my "3.6Mbps" mobile broadband usb stick has an average speed of 0.03Mbps and a top speed of 0.2Mbps and it drops out every 20 or so minutes, also my ping is 709ms on a server 10km away from me. Vodafail.

Lot of problems with reception and dropped calls when called customer care all dumb guys dont want to listen

Currently trying to fix an issue with vodafone regarding data usage. For some reason late last year the data with my $69 plan changed. Have now received a bill showing I have gone over my data usage. The conflicting information I receive is
Calling 1512- you have 2.6GB remaining of your original 1.3GB.......someone doesn't know maths!!!!
Hobart store- your plan has some how reverted and you have 1.5GB......what the heck!!!!!
Calling 1555- you actually have 3.GB (tried to explain that the 3GB is broken up into Slots of data!
My vodafone (Internet)- 2GB
I await the call from vodafone tomorrow and will certainly be calling TIO first thing Friday morning if no resolution!

Australia was the worst performing subsidiary in Vodafone's "Other Africa, Middle East, Asia Pacific" division, which also includes New Zealand, Egypt, Ghana and Qatar.

Read more: http://www.smh.com.au/business/vodafone-mobile-revenues-take-a-pounding-20120210-1s8oa.html#ixzz1lw7O3l1M


Egypt has suffered civil unrest and Vodafone there still did better than in Australia. I tell you there will be civil unrest here too if the ACMA don't get off their ARSE and do something about this!!!

For the past several hours my entire company has had no mobile coverage even though we're sitting in the middle of Launceston - nothing but the sos symbol.
And guess what? A half hour call to vodafone skipping through three people resulted in....nothing - they can't detect a fault!
WTF?

Vodafone is the best phone company out there..

Not in a mess

Wow, Vodafone. 70k per second tonight tops, thank you soooo much! Enjoyable experience, NOT!

Oh, and Vodafail, these Captcha's are too hard!

Having been recently terminated from my place of employment after nearly
7 years of service at the Vodafone Contact Centre at Huntingfield Kingston.

I am going to stand outside the gates of the contact centre with a
sign "I would not treat my dog the way I have been treated" I would
bring my dog Jessica as well for company and to
obviously make my point in regards to the way I have been treated.

Exposure to Vodafone's behavior I believe needs to be exposed and I believe would
bring forward many others who have been unfairly treated.

My aim is to make others that work there aware that even with union
support their jobs are not safe from Vodafone's manipulation to have
your place of employment terminated.
My self and others have been I believe unfairly dismissed recently. I
believe that it has something to do with the contact centre being moved
totally offshore to Mumbai in India in the not to distant future. So
that Vodafone does not have to pay huge sums of money for redundancy
packages for staff that have been there long term.

My stand against Vodafone continues with an unfair dismissal hearing due
at the end of this month.

Trying to call VF today to cancel. Use "callback" service, lady calls me back from VF... explained that I wanted to cancel my contract... so she transfers me to the cancellation dept - who have a system outage at present. Good God. Cant even cancel the contract because of hardware/software failure!!

They can't get ANYTHING right!!!

http://www.theage.com.au/sport/cricket/warner-award-a-slap-in-the-face-for-kiwis-20111213-1os97.html

Guess which company was behind this bright idea!!!!

Stupid me bought 3G USB modem Prepaid, who the hell wants 3g "broadband" that works barely faster than old fashioned dial-up? It isn't the 90's anymore. Will never use Vodafone again. BTW I live in Kingston Beach.
Vodafone should not be allowed to advertise their products as broadband.

have no 3G for 3 days now,cant get or send mms or emails

Am so sick of 3G being useless in Northern Hobart, perfect signal but major disruptions. Plan a day online and more often than not it's a waste of time. This has been going on for ages. Fix It!!

Went to do my upgrade today, after the call dropped out, I couldn't get a signal to call them back, I did manage to go outside, walk up a hill, round the corner and into an optus store before the vodafail had one bar.

I was a prepaid customer, had okayish coverage at home and at work. Coverage maps and word-of-mouth indicated that vodafone coverage in these places was fine, so I put it down to my old handset having a lame antenna. Signed up on a contract to get a nice new phone, thinking from experience that my coverage would remain okay. however found that I now have NO coverage at home (let alone 3G) and only intermittent at work. Brought this up and got some reduction in my monthly fees as compensation but am still stuck on a contract with a phone that I can't use to make or receive calls or texts. After an unrelated (but still incredibly annoying) issue I have learned not to bother trying to call the call centre. I got through eventually but the line quality was so bad it was very hard to communicate the problem which was then dismissed by the worker as impossible (was later resolved in-store by a manager after 90min of troubleshooting on his part)

Been with Throwdafone for about 5 years. Early on they were fine, over the past few years their service has been totally shitful. Absolutely disgraceful.
I reside less than 2kms from the CBD in a capital city and the service is patchy, mostly drops out, I have to go into my backyard to take and make calls.
I have to sit my phone on my kitchen table at an odd angle to receive any net coverage. Pages drop out or are hideously slow.
STILL having problems quite a bit with texts not sending.
As a paying customer as I say this - FIX YOUR PRODUCT FOR CHRIST'S SAKE!

i use to work for vodafone, while i worked for them not a single problem. i lost my job for advising a customer not to sign up with vodafone because they had no coverage were they are i advised them it may be better to sign up with telstra or someone with a bigger network.

Ever since my phone bills are always $300 but im on a $45 infinite plan and use crap all internet. now my ohone gets disconnected every month because they f*&% me around continuously. i do not understand why they do it do they honestly get people to sign up just to piss them of?

also while i worked there my partner of 5 years passed away they gave me two days off. i asked for more and i was turned down. i managed to get two weeks holidays so when i went on my holiday i et a phone call asking were i was? they explained they gave my holidays to somene who needed them more. i sued and got no were because their lawyers are so use to spinning crap they won

My Pre-Paid Broadband (lol) modem will only load one page and then errors, can not locate server/page not found etc. This is crap, how can you browse the net with one page only...

total crap data transition today/tonight. both edge and 3g take forever to load any page. Its the pits.. When is Tassie going to be upgraded?????

I am on pre paid $29 flexicap. If i have run out of flexi credit and attempt to send a message. I will recieve a System Alert Insufficient Funds message, this is fine, this is expected - whats is not expexted or fine is the 50 or so other System Alert messages that follow after that. one directly after the other. i then have to go and delete every message one by one,on top of that i can not use my fone because of the constant interuptions of messages being recieved. my only choice is to switch off my phone for a while and then sometimes that doesnt stop it and i then just have to wait till my inbox recieves the maximum number of messages. all the while this just ends up draining my battery and draining my patience and self control. This happens all the f~time.

Just received a final notice for an account that was 6 months overdue. Account is a mobile broadband service that never gets used so i had basically forgotten about it but the real problem is it was never paid because vodafone didn't even send a bill in the last 6 months, nor did they bother to call or send a letter until now. Im willing to accept some of the blame for not noticing but its ridiculous that they can screw up so bad.

How can you collect a pxt from pxt world if it isn't working? You don't.

been with vodafone for 12months, moved to hobart and now can not get any service anywhere, no matter where it is my phone just continuosly says no service,

Have used SimToolKit 3 times to see how much credit and data I have left for the month, it usually sends me a text message, none have arrived. i have called 1512 to check the same details via a call, it telss me what plan I am on but not how much I have spent and how much I have left, same for data. How am I to check my usage? Just stupid. How can you trust their service if you can not check these details??? Have checked the website which helped a little but still, crap service.

No 3g or any other data for the past 2hrs

1 Drop in Hobart 3G data performance since Oct 2010 has rendered the service redundant.
2 Promises of improvements several months ago have not taken place.
3 The more recent promise of improvements via the 850 band do not appear slated for Hobart.
4 A more reliable data service has been obtained.
5 The Vodaphone 3G service is not longer fit for the intended purpose and will be terminated
6 The phone service is not much better.

I received a sharing dock in the mail last week so I can plug my USB modem into it to make it wi-fi. The first few days was good, but lately when I get home from work, or try to get on the net in the morning I can't connect because the USB won't connect to the net while in the docking station.

I just spent probably a good half an hour just turning off/on the docking station and re inserting the USB and waiting for it to reconnect to the net. Very frustrating and I seem to be having to do this on a daily basis.

Yah! cancelled my contract with no penalty. Just be adamant that you are nto getting the service as expected what you signed up for and if they argue this is not strong enough jsut say ill take it up with the TIO- "ok sir do you wish to port your number ? if so you have 7 days to do so" was the repsonse i got :) and i didnt even have to raise my voice.

If you set up an automatic recharge you expect it to do exactly that. I even went into my online account to re-setup the automatic recharge. Vodafone said it would be processed within 30 mins... a couple of hours later I am still waiting. I then had to do a credit card recharge as I had some urgent calls to make which was not very convenient. I have also been disappointed with my reception and the fact I seem to missing out on messages that have apparently been sent to me.

no coverage, almost all of the time, dropped calls, cannot use internet, cannot send text regularly, cannot use maps regularly, use phone for work etc and is having significant impact on personal and work.

Coverage continually drops to no service and searching, time searching and no service around 60% of time with phone. Cannot access internet anywhere. When some coverage calls continually drop out.

I rang regarding my mobile broadband. I live right in the middle of Launceston so expect that the coverage would be reasonable. However takes forever for the net to loan and over an hr for a movie. After being on hold for 40mins i finally find out my internet is going a 88kpbs for a 512k download. this is 98% lower that the average. How can they potentially sell a product that barely works in middle of a city let alone if u left the cbd. poor advertising to even sell it to me.

Go into a shop in an urban area - immediately lose reception.

I am unable to receive calls as my callers go straight to voicemail when it is sitting right next to me, it doesnt even ring or notify me of missed calls. I am unable most of the time to make a call. It drops out constantly, I have people complaining why I dont answer their texts which I dont even receive. I cant open pxt messages, It is a constant problem and when I complain all they want to do is run tests to see if we are in a good service area which is strange as we live on top of a hill near glenorchy , Our husband and sons phones have perfect reception as they are with a different service company. I am extremely unhappy as I need my mobile in case of emergency due to my familys health

Literally non-existant 3G coverage for 99 percent of Hobart. Works at a crawl in the CBD. Have to use 2g to even get a couple of bars at my house. Whats the point of offering smartphones in Tas if the mobile broadband is non existant?

It would seem that the only way to take advantage of the 1/5/11 free txt reimbursement is if your credit hasn't expired in the last day or two!!!
"...and the award for outstanding achievement in the field of Idiocy and Incompetence goes to................SURPRISE!!!"

Bloody 3g, why is it sooooo muuuuuucccchhhh slower than Edge? Argh...

Well Vodafone I am dissappointed with your mobile coverage at Wynyard, Tasmania. I have missed important calls when I have to travel there, and when there is a slight signal on a fine day it drops out during call. Forget any signal when there is patchy rain. Lift your game.

No 3G coverage in Glenorchy like I normaly, has been down for 3 days. Trying to operate a business on dial up speeds. Have had problems even trying to access this website.

Hobart... Is SLOWbart for VHA...
I struggled to get 3G on my HTC since XMAS and thought it was my Nokia N95 8G that was the cause. After 2 months of dropped calls, limited access etc. I have nbow upgraded to the HTC Desire HD and found some relief.
Then Easter... No TXT access & limited service AGAIN! Is this going to turn into a 3 months affair where I struggle to get access AGAIN!!!
I can't believe I had to watch ACA to see the story on VHA offering FREE TXT to their subscribers this Sunday.
Whoopdy-FKN-doo VHA I'm on an UNLIMITED plan so I get UNLIMITED TXT anyway...
Just get it right! More towers in Hobart and TAS for that matter & take a look at the East Coast!
I am embarrassed to say that I worked for VHA for nearly 10.5yrs.

All I can say is that since Grahame Maher CEO it has never been the same!
Grahame would turn in his grave if he could see VHA has gone to the dogs!
RIP Grahame.

I have been with Vodafone for around 4 years. I have put up with the dropped calls, bad reception (most of the time, no signal/reception at all), voicemails being delivered 24 hours after the call has been made, with family and friends telling me my phone was off, incorrect, phone is always on. I work in the CBD (Hobart) and sometimes cannot load facebook (in my lunch break of course), iTunes or Safari at all, it just continually tries to load the page unsuccessfully. When a call does connect and I answer, I can hear the person on the other end, but they can't hear me, or I can talk for a few minutes, then they can't hear me, all I get is "Where did you go?" or "Hello"??? so I hang up. Enough is enough in this day and age of modern technology, we should be able to talk, surf the net, buy a song, send a text and say hi to friends on facebook from our phone with no interruptions or service problems. I am hoping nothing happens to my daughter or myself, as I have my vodafone service to rely on for a 000 call should I need it.

Live in Sandy Bay, have had a prepaid GRL mobile broadband USB (which is part of vodafone)for 2 and a half years, last nine months or so the reception has been atrocious so much so that I have no reception in my house.

I actually had to buy a 1m USB extension cord to stick the USB out the window. (yes in that torrential rain I had the USB out the window in a clip lock lunch bag so it wouldn't get wet)
I have complained 4 times since then and I am tempted to send them photos

I am unable to access this carrier when I need to, often having to postrpone calls until the carriers reception is available

i live near deloraine and have constant issues with coverage going from 5 bars to no service, I can have my phone sitting on table and watch it scroll from full bars to no service constantly. I cant understand it, either i have 4 bars or none. Causes a great deal of issues with people trying to get thru.

After seemingly hours waiting without resolution on the phone this appears to be the next best approach. My wife and I both have Voda plans contracted 15 months ago on the basis of imminent upgrades to service facilities in Northern Tasmania. However, because of the extremly bad coverage we have both had to maintain PAYG phones with Telstra/Optus to remain in contact with Business/Family and above all to use in an emergency. Requests to Voda for an update as to when service enhancements will be made in the region result in vague promises. How long will it be that we need to maintain two PAYG OPTUS phones averaging $30 each per month for the privilege of subscribing to a mostly unreliable phone/SMS service and steam driven internet access?

Poor coverage in Hobart, Lutana & Huntingfield where there Vodaphone call centre is based. Unable to use my mobile at work due to no coverage (Lutana) where every other person whos not with Vodaphone has full coverage. I'm fed-up with an unreliable service and will be moving to a more reliable service provider.

G3 pathetic at the moment (couple days now)at Goodwood area. -111db 1 asu of reception, cant browse a thing on the internet. Vodafone fix your shit up!

All day I've had absolutely NO data coverage inspite of me being right in Launceston's CBD. Even voice coverage (2G) is next to non-existant!
A message was left with vodaphone at least 4 hours ago and still nothing, not even a response or so much as an automated message!

there seems to be no 3g data at the moment, I am in Glenorchy with no 3g data on mobile and my partner in Oakdowns also no 3g data on modem. EDGE data is fine though.

Looking at Vodafones website for network issues there says that there is no outages at the moment...

I went from Telstra to Vodafone about 5 or 6 years ago because at the time, they weren't too bad. Needless to say after the last couple of years of crappy service I have now gone back to Telstra. Last year I had quite a complicated pregnancy (and before anyone says about a land line, I live in a rental property which has had all the phone outlets ripped out, currently negotiating with landlords on this one), so a mobile was a must. In the last couple of weeks before my son was born, there were DAYS in a row where I had NO reception whatsoever. A phonecall to vodafone informed me that I lived in an area with no coverage, and never had. I laughed! I had reception not even a week before! I had lived in this area for the whole time I had a vodafone phone, so obviously I just IMAGINED I made all those calls for the last 3 years! Then they basically said because it was pre-paid they didn't give two hoots. There were other problems at the time too, like the multiple text message thing that I have read a lot about on here, and being cut out or not being able to call. I will be sticking with Telstra in future!

I was a 3 customer, who called them to change my rate plan. They referred me to vodafone to get a better deal as they are the same company now. Huge Mistake! Took them 1 month to activate my SIM! Ever since I have had problems trying to sort out being put on a 24 month contract when I was on no contract with 3 and have my own handset. Who in their right mind would want a 24month contract when they have their own handset! Trying to sort that out at the moment. Have had issues with them not being effective in activating my services, so I have had to call seperatley for call waiting, voicemail, no of rings on my phone, all things that should be dealt with at the time of connection. I called them today, as I have no coverage on my phone, called from a landline and GOT DISCONNECTED! Normally when I call on my mobile, I can accept that but calling on a LANDLINE AND GET DISCONNECTED???? Their service is atrocious. Not to mention I had a shitty wireless modem with them for 2yrs in contract, thank god that ran out, the coverage was shocking, and the billing, I had to monitor and record month to month, as at times, I would receive bills in excess of $500 for one month, luckily I took print screens from my document that proved the increase in GB usage from one day to the next, which was a discrepancy of about 30gb, when my plan was for justr5 at the time. They suck, anyone thinking of using their service, save your pain. Last week I was actually in tears emotionally wrecked from the grief I have had in trying to sort it all out. I have been ringing 3 to get them to sort for me as they led me to that path. They gave me the name of a supervisor who called me saturday to say that I needed to call the welcome team to sort out the 24month contract issue. Am dumbfounded that I keep getting to the front of the queue in terms of resolving this. Today I awake to no service on my handset, so can't sort out the other issue until this is resolved. IT IS EXHAUSTING!

Well, almost two and a half years ago I signed up for Vodafails mobile "broadband" in Hobart, Tasmania. I was on a $39 / month for 5gb plan. (I Think).
Once I set up I discovered that there was no reception at my house, and even when I connected in the CBD it would only ever connect via 2g. No 3g towers had been switched on apparently. Anyway I rang customer service telling them that without 3g they can't possibly class it as broadband and it was even too slow to log on to my account to pay any bills.
Vodafail agreed to cancel the contract and said they'd send me a mail sachet to post the modem back to them. No sachet ever came and no phone calls etc so I left it at that. I wasn't going to sit on hold for hours just to ask why they didn't want their modem back.
Anyhow, over two years of hearing nothing, and much wonderful service with Virgin and Telstra I receive a text message stating that my bill of $1009.50 was due. I couldn't beleive it and went straight into a Vodafail store (calling is useless) and find out that they hadn't actually cancelled my account and just left it building up a debt.
After explaining everything to a very helpful employee he contacted 'someone' whom organised to post out another sachet and said my account would be cancelled straight away. This time the sachet actually came. I posted it away and hoped that was the end of my dealings with this rubbish company.
Anyway....less than a month later I receive a text message saying that my bill of $39.43 is ready. The following month I get another one.
I then went back into the store, a different employee looked up the details and said he couldn't see anything on the system and it appeared my account was cancelled with $0.00 owing. Maybe this was the end of my dealings with them now?
NOPE. Today I checked my phone and had a message left by a Vodafail rep stating that I am owing $119.30 on my account and to give her a call back. Called back and no-one answered. This was at 6pm though. I will call tomorrow and if a supervisor can't sort it I will lodge a complaint through the TIO.
CRAZY, CRAZY, CRAZY.

Just a side note, I have read a few times on Whirlpool forum that people have posted their USB Dongle back to Vodafail in their supplied postage bag and it had gone "missing". Is this just a scam / convenient way for them to leave the account active? I honestly do smell a rat!

Call drop outs, extremely slow data.
I have a telstra work phone and basically have to use this permanently now. The signal strength in the majority of Tassie is a joke and even when I have signal I get drop outs.
What literally takes seconds on my work phone to download takes minutes on my vodaphone mobile. It's a joke and I wish I could get out of my contract but not sure where to start.

Hey guys,
What a boring life u muct have to come on here and just complain, nothing is going to be done about it from here, call vodafone maybe they will do something. Im with vodafone and live in hobart and hve perfect reception most of the time, except in shopping centres :(

Continually having my calls disconnected. More cost to call the person back. Crap reception. Total diregard for the customer. Have complained in the past re the disconnections... to no avail. Be nice if i could actually understand the operator on the other end. That is, if you eventually get through.

im so sick of the reception, its got worst. i can barley get it at my parents house but before xmas i got full reception!!! how does that work.
Mobile internet has been absolutely atrocious. Connection and reception has been good, but the downloads are non-existent and I live in the city!!. its so slow and it times out all the time! where i live it should not be like this. considering changeing to another company if it does not improve

1. My wife is on vodaphone. Coverage in Launceston coverage is pathetic and non existent on the east coast.
2. I am on telstra and I get a monthy text reminding me to pay my vodaphone account!!! I have never been with vodaphone and never will be.
3. Last year we spent three months travelling around SA, VIc and NSW ...mostly inland regions. Telstra coverage was excellent while vodaphone was virtually non-existant. This was a huge eye-opener for us. The wife has only 5 months left on the contract and cannot wait!

Hey Everyone, this is my first and last visit to Vodafail, being both a Telstra and Optus customer I thought I would see what all the media is about and I must say i have had a number of issues with both my Telstra and Optus services, including slow data speeds, billing issues, waiting on hold for customer service for in excess of an hour, customer service and stores recommending the wrong plan to get the sale and it keeps on going.

No matter what service you are on I think that you will have issues of some sort and that is just life, nothing is perfect, as no one is perfect. I can't believe that Vodafone is the only company that seems to be vindicated like this website has. Maybe all carriers should have a fail site, and maybe someone should independently start a "WIN" site for all companies too.

Thinking of that why is there no "Woolworthsfail" or "juliagillardfail" site, then everyone can whinge about everything.

Reading some of the messages on here really make me feel like Australians are becoming more like the Whinging Poms, be Australian and pat those who do well on the back and help things get better in a constructive way.

It would be really nice to.. um.. maybe... MAKE A PHONE CALL... without having 'call fail' happen up to 15 times!!! Or to be able to use the phone without having to stand outside in the street, despite living in the middle of the capital city! And it's great when you get a SMS from someone that they sent 3 days ago!! And despite the polite sms's from Vodafone curstomer service saying 'were looking into the problem'... they don't bother to get back to you!!! Grrrr!!! Contract up in 8 weeks... SHOVE IT!!!!

I am sick and tired of poor service all throughout Tasmania. Upgrade the friggin' towers like you have said you would be for the past 5 years.

Last year I signed up to Vodafone Mobile Broadband as I already had a Blackberry through them and was fairly happy with the service/coverage/price etc. I took it home, connected it and happily began using the internet.
After around 5 minutes however it randomly slowed (around 0-20 kbsps downloads). I thought 'hmm this is weird,' so I unplugged it, plugged it back in and it did the same thing. After a few unpluggin sessions it refused to even connect.

Since that first day it has barely connected at all. (I have even taken it with me to Sydney where it would not connect and I was in the CBD!)

As I have been paying $50 a month for it, I have tried speaking to them about it (I try almost every month) and they simply have no idea what to do.... They leave me on hold for 20-30 mins, transfer me between departments and in some cases I have even had people from Vodafone hang up on me (this has actually happened quite a few times!)

I just got off the phone just then complaining about the internet, where the man said that the problem 'obviously lies with the computer' and told me to go to my nearest Vodafone shop. I told him that was over 3.5 hours drive from here, nearly 7 hours return and he just said: 'so, when will you be able to get there then??'
ARRRRGGGHHHHHHH I just felt like yelling at him (but I didnt). The phone call was not resolved as I just said that I 'would think about it' and hung up...
Since I bought the broadband I have spent almost $500 for something I cant use and after MANY complaints, phone calls and hours wasted it looks like it will never be fixed and I will never get my money back.

I HATE VODAFONE

3G CONSTANTLY dropping out of late, had to use the internet on another friends phone due to constant dropouts and was shocked at how quickly and easily pages loaded - didnt even realise how bad Vodafone was until this point. I havent even bothered phoning Vodafone as I feel certain I will be told this is MY problem.

For the past 8 months or so my phone would display full 3G service yet i cannot go on the internet, make a call or even send a text message. Once i turn 3G off my phone works with no problem. This issue annoys me daily and mainly becuase of the slower internet speeds when the phone is not on 3G.

We a business in melbournes Western Suburbs. We are approximately 8KM from the CBD. We swapped over to vodafone in the month of october 2010. We have 6 phones connected to this service. We have lost business (due to the amount of drop outs), been abused (not getting back to people as we dont always get their voicemail), had extra expenses (due to people not being able to contact us) etc etc. I can really go on and on and on. It is an absolute joke that this is allowed to happen. The only solution i see is to change over to a new carrier. Vodafone says we are on a contract and therefore we cant. My reply to them is that they have not fulfilled their side of the contract as they are not supplying the service they promised.

Inconsistent/poor coverage that constantly fluctuates. Poor data performance. Dropped calls, messages not sending, messages delayed, calls not coming through. Was lied to about my coverage upon signing contract. The usual tripe.

After account access troubles for the past month, mysterious password changes, four digit pin changes and my address changing to the house over the road from me on my account I suspected either sheer incompetence or foul play regarding my account. Once I heard about the information leaks I was sure my details had been tampered with so I called Vodafone to confront them about it.

The first operator told me there is no way that can happen, even though I had called the number Vodafone supplied on their website if you suspected your account details had been compromised. I explained that my password was changing almost everyday, locking me out of my account and I had to call and have it reset. Without even looking he told me that my account had not been compromised so I asked to speak to his manager. He transferred me to someone else who without even asking my name told me that my account was not one of the accounts that had been leaked. I told him that I had been advised that any misleading info regarding this matter would result in criminal investigations by the TIO and he transferred me to someone else.

I knew I had someone who meant business this time because I got an Australian on the phone. I explained my situation to them once again. With a few quick key strokes the operator informed me that my account HAD been compromised! He then offered me a months worth of credit to my account! A whole months worth for getting calls from seedy foreign sales people a dozen times a night trying to sell me anti virus software because they have detected my copy of windows is at risk... I own a Mac... I had a copy of Vodafone's privacy statement prepared and read it to him, the WHOLE thing. He then asked how I would like to proceed. I told him that I was mislead regarding the service I would receive on my phone in the first place, lied to about getting full reception at my house and place of work only to get home and NEVER have any - Contract breach on their part number one... I also told them that they illegally sold my information to a third party for which now I am harassed constantly - Contract breach on their part number two.

He then tried to tell me that I am in a legally binding contract and any attempt to nullify the contract would lead to dishonor fees and charges. So I read the letter the TIO had given me to him stating that since the commencement of the contract I had fulfilled my terms completely - paying accounts on time. However the provider of the account HAD NOT fulfilled the terms of the contract in regards to false information and coercion of the contract, failure to deliver the service promised in the contract and suspicion of criminal activity in regards to information provided for use solely by the contractor.

He went down kicking and screaming, but finally voided the contract. A week later though I get a bill demanding I pay an exit fee which I was advised to forward to the officer from the TIO investigating my case. The exit fee is more than I would have paid for my phone and my contract upfront and I have also received an outstanding account bill for minus $976.88 which I have 14 days to pay!

Unbelievable. How do I pay minus $976.88 before I am reported to debt collectors???

I was calling to get information and help on changing my plan. The website did not answer my questions. How is it that whenever I ring, the robot's voice is infuriating, it says that it will connect me to an operator, then doesn't, says you need to answer a few questions first, or even enter your mobile number to continue, continues to ask me questions, talking to this machine for 10 minutes just to get an operator when it finally cannot help me any further, then i'm on hold for 43 minutes. It transfers me to the wrong department, and i'm on hold for another 13 minutes before my call is answered. It cannot help me, most services will at least let you connect to a real person if you say 'operator' enough times, but vodafail is so incredibly infuriating, i'd rather be on hold than talking to Lara anyday. Vodafail has epic fail customer service.

I dont get reception in most buildings in Launceston and when i called customer servive they said "there is nothing wrong with my reception, it must be my phone".

I had a Vodafone contract around 2 years ago now - was advised around Hobart where I would be able to use my service for Data, voice etc... I then found I could use my phone (in the middle of the CBD) outside my work if I stood around 1 mtr away from the building facing Mt Wellington & my left arm straight up in the air whilst right hand held phone to my ear, well maybe not that extreme, did have to be 1 mtr from the building & facing the mountian. If I stepped back towards the building call/data would fail. If I turned away from the mountian, call/data would fail. I got all the exuses in the world (cannot use inside any structures, need to have hooked into an in car kit, phone was faulty - was swapped 3 times - & in the end I paid out the contract & told everyone I knew not to use Vodafone. Wish I had the details as I would be joining this class action.

hey i paid my plan bill using bpay and it is after nearly a week still showing as unpaid. I have been trying to contact them to get it sorted but have had no reply to emails and trying to ring them gets a computer. I have never had a problem with bpay before and the payment details are still on the bpay transaction and show correct ref number. Their server was down for a couple of days but I am used to this on their websight. I have sent another email to their complaints indicating my concern as i am a new customer and worried by media reports and their obvious unprofessionalism and have stated that if this is not addressed I will join the class action against them. I assume the only time they will contact me on this will be to recover the outstanding bill which I have already paid, this company would appear to be a bad joke and should spend less on the cricket and more on getting itself together and its network right. I only started this plan early december and already have grave concerns as much of the media reports came out just after this unfortunately.

As I am writing this I have been on hold for 2hrs exactly. Just wanted to share my pain. Will be canceling my contract.

Have been a Vodafone customer for over 4 years, but since I bought a Google Nexus One and use the phone significantly more than I used to, I've realised how bad the Voda network is, especially in Hobart. I've been tearing my hair out over the last year, not even being able to make phone calls from inside my house (15 mins from Hobart CBD) so before Christmas I called to complain and demanded to be released from my contract. Voda wouldn't budge but offered to check the power of the network at my residency (West Moonah) and got back to me this week. Surprise, surprise I live in a low power area. However, this was enough to have me released from my contract, and within 20 minutes I was at JB Hi-Fi signing up to a Telstra plan. Very pleased; free $100 JB gift voucher, extra 500mb download limit, $10 less than I paid with Vodafone, and a movie ticket per week for the next year. Not least, I can make phone calls from inside my house and I have yet to be anywhere in Hobart where 3G reception has dipped below 5 bars.

So extremely happy right now. I feel sorry for those locked to Vodafone, but wish them all the best to be released.

Have been sent my email bill recently which I would normally print out and pay at Aus' Post with. They changed the format recently and one change was to remove the barcode for the bill. Three options on the email are 1) Download bill, 2) Pay online, 3) Log in to Vodafone. I wished to download my bill for the barcode to pay my bill but my bill is not available online, there is a error and it is not there. I logged in to vodafone to access my bill that way but only past bills are available, not the current bill. I called Vodafone (35 minute call (was ok, used my time on hold to clean up after my daughter)) and the operator was friendly and helpful but he could not access my bill either, he had the same problem as me with their website.. I ask that he email me my full bill, he said he would. I received a text message saying that the email had been sent, I have not received it yet. It has been 4 hours since and still no bill. I do not wish to pay with credit card (their website allows this, this part works it seems though I still can not see a bill to pay against) and I can not get a barcode to pay in person. How do I pay my bill now?? He told me to find a previous bill as the barcodes are the same, I may do but I wish to view a current bill also, its my right to know what I am paying for...

Just checked my reception time on my Android phone, 26% of the time I have no connection. Central Hobart too. Hope noone tries to call me.

Can't receive calls in my office in the middle of Hobart. Data drops out constantly

I recently drove from Canberra up to central QLD, days before the recent floods swept through the area. Was annoyed when I noticed 5kms out of Goondiwindi on the way to St George that there was zero coverage. Arrived in St George and spent the night - again no coverage. Left for Dalby. Still No coverage. On the road with no means of contacting anybody, or friends further north being able to reach me, I was headed straight for the flood zone. I never realised just how few and far between pay phones are these days! Go Vodafone! F#@ktards!

I have very bad problems with Vodafone reception where I live in Tasmania, calls dropping out and other days having no service for up to 48 hours, I have no home phone and I rely on my mobile. My daughter has severe asthma we had to call an ambulance early one morning because she wasnt breathing and I had no reception. Im also not happy with the customer service, delayed text messages, delayed voice messages, also not showing missed calls and being unable to call out. Friends and family who have tried to call and all they get is voice mail, or its switched off when it isnt and it wasnt in use at the time, and its all when the phone is in good reception range. it is just joke. why should we be paying for something we cant even use!
Tania from Tas

48 minutes on hold, I get through they say hello and then hang up on me.

This is not the first time it has happened either, funny how this call got disconnected one minute past 8pm EST

Trying to ring out from home I am told it is for emergency calls only. I have to go upstairs and ring from there and even then it cuts out and is crackly and does not work all the time. Very frustrating.

I am only a VF mobile broadband internet user; i don't have a phone account with them. Yet everything I want to do - like close the account - can only be done, first off, by entering your Mobile number! So if you click on their link (only a popup, anyway, disappearing from one second to the next) to "Manage" your "Prepaid Mobile Broadband", you get straightaway asked to enter your VF mobile phone number before anything else can happen! Plain crazy and arrogant! So it seems like I have to phone them to get anywhere - which, by the sounds of it, is only a dive into a gelatinous hell.

Have been promised 3G network in Launceston, Tas for 3 yrs, still only getting a poor EDGE network! Now today find out that my details have been placed online.

Think it can't get much worse for Vodafone? Now there's been a huge breach of their lax security.

VODAFONE MOBILE RECORDS LEAKED (Sydney Morning Herald Jan 09, 2011)
THE personal details of millions of Vodafone customers, including names, home addresses, driver's licence numbers and credit card details, have been available on the web in what is described as an ''unbelievable'' lapse in security by the mobile phone giant.

The Sunday Age is aware of criminal groups paying for the private details of some Vodafone customers to blackmail them.

More here: www.smh.com.au/technology/security/vodafone-mobile-records-leaked-20110108-19jgm.html

I called to complain about my reception issues and also that i want out of my contract.

They said that they would call back within 11 to 18 minutes, 3 hours later i get a call and was told that the complaints department is not working and to call back in 24 hours.

Im not doing that, I am not giving them another cent untill my problem is fixed or they let me go.

According to the Vodafone website (Network Issues/Upgrades) there is no mention of upgrades of the network for Tasmania for 2011. Has Tassie been forgotten again, poor 'regional' Tassie, always has to miss out. But maybe they can justify this by saying they have good reception here (at the Call Centre!)

losing alot of text mesages or coming through two hours or days apart and they told me i had bood coverage in tas haaaaaa

I run my business using a contract Blackberry and have on average one in 8 calls fail. Internet I could run faster than. Oh yeah.

I was stuck in a two year contract with no coverage. Contacted Vodafone many times to try and get out of my contract, they just disconnected me or told me I had contacted the wrong department each time, and then cut me off. I finally ditched them in October when the contract run out, now they send me a bill each month for -$4.10 to pay immediately. They owe me money!!!
Disgraceful.

I signed a contract with vods 2 years ago - first phone had to be replaced after 3 weeks then again after 18 months. calls were dropping out and most of the time I had no service. They told me it was because I had an iron roof!!
Tried another phone with my sim and then I got better service. Comaplained to vods and got a new phone and an internet usb connection. Had these for 6 months now and can NEVER maintain any internet connection. They told me I had to connect to their slower network as 3G wouldn't work for me. Its been 3 months since I used them and I now have a telstra prepaid and my contract continues. I have spent in total over 17 hours of calls trying to get my coverage foxed and i give up. Never ever again!!!! I will pay the extra.

Hello everyone.

I would like to keep you in the loop with just what we are doing to improve our network, check our blog at: http://blog.vodafone.com.au/blog/news/improving-your-vodafone-network-an-update-on-our-network-plans/
Also please remember we offer official support on the following social media channels:
www.facebook.com/vodafoneau
www.twitter.com/vodafoneAU_help

Kind Regards
Dave From Vodafone.

I work 3.5km from the GPO in Hobart and have zero bars practically all the time. Way to service a capital city. All of Tasmania knows if you want coverage go with no network than Telstra, unfortunately I got sucked in...

Trying to speak with my daughter in Victoria when she rings us on her Vodaphone is like trying to piece together an oral jigsaw. The conversation is there, then it goes dead, then she rings back, then we have to remember what exactly it was we were saying when the call dropped out. She either wastes money going over conversation she has already heard or else she misses out on something because by the time we work out where we were up to she has to go. Isn't this 2011.....don't feel we have come very far since 1876........

I live in a suburb where a Vodafone sales person assured me also that I would receive coverage with no issues. Once I got home I had no bars. I went back in and they told me that it was because the iPhones didn't receive signals as good as other phones. I didn't immediately rule this possibility out, although I was skeptical, so I tried a different handset that they advised me was far better. I got home and still no bars. I swapped back to the iPhone because it was my initial preference and the different handset made no difference. I discovered that if I stood at the end of my driveway I could achieve the success of receiving 1 bar worth of signal, but only for short periods.

I tried desperately soon after the purchase of the contract to get Vodafone to see that the product I was sold did not meet the specifications it claimed and that THEIR end of the contract had not been fulfilled yet I was still paying for a product I could not use to to my being mislead to generate a sale.

Several months ago my 16 month old daughter had an anaphalactic reaction to something in some food and I was home alone with her. I tried the driveway and got 000 but the call dropped out. I ran to my neighbor to use their phone who, thank god was home sick from work. An ambulance arrived in time and everything turned out ok.

Whether it was the sales person or if it was wrong information provided to them by Vodafone, I was lied to. I have since been told by THE SAME sales person that there was a "mistake made" regarding the availability of service in my area, however, the coverage map that is shown on the website and in the brochures found in store still regard my area as a high reception area 7 months on from the 000 incident. I, and EVERY other person that comes to my area who use the Vodafone network still have either no reception, or such little reception that a sustained phone call is impossible.

I dont not have home phone or internet so my mobile phone is my life line. I also run a business with my phone. I am constantly having to call clients - family back as my calls constantly drop out. Most recently I had no service for days although my phone showed full service bars. Not being able to contact anyone was frsuatrating and I do not pay top dollar for a a service which include data services IS NOT GOOD ENOUGH. When I spent all day last week trying to call vodafone as the local branch near my home closed down.... I was on hold for hours - called back, call dropped out - was going to have them call me back within 30mins (try 5 hours) to have a rude man tell me I was not the only person will issues. All I want is to terminate my contact - I will pay for the damn phone (just want my vodafone phone number disconnected) and they wouldnt listen to me.

Just a thought, You all realise that you can be with any telco without a contract, therefore free to chop and change between Telco's as you see fit. So what I am seeing on this site is a heap of people that cannot afford to buy a phone outright cause they want the latest gadget or simply have no money to buy a phone, so everyone shops around till they find the best deal and go with it, no research on coverage or the things that really matter , just as long as you have the best phone and I am guessing most of you, (I'll go out on a limb and say by most of you I mean at least 95% of you) don't read the terms and conditions etc on the contract you are signing cause you see a shiny new phone that is gonna make you look soooooooo cool to everyone!!! You all only have yourselves to blame.

Oh and to the nong that posted that the staff in the stores are to blame (please see a post further down the page under TAS), your wrong, they are paid to do a job and if you buy the product they have done their job, quite well it would seem, bit like a car sales men, they to sell lemons!!!

That is all :P

My partner and I both brought new iphone4 and signed up with vodaflop for a $69 a month on a 24 month contract . And decided that we will no longer need a land line or Internet and the iPhone is what will do the job!!! Wernt we wrong!!! The reception is nearly always down to one bar ( I live in the Hobart area) my husband and I can't even hear each other when we call, noone overseas hears us while we try to talk to them and the Internet connection keeps also going in and out!!! And I have spoken to them over and over again to send me a bill the pay my account , it took them two months to send the first bill and have yet to send another it's also been another two months and still nothing!!! I'm now trying to find a way out of my contract and will never ever look at using vodaflop ever again!

Will give some credit to Vodafone for now. Tried an older phone (Nokia 6110 Navigator) on 3g and actually got quite good reception and not too bad internet speed. Used it as a modem for my PC too and performed well enough. Though the phone did have to be on a particular spot on the box for good reception.

Nokia is only a single band mobile (2100mhz), will set that specific band on my Xperia X1 and see if that helps as I usually have crap reception with the Sony Ericsson.