26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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21115 Someone from TAS thinks vodafone is Epic. at 13 Mar 2012 08:38:26 PM
my "3.6Mbps" mobile broadband usb stick has an average speed of 0.03Mbps and a top speed of 0.2Mbps and it drops out every 20 or so minutes, also my ping is 709ms on a server 10km away from me. Vodafail.

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20986 Someone from TAS thinks vodafone is no reception inside home at 29 Feb 2012 11:13:57 AM
Lot of problems with reception and dropped calls when called customer care all dumb guys dont want to listen

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20945 Someone from TAS thinks vodafone is Overcharging on data at 23 Feb 2012 05:20:35 PM
Currently trying to fix an issue with vodafone regarding data usage. For some reason late last year the data with my $69 plan changed. Have now received a bill showing I have gone over my data usage. The conflicting information I receive is
Calling 1512- you have 2.6GB remaining of your original 1.3GB.......someone doesn't know maths!!!!
Hobart store- your plan has some how reverted and you have 1.5GB......what the heck!!!!!
Calling 1555- you actually have 3.GB (tried to explain that the 3GB is broken up into Slots of data!
My vodafone (Internet)- 2GB
I await the call from vodafone tomorrow and will certainly be calling TIO first thing Friday morning if no resolution!

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20832 Someone from TAS thinks vodafone is Worst of the worst at 10 Feb 2012 10:02:11 AM
Australia was the worst performing subsidiary in Vodafone's "Other Africa, Middle East, Asia Pacific" division, which also includes New Zealand, Egypt, Ghana and Qatar.

Read more: http://www.smh.com.au/business/vodafone-mobile-revenues-take-a-pounding-20120210-1s8oa.html#ixzz1lw7O3l1M

Egypt has suffered civil unrest and Vodafone there still did better than in Australia. I tell you there will be civil unrest here too if the ACMA don't get off their ARSE and do something about this!!!
12 Feb 2012 01:10:47 PM: Me thinks that (VHA)Vodafone Hutchison Australia is very close to 'INSOLVENCY'
I personally do not think that it will last very much longer.
The 12 banks that have propped up this 'FARCE of a Telco' must be VERY WORRIED.

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20795 Someone from TAS thinks vodafone is total fail at 7 Feb 2012 10:36:56 AM
For the past several hours my entire company has had no mobile coverage even though we're sitting in the middle of Launceston - nothing but the sos symbol.
And guess what? A half hour call to vodafone skipping through three people resulted in....nothing - they can't detect a fault!

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20691 Someone from TAS thinks vodafone is 0 at 24 Jan 2012 01:27:46 PM
Vodafone is the best phone company out there..
24 Jan 2012 06:18:11 PM: So what time does the store open tomorrow?
24 Jan 2012 10:02:54 PM: Why?
25 Jan 2012 06:31:27 PM: It is very obvious to me that the OP is a Vodafail employee......that's why. Just wanted to know what time the store opens..........
5 Feb 2012 01:39:23 PM: The Vodafone employee will have to put you on hold to find out when the store opens.
Once you have waited at 30 minutes,the Vodafone employee has transferred you to another department,then,you wait another 30 minutes holding on further,to get another Vodafone employee who has no idea what you asked.

So, the answer to the question"So what time does the store open tommorrow?

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20674 Someone from TAS thinks vodafone is 0 at 22 Jan 2012 08:37:42 AM
Not in a mess

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20670 Someone from TAS thinks vodafone is You may have all the time in the world, I dont! at 21 Jan 2012 05:59:20 PM
Wow, Vodafone. 70k per second tonight tops, thank you soooo much! Enjoyable experience, NOT!

Oh, and Vodafail, these Captcha's are too hard!

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20648 Someone from TAS thinks vodafone is discombobulated at 19 Jan 2012 05:11:47 AM

Having been recently terminated from my place of employment after nearly
7 years of service at the Vodafone Contact Centre at Huntingfield Kingston.

I am going to stand outside the gates of the contact centre with a
sign "I would not treat my dog the way I have been treated" I would
bring my dog Jessica as well for company and to
obviously make my point in regards to the way I have been treated.

Exposure to Vodafone's behavior I believe needs to be exposed and I believe would
bring forward many others who have been unfairly treated.

My aim is to make others that work there aware that even with union
support their jobs are not safe from Vodafone's manipulation to have
your place of employment terminated.
My self and others have been I believe unfairly dismissed recently. I
believe that it has something to do with the contact centre being moved
totally offshore to Mumbai in India in the not to distant future. So
that Vodafone does not have to pay huge sums of money for redundancy
packages for staff that have been there long term.

My stand against Vodafone continues with an unfair dismissal hearing due
at the end of this month.
21 Jan 2012 05:49:46 PM: How did you and Jessica go with your rant?
25 Jan 2012 07:16:46 AM: What were their reasons for terminating your employment?
25 Jan 2012 09:00:34 PM: He won't reply because he is weak!!
26 Jan 2012 04:44:25 PM: Go for it and good luck to you and every Vodaphone employee in the same position.
The reasons are unimportant. If it has been unfair dismissal get every cent you are owed and then some.
26 Jan 2012 05:19:38 PM: As an ex employee, I know how voda rock n roll. I'd say you are one of MANY going for unfair dismissal, did you know they have never won an unfair dismissal trial? Gotta love the politics at Kingston. Good luck to us getting what we deserve and showing how voda DO NOT live up to their alleged values

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20575 Someone from TAS thinks vodafone is laughable at 11 Jan 2012 01:02:11 PM
Trying to call VF today to cancel. Use "callback" service, lady calls me back from VF... explained that I wanted to cancel my contract... so she transfers me to the cancellation dept - who have a system outage at present. Good God. Cant even cancel the contract because of hardware/software failure!!

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20306 Someone from TAS thinks vodafone is Warner-Fail at 13 Dec 2011 10:06:20 AM
They can't get ANYTHING right!!!


Guess which company was behind this bright idea!!!!
13 Dec 2011 10:12:01 AM:
Ian Chappell, now a Nine commentator, was also critical and last night sarcastically called phone app voting a "genius idea".

Chappell said [the initiative] devalued, and opened the potential for "stupidity"

Absolutely classic Vodafail - ""genius"", devlaued, and stupid. That just about sums up Vodafail.

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20052 Someone from TAS thinks vodafone is Extreme fail at 20 Nov 2011 09:54:36 PM
Stupid me bought 3G USB modem Prepaid, who the hell wants 3g "broadband" that works barely faster than old fashioned dial-up? It isn't the 90's anymore. Will never use Vodafone again. BTW I live in Kingston Beach.
Vodafone should not be allowed to advertise their products as broadband.
21 Nov 2011 11:18:39 AM: VF should not advertise full stop name 1 product that works.

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19462 Someone from TAS thinks vodafone is very fail at 17 Sep 2011 09:42:55 PM
have no 3G for 3 days now,cant get or send mms or emails

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19286 Someone from TAS thinks vodafone is 3G Rubish at 28 Aug 2011 12:24:24 PM
Am so sick of 3G being useless in Northern Hobart, perfect signal but major disruptions. Plan a day online and more often than not it's a waste of time. This has been going on for ages. Fix It!!
28 Aug 2011 02:20:59 PM: UPLOAD FAILED - FAILED TO CONNECT - ALL DAY LONG!!!!!!!!!!!!!!!!!!!!!
29 Aug 2011 01:26:16 PM: Geez, I cant load more than one lightweight page at a time let alone upload anything on my laptop...

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19282 Someone from TAS thinks vodafone is dial 1555-Fail at 27 Aug 2011 09:46:07 PM
Went to do my upgrade today, after the call dropped out, I couldn't get a signal to call them back, I did manage to go outside, walk up a hill, round the corner and into an optus store before the vodafail had one bar.

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19264 Someone from TAS thinks vodafone is increasingly fail at 25 Aug 2011 02:39:40 PM
I was a prepaid customer, had okayish coverage at home and at work. Coverage maps and word-of-mouth indicated that vodafone coverage in these places was fine, so I put it down to my old handset having a lame antenna. Signed up on a contract to get a nice new phone, thinking from experience that my coverage would remain okay. however found that I now have NO coverage at home (let alone 3G) and only intermittent at work. Brought this up and got some reduction in my monthly fees as compensation but am still stuck on a contract with a phone that I can't use to make or receive calls or texts. After an unrelated (but still incredibly annoying) issue I have learned not to bother trying to call the call centre. I got through eventually but the line quality was so bad it was very hard to communicate the problem which was then dismissed by the worker as impossible (was later resolved in-store by a manager after 90min of troubleshooting on his part)

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19108 Someone from TAS thinks vodafone is Piss Poor at 10 Aug 2011 02:45:22 AM
Been with Throwdafone for about 5 years. Early on they were fine, over the past few years their service has been totally shitful. Absolutely disgraceful.
I reside less than 2kms from the CBD in a capital city and the service is patchy, mostly drops out, I have to go into my backyard to take and make calls.
I have to sit my phone on my kitchen table at an odd angle to receive any net coverage. Pages drop out or are hideously slow.
STILL having problems quite a bit with texts not sending.
As a paying customer as I say this - FIX YOUR PRODUCT FOR CHRIST'S SAKE!
10 Aug 2011 02:52:40 AM: Even better: I signed up for the Live AFL Scores thing through Vodafail.
First season I signed up, no dramas.
This season = nothing. Then, in the middle of the night last week, I started getting quarter by quarter updates from matches FOUR months ago!
Woke up to 17 new text messages with quarter time, half time, three quarter time and full time scores for the next few matches, then nothing since.
Your service is inept, fraudulent and pathetic Vodafail.
10 Aug 2011 12:30:01 PM: they are providing cutting edge service which is still stalled in 1957.

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19095 Someone from TAS thinks vodafone is F*cked at 8 Aug 2011 11:50:54 AM
i use to work for vodafone, while i worked for them not a single problem. i lost my job for advising a customer not to sign up with vodafone because they had no coverage were they are i advised them it may be better to sign up with telstra or someone with a bigger network.

Ever since my phone bills are always $300 but im on a $45 infinite plan and use crap all internet. now my ohone gets disconnected every month because they f*&% me around continuously. i do not understand why they do it do they honestly get people to sign up just to piss them of?

also while i worked there my partner of 5 years passed away they gave me two days off. i asked for more and i was turned down. i managed to get two weeks holidays so when i went on my holiday i et a phone call asking were i was? they explained they gave my holidays to somene who needed them more. i sued and got no were because their lawyers are so use to spinning crap they won
8 Aug 2011 12:49:42 PM: they fire you for being honest - i like that. that's how they get their snake-oil salespeople: weed out the honest ones so that only the dodgy ones remain - it's called "corporate culture".

you should be proud you didn't fit in there.. keep your chin up you deserve a lot better than to have to work for Vodafail it's a shameless company, and anyone with an ounce of integrity doesn't belong there. good on you for doing what's best by the customer, you were probably the only one there that ever did that.
11 Aug 2011 09:41:57 AM: i use to work for vodafone also in melbroune we use to spend ages tring to sort out indias problems they were going to close but we had to to stay on for another six months to try and help india out then got shown the door. They even hang up on us if we tried to get a customer help so what help is the poor customer going get. Maybe if they had not outsourced overseas (slave labour by the way) and never merged with 3 they would not be in the shambles they are. My advice to cutomers is do not touch vodafone they do not care unless they are making money
13 Aug 2011 09:59:34 PM: Interesting article....I always suspected Vodaphone were up to no good....I have been dealing with (PERSONAL DETAILS REMOVED) I would like some details to build a case against Vodaphone...the moderation team might be interested...but we think we have worked out why Vodaphone towers aren't working right

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19090 Someone from TAS thinks vodafone is Crap Net Access at 7 Aug 2011 03:33:17 PM
My Pre-Paid Broadband (lol) modem will only load one page and then errors, can not locate server/page not found etc. This is crap, how can you browse the net with one page only...
7 Aug 2011 04:45:04 PM: i had the same problem. you cannot browse the net with speeds that take an hour to load a one-minute youtube.com vid.

complain here: http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

ask for your money back

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18778 Someone from TAS thinks vodafone is Data blah at 19 Jul 2011 10:09:38 PM
total crap data transition today/tonight. both edge and 3g take forever to load any page. Its the pits.. When is Tassie going to be upgraded?????

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18656 Someone from TAS thinks vodafone is System Alert Overload at 8 Jul 2011 09:49:15 AM
I am on pre paid $29 flexicap. If i have run out of flexi credit and attempt to send a message. I will recieve a System Alert Insufficient Funds message, this is fine, this is expected - whats is not expexted or fine is the 50 or so other System Alert messages that follow after that. one directly after the other. i then have to go and delete every message one by one,on top of that i can not use my fone because of the constant interuptions of messages being recieved. my only choice is to switch off my phone for a while and then sometimes that doesnt stop it and i then just have to wait till my inbox recieves the maximum number of messages. all the while this just ends up draining my battery and draining my patience and self control. This happens all the f~time.
8 Jul 2011 12:45:27 PM: You need to call Vodafone and bar premium sms. That's why you're having that issue.

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18655 Someone from TAS thinks vodafone is Delayed Messages at 8 Jul 2011 09:29:19 AM

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18583 Someone from TAS thinks vodafone is terrible at 1 Jul 2011 09:37:37 AM
Just received a final notice for an account that was 6 months overdue. Account is a mobile broadband service that never gets used so i had basically forgotten about it but the real problem is it was never paid because vodafone didn't even send a bill in the last 6 months, nor did they bother to call or send a letter until now. Im willing to accept some of the blame for not noticing but its ridiculous that they can screw up so bad.

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18489 Someone from TAS thinks vodafone is Sad, Sad at 21 Jun 2011 10:08:39 PM
How can you collect a pxt from pxt world if it isn't working? You don't.

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18477 Someone from TAS thinks vodafone is very fail at 21 Jun 2011 12:51:59 PM
been with vodafone for 12months, moved to hobart and now can not get any service anywhere, no matter where it is my phone just continuosly says no service,

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18303 Someone from TAS thinks vodafone is Account Usage txt Fail! at 5 Jun 2011 03:51:35 PM
Have used SimToolKit 3 times to see how much credit and data I have left for the month, it usually sends me a text message, none have arrived. i have called 1512 to check the same details via a call, it telss me what plan I am on but not how much I have spent and how much I have left, same for data. How am I to check my usage? Just stupid. How can you trust their service if you can not check these details??? Have checked the website which helped a little but still, crap service.

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18208 Someone from TAS thinks vodafone is no data at 31 May 2011 12:44:25 PM
No 3g or any other data for the past 2hrs

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18190 Someone from TAS thinks vodafone is Virtually terminal at 30 May 2011 05:00:17 PM
1 Drop in Hobart 3G data performance since Oct 2010 has rendered the service redundant.
2 Promises of improvements several months ago have not taken place.
3 The more recent promise of improvements via the 850 band do not appear slated for Hobart.
4 A more reliable data service has been obtained.
5 The Vodaphone 3G service is not longer fit for the intended purpose and will be terminated
6 The phone service is not much better.

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18167 Someone from TAS thinks vodafone is Annoying at 28 May 2011 11:19:24 AM
I received a sharing dock in the mail last week so I can plug my USB modem into it to make it wi-fi. The first few days was good, but lately when I get home from work, or try to get on the net in the morning I can't connect because the USB won't connect to the net while in the docking station.

I just spent probably a good half an hour just turning off/on the docking station and re inserting the USB and waiting for it to reconnect to the net. Very frustrating and I seem to be having to do this on a daily basis.

30 May 2011 10:56:04 PM: At least they delivered your docking station.... the lying shits haven't delivered mine...waiting a couple of months now.... not that I want the bloody thing cause I am getting shit mobile broadband service from them 75 bps download speed....

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18140 Someone from TAS thinks vodafone is Bad at 26 May 2011 04:06:12 PM
Yah! cancelled my contract with no penalty. Just be adamant that you are nto getting the service as expected what you signed up for and if they argue this is not strong enough jsut say ill take it up with the TIO- "ok sir do you wish to port your number ? if so you have 7 days to do so" was the repsonse i got :) and i didnt even have to raise my voice.

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18047 Someone from TAS thinks vodafone is Automatic Recharge at 19 May 2011 05:46:16 PM
If you set up an automatic recharge you expect it to do exactly that. I even went into my online account to re-setup the automatic recharge. Vodafone said it would be processed within 30 mins... a couple of hours later I am still waiting. I then had to do a credit card recharge as I had some urgent calls to make which was not very convenient. I have also been disappointed with my reception and the fact I seem to missing out on messages that have apparently been sent to me.

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18044 Someone from TAS thinks vodafone is unbelievably at 19 May 2011 02:57:54 PM
no coverage, almost all of the time, dropped calls, cannot use internet, cannot send text regularly, cannot use maps regularly, use phone for work etc and is having significant impact on personal and work.

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18043 Someone from TAS thinks vodafone is head banging at 19 May 2011 02:54:47 PM
Coverage continually drops to no service and searching, time searching and no service around 60% of time with phone. Cannot access internet anywhere. When some coverage calls continually drop out.

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18036 Someone from TAS thinks vodafone is Extrem at 18 May 2011 10:18:18 PM
I rang regarding my mobile broadband. I live right in the middle of Launceston so expect that the coverage would be reasonable. However takes forever for the net to loan and over an hr for a movie. After being on hold for 40mins i finally find out my internet is going a 88kpbs for a 512k download. this is 98% lower that the average. How can they potentially sell a product that barely works in middle of a city let alone if u left the cbd. poor advertising to even sell it to me.

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17846 Someone from TAS thinks vodafone is Etreme at 8 May 2011 06:58:04 PM
Go into a shop in an urban area - immediately lose reception.

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17687 Someone from TAS thinks vodafone is massive fail at 4 May 2011 08:00:35 PM
I am unable to receive calls as my callers go straight to voicemail when it is sitting right next to me, it doesnt even ring or notify me of missed calls. I am unable most of the time to make a call. It drops out constantly, I have people complaining why I dont answer their texts which I dont even receive. I cant open pxt messages, It is a constant problem and when I complain all they want to do is run tests to see if we are in a good service area which is strange as we live on top of a hill near glenorchy , Our husband and sons phones have perfect reception as they are with a different service company. I am extremely unhappy as I need my mobile in case of emergency due to my familys health

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17649 Someone from TAS thinks vodafone is Extreme at 3 May 2011 06:04:08 PM
Literally non-existant 3G coverage for 99 percent of Hobart. Works at a crawl in the CBD. Have to use 2g to even get a couple of bars at my house. Whats the point of offering smartphones in Tas if the mobile broadband is non existant?

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17614 Someone from TAS thinks vodafone is Extreme at 1 May 2011 08:06:09 PM
It would seem that the only way to take advantage of the 1/5/11 free txt reimbursement is if your credit hasn't expired in the last day or two!!!
"...and the award for outstanding achievement in the field of Idiocy and Incompetence goes to................SURPRISE!!!"

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17458 Someone from TAS thinks vodafone is Slow at 27 Apr 2011 04:39:10 PM
Bloody 3g, why is it sooooo muuuuuucccchhhh slower than Edge? Argh...
27 Apr 2011 05:04:59 PM: 3G is not working in most of Tassie from what I can tell. If you get up between 2AM and 4AM in the morning you might be lucky enough to uplaod 1 picture

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17437 Someone from TAS thinks vodafone is POOR COVERAGE WYNYARD TASMANIA at 27 Apr 2011 01:59:31 PM
Well Vodafone I am dissappointed with your mobile coverage at Wynyard, Tasmania. I have missed important calls when I have to travel there, and when there is a slight signal on a fine day it drops out during call. Forget any signal when there is patchy rain. Lift your game.

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17421 Someone from TAS thinks vodafone is Coverage at 27 Apr 2011 12:24:35 PM
No 3G coverage in Glenorchy like I normaly, has been down for 3 days. Trying to operate a business on dial up speeds. Have had problems even trying to access this website.
27 Apr 2011 03:29:25 PM: Im in glenorchy aswell, and i thought it was my phone. thanks

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17414 Someone from TAS thinks vodafone is UNBELIEVABLE at 27 Apr 2011 11:35:41 AM
Hobart... Is SLOWbart for VHA...
I struggled to get 3G on my HTC since XMAS and thought it was my Nokia N95 8G that was the cause. After 2 months of dropped calls, limited access etc. I have nbow upgraded to the HTC Desire HD and found some relief.
Then Easter... No TXT access & limited service AGAIN! Is this going to turn into a 3 months affair where I struggle to get access AGAIN!!!
I can't believe I had to watch ACA to see the story on VHA offering FREE TXT to their subscribers this Sunday.
Whoopdy-FKN-doo VHA I'm on an UNLIMITED plan so I get UNLIMITED TXT anyway...
Just get it right! More towers in Hobart and TAS for that matter & take a look at the East Coast!
I am embarrassed to say that I worked for VHA for nearly 10.5yrs.

All I can say is that since Grahame Maher CEO it has never been the same!
Grahame would turn in his grave if he could see VHA has gone to the dogs!
RIP Grahame.

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17410 Someone from TAS thinks vodafone is at 27 Apr 2011 10:24:04 AM
I have been with Vodafone for around 4 years. I have put up with the dropped calls, bad reception (most of the time, no signal/reception at all), voicemails being delivered 24 hours after the call has been made, with family and friends telling me my phone was off, incorrect, phone is always on. I work in the CBD (Hobart) and sometimes cannot load facebook (in my lunch break of course), iTunes or Safari at all, it just continually tries to load the page unsuccessfully. When a call does connect and I answer, I can hear the person on the other end, but they can't hear me, or I can talk for a few minutes, then they can't hear me, all I get is "Where did you go?" or "Hello"??? so I hang up. Enough is enough in this day and age of modern technology, we should be able to talk, surf the net, buy a song, send a text and say hi to friends on facebook from our phone with no interruptions or service problems. I am hoping nothing happens to my daughter or myself, as I have my vodafone service to rely on for a 000 call should I need it.

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17309 Someone from TAS thinks vodafone is Epic fail of failtasticness at 26 Apr 2011 07:58:22 PM
Live in Sandy Bay, have had a prepaid GRL mobile broadband USB (which is part of vodafone)for 2 and a half years, last nine months or so the reception has been atrocious so much so that I have no reception in my house.

I actually had to buy a 1m USB extension cord to stick the USB out the window. (yes in that torrential rain I had the USB out the window in a clip lock lunch bag so it wouldn't get wet)
I have complained 4 times since then and I am tempted to send them photos

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17306 Someone from TAS thinks vodafone is no coverage at 26 Apr 2011 07:55:13 PM
I am unable to access this carrier when I need to, often having to postrpone calls until the carriers reception is available

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17182 Someone from TAS thinks vodafone is bad coverage wise at 26 Apr 2011 06:43:22 PM
i live near deloraine and have constant issues with coverage going from 5 bars to no service, I can have my phone sitting on table and watch it scroll from full bars to no service constantly. I cant understand it, either i have 4 bars or none. Causes a great deal of issues with people trying to get thru.

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17147 Someone from TAS thinks vodafone is Frustrated at 26 Apr 2011 01:30:06 PM
After seemingly hours waiting without resolution on the phone this appears to be the next best approach. My wife and I both have Voda plans contracted 15 months ago on the basis of imminent upgrades to service facilities in Northern Tasmania. However, because of the extremly bad coverage we have both had to maintain PAYG phones with Telstra/Optus to remain in contact with Business/Family and above all to use in an emergency. Requests to Voda for an update as to when service enhancements will be made in the region result in vague promises. How long will it be that we need to maintain two PAYG OPTUS phones averaging $30 each per month for the privilege of subscribing to a mostly unreliable phone/SMS service and steam driven internet access?

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17132 Someone from TAS thinks vodafone is Very at 26 Apr 2011 01:04:02 AM
Poor coverage in Hobart, Lutana & Huntingfield where there Vodaphone call centre is based. Unable to use my mobile at work due to no coverage (Lutana) where every other person whos not with Vodaphone has full coverage. I'm fed-up with an unreliable service and will be moving to a more reliable service provider.

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17092 Someone from TAS thinks vodafone is Crap 3g at 25 Apr 2011 11:20:03 AM
G3 pathetic at the moment (couple days now)at Goodwood area. -111db 1 asu of reception, cant browse a thing on the internet. Vodafone fix your shit up!
25 Apr 2011 04:17:03 PM: 5 days worth in SA now.....just don't have the energy to face their call centre to complain (and have them explain to me that either 'it's a known issue' (tech speak for nothing they can do), or that it's my problem.

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16850 Someone from TAS thinks vodafone is Extremely! at 19 Apr 2011 03:29:29 PM
All day I've had absolutely NO data coverage inspite of me being right in Launceston's CBD. Even voice coverage (2G) is next to non-existant!
A message was left with vodaphone at least 4 hours ago and still nothing, not even a response or so much as an automated message!

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16804 Someone from TAS thinks vodafone is No 3g at 15 Apr 2011 07:57:55 PM
there seems to be no 3g data at the moment, I am in Glenorchy with no 3g data on mobile and my partner in Oakdowns also no 3g data on modem. EDGE data is fine though.

Looking at Vodafones website for network issues there says that there is no outages at the moment...
20 Apr 2011 11:31:16 AM: Up here in Launceston we've lost even edge since Wednesday morning. It's completely unacceptable!

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16642 Someone from TAS thinks vodafone is Mega Fail at 3 Apr 2011 06:39:37 PM
I went from Telstra to Vodafone about 5 or 6 years ago because at the time, they weren't too bad. Needless to say after the last couple of years of crappy service I have now gone back to Telstra. Last year I had quite a complicated pregnancy (and before anyone says about a land line, I live in a rental property which has had all the phone outlets ripped out, currently negotiating with landlords on this one), so a mobile was a must. In the last couple of weeks before my son was born, there were DAYS in a row where I had NO reception whatsoever. A phonecall to vodafone informed me that I lived in an area with no coverage, and never had. I laughed! I had reception not even a week before! I had lived in this area for the whole time I had a vodafone phone, so obviously I just IMAGINED I made all those calls for the last 3 years! Then they basically said because it was pre-paid they didn't give two hoots. There were other problems at the time too, like the multiple text message thing that I have read a lot about on here, and being cut out or not being able to call. I will be sticking with Telstra in future!

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16436 Someone from TAS thinks vodafone is Mammoth! at 28 Mar 2011 12:21:51 PM
I was a 3 customer, who called them to change my rate plan. They referred me to vodafone to get a better deal as they are the same company now. Huge Mistake! Took them 1 month to activate my SIM! Ever since I have had problems trying to sort out being put on a 24 month contract when I was on no contract with 3 and have my own handset. Who in their right mind would want a 24month contract when they have their own handset! Trying to sort that out at the moment. Have had issues with them not being effective in activating my services, so I have had to call seperatley for call waiting, voicemail, no of rings on my phone, all things that should be dealt with at the time of connection. I called them today, as I have no coverage on my phone, called from a landline and GOT DISCONNECTED! Normally when I call on my mobile, I can accept that but calling on a LANDLINE AND GET DISCONNECTED???? Their service is atrocious. Not to mention I had a shitty wireless modem with them for 2yrs in contract, thank god that ran out, the coverage was shocking, and the billing, I had to monitor and record month to month, as at times, I would receive bills in excess of $500 for one month, luckily I took print screens from my document that proved the increase in GB usage from one day to the next, which was a discrepancy of about 30gb, when my plan was for justr5 at the time. They suck, anyone thinking of using their service, save your pain. Last week I was actually in tears emotionally wrecked from the grief I have had in trying to sort it all out. I have been ringing 3 to get them to sort for me as they led me to that path. They gave me the name of a supervisor who called me saturday to say that I needed to call the welcome team to sort out the 24month contract issue. Am dumbfounded that I keep getting to the front of the queue in terms of resolving this. Today I awake to no service on my handset, so can't sort out the other issue until this is resolved. IT IS EXHAUSTING!
28 Mar 2011 01:07:19 PM: Called to discuss, got billing who said their transfer system down had to call back, got thru to tech support, went thru process, unresolved, still no coverage, spent 30mins on phone and got cut off again (on landline) purely crap service!!! And my mammoth comment above means their lack of service is MAMMOTH!
28 Mar 2011 01:45:07 PM:
Don't delay with this one -----> TIO, you have given it a fair crack of the whip. Details may be found on the How To Complain tab at the top of the page.

Vodafail.com Moderation Team
28 Mar 2011 03:39:47 PM: I might add that I have called to be told supervisors would ring back, probably about 6 times and no one rings. On hold now to sort out the 24month contract issue. Am ringing so much that I have today got the same guy I spoke to last friday ahahha what a joke! He told me there are connection issues today as their call centre hasn't had any calls for two hours lol And... I just got cut off again! :-(((((
28 Mar 2011 03:55:09 PM: PS to the Vodafail team, thanks for giving me an OUTLET!! xx
31 Mar 2011 11:15:44 PM: No worries at all, we hope you get your vodafone troubles sorted. TIO is definitely the place, they will start fining vodafone if they don't solve your problem quickly.


Vodafail.com Moderation Team

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15519 Someone from TAS thinks vodafone is Honestly hopeless, even dishonest at 12 Feb 2011 05:02:13 PM
Well, almost two and a half years ago I signed up for Vodafails mobile "broadband" in Hobart, Tasmania. I was on a $39 / month for 5gb plan. (I Think).
Once I set up I discovered that there was no reception at my house, and even when I connected in the CBD it would only ever connect via 2g. No 3g towers had been switched on apparently. Anyway I rang customer service telling them that without 3g they can't possibly class it as broadband and it was even too slow to log on to my account to pay any bills.
Vodafail agreed to cancel the contract and said they'd send me a mail sachet to post the modem back to them. No sachet ever came and no phone calls etc so I left it at that. I wasn't going to sit on hold for hours just to ask why they didn't want their modem back.
Anyhow, over two years of hearing nothing, and much wonderful service with Virgin and Telstra I receive a text message stating that my bill of $1009.50 was due. I couldn't beleive it and went straight into a Vodafail store (calling is useless) and find out that they hadn't actually cancelled my account and just left it building up a debt.
After explaining everything to a very helpful employee he contacted 'someone' whom organised to post out another sachet and said my account would be cancelled straight away. This time the sachet actually came. I posted it away and hoped that was the end of my dealings with this rubbish company.
Anyway....less than a month later I receive a text message saying that my bill of $39.43 is ready. The following month I get another one.
I then went back into the store, a different employee looked up the details and said he couldn't see anything on the system and it appeared my account was cancelled with $0.00 owing. Maybe this was the end of my dealings with them now?
NOPE. Today I checked my phone and had a message left by a Vodafail rep stating that I am owing $119.30 on my account and to give her a call back. Called back and no-one answered. This was at 6pm though. I will call tomorrow and if a supervisor can't sort it I will lodge a complaint through the TIO.

Just a side note, I have read a few times on Whirlpool forum that people have posted their USB Dongle back to Vodafail in their supplied postage bag and it had gone "missing". Is this just a scam / convenient way for them to leave the account active? I honestly do smell a rat!

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15478 Someone from TAS thinks vodafone is extremely fail at 11 Feb 2011 05:55:45 AM
Call drop outs, extremely slow data.
I have a telstra work phone and basically have to use this permanently now. The signal strength in the majority of Tassie is a joke and even when I have signal I get drop outs.
What literally takes seconds on my work phone to download takes minutes on my vodaphone mobile. It's a joke and I wish I could get out of my contract but not sure where to start.

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14790 Someone from TAS thinks vodafone is none at 27 Jan 2011 09:54:55 PM
Hey guys,
What a boring life u muct have to come on here and just complain, nothing is going to be done about it from here, call vodafone maybe they will do something. Im with vodafone and live in hobart and hve perfect reception most of the time, except in shopping centres :(
27 Jan 2011 10:21:28 PM: Really?? Have you every actually tried calling them?
27 Jan 2011 11:15:37 PM: @ 27 Jan 2011 11:54:55 PM There is something quite paradoxically ironic that you would suggest posting on here is a boring life when you have done the same.
31 Jan 2011 08:23:57 PM: Hey, they've got a point. maybe instead of getting upset and complaining, you can try to fix the problem. Yeah, I had a problem today, rang through to VF and had to wait on hold, had 3 dropped calls and had to explain my sittuation to 4 different people, but they all tried to help, and 3 of them ended up calling me back. I haven't got the issue fixed yet but they're trying. Why is it that I can go through that without ending up hating anyone or screaming at one of the staff or coming on here complaining, and other people can't. Seriously, it is just a phone. And I understand that people rely on these services, but you should always know that these things are never perfect. You can't honestly say that when you signed up for your contract that you thought every single thing would be 100% perfection. Maybe if you stuck with it, tried to get it fixed without yelling and screaming at the staff, then maybe you'd be having a better experience than what you are having now, without the frustration of having to get all up in a huff.
Please people, don't believe everything you read. I've had my share of problems, but MOST of the stuff in the media is complete rubbish. Some of the journalists are even under investigation. Yeah, vodafone has it's problems, as does any telco (maybe slightly diferent problems to other ones) but seriously, it's not worth getting so angry about.

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14628 Someone from TAS thinks vodafone is very at 25 Jan 2011 04:56:57 PM
Continually having my calls disconnected. More cost to call the person back. Crap reception. Total diregard for the customer. Have complained in the past re the disconnections... to no avail. Be nice if i could actually understand the operator on the other end. That is, if you eventually get through.

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14299 Someone from TAS thinks vodafone is at 23 Jan 2011 12:10:10 PM

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14142 Someone from TAS thinks vodafone is reception crappy at 22 Jan 2011 09:31:05 AM
im so sick of the reception, its got worst. i can barley get it at my parents house but before xmas i got full reception!!! how does that work.
Mobile internet has been absolutely atrocious. Connection and reception has been good, but the downloads are non-existent and I live in the city!!. its so slow and it times out all the time! where i live it should not be like this. considering changeing to another company if it does not improve

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14130 Someone from TAS thinks vodafone is Joke Fail at 22 Jan 2011 08:39:39 AM
1. My wife is on vodaphone. Coverage in Launceston coverage is pathetic and non existent on the east coast.
2. I am on telstra and I get a monthy text reminding me to pay my vodaphone account!!! I have never been with vodaphone and never will be.
3. Last year we spent three months travelling around SA, VIc and NSW ...mostly inland regions. Telstra coverage was excellent while vodaphone was virtually non-existant. This was a huge eye-opener for us. The wife has only 5 months left on the contract and cannot wait!

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14084 Someone from TAS thinks vodafone is All Carriers Have Issues at 21 Jan 2011 09:59:19 PM
Hey Everyone, this is my first and last visit to Vodafail, being both a Telstra and Optus customer I thought I would see what all the media is about and I must say i have had a number of issues with both my Telstra and Optus services, including slow data speeds, billing issues, waiting on hold for customer service for in excess of an hour, customer service and stores recommending the wrong plan to get the sale and it keeps on going.

No matter what service you are on I think that you will have issues of some sort and that is just life, nothing is perfect, as no one is perfect. I can't believe that Vodafone is the only company that seems to be vindicated like this website has. Maybe all carriers should have a fail site, and maybe someone should independently start a "WIN" site for all companies too.

Thinking of that why is there no "Woolworthsfail" or "juliagillardfail" site, then everyone can whinge about everything.

Reading some of the messages on here really make me feel like Australians are becoming more like the Whinging Poms, be Australian and pat those who do well on the back and help things get better in a constructive way.
21 Jan 2011 10:03:37 PM: Who wants to lay money this is yet another Vodafone Employee?
21 Jan 2011 10:15:20 PM: Sorry to let you down champ but no I don't work for them and no I do not have a service with them. I think this whole idea of just complaining is just ridiculous and wonder what better things there are for people to do. Enjoy your time on here, I personally have better things to do.
21 Jan 2011 10:21:36 PM: Well you may think it is ridiculous, yet you came to visit the site. Not just that you came back to visit again after you said it would be your last visit.

Anyway, I guess you can't be a vodafone employee, as even they will tell you the NextG network is far superior to any other 3G service in Aus. So if you are truly with them and experiencing issues, you seem to be the only one I have heard of.

However all of that is irrelevant, as this site was created to show Vodafone customers they are not alone, and low and behold it has so far brought 13,000 people together that share an equal amount of frustration with the Network.

Whilst you may think it is ridiculous, many don't including the Australian Communications Consumer Actions Group: http://www.accan.org.au/news_item_full.php?id=128


Anyway, if you have better things to do, I am sure you are off doing them instead of typing up a reply to this.
21 Jan 2011 10:21:48 PM: http://www.smh.com.au/business/vodafone-grows-as-customer-protests-mount-20110121-1a033.html
21 Jan 2011 10:29:49 PM: This is NOT about "having a whinge". Here something in business that is known as a "transaction": You pay for a service, that service is delivered at an acceptable standard.
If you bought 100 apples at the grocery store, only to find 50 of them were rotten on the inside when you arrived home, you would conclude that the grocery store has not provided the service you paid for (i.e. 100 edible, non-rotten apples). If, however, you found only 4 of them to be rotten and then demanded the grocery store replace them, you would of course be within you rights, but may then be considered as, as you put it, "having a whinge".
At the moment, Vodafone delivers a service with a 40-50% call dropout rate. This is in comparison to the other Telcos, whose dropout rate is estimated at less than 10%. Vodafone is not delivering services to an acceptable standard, whereas Optus, Telstra et al are.
THAT is why this site exists.
21 Jan 2011 10:45:28 PM: Nothing wrong with being a Whinging Pom............!!!!!!
22 Jan 2011 05:58:11 AM: I thought he said it was the last time he was visiting the site....why are u checking the comments!!! LOL. Ill take that bet for vodafone employee.
22 Jan 2011 08:48:33 AM: I have teltra. No problems in Tassie. Wife has vodaphone...terrible coverage even in Launceston.
22 Jan 2011 09:18:02 AM: Definitely from a prissy Vodafone employee. The poster is from Tassie where they have a call centre. The failure of Vodafone in Australia is indefensible. Voda employees if you love your company so much go and start your own website and call it VODALOVE or some such shite.
22 Jan 2011 02:07:24 PM: Everyone that expresses an opinion that's different from mine must be a Vodafone employee.
23 Jan 2011 07:08:48 PM: Yeah dirty Vodafone employees with their damned differences of opinion.
24 Jan 2011 07:37:28 AM: i don't have a vodafone service too i've got an optus service, and living in tassie the serivce is not all that cracked up to be, slow internet speeds 350kbs thats not broadband speed, and sometime it doesn't connect, living blackmans bay i get 2g - 3g at my house there sometime no signal and there a tower just up the road, so it show that it not just Vodafone, was in kettering the other week with a friend also on optus i had 3g, on his phone no service a 2g phone only, so yeah
24 Apr 2011 10:32:09 PM: I have vodafone mobile and I have telstra Internet .. It I guess depends on where you live as to the speed.. My mobile rarely drops out.. Recently I tried mbb and it worked fine... I am an EX staff member please don't hold this against me !!!!! And I can tell you from the inside .. They don't care and they are pushing sales like you wouldn't believe even know they know their network will not hold any more.. Don't even bother with customer care go straight to the TIO this will then get you out of your contract.. Going through customer care will only get you frustrated... Going through the TIO will force the voda staff to man up their TIO dept again and just start letting you out of the contract just to get through their complaints

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14069 Someone from TAS thinks vodafone is EPIC FAIL at 21 Jan 2011 08:56:32 PM
It would be really nice to.. um.. maybe... MAKE A PHONE CALL... without having 'call fail' happen up to 15 times!!! Or to be able to use the phone without having to stand outside in the street, despite living in the middle of the capital city! And it's great when you get a SMS from someone that they sent 3 days ago!! And despite the polite sms's from Vodafone curstomer service saying 'were looking into the problem'... they don't bother to get back to you!!! Grrrr!!! Contract up in 8 weeks... SHOVE IT!!!!

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14058 Someone from TAS thinks vodafone is F A I L at 21 Jan 2011 08:16:07 PM
I am sick and tired of poor service all throughout Tasmania. Upgrade the friggin' towers like you have said you would be for the past 5 years.

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13937 Someone from TAS thinks vodafone is Extreme Fail at 21 Jan 2011 02:55:34 PM
Last year I signed up to Vodafone Mobile Broadband as I already had a Blackberry through them and was fairly happy with the service/coverage/price etc. I took it home, connected it and happily began using the internet.
After around 5 minutes however it randomly slowed (around 0-20 kbsps downloads). I thought 'hmm this is weird,' so I unplugged it, plugged it back in and it did the same thing. After a few unpluggin sessions it refused to even connect.

Since that first day it has barely connected at all. (I have even taken it with me to Sydney where it would not connect and I was in the CBD!)

As I have been paying $50 a month for it, I have tried speaking to them about it (I try almost every month) and they simply have no idea what to do.... They leave me on hold for 20-30 mins, transfer me between departments and in some cases I have even had people from Vodafone hang up on me (this has actually happened quite a few times!)

I just got off the phone just then complaining about the internet, where the man said that the problem 'obviously lies with the computer' and told me to go to my nearest Vodafone shop. I told him that was over 3.5 hours drive from here, nearly 7 hours return and he just said: 'so, when will you be able to get there then??'
ARRRRGGGHHHHHHH I just felt like yelling at him (but I didnt). The phone call was not resolved as I just said that I 'would think about it' and hung up...
Since I bought the broadband I have spent almost $500 for something I cant use and after MANY complaints, phone calls and hours wasted it looks like it will never be fixed and I will never get my money back.


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13534 Someone from TAS thinks vodafone is FAIL but are we expected to get what we pay for? at 21 Jan 2011 08:53:29 AM
3G CONSTANTLY dropping out of late, had to use the internet on another friends phone due to constant dropouts and was shocked at how quickly and easily pages loaded - didnt even realise how bad Vodafone was until this point. I havent even bothered phoning Vodafone as I feel certain I will be told this is MY problem.

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13459 Someone from TAS thinks vodafone is 3G Network at 21 Jan 2011 08:26:38 AM
For the past 8 months or so my phone would display full 3G service yet i cannot go on the internet, make a call or even send a text message. Once i turn 3G off my phone works with no problem. This issue annoys me daily and mainly becuase of the slower internet speeds when the phone is not on 3G.

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13272 Someone from TAS thinks vodafone is worst service ever at 21 Jan 2011 07:23:52 AM
We a business in melbournes Western Suburbs. We are approximately 8KM from the CBD. We swapped over to vodafone in the month of october 2010. We have 6 phones connected to this service. We have lost business (due to the amount of drop outs), been abused (not getting back to people as we dont always get their voicemail), had extra expenses (due to people not being able to contact us) etc etc. I can really go on and on and on. It is an absolute joke that this is allowed to happen. The only solution i see is to change over to a new carrier. Vodafone says we are on a contract and therefore we cant. My reply to them is that they have not fulfilled their side of the contract as they are not supplying the service they promised.

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13201 Someone from TAS thinks vodafone is Very Fail but very cheap at 21 Jan 2011 06:48:05 AM
Inconsistent/poor coverage that constantly fluctuates. Poor data performance. Dropped calls, messages not sending, messages delayed, calls not coming through. Was lied to about my coverage upon signing contract. The usual tripe.

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13021 Someone from TAS thinks vodafone is Criminal at 20 Jan 2011 07:16:42 AM
After account access troubles for the past month, mysterious password changes, four digit pin changes and my address changing to the house over the road from me on my account I suspected either sheer incompetence or foul play regarding my account. Once I heard about the information leaks I was sure my details had been tampered with so I called Vodafone to confront them about it.

The first operator told me there is no way that can happen, even though I had called the number Vodafone supplied on their website if you suspected your account details had been compromised. I explained that my password was changing almost everyday, locking me out of my account and I had to call and have it reset. Without even looking he told me that my account had not been compromised so I asked to speak to his manager. He transferred me to someone else who without even asking my name told me that my account was not one of the accounts that had been leaked. I told him that I had been advised that any misleading info regarding this matter would result in criminal investigations by the TIO and he transferred me to someone else.

I knew I had someone who meant business this time because I got an Australian on the phone. I explained my situation to them once again. With a few quick key strokes the operator informed me that my account HAD been compromised! He then offered me a months worth of credit to my account! A whole months worth for getting calls from seedy foreign sales people a dozen times a night trying to sell me anti virus software because they have detected my copy of windows is at risk... I own a Mac... I had a copy of Vodafone's privacy statement prepared and read it to him, the WHOLE thing. He then asked how I would like to proceed. I told him that I was mislead regarding the service I would receive on my phone in the first place, lied to about getting full reception at my house and place of work only to get home and NEVER have any - Contract breach on their part number one... I also told them that they illegally sold my information to a third party for which now I am harassed constantly - Contract breach on their part number two.

He then tried to tell me that I am in a legally binding contract and any attempt to nullify the contract would lead to dishonor fees and charges. So I read the letter the TIO had given me to him stating that since the commencement of the contract I had fulfilled my terms completely - paying accounts on time. However the provider of the account HAD NOT fulfilled the terms of the contract in regards to false information and coercion of the contract, failure to deliver the service promised in the contract and suspicion of criminal activity in regards to information provided for use solely by the contractor.

He went down kicking and screaming, but finally voided the contract. A week later though I get a bill demanding I pay an exit fee which I was advised to forward to the officer from the TIO investigating my case. The exit fee is more than I would have paid for my phone and my contract upfront and I have also received an outstanding account bill for minus $976.88 which I have 14 days to pay!

Unbelievable. How do I pay minus $976.88 before I am reported to debt collectors???
20 Jan 2011 09:09:52 AM: Don't worry Vodafone will try to recover the -$976.88 and include late penalty fees as well!!!

You could end up with a massive debt of over -$1000 and still the debt collectors will be notified!!!
20 Jan 2011 10:02:17 AM: HI Mate: Worse still for you, as the case is referred to a debt collection agency, then you will have a BAD CREDIT rating slapped on you by the CRAA. This means you will note be able to get a loan for anything for the next 5 years!!! Please check before its too late for you. I got stung the same way. Great addition for a law suit.
25 Jan 2011 02:56:28 PM: its a credit you retard :) OMG get a clue, maybe if you had been smart you would of not gone yo vodafone
7 Feb 2011 08:13:48 PM: We all realise it's a credit. We just don't know how this customer is expected to PAY this bill before being turned in to the collection agencies. It is IMPOSSIBLE to pay vodafone -$976.88, yet they are billing it anyway. Obviously you didn't read the post correctly. Who's the retard now?
9 Feb 2011 01:10:37 PM: RE: 7 Feb 2011 10:13:48 PM - In relation to the very last statement and question of your post, those answers would actually be you didn't and you still (and no I am not the poster from 25 Jan).

The invoice showing the credit will no doubt have something printed on it saying something along the lines of "no amount to pay".

If the invoice has been sent for a service which has been disconnected, then the person to whom the invoice has been issued needs to contact the invoice issuer (in this case, Vodafone) to organise a refund of the amount by which the account is in credit.

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13015 Someone from TAS thinks vodafone is epic fail at 19 Jan 2011 11:34:13 PM
I was calling to get information and help on changing my plan. The website did not answer my questions. How is it that whenever I ring, the robot's voice is infuriating, it says that it will connect me to an operator, then doesn't, says you need to answer a few questions first, or even enter your mobile number to continue, continues to ask me questions, talking to this machine for 10 minutes just to get an operator when it finally cannot help me any further, then i'm on hold for 43 minutes. It transfers me to the wrong department, and i'm on hold for another 13 minutes before my call is answered. It cannot help me, most services will at least let you connect to a real person if you say 'operator' enough times, but vodafail is so incredibly infuriating, i'd rather be on hold than talking to Lara anyday. Vodafail has epic fail customer service.

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12971 Someone from TAS thinks vodafone is Epic Fail!!! at 19 Jan 2011 10:43:16 AM
I dont get reception in most buildings in Launceston and when i called customer servive they said "there is nothing wrong with my reception, it must be my phone".

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12911 Someone from TAS thinks vodafone is Very big fail at 18 Jan 2011 11:13:36 AM
I had a Vodafone contract around 2 years ago now - was advised around Hobart where I would be able to use my service for Data, voice etc... I then found I could use my phone (in the middle of the CBD) outside my work if I stood around 1 mtr away from the building facing Mt Wellington & my left arm straight up in the air whilst right hand held phone to my ear, well maybe not that extreme, did have to be 1 mtr from the building & facing the mountian. If I stepped back towards the building call/data would fail. If I turned away from the mountian, call/data would fail. I got all the exuses in the world (cannot use inside any structures, need to have hooked into an in car kit, phone was faulty - was swapped 3 times - & in the end I paid out the contract & told everyone I knew not to use Vodafone. Wish I had the details as I would be joining this class action.

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12879 Someone from TAS thinks vodafone is lame at 17 Jan 2011 07:44:43 PM
hey i paid my plan bill using bpay and it is after nearly a week still showing as unpaid. I have been trying to contact them to get it sorted but have had no reply to emails and trying to ring them gets a computer. I have never had a problem with bpay before and the payment details are still on the bpay transaction and show correct ref number. Their server was down for a couple of days but I am used to this on their websight. I have sent another email to their complaints indicating my concern as i am a new customer and worried by media reports and their obvious unprofessionalism and have stated that if this is not addressed I will join the class action against them. I assume the only time they will contact me on this will be to recover the outstanding bill which I have already paid, this company would appear to be a bad joke and should spend less on the cricket and more on getting itself together and its network right. I only started this plan early december and already have grave concerns as much of the media reports came out just after this unfortunately.

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12647 Someone from TAS thinks vodafone is VERY FAIL at 14 Jan 2011 04:35:24 PM
As I am writing this I have been on hold for 2hrs exactly. Just wanted to share my pain. Will be canceling my contract.

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12571 Someone from TAS thinks vodafone is Very high level of fail at 14 Jan 2011 07:30:14 AM
Have been a Vodafone customer for over 4 years, but since I bought a Google Nexus One and use the phone significantly more than I used to, I've realised how bad the Voda network is, especially in Hobart. I've been tearing my hair out over the last year, not even being able to make phone calls from inside my house (15 mins from Hobart CBD) so before Christmas I called to complain and demanded to be released from my contract. Voda wouldn't budge but offered to check the power of the network at my residency (West Moonah) and got back to me this week. Surprise, surprise I live in a low power area. However, this was enough to have me released from my contract, and within 20 minutes I was at JB Hi-Fi signing up to a Telstra plan. Very pleased; free $100 JB gift voucher, extra 500mb download limit, $10 less than I paid with Vodafone, and a movie ticket per week for the next year. Not least, I can make phone calls from inside my house and I have yet to be anywhere in Hobart where 3G reception has dipped below 5 bars.

So extremely happy right now. I feel sorry for those locked to Vodafone, but wish them all the best to be released.

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12287 Someone from TAS thinks vodafone is Cant Pay My Bill at 12 Jan 2011 03:21:54 PM
Have been sent my email bill recently which I would normally print out and pay at Aus' Post with. They changed the format recently and one change was to remove the barcode for the bill. Three options on the email are 1) Download bill, 2) Pay online, 3) Log in to Vodafone. I wished to download my bill for the barcode to pay my bill but my bill is not available online, there is a error and it is not there. I logged in to vodafone to access my bill that way but only past bills are available, not the current bill. I called Vodafone (35 minute call (was ok, used my time on hold to clean up after my daughter)) and the operator was friendly and helpful but he could not access my bill either, he had the same problem as me with their website.. I ask that he email me my full bill, he said he would. I received a text message saying that the email had been sent, I have not received it yet. It has been 4 hours since and still no bill. I do not wish to pay with credit card (their website allows this, this part works it seems though I still can not see a bill to pay against) and I can not get a barcode to pay in person. How do I pay my bill now?? He told me to find a previous bill as the barcodes are the same, I may do but I wish to view a current bill also, its my right to know what I am paying for...
13 Jan 2011 02:17:19 PM: Still have not been sent my bill via email and the e,ail I intially received still will not download the bill from their website - site unavailable online. Pathetic. Dont they want my money???
13 Jan 2011 05:50:43 PM: They just sent me another text message saying that I can now get my bill online... You guessed it, it is still not available. Why do they tell me it is when it is not? I do not want to pay online (appears to be working), I want an itemised bill with a bar code. Gonna have to use an old bill as they do not seem able to provide a proper bill. Darn em!...
20 Jan 2011 11:43:51 AM: Got my bill online a couple days ago, took awhile.

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12279 Someone from TAS thinks vodafone is Fail as bro... at 12 Jan 2011 02:42:56 PM
Just checked my reception time on my Android phone, 26% of the time I have no connection. Central Hobart too. Hope noone tries to call me.

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12270 Someone from TAS thinks vodafone is Hopeless at 12 Jan 2011 02:00:11 PM
Can't receive calls in my office in the middle of Hobart. Data drops out constantly
12 Jan 2011 02:37:39 PM: Check out the How To Complain tab at the top of the page, suggest TIO.

Let us know how you get on!!!

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12164 Someone from TAS thinks vodafone is Epic at 11 Jan 2011 08:32:16 PM
I recently drove from Canberra up to central QLD, days before the recent floods swept through the area. Was annoyed when I noticed 5kms out of Goondiwindi on the way to St George that there was zero coverage. Arrived in St George and spent the night - again no coverage. Left for Dalby. Still No coverage. On the road with no means of contacting anybody, or friends further north being able to reach me, I was headed straight for the flood zone. I never realised just how few and far between pay phones are these days! Go Vodafone! F#@ktards!
12 Jan 2011 05:04:31 AM: The Newell Hwy is very well covered but like any network you will have deadb spots.

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12137 Someone from TAS thinks vodafone is EXTREMELY VODAFAIL at 11 Jan 2011 06:28:06 PM
I have very bad problems with Vodafone reception where I live in Tasmania, calls dropping out and other days having no service for up to 48 hours, I have no home phone and I rely on my mobile. My daughter has severe asthma we had to call an ambulance early one morning because she wasnt breathing and I had no reception. Im also not happy with the customer service, delayed text messages, delayed voice messages, also not showing missed calls and being unable to call out. Friends and family who have tried to call and all they get is voice mail, or its switched off when it isnt and it wasnt in use at the time, and its all when the phone is in good reception range. it is just joke. why should we be paying for something we cant even use!
Tania from Tas

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12131 Someone from TAS thinks vodafone is they hang up on customers at 11 Jan 2011 06:06:02 PM
48 minutes on hold, I get through they say hello and then hang up on me.

This is not the first time it has happened either, funny how this call got disconnected one minute past 8pm EST

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11723 Someone from TAS thinks vodafone is Epic Fail at 10 Jan 2011 12:38:46 PM
10 Jan 2011 12:56:18 PM: You, my friend, need to get urgently in contact with the TIO, the contact details can be found at the top of the page, How To Complain, suggest you do it sooner and not later ie now!!!!!!!!!!!!!!!
10 Jan 2011 01:08:53 PM: Thank you, I will. I sent the above complaint to Vodafone last week and haven't yet received a response. If I my credit rating is damaged, I will drag them to court.
10 Jan 2011 05:25:57 PM: I used to work for crazy johns, they should of checked with you what your mobile reception is like at home, brought up a coverage map to show you and advised you that if the service didnt work as soon as you got home that you are to call the customer complaints dept and they would cancel the contract straight away as they would see that there was no usage on the account. I agree definetly take it to the ombudsman
15 Feb 2011 12:17:48 PM: Vodafone is just cunt, NRG is fucking dickhead

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11654 Someone from TAS thinks vodafone is Coverage at 10 Jan 2011 09:09:31 AM
Trying to ring out from home I am told it is for emergency calls only. I have to go upstairs and ring from there and even then it cuts out and is crackly and does not work all the time. Very frustrating.

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11594 Someone from TAS thinks vodafone is very at 10 Jan 2011 01:41:13 AM
I am only a VF mobile broadband internet user; i don't have a phone account with them. Yet everything I want to do - like close the account - can only be done, first off, by entering your Mobile number! So if you click on their link (only a popup, anyway, disappearing from one second to the next) to "Manage" your "Prepaid Mobile Broadband", you get straightaway asked to enter your VF mobile phone number before anything else can happen! Plain crazy and arrogant! So it seems like I have to phone them to get anywhere - which, by the sounds of it, is only a dive into a gelatinous hell.
10 Jan 2011 07:36:36 AM: Do you have one of those small USB type things to plug into your computer to give you access to the internet? WHen I was with three a few years ago, I had one of those and inside it was a SIM card which is what was giving me my access to the net. That had a seperate number to my phone SIM, so this might be what they mean. For me, the number was written in texta on the SIM inside the USB, but I'm not sure if they only did this so I could distinguish between the two SIMs that I had. Not sure if it will be there for you but you could check.
10 Jan 2011 07:38:54 AM: Actually, if you still have your contract that you signed the details will probably be on there somewhere. It might not be written as 'Mobile Number' but just look for anything that has 10 digits and try that.
10 Jan 2011 07:52:04 AM: Look at your contract for your mobile broadband number. That's what they're asking for. All services have a mobile number. Or ask in store.

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11590 Someone from TAS thinks vodafone is Very! at 10 Jan 2011 12:40:22 AM
Have been promised 3G network in Launceston, Tas for 3 yrs, still only getting a poor EDGE network! Now today find out that my details have been placed online.

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11256 Someone from TAS thinks vodafone is below zero at 8 Jan 2011 11:31:40 PM
Think it can't get much worse for Vodafone? Now there's been a huge breach of their lax security.

VODAFONE MOBILE RECORDS LEAKED (Sydney Morning Herald Jan 09, 2011)
THE personal details of millions of Vodafone customers, including names, home addresses, driver's licence numbers and credit card details, have been available on the web in what is described as an ''unbelievable'' lapse in security by the mobile phone giant.

The Sunday Age is aware of criminal groups paying for the private details of some Vodafone customers to blackmail them.

More here: www.smh.com.au/technology/security/vodafone-mobile-records-leaked-20110108-19jgm.html
8 Jan 2011 11:42:14 PM: Also pointed out below in post 11252 :p

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10940 Someone from TAS thinks vodafone is Under 9000 at 6 Jan 2011 03:36:08 PM
I called to complain about my reception issues and also that i want out of my contract.

They said that they would call back within 11 to 18 minutes, 3 hours later i get a call and was told that the complaints department is not working and to call back in 24 hours.

Im not doing that, I am not giving them another cent untill my problem is fixed or they let me go.

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10902 Someone from TAS thinks vodafone is Wheres the Upgrades? at 6 Jan 2011 12:47:47 PM
According to the Vodafone website (Network Issues/Upgrades) there is no mention of upgrades of the network for Tasmania for 2011. Has Tassie been forgotten again, poor 'regional' Tassie, always has to miss out. But maybe they can justify this by saying they have good reception here (at the Call Centre!)
6 Jan 2011 02:48:25 PM: I noticed this myself, and commented down the bottom of the blog in which I found the network upgrade page regarding this. I checked the blog again this morning and quite a few of the comments including mine (which included no swearing or abuse) had been deleted. Obviously we HAVE been forgotten and Vodafail can't take the criticism for it.
7 Jan 2011 09:59:16 PM: Uh guys....if you would care to actually read the page you will find that the listed upgrades on the website are for "between January and March 2011".

It's no wonder Tasmanians are thought of as being backward...
8 Jan 2011 10:05:11 AM: Well they could make us feel as though they are thinking of us, if only to say they are considering 'upgrades' outside of the January to March time frame. Then there is the matter of Vodafone removing/deleting customers comments relating to this...
8 Jan 2011 02:35:30 PM: WTF are you on man? Vodafone as a company have nothing to do with this site.

Unless of course you're talking about their own site, in which case, anybody who runs an online blog can reserve the right to moderate comments and remove those that are considered to be abusive, trolling attempts etc. You see it on Whirlpool all the time.

Has it ever occurred to you that they may actually be going through an assessment process to determine what upgrades happen, where they happen and when they happen? It stands to reason that the areas facing the biggest problems will get done first.

The state of Tasmania has less than a quarter of the population of the city of Sydney, so do you think that the number or percentage of people having problems is going to be anywhere nere comparable? Of course it's not.

Tasmania's turn will come.
8 Jan 2011 06:53:53 PM: To the previous comment: I'm fairly sure the OP is talking about the Vodafone website and the blog where they posted planned network upgrades. People are calling Vodafone Vodafail, so it does get confusing sometimes. And I agree with you, they have to start somewhere when fixing stuff. There have been a few comments from people in TAS to say they are not experiencing issues, so maybe that's another reason they have not been prioritised.
11 Jan 2011 01:04:16 AM: @7 Jan 2011 11:59:16 PM Just to be clear on that, is that 2011 on the Christian Calendar?
11 Jan 2011 10:19:10 PM: http://vodafone.custhelp.com/app/answers/detail/a_id/3730

Look at it for yourself. Tas IS NOT listed. As for the population being less? That's a fair call. But the percentage of the population being less? Where did you learn maths? The size of a population has ABSOLUTELY NO relation to the percentage of a population. Moron.
14 Jan 2011 10:47:32 PM: Guys look I agree the coverage in Tassie needs to be improved in a Lot of areas however.... I used to live on the west coast as well as cradle mountain where my only option was Telstra, after enduring countless years of overpriced plans with little value and bills upwards of $300 per month I finally moved to a location where I had a choice. Vodafone plans are the best value on the market the customer service has been in the past fantastic and I made the conscious descision to go with this company even though the network does not cover a large area of our state. I keep a Telstra pre paid sim card for places that don't have coverage to use in emergencies but honestly it doesn't get used that often. I have found however for the most consistent coverage older style phones are the best, stay away from the so called smart phones as they seem to struggle with switching between 2g and 3G networks and this is where it is dropping out, don't believe me? Try it yourself the smartest thing about smart phones is the marketing behind them
14 Jan 2011 10:49:59 PM: Smart phones work perfectly on Telstra's NextG Network (Best coverage and performance in Aus) :)
18 Jan 2011 11:28:03 AM: I use to work at Vodafone 3 or 4 years ago, back then they were talking about Tassie becomming 3G within a year - Don't hold your breath - Want FANTASTIC service, swap to Telstra - I travel around the state & only found a small spot travelling to Coles Bay the only non-reception area on my Iphone 3 & 4.
22 Jan 2011 10:03:38 AM: @ 12 Jan 2011 12:19:10 AM - Again, if you have a look at the page, it says "between January and March 2011"; why would a state be listed when there are no scheduled upgrades for that period?

As for maths and percentages, do you mean to say that (for instance) 20% of 500,000 is comparable to 20% of 3,000,000 in terms of raw numbers? FYI that is 100,000 vs 600,000. Sure, they're both 20%, but a there's a big difference when you break it down. Who's the moron now?
20 Jul 2011 06:56:54 PM: well here we are in july 2011, vodaphone still useless

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10796 Someone from TAS thinks vodafone is not good at 6 Jan 2011 04:34:37 AM
losing alot of text mesages or coming through two hours or days apart and they told me i had bood coverage in tas haaaaaa

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10771 Someone from TAS thinks vodafone is Very at 5 Jan 2011 09:04:54 PM
I run my business using a contract Blackberry and have on average one in 8 calls fail. Internet I could run faster than. Oh yeah.

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10687 Someone from TAS thinks vodafone is 100% FAIL at 5 Jan 2011 03:35:14 PM
I was stuck in a two year contract with no coverage. Contacted Vodafone many times to try and get out of my contract, they just disconnected me or told me I had contacted the wrong department each time, and then cut me off. I finally ditched them in October when the contract run out, now they send me a bill each month for -$4.10 to pay immediately. They owe me money!!!

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10635 Someone from TAS thinks vodafone is EPIC FAIL at 5 Jan 2011 01:59:39 PM
I signed a contract with vods 2 years ago - first phone had to be replaced after 3 weeks then again after 18 months. calls were dropping out and most of the time I had no service. They told me it was because I had an iron roof!!
Tried another phone with my sim and then I got better service. Comaplained to vods and got a new phone and an internet usb connection. Had these for 6 months now and can NEVER maintain any internet connection. They told me I had to connect to their slower network as 3G wouldn't work for me. Its been 3 months since I used them and I now have a telstra prepaid and my contract continues. I have spent in total over 17 hours of calls trying to get my coverage foxed and i give up. Never ever again!!!! I will pay the extra.

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10565 Someone from TAS thinks vodafone is at 5 Jan 2011 11:43:48 AM
Hello everyone.

I would like to keep you in the loop with just what we are doing to improve our network, check our blog at: http://blog.vodafone.com.au/blog/news/improving-your-vodafone-network-an-update-on-our-network-plans/
Also please remember we offer official support on the following social media channels:

Kind Regards
Dave From Vodafone.
5 Jan 2011 12:06:28 PM: Are you kidding lol.

Have you tried calling your "customer care"??
Have you tried emailing your customer complaints ??

If I wanted to jump through hoops for an hour I would have joined the circus.

Over 15 minutes on the phone with you monkeys just to extend my ring time which I had already done 3 months ago. Then guess what.. the genius enabled my voicemail which I didnt ask for. GREAT SERVICE.

I wont even bother to get into your reception/service FAIL problems. Done that in another post.

Keep sending your bills out on time wont you please. The only thing you do well is TAKE money.
Well done Dave from Vodafail.

Kind Regards,
Vodafail Victim

Please note that in all cases above Vodafail = Vodafone :-)
6 Jan 2011 10:20:44 AM: Dave to these "IMPROVEMENTS" include any sites in or around Hobart?

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10538 Someone from TAS thinks vodafone is Very at 5 Jan 2011 11:11:17 AM
I work 3.5km from the GPO in Hobart and have zero bars practically all the time. Way to service a capital city. All of Tasmania knows if you want coverage go with no network than Telstra, unfortunately I got sucked in...

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10408 Someone from TAS thinks vodafone is Very at 4 Jan 2011 06:52:19 PM
Trying to speak with my daughter in Victoria when she rings us on her Vodaphone is like trying to piece together an oral jigsaw. The conversation is there, then it goes dead, then she rings back, then we have to remember what exactly it was we were saying when the call dropped out. She either wastes money going over conversation she has already heard or else she misses out on something because by the time we work out where we were up to she has to go. Isn't this 2011.....don't feel we have come very far since 1876........
4 Jan 2011 06:54:20 PM: Check out the 'How To Complain' tab at the top of the page, seems like TIO may be your best bet. We also need information about your postcode, check out the 'Your Coverage' section to enter your findings.

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10273 Someone from TAS thinks vodafone is Dangerously irresponsible at 4 Jan 2011 11:18:20 AM
I live in a suburb where a Vodafone sales person assured me also that I would receive coverage with no issues. Once I got home I had no bars. I went back in and they told me that it was because the iPhones didn't receive signals as good as other phones. I didn't immediately rule this possibility out, although I was skeptical, so I tried a different handset that they advised me was far better. I got home and still no bars. I swapped back to the iPhone because it was my initial preference and the different handset made no difference. I discovered that if I stood at the end of my driveway I could achieve the success of receiving 1 bar worth of signal, but only for short periods.

I tried desperately soon after the purchase of the contract to get Vodafone to see that the product I was sold did not meet the specifications it claimed and that THEIR end of the contract had not been fulfilled yet I was still paying for a product I could not use to to my being mislead to generate a sale.

Several months ago my 16 month old daughter had an anaphalactic reaction to something in some food and I was home alone with her. I tried the driveway and got 000 but the call dropped out. I ran to my neighbor to use their phone who, thank god was home sick from work. An ambulance arrived in time and everything turned out ok.

Whether it was the sales person or if it was wrong information provided to them by Vodafone, I was lied to. I have since been told by THE SAME sales person that there was a "mistake made" regarding the availability of service in my area, however, the coverage map that is shown on the website and in the brochures found in store still regard my area as a high reception area 7 months on from the 000 incident. I, and EVERY other person that comes to my area who use the Vodafone network still have either no reception, or such little reception that a sustained phone call is impossible.
4 Jan 2011 11:25:03 AM: Oh, and just to throw another one out there, I also get either no reception or not enough to sustain a call at work, which is in a different suburb that I was ALSO assured would have no issues.
4 Jan 2011 11:26:24 AM: Blimey....what a horrific time for you, I feel your pain more so as my good lady is in hospital and I cannot contact her!!! Appears you need to get out of that contract ASAP and to a more responsible provider. Check out the 'How To Complain' tab at the top of the page, take it to the TIO and let us know how you get on!! Best wishes to you and your daughter.
4 Jan 2011 11:30:11 AM: If possible can you use the 'Your Coverage' tab at the top of the page, it will help others if we can provide hard evidence to Vodafone about their lack of network coverage.
4 Jan 2011 11:41:06 AM: I have been in constant contact with the TIO for the last month. At this stage having the contract voided looks promising but my contract problem is a secondary issue with the TIO as they are investigating why my 000 call was not able to be made. According to the TIO, mobile handsets will attempt to reach 000 via ANY other available network if your carrier is unable to do so.

This is from the "000" entry from Wikipedia:
Dialling Triple Zero (000) (or 112) on most Australian GSM mobile phones will override any keypad lock, and if the caller's home network is out of range, the phone will attempt to use other carrier's networks to relay the call.

The Telstra and Optus network receive FULL coverage in this area, yet according to my correspondence with the TIO reaching 000 via another network is not an uncommon issue and seems to be mostly isolated to Vodafone customers.
4 Jan 2011 11:42:07 AM: If 000 did not work from your driveway an alternative could have been to dial 112 this allows the mobile to contact the emergency services through any available GSM (2G) whether you are a subscriber to that network or not. So in your case even if you were with Vodafone and standing at the end of your driveway if you were in range of 2G Telstra or Optus tower your call would have gone through one of those networks. Note 112 does NOT work on fixed lines, VOIP or 3G (other reading this website may know a little more about the 3g situation).

The above is why some mobiles show 'emergency only' when a customer is out of range of their subscribing network but within range of others.
7 Jan 2011 10:07:45 PM: 112 is the number that should be dialled from a mobile in case of an emergency, not 000, although the OP in this case may not have been aware.

Thankfully, all turned out OK.

As far as what 112 will and won't work on - it will work on both GSM and 3G.

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10238 Someone from TAS thinks vodafone is POOR at 4 Jan 2011 09:27:35 AM
I dont not have home phone or internet so my mobile phone is my life line. I also run a business with my phone. I am constantly having to call clients - family back as my calls constantly drop out. Most recently I had no service for days although my phone showed full service bars. Not being able to contact anyone was frsuatrating and I do not pay top dollar for a a service which include data services IS NOT GOOD ENOUGH. When I spent all day last week trying to call vodafone as the local branch near my home closed down.... I was on hold for hours - called back, call dropped out - was going to have them call me back within 30mins (try 5 hours) to have a rude man tell me I was not the only person will issues. All I want is to terminate my contact - I will pay for the damn phone (just want my vodafone phone number disconnected) and they wouldnt listen to me.

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10168 Someone from TAS thinks vodafone is at 3 Jan 2011 07:56:44 PM
Just a thought, You all realise that you can be with any telco without a contract, therefore free to chop and change between Telco's as you see fit. So what I am seeing on this site is a heap of people that cannot afford to buy a phone outright cause they want the latest gadget or simply have no money to buy a phone, so everyone shops around till they find the best deal and go with it, no research on coverage or the things that really matter , just as long as you have the best phone and I am guessing most of you, (I'll go out on a limb and say by most of you I mean at least 95% of you) don't read the terms and conditions etc on the contract you are signing cause you see a shiny new phone that is gonna make you look soooooooo cool to everyone!!! You all only have yourselves to blame.

Oh and to the nong that posted that the staff in the stores are to blame (please see a post further down the page under TAS), your wrong, they are paid to do a job and if you buy the product they have done their job, quite well it would seem, bit like a car sales men, they to sell lemons!!!

That is all :P
3 Jan 2011 08:02:48 PM: Well Said !!
3 Jan 2011 08:02:55 PM: You realise that even with a contract you can get out of it penalty free with the assistance of the TIO since the carrier (vodafone) is not providing the service they signed up for.

It is one thing to sign up to (and commit to) a service, but if they don't provide that service (ie coverage is terrible, sms/mms arrive hours to days later, constant dropped calls etc), they are well within their rights to get out of that contract with the assistance of the TIO?

That is all :)

Oh, and I do agree I think more people should buy their phones outright to avoid alot of these problems, but that doesn't mean a provider can charge you for something and then not provide it.

See how I made an entire post without the need to resort to childish name calling?
3 Jan 2011 08:04:18 PM: Well known fact, 95% of statistics are made up on the spot.
3 Jan 2011 08:06:58 PM: Have you not read many of the comments here saying customers asked specifically about coverage in their areas, was told it would be fine, only to find out otherwise? Also, Vodafone (management) themselves kept their employees in the dark about the true extent of the coverage issues so store employees could not give the right information - what research can ordinary non-telco industry customers do? I agree that Voda store employees are not to blame, but neither are customers.
3 Jan 2011 08:14:48 PM: P, you must have a phd in this sort of stuff. good on you. The other networks hand out the same shiny fones on contracts, but their networks function as they are meant to, Vodafones network is in a mess
3 Jan 2011 08:15:46 PM: P faked his phd
3 Jan 2011 10:20:58 PM: People take time to search for good deals and contracts for certain phones because its cheaper in expense in the long run. People do not just buy random phones just because it's cool, these days finance is all that matters to people.

If you take a look at a contracted phone you pay a certain amount a month until the contract ends. However if you buy a mobile outright you still have to pay a further 30 or so a month thus making outright/prepaid phones worth more than a contracted phone (that is, unless you buy a very cheap phone).
3 Jan 2011 10:52:14 PM: Apologies that should have read 'Well known fact, at least 95% of statistics are made up on the spot'.
4 Jan 2011 10:21:38 AM: Excuse me P, but putting your ridiculous unsupported assumptions on the percentage of the demographic aside, the statements on this forum claim that the sales staff misinformed people regarding things such as coverage. Therefore when customers get home to discover the contract they have signed up for does not deliver the service that was sold to them by said sales people then who's fault is it? The customers fault for not performing appropriate market research?

I think you will find that a lot of the "95%" you mentioned thoroughly shopped around for plans and deals, which on a basic consumer level is all a customer need do. The general customer does not expect to be lied to about the extent and limits of a service by a major telco so that a sale can be made.

I'm not saying the sales staff at Vodafone outlets are also to blame. These people are merely doing what they have been trained to do. If they were kept in the dark about these issues then I feel sorry for the staff. However, the customer is not to blame for a lack of market research when Vodafone have clearly been embellishing their service limits.

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10160 Someone from TAS thinks vodafone is 99.9% at 3 Jan 2011 06:47:05 PM
My partner and I both brought new iphone4 and signed up with vodaflop for a $69 a month on a 24 month contract . And decided that we will no longer need a land line or Internet and the iPhone is what will do the job!!! Wernt we wrong!!! The reception is nearly always down to one bar ( I live in the Hobart area) my husband and I can't even hear each other when we call, noone overseas hears us while we try to talk to them and the Internet connection keeps also going in and out!!! And I have spoken to them over and over again to send me a bill the pay my account , it took them two months to send the first bill and have yet to send another it's also been another two months and still nothing!!! I'm now trying to find a way out of my contract and will never ever look at using vodaflop ever again!
3 Jan 2011 06:49:31 PM: Bugger, I can understand your frustration! Check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract, but you need to follow all of the steps. Report back on how you go :)

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10139 Someone from TAS thinks vodafone is at 3 Jan 2011 04:35:28 PM
Will give some credit to Vodafone for now. Tried an older phone (Nokia 6110 Navigator) on 3g and actually got quite good reception and not too bad internet speed. Used it as a modem for my PC too and performed well enough. Though the phone did have to be on a particular spot on the box for good reception.

Nokia is only a single band mobile (2100mhz), will set that specific band on my Xperia X1 and see if that helps as I usually have crap reception with the Sony Ericsson.
14 Jan 2011 11:09:25 PM: I posted this above, if you are using a so called smart phone in Tas.... As everyone wants the latest devices you are much better to leave the phone on 2G/GSM only. The reason for this is all smart phones and I have used a few seem to stall when switching from 2G to 3G the cutover does not happen quick enough and the signal drops out.
I'm not sure if this is because the manafactures of these devices be it Apple,HTC, Samsung, Sony etc are in to much of a rush when releasing the phones to test them correctly or if they are trying to pack to many "features" into the device? Maybe Blackberry have the right of it, most of their phones are 2G only....food for thought peoples

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