Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13021 Someone from TAS thinks vodafone is Criminal at 20 Jan 2011 07:16:42 AM
After account access troubles for the past month, mysterious password changes, four digit pin changes and my address changing to the house over the road from me on my account I suspected either sheer incompetence or foul play regarding my account. Once I heard about the information leaks I was sure my details had been tampered with so I called Vodafone to confront them about it.
The first operator told me there is no way that can happen, even though I had called the number Vodafone supplied on their website if you suspected your account details had been compromised. I explained that my password was changing almost everyday, locking me out of my account and I had to call and have it reset. Without even looking he told me that my account had not been compromised so I asked to speak to his manager. He transferred me to someone else who without even asking my name told me that my account was not one of the accounts that had been leaked. I told him that I had been advised that any misleading info regarding this matter would result in criminal investigations by the TIO and he transferred me to someone else.
I knew I had someone who meant business this time because I got an Australian on the phone. I explained my situation to them once again. With a few quick key strokes the operator informed me that my account HAD been compromised! He then offered me a months worth of credit to my account! A whole months worth for getting calls from seedy foreign sales people a dozen times a night trying to sell me anti virus software because they have detected my copy of windows is at risk... I own a Mac... I had a copy of Vodafone's privacy statement prepared and read it to him, the WHOLE thing. He then asked how I would like to proceed. I told him that I was mislead regarding the service I would receive on my phone in the first place, lied to about getting full reception at my house and place of work only to get home and NEVER have any - Contract breach on their part number one... I also told them that they illegally sold my information to a third party for which now I am harassed constantly - Contract breach on their part number two.
He then tried to tell me that I am in a legally binding contract and any attempt to nullify the contract would lead to dishonor fees and charges. So I read the letter the TIO had given me to him stating that since the commencement of the contract I had fulfilled my terms completely - paying accounts on time. However the provider of the account HAD NOT fulfilled the terms of the contract in regards to false information and coercion of the contract, failure to deliver the service promised in the contract and suspicion of criminal activity in regards to information provided for use solely by the contractor.
He went down kicking and screaming, but finally voided the contract. A week later though I get a bill demanding I pay an exit fee which I was advised to forward to the officer from the TIO investigating my case. The exit fee is more than I would have paid for my phone and my contract upfront and I have also received an outstanding account bill for minus $976.88 which I have 14 days to pay!
Unbelievable. How do I pay minus $976.88 before I am reported to debt collectors???
The first operator told me there is no way that can happen, even though I had called the number Vodafone supplied on their website if you suspected your account details had been compromised. I explained that my password was changing almost everyday, locking me out of my account and I had to call and have it reset. Without even looking he told me that my account had not been compromised so I asked to speak to his manager. He transferred me to someone else who without even asking my name told me that my account was not one of the accounts that had been leaked. I told him that I had been advised that any misleading info regarding this matter would result in criminal investigations by the TIO and he transferred me to someone else.
I knew I had someone who meant business this time because I got an Australian on the phone. I explained my situation to them once again. With a few quick key strokes the operator informed me that my account HAD been compromised! He then offered me a months worth of credit to my account! A whole months worth for getting calls from seedy foreign sales people a dozen times a night trying to sell me anti virus software because they have detected my copy of windows is at risk... I own a Mac... I had a copy of Vodafone's privacy statement prepared and read it to him, the WHOLE thing. He then asked how I would like to proceed. I told him that I was mislead regarding the service I would receive on my phone in the first place, lied to about getting full reception at my house and place of work only to get home and NEVER have any - Contract breach on their part number one... I also told them that they illegally sold my information to a third party for which now I am harassed constantly - Contract breach on their part number two.
He then tried to tell me that I am in a legally binding contract and any attempt to nullify the contract would lead to dishonor fees and charges. So I read the letter the TIO had given me to him stating that since the commencement of the contract I had fulfilled my terms completely - paying accounts on time. However the provider of the account HAD NOT fulfilled the terms of the contract in regards to false information and coercion of the contract, failure to deliver the service promised in the contract and suspicion of criminal activity in regards to information provided for use solely by the contractor.
He went down kicking and screaming, but finally voided the contract. A week later though I get a bill demanding I pay an exit fee which I was advised to forward to the officer from the TIO investigating my case. The exit fee is more than I would have paid for my phone and my contract upfront and I have also received an outstanding account bill for minus $976.88 which I have 14 days to pay!
Unbelievable. How do I pay minus $976.88 before I am reported to debt collectors???
You could end up with a massive debt of over -$1000 and still the debt collectors will be notified!!!
The invoice showing the credit will no doubt have something printed on it saying something along the lines of "no amount to pay".
If the invoice has been sent for a service which has been disconnected, then the person to whom the invoice has been issued needs to contact the invoice issuer (in this case, Vodafone) to organise a refund of the amount by which the account is in credit.