Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1329 Someone from NSW thinks vodafone is at 21 Dec 2010 11:28:43 AM
In the past 2 days he has spent over 3 hours on hold to Vodafone to try and get out of his contract as he has a phone he can not use, he pays for a service you are not providing. Where is he in regards to this? Exactly where he was when it all started with a brand new phone he can't use due to no reception.
We're not stupid enough to try all other options before hand. He used to work for Vodafone we know the dril. It's a new phone, new sim card. Accept the problem is Vodafone and people may be more willing to give you a second chance for speaking the truth.
"recent intermittent network issues"
These issues have been reported for a very long time and are not intermittent.
"various blogs"
Oh..........that would be www.vodafail.com and other various blogs..........
"it%u2019s clear we could have done a better job at keeping you across what%u2019s been happening."
Better words to have used than "could" is "should" and "across" should be "informed".
"We have been working with customers on a case by case basis to understand individual situations, resolve the issues and see what we can do to put things right, but I appreciate that there may be some of you who are still unhappy."
May be some of us who are still unhappy????? By the way, most of us cannot speak to a consultant on 1555 as the average wait is 45 minutes day and night!!!
"As you may know, we are experiencing some busy times at present into Vodafone Care (our call centre), so thank you for your patience"
Really???? Most of us never knew that!!! I wonder why that is???(see above)
"You can also choose to have a call back if you prefer not to hold."
Tried it..........does not work!!!!
"We%u2019ll also keep you across any other network plans that will improve your service"
It's that word "across" again!!!! Try "informed" next time..........there will be a next time.....right???
Finally my bit, Nigel what you have written appears to have been produced on the back of a fag packet in-between holes on the golf course and really without much thought to the content.
It falls far too short of what should be expected from the CEO of Vodafone.
Your lack lustre telecommunications business appears to be in great disarray, but at last perhaps, just maybe, you are beginning to listen and learn from the most important people in your business, us.......the customers.
Check out the comments on www.vodafail.com and your own various blogs.