I lost it with her , and demanded she look into the history of the number, which she did,I then asked if the number had ever worked, then she realised that the number was previously owned by a big company and not set up to receive calls. I assume possibly a tv channel for competitions (eg if you know the answer text 'yes"to 0404......."
It only took aprox 2 more weeks to fix the problem.
As for your spelling, your means belonging to you, did you perhaps mean to type ..."if you are", or did you mean to type ..."if you're"??
I feel my complaint is justified and not a whinge. Eight weeks to fix the problem, not good enough, and it was only after Voidafone's
engineers couldn't fix the problem, and the manager for portability tried to offer me other numbers, and I lost it with her , and demanded she look into the history of the number, which she did,I then asked if the number had ever worked, then she realised that the number was previously owned by a big company and not set up to receive calls. I assume possibly a tv channel for competitions (eg if you know the answer text 'yes"to 0404......."
It only took aprox 2 more weeks to fix the problem.
1 Jan 2011 11:38:06 AM: For anyone interested in the real issues at stake, I went on Vodafones site, read what Cormack Hodginson (director of customer service and experience) had to say, and posted a reply requesting he check out this site with this ref (5338). I also requested he liase with vhf manager for portability. She knows my story too well. I have emailed her re requesting release from 2 contracts. I got an out of office reply from her, stating she will be back jan4. No reply from Cormack as yet.
I am curious as to what sort of replies I may or may not receive.
I am curious as to what sort of replies I may or may not receive.
1 Jan 2011 01:51:55 PM: we are really glad to know about the school u studied at and about ur Thorough english knowledge :P..whats left now is that u can get a masters degree in english from a good university :P :D
1 Jan 2011 04:03:56 PM: Perhaps you guys at vodafail should be doing the studying; six weeks and the vodafail engineers couldnt work out that my number wasn't set up to receive calls!!! It took me and my year ten education to ask about the history of the number before you guys actually did anything constructive. happy with my level of education, dont need phd, besides, too busy running a business that reliabley provides the services that we contract to do.If we were to fail to deliver we would'nt be in business and we certainly wouldnt be charging our clients for our failures.
1 Jan 2011 05:14:43 PM: in that case welcome to vodafail...its indeed astonishing that u after ur ten years of education expected otherwise from vodafail...i wonder what u reckon from the name VODAFAIL in the first place :P
1 Jan 2011 06:53:08 PM: Opinions are like arseholes, everyones got one,seems u choose(or get paid$6/day) to peddle someone elses.Good job mate.
Issues are pretty staight forward, Vodafone has failed to provide services for which they have been paid to provide, a lot of people have been severely inconvenienced,some outright ripped off, and others like myself have been severely inconvenienced and have had our livelihoods impacted upon due to a variety of failures and blunders.
Issues are pretty staight forward, Vodafone has failed to provide services for which they have been paid to provide, a lot of people have been severely inconvenienced,some outright ripped off, and others like myself have been severely inconvenienced and have had our livelihoods impacted upon due to a variety of failures and blunders.
1 Jan 2011 07:21:15 PM: :P :D you are lame,Good luck with your career peddling
2 Jan 2011 02:07:41 AM: lol for the person who is complaining about the "voidafone"
umm its void a fone *cough* get it??? VOID A FONE
VODAPHONE = VOIDAFONE
do you see why he has said that.... your as idiotic as voidafone
umm its void a fone *cough* get it??? VOID A FONE
VODAPHONE = VOIDAFONE
do you see why he has said that.... your as idiotic as voidafone
2 Jan 2011 07:23:12 AM: gee feel for you. as a non business user, i can bear the pain.......and trust me I have. But as a business, vodafone should be made responsible for your losses somehow! a contract is between 2 parties, the payer and the party delivering. If only one party is satisfying their half of the deal and the other party is neglecting their part, they should be made acountable for your losses. I wonder what would happen if you took them to court over lost earnings and won the case? Do you think they would get their 'a' into 'g' and do something about it? for years their have been alot of services neglecting their part of contracts and we the stupid public have just put up with it. this site should put up a class action for people in your shoes to take these monkeys to court. I would participate in payments as I believe its all about the principle of the matter. keep battling and keep us posted!
2 Jan 2011 07:57:31 AM: Thanx for the support, but not so much about public being stupid, but rather the big companies wearing the consumer down and counting on us not being able to sustain protracted disputes.
2 Jan 2011 01:59:15 PM: I want to start a website where we can complain about the incorrect use of "your". CONTRACTIONS and how to use them. yourfail.
Lesson 1: YOUR = possessive YOU OWN IT, not short for you are, eg. your car, your hair, your education, your ignorance......
Lesson 2: YOU'RE IS SHORT FOR..wait for it "YOU ARE", eg. you're retarded, you're a dickhead, you're the one complaining, you're lame, you're as idiotic as voidafone, you're having a whinge, get it! like "you are" having a whinge. So it's (it is) you're (you are) having a whinge.
Amazing isn't it?
Here endeth the lesson.
Lesson 1: YOUR = possessive YOU OWN IT, not short for you are, eg. your car, your hair, your education, your ignorance......
Lesson 2: YOU'RE IS SHORT FOR..wait for it "YOU ARE", eg. you're retarded, you're a dickhead, you're the one complaining, you're lame, you're as idiotic as voidafone, you're having a whinge, get it! like "you are" having a whinge. So it's (it is) you're (you are) having a whinge.
Amazing isn't it?
Here endeth the lesson.
2 Jan 2011 02:11:18 PM: you must be a women
2 Jan 2011 04:04:54 PM: what about a lesson running network ?
2 Jan 2011 07:34:29 PM: Seems someone is making a concerted effort to take the attention away from the issues at stake:
*Vodafone sold a number that didnt work
*Vodafone either fumbled around or did nothing for 6 weeks while someones business deteriorated
*It took someone without any telecomunications experience to actually think that perhaps someone should look at the history of that number, i.e. has it ever worked?
*then, and only then did vodafone begin doing the repairs,which still took another 2 weeks.
*How is it possible vodafone couldnt even set up a temporary diversion so at least clients would get some sort of voicemail message?
*Why would you just let someones clients get a message giving the impression the fone is disconnected?
*Wouldnt it have been appropriate to waive the contract?
*Vodafone sold a number that didnt work
*Vodafone either fumbled around or did nothing for 6 weeks while someones business deteriorated
*It took someone without any telecomunications experience to actually think that perhaps someone should look at the history of that number, i.e. has it ever worked?
*then, and only then did vodafone begin doing the repairs,which still took another 2 weeks.
*How is it possible vodafone couldnt even set up a temporary diversion so at least clients would get some sort of voicemail message?
*Why would you just let someones clients get a message giving the impression the fone is disconnected?
*Wouldnt it have been appropriate to waive the contract?
4 Jan 2011 10:00:54 AM: The woman at 3:59pm is either a old english teacher or a pot head for being able to correct grammer and take it so passionality
4 Jan 2011 03:55:20 PM: Vodafone are taking this very seriously,got an email from one of the managers, they have given me a credit for $24.20c!
4 Jan 2011 04:10:41 PM: Wow! O.o
Don't spend it all at once!! I'm sure that hurt them too, what with the thousands of dollars a day they make...
Don't spend it all at once!! I'm sure that hurt them too, what with the thousands of dollars a day they make...
4 Jan 2011 06:54:48 PM: Oh and they want me to keep a log of times,dates,locations etc etc.
I dont have the time for that, shouldnt they be paying people to do an audit of their failing system?
I have enough of my own work to do, I dont particularly want to be doing theirs as well.
I dont have the time for that, shouldnt they be paying people to do an audit of their failing system?
I have enough of my own work to do, I dont particularly want to be doing theirs as well.
4 Jan 2011 07:04:56 PM: SUCCESS AT LAST FOR VODAFONE
This is no longer at the top of the page
This is no longer at the top of the page
4 Jan 2011 07:30:53 PM: MIGHT IS RIGHT!!!
4 Jan 2011 09:24:01 PM: i just watched buried and i thought about something.... if ryan renyolds was with voda in that movie... he wouldve been so terribly screwed.
4 Jan 2011 09:30:18 PM: Thanx for that, BILL COLLINS
5 Jan 2011 06:35:13 PM: stab stab stab, I spit on vodafone.
6 Jan 2011 07:25:56 PM: Waited on hold for a total of 4 hours and 52 minutes today and still didn't even get to speak to an operator. First call was 2 hours and second was 2 hours and 52 minutes. Vodafone pay me compensation payments because their calls keep dropping out with full service in my area and they wont fix the tower. I have a hundred other stories like this and they all end badly. Shame on you Vodafone!!!!!!!!
6 Jan 2011 08:09:42 PM: 09:25:26 Does not pertain to above post
7 Jan 2011 08:58:08 AM: lol :D :P
7 Jan 2011 02:23:55 PM: I seriously think Vodafone should compensate you for business lost, its hard out there with the GFC and then you have a large multinational corporation making life miserable and harder for simple hardworking Australians.
7 Jan 2011 05:20:15 PM: I have had email correspondence with Vodaphone and as much as I, like everyone else, would like some resolution, I cant assume that will happen soon. I may be proved wrong.At the moment I am being told everything is fixed and to report any issues so they can get their tecs to look at it.
If I port my numbers without permission I am in breach of the (worthless) contract. (wouldnt you think a contract would protect both parties?)
At this point I think the safest thing to do is get a Telstra pre paid and have my calls diverted untill this is resolved or contracts expire (whichever comes first).
Despite their ascertion that the network is fine now, I still have droputs and innability to dial out at times. They still want me to keep logs of all my calls . I guess I need to make the time to lodge a complaint with theTIO
If I port my numbers without permission I am in breach of the (worthless) contract. (wouldnt you think a contract would protect both parties?)
At this point I think the safest thing to do is get a Telstra pre paid and have my calls diverted untill this is resolved or contracts expire (whichever comes first).
Despite their ascertion that the network is fine now, I still have droputs and innability to dial out at times. They still want me to keep logs of all my calls . I guess I need to make the time to lodge a complaint with theTIO
7 Jan 2011 08:12:12 PM: Just lodged complaint with TIO. It was so bloody easy, just clicked on the link to TIO website, filled it out in 5 mins
8 Jan 2011 10:14:15 AM: congrats. hope that solves ur issues :P :D lol
8 Jan 2011 03:30:32 PM: i think people here are coming on replying to this that actually work for vodafone! of coarse some people are happy with the service and have not had a problem but i have had plenty from wrong charges (for an iphone when my phone is free charge not $18 per month)to arrogant and stupid call centre opperators. the coverage is crap which i can handle because of infinite plan but will never sign up to vodafone again. from one of their own sales reps that my son sold a car to "vodafone are crap and thats why I have two phones one for work from voda which is free and another from telstra for when I want good service and reception!" straight from the horses mouth so to speak. one thing people haven't mentioned is why they keep playing tennis and switching you from section to section to solve a problem. just been on wait for 2 hours when the customer service said he'll put me thru straight away and i won't have to wait! must be big problems if i'm the next person in the queand still waiting 2 hours!!!!!!!!!!!!!!!!!!
12 Jan 2011 07:31:31 PM: Was contacted by Vodafone resolutions team, my wife and I have been released from our contracts. At this point in time they are not prepared to refund us any of the money we have paid for their failed (and continuing to fail) system. Nor are they prepared to pay us any compensation.
13 Jan 2011 08:14:34 PM: Well as a long term customer service enthusiast and a advocate for individualS, the staff member has the option to resign if he believes that the company is not worth working for. SO KEEP HAMMERING THE RETAIL STAFF AND THE IDIOTS WHO CANT HELP YOU, WHEN THE PUBLIC CAN INDIRECTLY FORCE THE RESIGNATION OF STAFF AS TOO STRESSFUL THEN WE ARE MAKE STEPS FORWARD WITH LARGE CORPORATE COMPANIES. TUSHAR
15 Jan 2011 12:50:30 PM: Tushar,you are a typical bully and people like you deserve all the bad things in life!!! I hope you get it. This is not the way true Australians think or speak.
15 Jan 2011 03:55:28 PM: Agree with above except he is also a fool, his comments are not pertanant to the original post. Tusher, go back to where you came from( if they let you back in)
21 Jan 2011 11:08:01 AM: Tushar thats very un-australian
22 Jan 2011 04:01:15 PM: As the person who posted the original post, words cant convey my relief having signed up with the big T.I dont have rose tinted glasses on and I know all telcos have their pitfalls, but knowing that the network has the necessary infrastructure to cope with the demand, and the wide coverage is very reassuring.
Lets see how I go with getting compensation from these mongrels for their incompetance.
Lets see how I go with getting compensation from these mongrels for their incompetance.
21200 Someone from NSW thinks vodafone is No sms messages at 26 Mar 2012 01:49:00 PM
I haven't received any text messages today being March 26 2012 ... very frustrating
18235 Someone from NSW thinks vodafone is terribly at 1 Jun 2011 03:48:18 PM
15 Jun 2011 08:38:53 PM: wow!!!! thank god i read this message before actually claim this so to speak good charitable offer! guess what? my connection both on my wireless and mobile phone are getting worse everyday! i am seriously thinking of moving on to another provider... i now realise its better to pay more for quality service then being ripped off for mediocre provision! thank you Voda
1295 Someone from NSW thinks vodafone is Absolute Rubbish at 21 Dec 2010 07:52:13 AM
no reception to make or receive calls, no reception to send messages. Dont forget the occasional "sim not allowed" message.
I would have thought some part of the contract signed with vodafone said they had to actually provide a service for the money they charge........
I would have thought some part of the contract signed with vodafone said they had to actually provide a service for the money they charge........
6 Jan 2011 01:37:44 AM: I thought they were a charity with a CEO and shareholders.
1375 Someone from NSW thinks vodafone is going to have to be honest. at 21 Dec 2010 06:01:15 PM
Here's a plan.
Everyone, visit at least one Vodafone store this week.
Loudly protest your issues and convince at least one new customer not to sign up. Direct them to this website.
I'm not suggesting for a moment that the staff should be the target. But since Vodafone are practicing false and misleading conduct and there is no mass media campaign to alert the public, it is up to us to talk the truth.
DO YOUR BEST TO DISCOURAGE NEW CUSTOMERS FROM JOINING VODAFONE UNTIL THEY CAN REASSURE THE PUBLIC THAT THEY ARE OFFERING A SERVICE THAT THE CUSTOMER WOULD EXPECT.
Everyone, visit at least one Vodafone store this week.
Loudly protest your issues and convince at least one new customer not to sign up. Direct them to this website.
I'm not suggesting for a moment that the staff should be the target. But since Vodafone are practicing false and misleading conduct and there is no mass media campaign to alert the public, it is up to us to talk the truth.
DO YOUR BEST TO DISCOURAGE NEW CUSTOMERS FROM JOINING VODAFONE UNTIL THEY CAN REASSURE THE PUBLIC THAT THEY ARE OFFERING A SERVICE THAT THE CUSTOMER WOULD EXPECT.
21 Dec 2010 06:02:42 PM: Great idea!
21 Dec 2010 06:05:25 PM: Sounds good, just don't take it out on the staff, it really isn't there fault Vodafone has all these issues. They would be experiencing them as well - but convincing people not to use Vodafone is the only way.
We have been getting a few compliments on this site so I'm hoping to add a feature tonight so we can mark posts as compliments or complaints. That way we have an accurate estimate of the complaints vs. compliments. Thanks for your support.
We have been getting a few compliments on this site so I'm hoping to add a feature tonight so we can mark posts as compliments or complaints. That way we have an accurate estimate of the complaints vs. compliments. Thanks for your support.
21 Dec 2010 06:05:31 PM: I've enjoyed doing that with certain phones.
21 Dec 2010 06:15:39 PM: Not a good idea. You'll just look foolish. Just give yourself an uppercut instead which may help you realise that you have several resolutions and avenues available to you to solve your individual problems and if you couldn't then you obviously didn't have a case.
21 Dec 2010 06:17:40 PM: People shouldn't be complimenting on here. It's a whingesite. Start a sister site called Vodaforever or something...
21 Dec 2010 06:19:07 PM: Vodaforeveronhold?
21 Dec 2010 06:24:44 PM: Yea I never expected any compliments, these just came out of left field. I haven't spoken to anyone in person who has compliments for Vodafone. How about two options, compliment and 'something else'?
21 Dec 2010 06:32:06 PM: You do this in my store and I will have security escort you out. I don't care what your issues are, the staff in the store are not the ones responsible, so you have no right to treat them like crap to make yourself feel better.
Take a moment and think how you would feel if someone came to your place of work and did this.
Take a moment and think how you would feel if someone came to your place of work and did this.
21 Dec 2010 06:36:35 PM: And if three people are doing it at the same time? Since Vuvuzellaphone won't employ enough staff to handle "issues" do you think they'll fund extra security?
21 Dec 2010 06:45:20 PM: think of Vodafone store staff like this...would you abuse a nurse for long wait times at the ER?
21 Dec 2010 07:06:01 PM: Well,perhaps. I have known of disgruntled govt employees-eg refusing to issue fines. Perhaps VF staff could switch from Grinches and facilitate things a little too freely? Or discuss problems loudly enough to discourage custom. A touch of Ghandi.
21 Dec 2010 07:22:10 PM: No I don't think anyone should sell out the company they work for. That's not integrity.
21 Dec 2010 07:36:41 PM: I didn't write this to incite any bad feeling toward the staff.
I actually think the store staff are not bad, just the 'meat in the sandwich'.
But, unless Vodafone is forced to broadcast it's issues to potential customers, I can't think of many other ways to warn the general public.
I guess it is ultimately a case of caveat emptor - at least sites like this and Whirlpool exist for consumer information. Well done Vodafail.com!
I actually think the store staff are not bad, just the 'meat in the sandwich'.
But, unless Vodafone is forced to broadcast it's issues to potential customers, I can't think of many other ways to warn the general public.
I guess it is ultimately a case of caveat emptor - at least sites like this and Whirlpool exist for consumer information. Well done Vodafail.com!
21 Dec 2010 07:39:14 PM: ...further, I do not advocate I'll feeling towards the store staff.
That would be detrimental and obviously the wrong way of going about things.
That would be detrimental and obviously the wrong way of going about things.
21 Dec 2010 08:03:00 PM: Oskar Schindler could have been accused of not acting with integrity and selling out the er "Company" he worked for. "I was only doing my job" is rarely a defence in committing or permitting crimes.
21 Dec 2010 08:54:29 PM: I was only following orders lost all credibility at the Nuremberg trials...........
21 Dec 2010 08:56:04 PM: I for one have just advised 4 individual people not to sign up/go near/do anything with Vodafone. I am a man fulfilled!! Ready to move onto the next four now..........
21 Dec 2010 09:45:24 PM: Please, Deity, let the previous poster be a VengeFul employee.
22 Dec 2010 07:53:40 AM: Great idea! However people should learn to read the original poster wuite clearly states:
"I'm not suggesting for a moment that the staff should be the target."
hence the comment about calling security is ridiculous.
"I'm not suggesting for a moment that the staff should be the target."
hence the comment about calling security is ridiculous.
22 Dec 2010 11:09:05 AM: Haha likening store staff to Nazis = Awesome and so badly off the mark!Vodafone staff are there to help you. Help them to help you.
22 Dec 2010 03:13:05 PM: No, YOU're likening Australian Vodaf*ckinguseless staff to Nazis. I'm just wondering how some of them sleep at night. Or did they have to have their hearts cut out and sacrifice a chicken to get a job at Vodaf*ckinguseless? If that is the case, I am not likening them to Incas, or Voodoo practicioners.
22 Dec 2010 03:16:03 PM: 7;$#160
"VoodooFone- where you have to practise the Dark Arts to get it to work"
"VoodooFone- where you have to practise the Dark Arts to get it to work"
22 Dec 2010 04:26:54 PM: they pay me 50k a year to listen to your shit....Great job, love the team, love the job.....its narrow minded rednecks that think the world owes them something is the issue here not the vodafone network..... They Took meee Jubbb!!! hurrdurr
22 Dec 2010 07:38:09 PM: our "shit'?- illuminating that a Voodoofone employee considers our valid complaints about a service that we pay to use and Voodoofone refuses to provide "shit". "That could explain a lot of things." I notice you just wrote "listen to" and didn't add "fix up".
22 Dec 2010 09:35:41 PM: How exactly is a sale person meant to fix a reception issue? Go out with tools to the tower and magicly fix it?
22 Dec 2010 11:47:39 PM: Just going to throw it out there that if,
A) You go into a store and blame staff for a technical fault which obviously they didn't create nor are in fact in charge of fixing you should have your right to inhale oxygen taken away from you.
B) If you go into a store and act that way and someone from Vodafone chooses to alert authorities there are a number of charges to do with disruption of business practices and they can even go as far as to say harassment, as well as harassment (on the customers behalf) if the customer chooses to see you in the negative light. Think of the legal ramifications, do you want to be arrested possibly because you have a grievance with staff who aren't even at fault? Places like Mirvac or Westfield will not take nicely to people disrupting their rent payers.
A) You go into a store and blame staff for a technical fault which obviously they didn't create nor are in fact in charge of fixing you should have your right to inhale oxygen taken away from you.
B) If you go into a store and act that way and someone from Vodafone chooses to alert authorities there are a number of charges to do with disruption of business practices and they can even go as far as to say harassment, as well as harassment (on the customers behalf) if the customer chooses to see you in the negative light. Think of the legal ramifications, do you want to be arrested possibly because you have a grievance with staff who aren't even at fault? Places like Mirvac or Westfield will not take nicely to people disrupting their rent payers.
23 Dec 2010 01:01:06 AM: Stop selling the phones and the plans that people can't use BECAUSE of the KNOWN technical issues. Not all Voodoofone stores are in Westfield centres. I think it is gutless to abuse the employees at the bottom of the food chain- it'd be funny if half of them went out on stress leave. Or DIDN'T call security if people were wearing the t-shirts or discussing their "issues" a little too loudly.
23 Dec 2010 01:03:50 AM: While waiting to be "served".
23 Dec 2010 03:43:51 PM: I work for VHA. It's a great company. Great company! It's a culture of success. Synergy and Ideation. This is for my next performance review.
23 Dec 2010 11:51:38 PM: Good one fuckwit, I hope security do a number on you
27 Dec 2010 08:23:58 AM: "21 Dec 2010 08:32:06 PM: You do this in my store and I will have security escort you out. I don't care what your issues are, the staff in the store are not the ones responsible, so you have no right to treat them like crap to make yourself feel better. Take a moment and think how you would feel if someone came to your place of work and did this."
Would you please let me know what Vodafone store you are located at ?
i will be organizing a protest out on the footpath of your store , and please please do what you say you will do and escort me away , the NATIONAL press coverage will be interesting , are you also going to deny my rights as a citizen to protest at the absolute crap service YOU provide?
interestingly you defend your staff , they are the ones encouraging people into signing contracts , contracts they are fully aware Vodafone cant meet
is there a reason there isnt much info on prepaid services, i have 2 pre paid Vodafone phones , very cheap phones , 1 is a 0415 number and the other is a 0416 number , the 0415 number works in any unlocked phone i have put it in , the 0416 number worked in every phone i put it in until about 6 days ago (no service ,goes straight to message bank) , i thought the actual phone was broken , so i put it into another phone ,same problem , so i get another Samsung unlocked phone from big w(brand new),yep thats it, it still doesnt work (yes there is credit on the sim) being a prepaid Sim i dont care very much about it , i now use optus ,thanks to absolutely no help from vodafone( im not suggesting it is network related ,, for all i know it could be the sim thats the problem)
Would you please let me know what Vodafone store you are located at ?
i will be organizing a protest out on the footpath of your store , and please please do what you say you will do and escort me away , the NATIONAL press coverage will be interesting , are you also going to deny my rights as a citizen to protest at the absolute crap service YOU provide?
interestingly you defend your staff , they are the ones encouraging people into signing contracts , contracts they are fully aware Vodafone cant meet
is there a reason there isnt much info on prepaid services, i have 2 pre paid Vodafone phones , very cheap phones , 1 is a 0415 number and the other is a 0416 number , the 0415 number works in any unlocked phone i have put it in , the 0416 number worked in every phone i put it in until about 6 days ago (no service ,goes straight to message bank) , i thought the actual phone was broken , so i put it into another phone ,same problem , so i get another Samsung unlocked phone from big w(brand new),yep thats it, it still doesnt work (yes there is credit on the sim) being a prepaid Sim i dont care very much about it , i now use optus ,thanks to absolutely no help from vodafone( im not suggesting it is network related ,, for all i know it could be the sim thats the problem)
27 Dec 2010 12:12:26 PM: "21 Dec 2010 08:32:06 PM: You do this in my store and I will have security escort you out."- hey you gutless BIGMOUTHED tool, feel free to let us all know WHICH STORE is "yours", and I will make sure you dont EVER get any business from ANYONE or ANY COMPANY I am associated with, ever again.
YOUR ATTITUDE IS AN EXAMPLE OF THE LACK OF CUSTOMER SEVICE THAT YOUR WHOLE COMPANY PROVIDES. Vodafone should be BANNED from signing up new customers, and invoicing ANYONE for ANY service, until you can meet the contractual obligations WITH YOUR CURRENT UNHAPPY CUSTOMERS..
So Mr. BIGMOUTHED GUTLESS TOOL, let us know WHICH SHOP IS YOURS SO WE CAN EXCERSIE OUR RIGHTS TO NOT GIVE YOU A SINGLE CENT OF OUR MONEY..
LOSER
YOUR ATTITUDE IS AN EXAMPLE OF THE LACK OF CUSTOMER SEVICE THAT YOUR WHOLE COMPANY PROVIDES. Vodafone should be BANNED from signing up new customers, and invoicing ANYONE for ANY service, until you can meet the contractual obligations WITH YOUR CURRENT UNHAPPY CUSTOMERS..
So Mr. BIGMOUTHED GUTLESS TOOL, let us know WHICH SHOP IS YOURS SO WE CAN EXCERSIE OUR RIGHTS TO NOT GIVE YOU A SINGLE CENT OF OUR MONEY..
LOSER
27 Dec 2010 12:59:20 PM: As a member of staff you represent the company. Simple as that. So you SHOULD cop the abuse and hatred. That is what your company is creating in the marketplace. And if you as a staff member cop some of this hatred, maybe you will think twice before stitching someone up to a contract and service you know to be deficient and not of merchantable quality. So even though you personally may have not caused the problem, and you may not be part of the solution, SUCK IT UP. YOU DECIDE TO WORK FOR THIS SHYSTER COMPANY PLAYING THE LONG CON. You work for them? You too are fair game. You get what you deserve. You are just as responsible as anyone else there. Maybe if enough staff complain and protest something will change.
15 Jan 2011 01:10:32 PM: Omg what is happening to this country! Please people have a look at your posts and the hatred you are breeding, this is AUSTRALIA not America where everyone sues everyone for everything! Nor are we a middle eastern country where hatred and violence are the first thought that comes to mind to resolve issues. I am ashamed to believe that people even speak or think like the person above in Australia.
1527 Someone from NSW thinks vodafone is Amateur, a backyard operation at 26 Dec 2010 07:37:50 AM
Spoke to 2 people on Christmas day, for a total of 25 minutes. In all, the 2 calls were dropped by the network 7 times! How pathetic is that? Thank goodness I only have 3 months on the contract to go, then vooooom! I'm outta here!
26 Dec 2010 08:44:30 AM: btw, people = relatives, not VF support...
5980 Someone from NSW thinks vodafone is criminally misleading at 28 Dec 2010 07:08:40 AM
You will be happy to know it is possible to break a Vodafone contract without paying anything. I cancelled a two year contract with Vodafone after arguing strongly with the the VF call centre. The operators there are trained to discourage people from breaking contracts but if you press them hard enough they will do it.
People need to stand up for their rights and not accept the lack of service Vodafone offers. Don't stand back and adopt a "she'll be right mate" attitude. At the end of the day if Vodafone is misleading the public and making you pay for something they can not deliver then you have every right to stop paying them money.
People need to stand up for their rights and not accept the lack of service Vodafone offers. Don't stand back and adopt a "she'll be right mate" attitude. At the end of the day if Vodafone is misleading the public and making you pay for something they can not deliver then you have every right to stop paying them money.
6570 Someone from NSW thinks vodafone is 3 Fail at 28 Dec 2010 01:17:29 PM
Looking forward to sharing your pain when 3 switches over it's network to Vodafail.
28 Dec 2010 01:31:57 PM: A three customer services assistant in Bondi told me that 3 went bust during the FGC and the only way they could get saved was by merging with Vodafone?
29 Dec 2010 08:06:47 PM: lie
1515 Someone from NSW thinks vodafone is ruining christmas at 25 Dec 2010 03:43:10 PM
In cronulla trying to call family and friends bit can't as calls are not connected and when they are I can't hear anything. You stole Christmas vodafone
21184 Someone from NSW thinks vodafone is No 3G internet at 22 Mar 2012 07:09:44 PM
Isn't it a crime to take my money and not provide a service in the CBD of a major Australian city?
21191 Someone from NSW thinks vodafone is Playstation vita Fail at 23 Mar 2012 09:01:06 PM
Vita bought from a Sony store with a Wipeout 2047 Vodafone free game deal sticker on it - code given by VF for the AU playstation store for game is invalid, Vodafone have denied that they have to help me and asserted that this is a Sony issue. Sony say its a VF issue and transfered me through to a VF AU number, where I spoke to someone whom was obviously in AU. VF have agreed to get back to me Monday at this stage.
2528 Someone from NSW thinks vodafone is Failed at 27 Dec 2010 01:25:44 PM
Good on ya vodafone from christmas eve i havent been able to use my phone (vodafone pre paid) i couldnt send any txt call etc really dissappointing ,worse thing my partner also has vodafone (iphone - contract) so we both couldnt call out or txt ?????? i could also repeat most of the complaints that have already been mentioned ! Not happy
27 Dec 2010 08:36:32 PM: The network is over sold. Now I'm sitting at home & upset with my boyfriend why he didn't ring me. Vodafone should pay back all the money to their customers for this December as no one can really call or the phone keep cut out!!!!! This is really so shame on them VODAFAIL.
28 Dec 2010 10:37:30 AM: Exactly the same problem here. Coming to realise that the Vodaphone network is absolute rubbish. Have only had major issues over last 1.5 months. Today, no network connectivity for 3 hours. Bizarre FULL bars on Nokia 6120 Classic phone but no ring tone, just comes up as "Network Busy" (when calling out), or "Not in service" when being called :( :( Nokia N95 on Telsta plan right next to it, no problem!
Not happy Jan!!!
Not happy Jan!!!
5134 Someone from NSW thinks vodafone is Very at 27 Dec 2010 08:35:57 PM
Calls drop out all the time, the net is so very, very slow. My doctor's surgery got agro with me because I couldn't be contacted. I didn;t known they were trying to contact me.
I thought I was going mad, I thought it was just me until I found this site. Now I'm stuck in a plan. I feel overwhelmed by the size and power of this corporationy corporation.
Thank you vodafail.com for easing an element of the pain.
I thought I was going mad, I thought it was just me until I found this site. Now I'm stuck in a plan. I feel overwhelmed by the size and power of this corporationy corporation.
Thank you vodafail.com for easing an element of the pain.
9 Jan 2011 10:12:19 PM: Contact the Telecommunications Industry Ombudsman - the lack of service is a breach of contract. They are pretty helpful! Good luck!
5882 Someone from NSW thinks vodafone is Drowning at 28 Dec 2010 06:23:54 AM
I live in North Bondi, my phone constantly has call failed, poor reception and drop outs. I can't even make or receive calls in Bondi!!!!
I laughed at Vodafail site and thought what a great idea. I have been with "Vodafail" for years and the network has progressively become worse and worse.
The charges are enormous, we have near the most expensive networks in the world, massive call connection charge, where are the customer's rights?
From now on I will refer to this company as Vodafail until they fix their network.
I laughed at Vodafail site and thought what a great idea. I have been with "Vodafail" for years and the network has progressively become worse and worse.
The charges are enormous, we have near the most expensive networks in the world, massive call connection charge, where are the customer's rights?
From now on I will refer to this company as Vodafail until they fix their network.
7776 Someone from NSW thinks vodafone is Not Happy at 28 Dec 2010 09:13:40 PM
I had been a Vodafone pre-paid customer up until 4 months ago, when I decided to go on a contract with them for the new iPhone.
Up until recently, I always valued Vodafone as my provider. However in the process of changing over to contract I was confronted with the worst customer service I have ever recieved from any place I have ever been. I was promised delivery in 2 weeks, and after 4 weeks it still hadnt arrived. Each time I called (after 1 hour in a queue) I got the response that 'I would recieve mine in the next batch that was to come in stock.. I ended up asking to speak to a manger which in turn got my phone delievered within 2 days and also had a credit applied to my account for the delay.
Since being on contract, I have had poor reception in places where I used to have full reception, my voicemail messages are always delayed, and the internet connection is extremely slow.
Vodafone have excellent deals and all my friends and family are with them, so we take advantage of the free Vodafone to Vodafone talk. however if it was not for that, I would definitely have changed providers.
I expect to recieve what I pay for!
Up until recently, I always valued Vodafone as my provider. However in the process of changing over to contract I was confronted with the worst customer service I have ever recieved from any place I have ever been. I was promised delivery in 2 weeks, and after 4 weeks it still hadnt arrived. Each time I called (after 1 hour in a queue) I got the response that 'I would recieve mine in the next batch that was to come in stock.. I ended up asking to speak to a manger which in turn got my phone delievered within 2 days and also had a credit applied to my account for the delay.
Since being on contract, I have had poor reception in places where I used to have full reception, my voicemail messages are always delayed, and the internet connection is extremely slow.
Vodafone have excellent deals and all my friends and family are with them, so we take advantage of the free Vodafone to Vodafone talk. however if it was not for that, I would definitely have changed providers.
I expect to recieve what I pay for!
20892 Someone from NSW thinks vodafone is complete failure ..... at 17 Feb 2012 12:36:09 PM
Hi,
After been in contract for 2 year and 6 additional month for my Mobile broadband services, when i cancelled my contract due to poor service, i asked them to unlock the mobile key however Voda guys want to charge me another $29 to unlock the key. I feel disgusted with such unfair fee and will move to another provider once my mobile services contract will expire next month.
kamboj
After been in contract for 2 year and 6 additional month for my Mobile broadband services, when i cancelled my contract due to poor service, i asked them to unlock the mobile key however Voda guys want to charge me another $29 to unlock the key. I feel disgusted with such unfair fee and will move to another provider once my mobile services contract will expire next month.
kamboj
86 Someone from NSW thinks vodafone is bait and switch at 17 Dec 2010 01:23:26 PM
Signed up to the Vodafone iPhone $29 CAP 24 month contract, at the time of signing up it came with 550MB of included data (50MB + 500MB bonus). Due to delivery delays we received the phone some weeks later, subsequently AFTER signing up to the contract, the $29 plan had its included data reduced to 200MB.
Despite joining before this plan change, we were only given 200MB!! Numerous calls explaining this is not what we purchased/signed up for were ignored. Eventually we had to engage the TIO to beat Vodafone with a stick to give us what we signed for.
Beware, Vodafone does not know how a contract works!
Despite joining before this plan change, we were only given 200MB!! Numerous calls explaining this is not what we purchased/signed up for were ignored. Eventually we had to engage the TIO to beat Vodafone with a stick to give us what we signed for.
Beware, Vodafone does not know how a contract works!
27 Dec 2010 08:37:44 AM: I had forgotten about Vodafone changing the rules, thanks for reminding me, I tried to upload my problems with Vodafone without success, I wonder why I could not upload perhaps my complaints are too many.
7889 Someone from NSW thinks vodafone is I THINK LARA IS THE ONLY PERSON WHO CAN SPEAK ENGLISH AT VODAFONE at 28 Dec 2010 11:51:22 PM
LMAO!
29 Dec 2010 07:21:18 AM: like
9507 Someone from NSW thinks vodafone is Epic Fail - customer service at 31 Dec 2010 10:53:17 AM
Fair play Adam Brimo, I started something similar to you about 2 years ago after I got so pissed off with Vodafone I bought www.vodafoneaustralia.com.au - presumably forgot to renew their domain name!
I posted my own horror stories up there for all to see and eventually got a phone call from their lawyers so I gave it back to them.
http://web.archive.org/web/20080630060319/http://vodafoneaustralia.com.au/
Nice one.
Douggie.
I posted my own horror stories up there for all to see and eventually got a phone call from their lawyers so I gave it back to them.
http://web.archive.org/web/20080630060319/http://vodafoneaustralia.com.au/
Nice one.
Douggie.
31 Dec 2010 11:06:53 AM: You gave it back to them? You could have made a killing with that domain name!
31 Dec 2010 11:11:37 AM: sure u did.
31 Dec 2010 11:29:21 AM: The proof is in the link above.
I thought I might make a killing to! But the lawyers scared me off.
I thought I might make a killing to! But the lawyers scared me off.
31 Dec 2010 01:09:14 PM: wow 2 years and nothing has changed!!!!!
dont expect things to get any better in future
dont expect things to get any better in future
10019 Someone from NSW thinks vodafone is MASSIVE at 2 Jan 2011 08:27:04 PM
CALLS FAIL, TEXTS FAIL, VOICEMAIL FAILS. NO SUPPORT, NO SERVICE, NO CARE. TO THE CEO, TAKE MY PHONE FOR A WEEK AND TRY TO LIVE YOUR LIFE! YOU SHOULD BE ASHAMED - YOU'LL BE GONE SOON. EVERYBODY GET OUT NOW. VODAFONE - GO FUCK YOURSELF.
3 Jan 2011 07:18:45 AM: They better not go before we get our apologies and compensation
3 Jan 2011 10:28:05 AM: I'd be happy with just getting out of my contract....dogs
3 Jan 2011 12:07:23 PM: They're advertising line is "Power to you" - I don't think so! Vodafail should be using this line :-)
11487 Someone from NSW thinks vodafone is Not fail at all at 9 Jan 2011 05:52:30 PM
DID YOU KNOW VODAFONE AND TELSTRA USE THE EXACT SAME SYSTEMS, SO IF PEOPLE CAN VIEW VODAFONE CUSTOMERS ONLINE, TELSTRA CUSTOMERS CAN ALSO BE AT A BREACH OF PRIVACY!!!!!
TELSTRA HAS MANY MORE CUSTOMERS!!
TELSTRA HAS MANY MORE CUSTOMERS!!
9 Jan 2011 05:56:19 PM: Can you provide the information or link to information confirming your assertions?
9 Jan 2011 05:57:43 PM: I know that when I have been in both Vodafone and Telstra they use the same system as a form of data entry
9 Jan 2011 06:04:00 PM: They use the same Siebel system, difference is they do use a web portal accessible from any internet connection, additionally they have individual log on's and I believe smart cards. Unlike vodafail who allow web portal access, and general passwords to be shared. Sigh at the Voda Employees trying to pass the buck for their companies mistakes.
9 Jan 2011 06:04:40 PM: 'dont use a web portal'
9 Jan 2011 06:05:43 PM: Do you have evidence to say passwords are shared?
9 Jan 2011 06:06:59 PM: Sure, read the replies from Vodafone Store managers on Whirlpool ( http://forums.whirlpool.net.au/forum-replies.cfm?t=1614444&p=1 ) or read any of the numerous news articles that have already pointed it out.
9 Jan 2011 06:08:40 PM: There's more to this than the data entry. All is database. Security is the question.
9 Jan 2011 06:13:07 PM: There are also comments on there about telstra employees looking up people they know. Whats the diff?
9 Jan 2011 06:16:01 PM: Sigh, read the whole thread. That was posted by a Vodafone employee trying to pass the buck (just as this entire thread is). Sure Telstra employees can look information up, but as they have individual log in's, and as they have smart card access it is all traceable. Additionally that information cannot be accessed by Tesltra staff outside of their shop. Where as Vodafone employees have a web portal to access it from anywhere at anytime with general logins and passwords making it untraceable to one person.
9 Jan 2011 06:16:13 PM: two wrongs don't make a right but the Voda breach is massive and dangerous in the hands of criminals who have purchased the information
9 Jan 2011 06:17:41 PM: Two wrongs don't make a right? The only company that has made a wrong is Vodafone. Every other company that uses Siebel has it set up correctly and traceable.
9 Jan 2011 06:19:52 PM: that is true, but why is only vodafone under scrutiny for this?
9 Jan 2011 06:20:30 PM: do you work for every other company?
9 Jan 2011 06:23:58 PM: All will be scrutinised now!!!!
9 Jan 2011 06:24:31 PM: The reason Vodafone are under scruitiny, is because they allow web portal acces, because they allow generic log ins, because a non vodafone employee accessed the network yesterday and showed that anyone can access their network.
Do I work for every other company? No unlike others in this thread, I don't profess to work for every other company. However I do know enough about their security set ups with siebel to know they are not run like Vodafones (or is that Vodafaiiiiillllll)!
Do I work for every other company? No unlike others in this thread, I don't profess to work for every other company. However I do know enough about their security set ups with siebel to know they are not run like Vodafones (or is that Vodafaiiiiillllll)!
9 Jan 2011 06:26:55 PM: Either way, any company can fall subject to leaking of passwords
9 Jan 2011 06:29:41 PM: Yep and with Vodafone you can use that password anywhere you have a net connection. With other companies you would have to be in their store at their Terminals, or have a VPN with the correct 8 (or 9) digit code that changes everytime you access the network. ie, near impossible. You would have more chance of winning lotto :)
10 Jan 2011 11:50:35 AM: thats not true at all
12 Feb 2011 08:49:53 PM: Even a dumb ass like me can see that Vodafails system can be accessed anywhere in the world with the password which doesnt expire, and the person accessing the system can be untraceable. Telstra has a system that requires a password that is changing constantly and anyone accessing the system is traceable. So how on earth could some brainiac be defending vodacrap, by insistin telstra is as slack and as negligent and as irresponsible?
12498 Someone from NSW thinks vodafone is FAIL at 13 Jan 2011 03:20:24 PM
was on hold for an hour today and got transferred 3 times to 3 different people where I had to re-explain my problem each time.
12745 Someone from NSW thinks vodafone is terribad at 16 Jan 2011 09:44:58 AM
I have to turn my iPhone 3G on and off or switch on Airport mode then back off nearly everyday because the phone will show no signal/3G or EVEN WHEN IT DOES SHOW SIGNAL OR 3G calls wont go through or the internet will drop out. This has been going on for over a year. A lot of the times when friends are around I will compare my signal strength with their optus handsets while they get full reception and I have none. I am on the Northern Beaches of Sydney where millions of people live just north of the CBD, I'm not living in the middle of a mountain range in the middle of nowhere. This is unacceptable.
Also, whenever I try to view my usage online the website is never working.
I'm paying $79 a month + $10 insurance. Not happy.
Also, whenever I try to view my usage online the website is never working.
I'm paying $79 a month + $10 insurance. Not happy.
11002 Someone from NSW thinks vodafone is If I could actually pay them to never have to think of them again I would at 6 Jan 2011 10:46:47 PM
After a year of drop outs, poor reception, useless data coverage I finally changed my telco.
Happy to pay the exit fee and final bill - IMPOSSIBLE!!!
The store can't cancel the contract - you have to call customer service.
45 minute wait on hold - I get told the contract was already canceled when my number was ported (apparently the store did not have this information), told to just wait for the bill.
Receive notice of bill in email, click on link to pay bill and I have to enter in the amount to pay - I have no idea, and I have been blocked from entering the myvodafone website now because I am with another carrier.
Call to find out how much to pay, wait for 10min on hold then use call back option (will be 30-40 min) - 2 days later no callback
I call again, this time 40min on hold - your bill is $89.83 I am told, now you can pay it.
WRONG
I try to pay online and get a message telling me the information is wrong, you have to call 1555 - (now clearly this number is not the right one for me now) - another 40 min on a $1 a minute 1300 number coming up, awesome!!!
ALL I WANT TO DO IS GIVE THEM MONEY SO I NEVER HAVE TO EVER THINK ABOUT VODAFONE AGAIN!!
Can not wait to get a reminder notice and probably a late payment fee.
Happy to pay the exit fee and final bill - IMPOSSIBLE!!!
The store can't cancel the contract - you have to call customer service.
45 minute wait on hold - I get told the contract was already canceled when my number was ported (apparently the store did not have this information), told to just wait for the bill.
Receive notice of bill in email, click on link to pay bill and I have to enter in the amount to pay - I have no idea, and I have been blocked from entering the myvodafone website now because I am with another carrier.
Call to find out how much to pay, wait for 10min on hold then use call back option (will be 30-40 min) - 2 days later no callback
I call again, this time 40min on hold - your bill is $89.83 I am told, now you can pay it.
WRONG
I try to pay online and get a message telling me the information is wrong, you have to call 1555 - (now clearly this number is not the right one for me now) - another 40 min on a $1 a minute 1300 number coming up, awesome!!!
ALL I WANT TO DO IS GIVE THEM MONEY SO I NEVER HAVE TO EVER THINK ABOUT VODAFONE AGAIN!!
Can not wait to get a reminder notice and probably a late payment fee.
13784 Someone from NSW thinks vodafone is very at 21 Jan 2011 11:14:57 AM
My phone is with vodaphone, my husband's is with Telstra. Most of the time I have little to no service whilst he has full service with crystal clear reception.
My bill this past month was 5 times the usual amount purely because my calls keep getting dropped and I have to call the person back. Multiple times.
I have rung Vodaphone to have my phone unlocked so I can use as foreign sim whilst travelling; first they couldn't find my phone on their system (it IS a phone bought under a vodaphone contract - unfortunately), then they say it takes a week to unlock and incurs a charge.. Previous phones with Optus were able to be unlocked almost immediately with no charge. It has been a week and still not unlocked.
Grrrr....!!!!! I don't understand how Vodaphone aren't subject to any sort of regulatory or fair trading governance that can call them on their blatant theft and immoral business practices.
My bill this past month was 5 times the usual amount purely because my calls keep getting dropped and I have to call the person back. Multiple times.
I have rung Vodaphone to have my phone unlocked so I can use as foreign sim whilst travelling; first they couldn't find my phone on their system (it IS a phone bought under a vodaphone contract - unfortunately), then they say it takes a week to unlock and incurs a charge.. Previous phones with Optus were able to be unlocked almost immediately with no charge. It has been a week and still not unlocked.
Grrrr....!!!!! I don't understand how Vodaphone aren't subject to any sort of regulatory or fair trading governance that can call them on their blatant theft and immoral business practices.
21 Jan 2011 03:57:43 PM: They do their best to stand over clients, by referring to various clauses in contract, e.g. dont gurantee continual coverage etc etc.
There is government legislation which overrides their one sided contracts, and the wording is something like.... "Goods must be fit for the purposes which they were sold for"
There is government legislation which overrides their one sided contracts, and the wording is something like.... "Goods must be fit for the purposes which they were sold for"
22 Jan 2011 03:44:35 PM: unlocking is easy, computer nerds can do a "jail break" or get online something, something, vodafone unlock, think they extort about $80 for the privelage
19325 Someone from NSW thinks vodafone is No coverage at 1 Sep 2011 10:56:30 AM
Mosman NSW failed again. All morning from at least 7.30 am to no 10.58. Vodaphone say no issue but my phone, my fathers and mothers all not working. "No coverage"
Todays date. 1st Sept 2011
Todays date. 1st Sept 2011
1 Sep 2011 11:39:51 AM: go to the TIO and demand to be let out and to have your past bills refunded.
1333 Someone from NSW thinks vodafone is 10/10 FAIL at 21 Dec 2010 12:07:00 PM
No reception at work or home and drops out 8 times on bus trip home - yes I counted it on my bill.
1504 Someone from NSW thinks vodafone is VERY FAIL at 24 Dec 2010 12:55:20 PM
Try calling 1555 for Customer Service, major delays and call drop outs call on and off for 20 hours from 17:00 yesterday - did not manage to get thru.
Now try calling to pay your bill over the phone by Credit Card on 02 8275 2267 call answered within 3 rings after going past the normal IVR Menu.
HMMM
Now try calling to pay your bill over the phone by Credit Card on 02 8275 2267 call answered within 3 rings after going past the normal IVR Menu.
HMMM
4693 Someone from NSW thinks vodafone is Very BAD!! at 27 Dec 2010 06:54:46 PM
I have been with 3 Vodafone Broadband internet for almost one year now which is usually very slow, some days non-existent for hours on end, dropouts especially when it's raining. Been the case since before Vodafone acquisition and things don't seem any better now!!
4696 Someone from NSW thinks vodafone is A JOKE!!! at 27 Dec 2010 06:55:05 PM
i've been with vodafone for 4 years and it's been a FAIL! from day one, don't know how i stayed with them for soo long! every device they sell is a sham and false advertising plus the people that you talk to when you have something wrong with your device cannot help you anyway beacause they either cannot help you themselves or cannot speak english!!!! like seriously give me a break! then i get a notification for supposedly not paying my bill which i just did the week before, receiving delayed text messages 2 hours later, and trying to call people with the phone replying "call failed" how can any of the vodafone customers justify paying phone bills when the reception is rubbish as wel as the customer service???????
3085 Someone from NSW thinks vodafone is Embarrassingly so at 27 Dec 2010 03:25:53 PM
I signed up to Vodafone because it used to be the least expensive and most widely used mobile service provider. Now, I experience dropped calls multiple times daily and strange intermittent network interruptions in areas wherein previously I had full coverage (full bars on my phone). I can stand still in one spot and watch the number of bars of reception rise and fall dramatically on my phone in areas where I'd never had a problem before. And such problems began for me right about the time that Vodafone merged with 3 Mobile. And what's most infuriating is that Vodafone's customer service is impossible to reach! The number of voice prompts one must go through on the automated system just to reach a real human is excessive, and even worse is the fact that wait times to speak with said human customer service agents have been up to 1.5 hours! I went to the Vodafone shop where I bought my phone and even the staff there told me "Mate, I once waited on hold for two hours when I had to call on the behalf of a customer." Now that's just embarrassing! Australia is a Developed Country so how can this be the case with one of its major mobile service providers?!
9340 Someone from NSW thinks vodafone is Very patchy at 30 Dec 2010 09:52:15 PM
Decent reception within Sydney CBD (albeit still a lot of dropped calls etc) but terrible reception once you go further away...there's no reception at all in my own house!!!!
9485 Someone from NSW thinks vodafone is It is an april fool's joke gone wrong! at 31 Dec 2010 09:57:33 AM
Since joining vodafone over a year now! I have been unable to access the service features of the myvodafone website such as view your bill, pay your bill etc. I have contacted vodafone over 30 times and have been told it is being looked at byt the technical team.. for over a year!!!!
Oh yeah and my reception at home drops out constantly as well as in the middle of the CBD in sydney... Never a again!!
Oh yeah and my reception at home drops out constantly as well as in the middle of the CBD in sydney... Never a again!!
6579 Someone from NSW thinks vodafone is Vodafone Sucks at 28 Dec 2010 01:24:42 PM
10398 Someone from NSW thinks vodafone is SHIT at 4 Jan 2011 05:57:23 PM
Who here can actually watch youtube in Sydney on this mobile broadband? Im talking real time, not in 5 mins, possibly.. It is fucking terrible
4 Jan 2011 06:08:25 PM: I actually got told by a Vodafone staff member in a Vodafone store on the Gold Coast (i actually live in Sydney) that she herself is with voda and cant get internet on her iphone. And that is aparanly normal and expected.......
4 Jan 2011 06:11:30 PM: lol normal and expected? Normal for the Voda network?
4 Jan 2011 06:17:04 PM: she also didn't know what kilobytes per second meant!!
Did an ozspeedtest and got 5KB/s on my voda iphone 3GS. Went next door to the telstra store and used their iphone 3GS and got 240KB/s. Did i mention I had 5 bars of voda coverage and the telstra phone only had 2
Did an ozspeedtest and got 5KB/s on my voda iphone 3GS. Went next door to the telstra store and used their iphone 3GS and got 240KB/s. Did i mention I had 5 bars of voda coverage and the telstra phone only had 2
4 Jan 2011 07:47:40 PM: Their data network is totally broken, and you cant get a straight story. I get 5KB/s on ozspeedtest in Ryde, NSW with Voda USB stick. My iphones are worse. I was on the phone for two hours, to log the issue with them but they just keep repeating that there are no 3G data network issues affecting iphones in my area. They said they would call me at 6PM tonight, they never callled....
4 Jan 2011 09:32:55 PM: they did try calling but it seems the network is experiencing difficulties....
4 Jan 2011 09:34:58 PM: Why isnt there more of this sort of info re comparisons?
11082 Someone from NSW thinks vodafone is Very Fail at 7 Jan 2011 12:46:24 PM
I have not been able to use my 3G network properly for many months. I made a complaint about 6 months ago after major frustrations and just gave up and dealing with a 2nd rate service. I went into a store one day and I was advised to turn off the 3G network as it "really doesn't work well anywy". Whenever I have full bar on my 2G network I have tried to switch over to 3G and goes right back to no service. why should I have to pay full price for a service which is not meeting up to its expectations. I tried to call vodafone today and there appears to be no option for them to call back as after 10 minutes I gave up. I run my own business and sometimes I have 3 h ours of voicemail deliveries due to non delivery. I have not used visual voicemail for many months due to it not being reliable. Very very frustrating,
7 Jan 2011 02:12:15 PM: Also have been told by staff to turn off 3G which does improve the call reception but leaves you wondering whether we have just stepped back 10 years in technology and why we are paying for a 3G service we are even advised by VODAFONE doesn't work.
14382 Someone from NSW thinks vodafone is Holy Shit at 24 Jan 2011 08:08:20 AM
So sick to death of this pathetic fucking company. No coverage anywhere i go, cannot make calls, receive calls, send or receive texts. Absolute joke. When i want to fix the problem, i have to spend more than my lunch break on hold calling the pricks. Completely fed up Vodafail.
3421 Someone from NSW thinks vodafone is crap! at 27 Dec 2010 04:10:07 PM
I really dislike "Lara"!
27 Dec 2010 04:12:33 PM: Thumbs up... I hate Lara too :)
27 Dec 2010 06:47:45 PM: I hate her. Stupid Vodaphone, still using age old technology!!!!!!!!!!!1
29 Dec 2010 06:08:39 PM: I'm with you...i hater her too! she never works always drops out...its crap!
4 Jan 2011 04:42:29 PM: dont talk to the bitch.... press one for normal menus
10 Jan 2011 01:12:53 PM: She's always saying "sorry i didnt quite get that" or the departments closed their is no support team!
9536 Someone from NSW thinks vodafone is completely shithouse at 31 Dec 2010 12:16:05 PM
2 bars of service, not even 3G
lag with the internet
call drop outs
the same problems the other 9200 people have posted
they say they're doing something about it; we understand that it takes time, but how long do we need to wait?
i (and probably these other 9200 people) am going to cancel my contract and go to someone that actually has a decent network.
lag with the internet
call drop outs
the same problems the other 9200 people have posted
they say they're doing something about it; we understand that it takes time, but how long do we need to wait?
i (and probably these other 9200 people) am going to cancel my contract and go to someone that actually has a decent network.
2 Jan 2011 07:18:38 AM: you and the other 9200 just dont get it do you?
Its as simple as taking out the sim and re insert.
That simple, staight forward process replaces the need for capital expenditure on infrastructure, re employing the engineers who actually kept the network going and good old customer service
Its as simple as taking out the sim and re insert.
That simple, staight forward process replaces the need for capital expenditure on infrastructure, re employing the engineers who actually kept the network going and good old customer service
4 Jan 2011 04:35:51 PM: 2 Jan 2011 09:18:38 AM: you and the other 9200 just dont get it do you?
Its as simple as taking out the sim and re insert*cough*ing-a-telstra-sim*cough*
That simple, staight forward process replaces the need for capital expenditure on infrastructure, re employing the engineers who actually kept the network going and good old customer service
Its as simple as taking out the sim and re insert*cough*ing-a-telstra-sim*cough*
That simple, staight forward process replaces the need for capital expenditure on infrastructure, re employing the engineers who actually kept the network going and good old customer service
4 Jan 2011 07:34:55 PM: What a load of crap. Taking out the sim and re-inserting is not going to fix the problem (will only if it is not inserted correctly to start with. I have taken my sim out and re-inserted several times today due to switching between mobile, has made no change whatsoever, I still have ok 2g reception but useless 3g...
8 Jan 2011 05:05:06 PM: Thanx genius, we already know that, its a ploy by vodafone to get you to hang up
9932 Someone from NSW thinks vodafone is Bad bad service at 2 Jan 2011 01:12:01 PM
PLEASE KILL LARA FOR ME
6 Jan 2011 01:49:50 AM: Not possible- she is a zombie, one of the talking dead, and she is employed by Voodoofone.
7 Jan 2011 12:08:34 PM: No longer required - I hear Lara was in a Bingle...
1329 Someone from NSW thinks vodafone is at 21 Dec 2010 11:28:43 AM
21 Dec 2010 12:04:13 PM: My partner has sent numerous emails to vodafone - the response is always we're looking into it and someone will contact you. That started back in October no ones contacted him with a resolution.
In the past 2 days he has spent over 3 hours on hold to Vodafone to try and get out of his contract as he has a phone he can not use, he pays for a service you are not providing. Where is he in regards to this? Exactly where he was when it all started with a brand new phone he can't use due to no reception.
In the past 2 days he has spent over 3 hours on hold to Vodafone to try and get out of his contract as he has a phone he can not use, he pays for a service you are not providing. Where is he in regards to this? Exactly where he was when it all started with a brand new phone he can't use due to no reception.
21 Dec 2010 12:12:36 PM: Is the handset faulty? Have you contacted the manufacturer
21 Dec 2010 12:18:03 PM: The handset is not faulty. Vodafone is faulty.
We're not stupid enough to try all other options before hand. He used to work for Vodafone we know the dril. It's a new phone, new sim card. Accept the problem is Vodafone and people may be more willing to give you a second chance for speaking the truth.
We're not stupid enough to try all other options before hand. He used to work for Vodafone we know the dril. It's a new phone, new sim card. Accept the problem is Vodafone and people may be more willing to give you a second chance for speaking the truth.
21 Dec 2010 04:08:19 PM: Thanks Nigel but you didn't need to use all those words, all you had to say was: Our systems are fucked, our call centre is fucked, reception and internet is fucked but we are trying to unfuck it but in the meantime eat shit...that about sums it up.
21 Dec 2010 08:43:59 PM: Just a few comments regarding the apology:
"recent intermittent network issues"
These issues have been reported for a very long time and are not intermittent.
"various blogs"
Oh..........that would be www.vodafail.com and other various blogs..........
"it%u2019s clear we could have done a better job at keeping you across what%u2019s been happening."
Better words to have used than "could" is "should" and "across" should be "informed".
"We have been working with customers on a case by case basis to understand individual situations, resolve the issues and see what we can do to put things right, but I appreciate that there may be some of you who are still unhappy."
May be some of us who are still unhappy????? By the way, most of us cannot speak to a consultant on 1555 as the average wait is 45 minutes day and night!!!
"As you may know, we are experiencing some busy times at present into Vodafone Care (our call centre), so thank you for your patience"
Really???? Most of us never knew that!!! I wonder why that is???(see above)
"You can also choose to have a call back if you prefer not to hold."
Tried it..........does not work!!!!
"We%u2019ll also keep you across any other network plans that will improve your service"
It's that word "across" again!!!! Try "informed" next time..........there will be a next time.....right???
Finally my bit, Nigel what you have written appears to have been produced on the back of a fag packet in-between holes on the golf course and really without much thought to the content.
It falls far too short of what should be expected from the CEO of Vodafone.
Your lack lustre telecommunications business appears to be in great disarray, but at last perhaps, just maybe, you are beginning to listen and learn from the most important people in your business, us.......the customers.
Check out the comments on www.vodafail.com and your own various blogs.
"recent intermittent network issues"
These issues have been reported for a very long time and are not intermittent.
"various blogs"
Oh..........that would be www.vodafail.com and other various blogs..........
"it%u2019s clear we could have done a better job at keeping you across what%u2019s been happening."
Better words to have used than "could" is "should" and "across" should be "informed".
"We have been working with customers on a case by case basis to understand individual situations, resolve the issues and see what we can do to put things right, but I appreciate that there may be some of you who are still unhappy."
May be some of us who are still unhappy????? By the way, most of us cannot speak to a consultant on 1555 as the average wait is 45 minutes day and night!!!
"As you may know, we are experiencing some busy times at present into Vodafone Care (our call centre), so thank you for your patience"
Really???? Most of us never knew that!!! I wonder why that is???(see above)
"You can also choose to have a call back if you prefer not to hold."
Tried it..........does not work!!!!
"We%u2019ll also keep you across any other network plans that will improve your service"
It's that word "across" again!!!! Try "informed" next time..........there will be a next time.....right???
Finally my bit, Nigel what you have written appears to have been produced on the back of a fag packet in-between holes on the golf course and really without much thought to the content.
It falls far too short of what should be expected from the CEO of Vodafone.
Your lack lustre telecommunications business appears to be in great disarray, but at last perhaps, just maybe, you are beginning to listen and learn from the most important people in your business, us.......the customers.
Check out the comments on www.vodafail.com and your own various blogs.
27 Dec 2010 10:04:04 PM: Nigel,My fone didnt work for 2 months, I didnt get sms messages, my clients got the impression my fone was disconnected, I lost about $50 000 last year and your manager for portability refused to release me from my contract!!! Could you look into it? ($50 000 is about 2 years rent for me and my family just to try and put things in perspective). Merri knows my situation, ask her.
27 Dec 2010 11:50:47 PM: The blokes name is Nigel... 'nuff said!!
7 Jan 2011 12:14:09 PM: "Nigel No Clue"
1386 Someone from NSW thinks vodafone is Extreme Fail at 22 Dec 2010 05:22:18 AM
When I joined Vodafone 12 months ago, I explicitly stated that not only do I need reception in my home town (obviously), but I need reception where my parents live in a small town on the other side of the Blue Mountains. Vodafone sold me the plan and the phone (iPhone 3GS) and told me I would have no service problems. The reason I need reception at where my parents live is my mother is sick. Sure enough, I get to my parents town and I have reception for probably 40% of the time. Ringing Vodafone, I was told a "network upgrade is taking place soon". I gave Vodafone the benefit of the doubt and over the next 12 months, my visits to my parents hom town resulted in the same reception problems. I rang Vodafone recently about this and they told me that my phone is incompatible with Vodafones network. When I told them it was the phone they sold me, they told me to "turn 3G off". I told them 3G is always off on my phone because it works slightly better, even for data (go figure!) and then they told me next time I am in the town to call them so they can troubleshoot it. I said to them "so I wait until my phone has reception, call Vodafone, be on hold for over an hour in which time my phone will probably drop out, and then if I get through, I will be told that my phone is working. Or I won't have reception and won't be able to call". They then told me to call from a land line. This is where the saga is currently at. I can't wait to get away from Vodafone... And will NEVER go back! I HATE Telstra/ Bigpond but at least their mobile network and 3G are good!
22 Dec 2010 08:08:37 AM: GO INTO A VODAFONE STORE AND ASK THEM TO ACTIVATE NATIONAL ROAMING ON YOUR ACCOUNT. CALL RATES ARE SLIGHTLY HIGHER BUT COVERED IN YOUR CAP
22 Dec 2010 09:07:45 AM: national roaming works in very few places (mainly the back end of Vic) don't bother for NSW. Grab a phone that supports 900Mhz instead and I bet your oldies have a landline that can contact you on the other side of the granite curtain should there be a problem.
22 Dec 2010 12:50:46 PM: Looks like the very example of what is described in a previous blog on this site (refer "which Voda network ??? at 21 Dec 2010 06:13:35 PM"). Voda 3g uses 2100/900mhz but I think the iPhone 3GS is 2100/850mhz hence incompatible with Voda regional 3g which operates on 900mhz.
29 Dec 2010 08:22:38 PM: I had the exact same issue with 3G.. I was getting better performance using EDGE than I was with 3G. Ridiculous.
2131 Someone from NSW thinks vodafone is BAD at 27 Dec 2010 11:48:28 AM
I was with Vodafone for years, it took like 4 hours for someone to get a MMS from me. No Reception bad Drop Outs. You think with their call centre in Egypt they could afford to improve their network! But NOPE! They go and buy another Telco "3" yet their own network is crap! I since changed to telstra you might pay a few $$ more but at least it works and their customer service is in Australia. BONUS!
27 Dec 2010 11:50:17 AM: True i once sent a PXT at like 10am, the receiver didn't get it till like 3am in the morning. Let's just say they weren't impressed.
27 Dec 2010 11:52:20 AM: I've had that happen also pisses me off
27 Dec 2010 11:57:58 AM: Some of my texts can take up to 1 to 2 days to be received
27 Dec 2010 11:59:16 AM: it takes me 2 to 3 days to recieve MMS. It's a joke.
27 Dec 2010 12:02:01 PM: Their customer service is shocking too.
27 Dec 2010 12:02:53 PM: there txt/MMS service is a complete joke.. Hours, sometimes DAYS to send or receive a txt/sms.. just usually get the resend later BS..
HOW HARD IS IT TO SEND 300K OR LESS DATA ACROSS YOUR CRAP NETWORK VODAFONE?
HOW HARD IS IT TO SEND 300K OR LESS DATA ACROSS YOUR CRAP NETWORK VODAFONE?
27 Dec 2010 12:03:07 PM: LMAO VODAFONE TOLD ME IT WAS A ISSUE WITH MY FRIENDS NETWORK. GOOD TO SEE IT HAPPENS TO OTHERS ALSO STUPID VODAFONE LIARS
27 Dec 2010 12:08:42 PM: That one is a real issue their TXT/PXT service is rubbish. I think Australia Post could deliver a message faster then Vodafone
27 Dec 2010 01:02:48 PM: I have been having txt problems too for the last couple of weeks. Its so annoying specialy when your txting a guy you like and u dont know whether they got the txt or not and you are worried why they havnt replied :(
27 Dec 2010 01:12:35 PM: sometimes some of my sms are sent but never received at all !
and I'm ask them why dont you reply to my questions ? and the person's never even got it, am I still charged for this ?
and I'm ask them why dont you reply to my questions ? and the person's never even got it, am I still charged for this ?
27 Dec 2010 02:35:31 PM: It often takes me a day or two to send/recieve mms. My data speeds suck, even though I am within 2 km of the CBD. I get missed calls without ever ringing, i drop calls, i get patchy coverage. I'm a freelancer, so nothing is worse thatn a telco that doesnt do it right. I just want to swap to another carrier so i can use my phone. I pay $80 a month, and its not good enough. If i'd known about how bad it would have been, i wouldnt have signed up with vodafone.
27 Dec 2010 02:37:32 PM: Like the Tassie centre, Vodafone closed its Egyptian Call centre quite some time ago. My experience with the Egyptian centre was one of technical competence expertise and honesty.
All Vf Australia call centre is now in Mumbai[Bombay] India, where Vf has many regional service call centres.They operate 24/7 but Aust customers are restricted to 8 till 8. Why? Amongst all Indian Call centres, the Mumbai centre is rated the worst on all points by a country mile.
All Vf Australia call centre is now in Mumbai[Bombay] India, where Vf has many regional service call centres.They operate 24/7 but Aust customers are restricted to 8 till 8. Why? Amongst all Indian Call centres, the Mumbai centre is rated the worst on all points by a country mile.
27 Dec 2010 02:56:43 PM: I was in the process of tryng to cancel my plan, when I was asked why - hey, I got no coverage in my home, no coverage in my suburb, random dropouts elsewhere. I was asked if I wanted to talk to the Techo's (in a distinctly indi-gangetic plain accent)to which I said, "No, I've had enough it isn't a technical problem with either my phone, home, suburb or me! I just want to cancel". This was after waiting some 20 mins in the queue. The response "That is nice sir, I'll just transfer you to the technical staff" followed by the equally inept "The operators are currently busy, please hold and we will transfer you to the first available representative". Aaaaargh! I guess there's a good reason they don't like to have a customer contact centre with customers face to face - they'd get the daylights punched out of them!!
Seriously this is not and hasn't been professional for sometime!!
Seriously this is not and hasn't been professional for sometime!!
7 Jan 2011 12:16:23 PM: I now just attach a photo to a pigeons foot - it's way cheaper - and much more reliable.
5246 Someone from NSW thinks vodafone is A bloated binbag of broken dreams floating on a sea of shit at 27 Dec 2010 09:04:30 PM
they f*cked me over years ago when I wouldn't pay their bill for zero service. This is so awesome that they are finally getting screwed over, hope they go bankrupt in australia!
4 Jan 2011 07:43:11 PM: Unfortunately, they are signing up new victims at an allarming rate, they have plenty of money and theres plenty more coming their way
11449 Someone from NSW thinks vodafone is F%#KING REDICULOUS! at 9 Jan 2011 04:05:12 PM
9 Jan 2011 05:12:22 PM: Did you have to give the phone back
9 Jan 2011 05:42:39 PM: vodafone will not cancel a conract until they have recieved the device.
9 Jan 2011 06:19:28 PM: It's an iPhone, and I told they can keep the piece of S%#T!
Bare in mind I did spend about 4hrs doing it as I was on hold for most of the time and my phone kept 'call failing'.... (not surprised) took about 5mins once I finally got through to the cancelations department.
Returning the phone is besides the point, you'll end up with a better phone signing with another provider and porting your old number. That's what I did.
Getting an X10 on Telstra Next G delivered on Wednesday.
Bare in mind I did spend about 4hrs doing it as I was on hold for most of the time and my phone kept 'call failing'.... (not surprised) took about 5mins once I finally got through to the cancelations department.
Returning the phone is besides the point, you'll end up with a better phone signing with another provider and porting your old number. That's what I did.
Getting an X10 on Telstra Next G delivered on Wednesday.
9 Jan 2011 06:29:30 PM: good to hear
9 Jan 2011 07:47:36 PM: My contract runs out on 2 March. I wish to terminate my vodafail contract ASAP but I do not wish to return my handset. Given the recent troubles, do you think I could argue my point? Does anyone know the implications of not returning a handset?
9 Jan 2011 07:54:19 PM: you have to pay to keep the handset im pretty sure
9 Jan 2011 08:34:21 PM: make them a small offer to keep the handset
9 Jan 2011 09:10:27 PM: Just get the same gander from a different carrier on a different plan. Who cares if you have to return it as you'll have a new one.
Any how if you want to fight for that one I'd suggest contacting the telecommunications onbuson regarding it.
Is it just your hand set your so hooked on? My complaint is about service issues or lack of.
Any how if you want to fight for that one I'd suggest contacting the telecommunications onbuson regarding it.
Is it just your hand set your so hooked on? My complaint is about service issues or lack of.
10 Jan 2011 03:17:43 AM: Someone who thinks an X10 is a better phone, someones in for a shock.
Please keep us posted on how it works out.
Please keep us posted on how it works out.
10 Jan 2011 06:05:33 AM: You can't get much worse than an iPhone.... You have to reset the bloody thing almost everyday and sometimes multiple times a day to fix it from freezing etc etc etc. I've had my iPhone replaced at the Apple store 4 times due to hardware issues alone.
11 Jan 2011 05:33:27 PM: enjoy your x10, idiot
12 Jan 2011 01:37:37 PM: You knob! It doesn't matter what phone you end up with. It's about having a network that works!
And for the record the X10 is rated highest out of all Smart Phones for best coverage in regional areas, which is where I am.
If you've got nothing civil and productive to write, perhaps you should go back to wanking over porn sites..
And for the record the X10 is rated highest out of all Smart Phones for best coverage in regional areas, which is where I am.
If you've got nothing civil and productive to write, perhaps you should go back to wanking over porn sites..
14666 Someone from NSW thinks vodafone is don't even respond after TIO complaint at 26 Jan 2011 09:55:39 AM
Hi everyone
I complained to TIO and Vodafone had 10 days to contact me to resolve the situation. Today is the last day and I have heard nothing from Vodafone. Anyone else had this problem? If I go back to TIO will I have to wait another 10 days? I'm getting married next week and will be o/s for the following 3 weeks - I really need to resolve this before I go o/s....
I complained to TIO and Vodafone had 10 days to contact me to resolve the situation. Today is the last day and I have heard nothing from Vodafone. Anyone else had this problem? If I go back to TIO will I have to wait another 10 days? I'm getting married next week and will be o/s for the following 3 weeks - I really need to resolve this before I go o/s....
26 Jan 2011 09:57:51 AM: If the Vodafone doesn't respond within the 10 day period then call up the TIO directly. You shouldn't have to wait again as the 10 day period is meant to give Vodafone the opportunity to fix the problem themselves. Seeing as they haven't contacted you, just ring the TIO tomorrow for the next steps.
4932 Someone from NSW thinks vodafone is Vodafone Service is Unbearlable at 27 Dec 2010 07:42:19 PM
I've been complaining about my vodafone service for over 7 months now http://forums.whirlpool.net.au/forum-replies.cfm?t=1446103 << there was even calls before that. Still trying hard to get out of my contract, hopefully this class action goes through and i get my money back!! Fuck you Vodafags!
15 Jan 2011 10:55:26 PM: It seems you haven't been to the TIO.Do that first.
5019 Someone from NSW thinks vodafone is vf at 27 Dec 2010 08:06:53 PM
often drops out during call, thought it was new iphone. reception poor.
often drops out during call, thought it was new iphone. reception poor.
2827 Someone from NSW thinks vodafone is ABSOLUTE CRAP at 27 Dec 2010 02:36:47 PM
I signed up to a Vodafone Contract in JULY 2009 with the purchase of an iPhone 3GS. In the first week I noticed that I did have better reception at home the 3, which is the bottom of the pit of all telco's. Over the months I noticed a slow decrease in the quality of reception, and now in DECEMBER 2010, I can't get any reception on my Mobile Phone at home. Having called Vodafone on many occassions, the only solution they have is to move around or go elsewhere where there is reception. What Kind of service is this when I am paying them $69.00 pre month on a Fixed Term Contract and can't receive or make calls at home. Add to this the Thousands of call dropouts, SMS messages which take up to 8 hours to get to the recipient, and extremely poor coverage, VODAFONE is not worth slagging on.
I was travelling in Austria in March 2010, and bought a Pre-paid card, with one of their cheapest networks, and never had less than 4 bars of reception, even inside buildings, in tunnels and up in the mountains. This was absolutely incredible, I even had semi reception when I travelled into Slovakia and Hungary. This is what you call service, you get exactly what you pay for. Australian companies are just focusing on making money and providing crap services.This is a problem across the board, Telco's, Gas, Electricity, and whatever other utility service is available. What about the Customer Service Call Centres in India, This is an absolute joke, and invasion of privacy when you have to confirm private information to someone in another country.
Australia is no longer the lucky country, well maybe for the money hungry corporations, which are mainly overseas owned.
Everybody should band together and SAY "ENOUGH IS ENOUGH", Let's get these companies, especially VODACRAP to lift their game, and the best way to do this is by leaving them, the more customers they lose the better. The government is not doing anything to protect people against getting ripped off by these companies, the Governemnt doesn't give a shit, Politicians have their phones paid by the Tax Payer anyway, so they are never concerned.
I have sent a scathing complaint to VODAFONE about my problems, both in writing and over the internet, and if they don't meet my demands, I will just drop the contract, and stop paying them. They can try and recover money from me, and at the same time I will be fighting to recover money from them. Oh yeah, I have also sent one to A Current Affair.....SPREAD THE WORD......
I was travelling in Austria in March 2010, and bought a Pre-paid card, with one of their cheapest networks, and never had less than 4 bars of reception, even inside buildings, in tunnels and up in the mountains. This was absolutely incredible, I even had semi reception when I travelled into Slovakia and Hungary. This is what you call service, you get exactly what you pay for. Australian companies are just focusing on making money and providing crap services.This is a problem across the board, Telco's, Gas, Electricity, and whatever other utility service is available. What about the Customer Service Call Centres in India, This is an absolute joke, and invasion of privacy when you have to confirm private information to someone in another country.
Australia is no longer the lucky country, well maybe for the money hungry corporations, which are mainly overseas owned.
Everybody should band together and SAY "ENOUGH IS ENOUGH", Let's get these companies, especially VODACRAP to lift their game, and the best way to do this is by leaving them, the more customers they lose the better. The government is not doing anything to protect people against getting ripped off by these companies, the Governemnt doesn't give a shit, Politicians have their phones paid by the Tax Payer anyway, so they are never concerned.
I have sent a scathing complaint to VODAFONE about my problems, both in writing and over the internet, and if they don't meet my demands, I will just drop the contract, and stop paying them. They can try and recover money from me, and at the same time I will be fighting to recover money from them. Oh yeah, I have also sent one to A Current Affair.....SPREAD THE WORD......
30 Dec 2010 07:25:05 PM: Well somebody that sees this the sam way i do.. I travell overseas a lot and you are right about the telcos overseas, great service and cheap too, not like these theiving pricks here. Dont worry the big wheel will turn on Vodacrap, they will loose customers, and as dumb as they are, will ask why ??? Go figure..
5631 Someone from NSW thinks vodafone is billing at 28 Dec 2010 12:02:21 AM
6221 Someone from NSW thinks vodafone is Cancell my contract vodaph at 28 Dec 2010 09:08:16 AM
To dear vodaphone if you were talking to someone on the phone and your phone constantly drops out after 1 minute on a number of occasions what would you do? Your friends had something very important to tell you but you got there message a few days later and even there voice mail ? Don't receive text messages when the person next to you sends you one ? Your phone has full service but goes strait to voice mail ? Yes the settings are all correct. Ring the customer service line and wait for a rediculas amount of time and not being racist have not much knowledge that people do work and can't go to the apple store to get phone checked I don't see what for but anyway problem not solved as you can cleary see it's a network problem not the phone, anyway vodaphone how would you deal with all this ? How would you feel? What would you do ? Do you feel as though your not a satisfied paying customer that signed a contract your following but the other party is not providing to the satisfaction of the customer ? Isn't the customer always right ? Just wondering vodaphone how would you feel regards to all this? This is just my inquiry and I can see and read the rest of complaints I beleave somewhere in your customer service policy you have a duty of care please voda could you answer me on how you have done this ? Thanks for your time vodaphone as you have wasted allot of mine
28 Dec 2010 11:47:40 AM: Need a translator for vodaphone customer care I'll swap a donkey for a translator
28 Dec 2010 12:02:47 PM: I reakon they should change laras voice to someone we can't understand so we can hang up quicker instead of waiting 40 mins to 1 hr and doing it anyway love vodaphone and there customer service so helpful awesome company keep up the good work well done maybe they could do arranged dial a bride as well
28 Dec 2010 12:08:27 PM: Vodaphone ring up iinet maybe you can learn from them about customer service no wonder there Aussie complaints are bassed in tassie imagine if they were in syd keep up the good work vodaphone don't cry when the company goes bust and wonder why stupid money hungry saving slave drivers pay Indians $6 a day just tell you how good the company really is no offence to Indians just an example
9195 Someone from NSW thinks vodafone is Who's side are you on Adam ? at 30 Dec 2010 04:20:23 PM
"We understand that this may be a frustrating time for customers however please remember to be calm and respectful to Vodafone employees".
Hang on a minute......who's side are you on Adam ?
Lets talk about the facts.
1. People have been cheated out of their hard earned money cause Vodafone got greedy, bought another company and their network could not handle the new batch of 3 customers. This is one part of a group of systemic issues and it is in-grained in the culture of the company. It is all coming from bad management and greed. Remember Onetel ?
2. The damage is already done, it's not about Vodafone working on a problem to resolve issues. Everyone one is having serious problems with their service and Vodafone have kept everyone in the dark cause they got greedy and lost control on many levels.
3. Vodafone does not care about customers it cares about money, they got caught out in a money grab.
4. The oversea's call centre workers are hardly calm and respectful to us ! There are the people who have to handle the fallout from a flawed company.
Join the class action and make Vodafone pay you back the money they have stolen from you.
Hang on a minute......who's side are you on Adam ?
Lets talk about the facts.
1. People have been cheated out of their hard earned money cause Vodafone got greedy, bought another company and their network could not handle the new batch of 3 customers. This is one part of a group of systemic issues and it is in-grained in the culture of the company. It is all coming from bad management and greed. Remember Onetel ?
2. The damage is already done, it's not about Vodafone working on a problem to resolve issues. Everyone one is having serious problems with their service and Vodafone have kept everyone in the dark cause they got greedy and lost control on many levels.
3. Vodafone does not care about customers it cares about money, they got caught out in a money grab.
4. The oversea's call centre workers are hardly calm and respectful to us ! There are the people who have to handle the fallout from a flawed company.
Join the class action and make Vodafone pay you back the money they have stolen from you.
30 Dec 2010 04:36:46 PM: The Facts? Your facts are incorrect. Voda did not buy 3, the networks are still separate so the merge has not effected the networks at all.
30 Dec 2010 05:45:57 PM: ^^This! LOL I put a number in front of my sentence so therefore it is fact!!!
Lets talk about facts!
1) I have no idea but I love to rant!
2) I just went full retard.
Join this pack of ranting fools that want to jump on the band wagon! Hurr durr.
Lets talk about facts!
1) I have no idea but I love to rant!
2) I just went full retard.
Join this pack of ranting fools that want to jump on the band wagon! Hurr durr.
30 Dec 2010 06:31:20 PM: I agree, it seems as though Adam is, for some unknown reason, selling out to Vodafone. FACT: the problems are still there!
I wonder if the Vodafone legal team have issued threats to Vodafail?
I wonder if the Vodafone legal team have issued threats to Vodafail?
30 Dec 2010 06:59:37 PM: Telling people to act like calm and civilised human beings is not selling out! I am a fellow Vodafone sufferer, but I also have a close friend who is a store employee. He gets yelled at and abused at work all the time now - due to the company's incompetence and the customer care people being useless and rude. He is a good guy, but what can he do? He is upset at his company as well and I feel bad for him. I think Adam is just trying to be fair to everyone who has been hurt over this. We have seen comments from other employees saying the same things. Let's be tough on the Voda Execs, but not pick on the lower employees who are also suffering.
30 Dec 2010 07:09:26 PM: Adam is a thoroughly decent and honest person with integrity. He has not sold out to Vodafone.
30 Dec 2010 07:17:12 PM: Hi, I'm on the side of getting things done. I created this site to get Vodafone to acknowledge and fix the problems that I and many others are/were suffering with. Clearly I have gotten Vodafone's attention and now it's time for them to fix the issues. My issues are/were fixed when they agreed to let me out of my contract; that is the fix some people want while others might want free credit or just knowing when their reception will return to normal.
As this site has grown some of the comments have become increasingly threatening on both sides and that is personally and deeply concerning to me. I'm angry and frustrated about the mobile phone problem's I've had as you and many others are. However I've always differentiated between the casual staff member who sells the product and the company who makes that job increasingly difficult. The management of the company is responsible for setting those policies and when they change them the staff will be able to do their job better.
I have not received any legal threats (only the logo on the facebook group was taken down because of trademark infringement) and I have definitely not sold out. I'm not interested in selling and no one is interested in buying. I'll be maintaining this site until the main issues are fixed as I look forward to going back to my fulltime job and my normal life. Thanks. - Adam Brimo
As this site has grown some of the comments have become increasingly threatening on both sides and that is personally and deeply concerning to me. I'm angry and frustrated about the mobile phone problem's I've had as you and many others are. However I've always differentiated between the casual staff member who sells the product and the company who makes that job increasingly difficult. The management of the company is responsible for setting those policies and when they change them the staff will be able to do their job better.
I have not received any legal threats (only the logo on the facebook group was taken down because of trademark infringement) and I have definitely not sold out. I'm not interested in selling and no one is interested in buying. I'll be maintaining this site until the main issues are fixed as I look forward to going back to my fulltime job and my normal life. Thanks. - Adam Brimo
30 Dec 2010 07:28:02 PM: To the OP and 8:31:20pm, I can't believe after everything Adam has done with this site, bringing your complaints to light and standing up to the CEO (who must be pretty ppiiissed at him), detailing all your options (including lawsuit), defending your right to complain when angry employees troll the site, you are STILL so quick to doubt/smear Adam's character while you yourself can be protected by the anonymity that his site gives you. Wow.
30 Dec 2010 08:00:42 PM: To the OP and 8:31:20pm, I can't believe after everything Adam has done with this site, bringing your complaints to light and standing up to the CEO (who must be pretty ppiiissed at him), detailing all your options (including lawsuit), defending your right to complain when angry employees troll the site, you are STILL so quick to doubt/smear Adam's character while you yourself can be protected by the anonymity that his site gives you. Wow.
30 Dec 2010 08:27:03 PM: To the OP and 8:31:20pm, I can't believe after everything Adam has done with this site, bringing your complaints to light and standing up to the CEO (who must be pretty ppiiissed at him), detailing all your options (including lawsuit), defending your right to complain when angry employees troll the site, you are STILL so quick to doubt/smear Adam's character while you yourself can be protected by the anonymity that his site gives you. Wow.
30 Dec 2010 08:57:04 PM: @ 30 Dec 2010 09:28:02 PM - Nicely put, well said!!!
15 Jan 2011 11:25:40 PM: To the original poster.As far as I know, Adam has never said he would fight your battles for you.By setting up this website, he has made it possible for people to realise they are not alone, and so they are not fighting the might and inertia of a large company, all alone and ignorant. He has posted different options available to you, and maintained this website at what has must been a huge drain on his and his friends's lives. He could so easily have just dropped it as soon as his own situation was resolved.
It makes no sense to treat the shopfront staff as badly as Vodafone has treated us- means that we don't have anything to complain about, if you think about it.
This evening, there have been so many Vodafone ads on the tv, full of promises, and I am infuriated by that.Doesn't mean I'm going to smash my tv.(Swear at it is an option-it doesn't have feelings)So, similarly, treat the bottom of the chain staff with respect,unless they're rude to you. I hope lots of them sue Vodafone for Stress compensation.
It makes no sense to treat the shopfront staff as badly as Vodafone has treated us- means that we don't have anything to complain about, if you think about it.
This evening, there have been so many Vodafone ads on the tv, full of promises, and I am infuriated by that.Doesn't mean I'm going to smash my tv.(Swear at it is an option-it doesn't have feelings)So, similarly, treat the bottom of the chain staff with respect,unless they're rude to you. I hope lots of them sue Vodafone for Stress compensation.
16854 Someone from NSW thinks vodafone is criminal at 19 Apr 2011 06:48:00 PM
rang vodacrap 3 times,have excuses like my laptop settings are wrong,so we adjusted the settings .. still the same.
Next excuse was the usb stick sim was not functioning properly so i replaced it with a new one from vodafone,still the same..... this criminal sindicate will do everything they can to keep you paying for a service they cannot provide
Next excuse was the usb stick sim was not functioning properly so i replaced it with a new one from vodafone,still the same..... this criminal sindicate will do everything they can to keep you paying for a service they cannot provide
1215 Someone from NSW thinks vodafone is Did you mean 'foul' ? at 20 Dec 2010 01:42:18 PM
First of all, if you like Lara, you are not normal and you should seek professional counsel.
VF is trenching itself behind recorded messages which are most of the times unbelievingly useless, stubborn in denying simple one-word requests like 'operator' or 'sales' and definitively time wasting.
I'm now studying Hindi hoping to improve communication with the very kind, but at times unintelligible, call centres' operators.
VF culture is based on the principle of treating customers as members of the Mushrooms Club: kept in the dark and fed bullshit.
In all this, VF shows its total disregard towards its clients, who, usually locked in a 24 month contract, must either withstand the serious deficiencies of the service they are paying for or loosing money just to be free to choose a better and fair alternative.
VF could probably regain some credibility if it would, for once, admit its faults and apologise, drop a few sponsorships and use the money to improve its performance and, finally, sack the 'wise guys' responsible for this chaos.
That for sure would sooth the pain.
VF is trenching itself behind recorded messages which are most of the times unbelievingly useless, stubborn in denying simple one-word requests like 'operator' or 'sales' and definitively time wasting.
I'm now studying Hindi hoping to improve communication with the very kind, but at times unintelligible, call centres' operators.
VF culture is based on the principle of treating customers as members of the Mushrooms Club: kept in the dark and fed bullshit.
In all this, VF shows its total disregard towards its clients, who, usually locked in a 24 month contract, must either withstand the serious deficiencies of the service they are paying for or loosing money just to be free to choose a better and fair alternative.
VF could probably regain some credibility if it would, for once, admit its faults and apologise, drop a few sponsorships and use the money to improve its performance and, finally, sack the 'wise guys' responsible for this chaos.
That for sure would sooth the pain.
22 Dec 2010 07:53:22 AM: Can I borrow your Hindi-learning book?
I too have no idea what these untrained, uncaring morons are sayng half the time.
I too have no idea what these untrained, uncaring morons are sayng half the time.
22 Dec 2010 08:49:06 PM: excuse me. they are some of the most helpful people ive spoken to. to them this is one of the best jobs they can get and yet there are people like you giving them shit just because they have a slight accent. they are the ones who listen to arrogant, impatient tosser like you who should know better than to be racist in this day and age. sure they might be hard to understand sometimes but you can ask them to slow down, they dont get offended. sure you do get some unhelpful customer care consultants but that does draw means to judge the rest.
27 Dec 2010 07:41:16 AM: It is not racist to choose to spend your money with a company that speaks your language.
27 Dec 2010 11:22:23 AM: Vodafone is the worst of the worst
1569 Someone from NSW thinks vodafone is terrible at 27 Dec 2010 07:14:23 AM
Their "PREPAID" mobile broadband USB stick is the worst thing i have ever owned, paid out $120 to get 2GB of data, the 2GB acutally never eventuated, but the major problem is the terribly slow wireless network, my friends dial up was actually quicker, and at busy times, the network never worked at all - too many ppl on the system it just crashes! Signed up to another carrier via my landline, and the commy is 10 times faster, and hasnt had a problem since i signed 4 months ago. Anyway, their system let me down so much, and all the guy could tell me was to take it to another place to use it - WHAT THE? Why would i need to take it to another place, when the stick gave me 3/5 network bars? Are you telling me that is not enough reception? I have a desktop computer! Its the damn faulty stick or the network. He had no answer to fix it, so i fixed it and went somewhere else. Do yourself a favour, DONT GET THE WIRELESS USB STICK!!!!!!!!!!
27 Dec 2010 08:00:00 AM: Same. 2Gig stick usb modem. sitting in my office in the heart of the Sydney CBD I regularly get speeds slower than dialup (actually a lot slower than dialup- try 9600 baud if lucky). It took me over four hours to even activate the stick through the Voda website because the networks speed was so slow. (The activation process directs all traffic from the stick to the activation website until done). Thankfully I bought prepaid and am not locked into any contract. The fact is that I paid $120 for something that simply doesn't work. I wont ever use VF again.
27 Dec 2010 09:32:02 AM: We purchase a VF plan with 1 GB per month USB stick and quick simply the stick doesn't work. Hasn't connected once. We have been back countless times but gave up because we found the pre-paid stick worked - so just changed the sim over and we are working but we shouldn't have to do this. Not to mention the phone does not have any reception in country Vic. - none in Barwon Heads or Tallygaroopna not Shepparton
27 Dec 2010 09:34:14 AM: We purchase a VF plan with 1 GB per month USB stick and quick simply the stick doesn't work. Hasn't connected once. We have been back countless times but gave up because we found the pre-paid stick worked - so just changed the sim over and we are working but we shouldn't have to do this. Not to mention the phone does not have any reception in country Vic. - none in Barwon Heads or Tallygaroopna not Shepparton
27 Dec 2010 11:52:26 AM: i purchased the pre paid stick. it took 2 weeks for the usb to arrive and another 2 weeks for the sim to arrive..it has never worked, so i kissed my data goodbye.i wont call them because in the time it took for the sim to arrive i had called every day for a week, was pushed around 8 different departments, gven a shipping number to trace which was not the number and then was told i dont have a shipping number...VF can kiss my butt, will never deal with them again.
27 Dec 2010 11:57:36 AM: i purchased the pre paid stick. it took 2 weeks for the usb to arrive and another 2 weeks for the sim to arrive..it has never worked, so i kissed my data goodbye.i wont call them because in the time it took for the sim to arrive i had called every day for a week, was pushed around 8 different departments, gven a shipping number to trace which was not the number and then was told i dont have a shipping number...VF can kiss my butt, will never deal with them again.
27 Dec 2010 11:59:31 AM: have had a prepaid stick for over 5 months now. Reception was non-existent in my room, let alone in the lounge room. apparently it was the one area of launceston that didnt have very good coverage.. Now recently i have moved, and had issues the other day with my stick. 2 calls to vodafone (yes two because my crazy johns mobile dropped out), 50 minutes later i was told that i had to take it else where to check it out to see if it was just the area i was in, or i would be sent a new $2 sim card. It was the stick itself that was the issue.. i had reception only hours before. at the end of the day, the call center had stuffed up my computer with a stupid dial-up option always popping up and never disappearing, my computer forced itself off, and wanted to restore itself to a previous date and my Internet security had turned itself off. I had not changed any of the settings; so i do blame vodafone. Now just to add insult to injury, am moving to queensland and will need to find a new internet provider as i wont have reception where i am moving to. Massive Fail on the part of vodafone.
27 Dec 2010 12:07:13 PM: Yeah same problem. I had to use it for a month or two due for my business because the main line was down due to a disaster and being in ICT I can easily spot the problem. Cheap, crappy Chinese piece of trash. Drivers are written by morons, GUI software doesn't work properly (bandwidth counter doesn't work), it's not properly plug-n-play and barely supports Windows 7 let alone anything exotic.
2324 Someone from NSW thinks vodafone is Unconscionable at 27 Dec 2010 12:31:01 PM
I was around my partners place last night using her post paid Vodafone Internet. It kept cutting out all the time. I restarted it 6 times in 2 hours. I used to using my Telstra Cable connection which has worked flawlessly for 6 years.
The government needs to take Vodafone to account. All Vodafone users should DEMAND a REFUND!
The government needs to take Vodafone to account. All Vodafone users should DEMAND a REFUND!
27 Dec 2010 04:03:27 PM: I have had my Nokia E63 for 1 year and it takes my phone 3 hours to receive a text message from my friends and I'm with Vodafone. So Vodafone is really Vodafail!
27 Dec 2010 04:25:04 PM: I am in Sydney suburb. You are fortunate to receive even if after 3 hours. Mine gets lost or arrive next day. I just drove from Paramatta Road, Strathfield. I had no signal for over 20 minutes. Vodaphone wasn't so pathetic. It just gets getting worse. I am willing to return them the phone, if only they will be so kind as to cancel my contract.
27 Dec 2010 09:30:06 PM: I have been with Vodafail for approx 10 years, i spend approx 38-48 hrs outcalls a month and who knows about incoming its up there, all i can say i have been getting an incredible amount of drop outs say 10-20 a day if not more, the reception seems to be getting worse and then i try contacting them and it can take up to 2 hrs sometimes i cant get through as when it seems i have gotten through it hangs up on me absolute CRAP and we pay premium rates for this pathetic service, i am actually considering changing carriers asthey dont care so maybe i should just move on from this trash
7823 Someone from NSW thinks vodafone is HUGE at 28 Dec 2010 09:47:32 PM
im sick of the indian call centers to be fair. Cant we just move the call centers to Harris Park next to parramatta?
28 Dec 2010 10:07:13 PM: Yeah I'm also sick of this. I always loved that Voda kept those jobs locally and staff were so friendly. Plus calls were generally answered in minutes. Now you're lucky to be answer within an hour at The Indian call centers plus staff are not friendly and place blame on the customer. Don't see the point of cost cutting when it damages your brand and reputation so much?
30 Dec 2010 04:27:43 PM: Racist?
30 Dec 2010 05:27:48 PM: Racist?
30 Dec 2010 07:02:45 PM: No Realist.... wake up its about the phone provider not your little ego....
30 Dec 2010 07:08:01 PM: I am being the realist, you on the other hand are being a bigoted racist. Move on you bogan.
30 Dec 2010 07:13:52 PM: I am being the realist, you on the other hand are being a bigoted racist. Move on you bogan.
1 Jan 2011 01:03:09 PM: Do I detect a stutter?
2 Jan 2011 02:14:21 AM: It's true, not racist at all - ask anyone my family - we have exchange students from everywhere come and live with us! I'm far from racist and i can honestly say it makes it difficult when you call up to complain and find it difficult to understand what the other person is saying .... it makes you more frustrated!!!
2 Jan 2011 05:54:17 AM: So hes a bigoted racist?Why? because he preferred prompt and friendly service?
15 Jan 2011 11:43:24 PM: The people in the call centre are doing a physically clean job, and they would be doing exactly what they're told by their managers to do. If that includes being obstuctive, or dropping calls out, and this seems to be a wide spread complaint, then they are being told to do it- otherwise they would have all been replaced by people who were helpful and didn't drop calls out and generally stuff up.It never hurts to politely ask them to speak more slowly, and, if necessary, you ask if you are speaking to quickly for them.Easy to do when angry.
I despise the senior executives of Vodafone, and don't envy anybody in India desperate to hang on to a job. And I think they are the poorer Indians, because some call centres have staff whose English is much less accented.
I despise the senior executives of Vodafone, and don't envy anybody in India desperate to hang on to a job. And I think they are the poorer Indians, because some call centres have staff whose English is much less accented.
8696 Someone from NSW thinks vodafone is vodajoke at 29 Dec 2010 07:05:32 PM
im going to Telstra
9520 Someone from NSW thinks vodafone is Alright, according to an employee on ProductReview at 31 Dec 2010 11:32:26 AM
This is a verbatim copy of a 5 star review of Vodafone from an apparent employee on http://www.productreview.com.au/showitem.php?item_id=35012
Begin quote:
"Overall: I am tired of reading all these reviews and them just constantly saying, "the service with vodafone is crap" The merge between 3 and Vodafone has affected the 3G network immensely. Vodafone are aware of this situation they are trying to improve it by putting up more towers and in the next 18 months looking at introducing a 4G network. With the storms occuring this summer it has become very difficult to fix the network. It's not as if Vodafone are turning a blind eye to the issues all the customers are facing. Vodafone knows the service is constantly dropping out. It mainly effects the touch screen smartphones, eg. Iphone, N8 & HTC's. The issues happening with Vodafone is the network not the customer service itself. With the network being down there is a high demand on phone calls to the customer care team, who are situated in mumbai, so yes the people who answer the phones are of indian relation. They try very hard to help find a solution to each individual customers enquires, but you have to understand that just as much as we have trouble understanding them, they also have trouble understanding us and our accents. So being racist and carrying on saying that you are getting frustrated with the team is just childish. They wont have all the answers and until we recieve information from Vodadone Head Office themselves we don't have much information that we can forward on to our customers. WE KNOW THAT CALLS ARE DROPPING OUT. WE KNOW THAT THERE ARE HIGH DEMAND ON PHONE CALLS TO THE CUSTOMER CARE TEAM. WE ARE TRYING TO SOLVE THE PROBLEM. ITS THE NETWORK ITSELF NOT THE SERVICE YOU RECIEVE FROM A MEMBER OF VODAFONE."
End Quote:
It appears highly likely that Vodafone management are fully aware that they cannot provide the service they contracted, yet still they are advertising furiously, and signing gullible customers to a failed service. This is tantamount to fraud.
Adam, coud you please pass on the above link to your new media mates; they might like to pick up on the 'poor Vodafone support staff' angle, given the shortage of other 'news'.
Begin quote:
"Overall: I am tired of reading all these reviews and them just constantly saying, "the service with vodafone is crap" The merge between 3 and Vodafone has affected the 3G network immensely. Vodafone are aware of this situation they are trying to improve it by putting up more towers and in the next 18 months looking at introducing a 4G network. With the storms occuring this summer it has become very difficult to fix the network. It's not as if Vodafone are turning a blind eye to the issues all the customers are facing. Vodafone knows the service is constantly dropping out. It mainly effects the touch screen smartphones, eg. Iphone, N8 & HTC's. The issues happening with Vodafone is the network not the customer service itself. With the network being down there is a high demand on phone calls to the customer care team, who are situated in mumbai, so yes the people who answer the phones are of indian relation. They try very hard to help find a solution to each individual customers enquires, but you have to understand that just as much as we have trouble understanding them, they also have trouble understanding us and our accents. So being racist and carrying on saying that you are getting frustrated with the team is just childish. They wont have all the answers and until we recieve information from Vodadone Head Office themselves we don't have much information that we can forward on to our customers. WE KNOW THAT CALLS ARE DROPPING OUT. WE KNOW THAT THERE ARE HIGH DEMAND ON PHONE CALLS TO THE CUSTOMER CARE TEAM. WE ARE TRYING TO SOLVE THE PROBLEM. ITS THE NETWORK ITSELF NOT THE SERVICE YOU RECIEVE FROM A MEMBER OF VODAFONE."
End Quote:
It appears highly likely that Vodafone management are fully aware that they cannot provide the service they contracted, yet still they are advertising furiously, and signing gullible customers to a failed service. This is tantamount to fraud.
Adam, coud you please pass on the above link to your new media mates; they might like to pick up on the 'poor Vodafone support staff' angle, given the shortage of other 'news'.
31 Dec 2010 11:38:47 AM: "but you have to understand that just as much as we have trouble understanding them, they also have trouble understanding us and our accents." THIS WOULD NOT HAPPEN IF THE CALL CENTRES WERE IN AUSTRALIA
31 Dec 2010 12:39:12 PM: I wouldn't care where they were if you could at least get throught to a human being to talk to!!! I don't want to hang on for 2 hours and have their silly call back service late into the evening after giving up. Optus answers within a few minutes. I have changed to their internet service, given up on the USB stick - hopeless.
31 Dec 2010 02:26:35 PM: Thanks for that, we have been contacted by some vodafone staff who are suffering as well. I'll pass it on. - Adam
11490 Someone from NSW thinks vodafone is worst in the world? at 9 Jan 2011 06:29:08 PM
3G and 2G dropouts, missed calls, no service where previously we had full service. All up about 50% of the time our phones have no reception at all, particularly during business hours, where previously I had full coverage at my desk.
Since the merger of 3 and Vodafone, service coverage has declined markedly - previously we had full coverage at home, now we are lucky to get 1 bar for both phone and wireless internet. Both drop out with annoying regularity. Service in Westfield Miranda used to be full coverage; it is n ow 50% no service.
My partner's phone, also with 3/Vodafone, can be on the coffee table next to mine, and hers shows reception while mine has none, whilst at other times the reverse can apply. There is no consistency.
As a committee member of a 4WD Club, I need access to my phone 24/7, in case of a search and rescue emergency.
3 says the problem lies with Vodafone; Vodafone says it because we are with 3. Both then blame the fact that we each have an iPhone 3GS (despite my having upgraded both phones to O/S 4.02), saying the phone has known reception problems.
Vodafone will not release either of us from our contracts - they say we have to go to 3 to deal with anything ; they have nothing to do with 3. 3 say all their contracts are now Vodafone property, and only they can release us.
3 want $585 each to change us from our contracts and onto new Vodafone contracts and a new phone each. This new contract will cost us each another $35.00 each per month (which we can't afford). They refuse to release us from our contracts and allow us to switch to another carrier.
Neither carrier is interested in my need for access to my phone 24/7.
Since the merger of 3 and Vodafone, service coverage has declined markedly - previously we had full coverage at home, now we are lucky to get 1 bar for both phone and wireless internet. Both drop out with annoying regularity. Service in Westfield Miranda used to be full coverage; it is n ow 50% no service.
My partner's phone, also with 3/Vodafone, can be on the coffee table next to mine, and hers shows reception while mine has none, whilst at other times the reverse can apply. There is no consistency.
As a committee member of a 4WD Club, I need access to my phone 24/7, in case of a search and rescue emergency.
3 says the problem lies with Vodafone; Vodafone says it because we are with 3. Both then blame the fact that we each have an iPhone 3GS (despite my having upgraded both phones to O/S 4.02), saying the phone has known reception problems.
Vodafone will not release either of us from our contracts - they say we have to go to 3 to deal with anything ; they have nothing to do with 3. 3 say all their contracts are now Vodafone property, and only they can release us.
3 want $585 each to change us from our contracts and onto new Vodafone contracts and a new phone each. This new contract will cost us each another $35.00 each per month (which we can't afford). They refuse to release us from our contracts and allow us to switch to another carrier.
Neither carrier is interested in my need for access to my phone 24/7.
9 Jan 2011 06:47:15 PM: In addition the biggest fail was I couldn't contact any of my 5 family members in the UK on Christmas day, due to the famous connection error'. Thanks Voda for disappointing all my family, and still charging me for the privilege. (Yes I did get charged for 1 minute and flagfall - how is that right?)
Thanks for an awesome read!
Vodafail.com Moderation Team
Vodafail.com Moderation Team
They simply denied it and hoped no one noticed in the time it took them to install more towers and upgrade their network, for which, like Vodafone, they are constantly still doing.
I have noticed a LOT of pro telstra comments on the site. Is this why they charge like a wounded bull, because that have TWAT monkeys running around commenting on forums against thier competitors?
If that's your idea of courage, I'd hate to see your idea of business sense.
- Ms.
Vonaphone Prepaid thank Goodness!!