26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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21185 Someone from ACT thinks vodafone is at 22 Mar 2012 08:04:09 PM
No reception been with Vodafone for4years most expensive service provider as they charge you roaming as the network reception is so poor had 4months to go on my contract they reckon to leave will cost me $230 good luck getting that

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21170 Someone from ACT thinks vodafone is getting worse at 21 Mar 2012 01:24:42 PM
my recption has never been 100%, but it seems to have gotten worse in the last 4-5 months or so. I sit next to a huge window at work, but have to get up and go outside to be heard when someone calls (if I'm in the office, it breaks up to the point that it will cut out eventually). Also, I have been getting a lot, like 40-50%, of my texts very late. Example, the other day I received 3 incoming text in a row at 5:30pm that were all marked as being sent to me at 2:10pm, 2:30pm, and 3:45pm. What's more, I lose reception completely when I go into buildings such as the mall, or grocery stores, etc... Further to this (pauses to take breath...) I can stand in one location (i.e. my lounge at home, office at work, outside on the street in the city) and watch my reception bars go up and down, up and down, and my network change from E, to H, to G at random. And the internet is painfully slow - always has been. I am on a contract, but wonder whether this is enough to get out of it with minimal penalty so I can switch to a more dependable telco. Like I said, it always happened from time to time, but recently it is happening far too often, and I can't justify paying for a service that is this bad.
21 Mar 2012 07:17:36 PM: I feel your pain.

I read somewhere that a lady had to climb a tree to get reception, but even so in this day and age when you pay good money for a service that is what you expect.........good service!

Why should you pay an even minimal penalty to get out of contract when the service is limited at best?

Have you reported the matter to VF? Have VF investigated? If so what was the result?

Suggest you contact VF, report the issue, allow VF to investigate within a reasonable time scale, say 10 working days.

If their service improves then excellent, if not then be prepared to either:

1/ Put up with the limited service
2/ Have reduced access fees for a period of time or to the remainder of your plan
3/ Demand to be released from your contract with no fee/charge of any type to you

VF may release you.

An alternative if they do not release you is to go to the TIO with the matter.

The TIO online form takes less than 5 minutes to complete, VF then have 10 working days to respond.

TIO contact details at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team

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21168 Someone from ACT thinks vodafone is 547 at 20 Mar 2012 11:03:54 PM
probleme internete connection failed

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21139 Someone from ACT thinks vodafone is Bad at 16 Mar 2012 11:55:22 AM
Strathfield Area, Sydney

I am trying to run a mobile service business from my mobile phone. It has been ok for the last 12 months but from Friday 9-03-12 I have had voicemails not come in, phone drop out mid calls. incoming caller notified that network is not available, calls fails even to vodafone 1555 customer service number, when I ring a number it can take 60sec to get ring out sound, just a real mess.

Vodafone call service people said that there is an issue and it will be fixed by 25-3-12. This means major losses for me. The government should have enforce a 100% guarantee of service from these companies like that used in landlines and these companies should have backups plans.

Thanks god I am not depending on this phone in a life threatening situation like the elderly.

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21133 Someone from ACT thinks vodafone is Being offended and discriminated at 15 Mar 2012 10:18:02 PM
I moved here from England and study a course in Canberra. I signed two plan there (for mobile and broadband) and it sucks! The internet was a torture to me and they failed every time I connected. I cancelled the broadband plan in two weeks after use and then got a bill from them requiring paying two months bills! And two days ago, I got another email from them required me to pay $250 instead of my monthly fee ($49). And the network is very bad. I almost lose the signal every single hour. I was so mad trying to call the customer care services for hours and all I got was just a machine! Then I went to the Civic centre store to check the bill again but then failed to answer every question I asked. After all I decided to cancel the iphone plan but they told me that if I cancelled I have to pay two months fees because it's not their fault! I told them if they didnt do it I would report to Ombusman and they ALL laughed out loud telling me that who will protect an international student then left me there humiliated. I felt so offended and discriminated. Who will protect us in this country?
17 Mar 2012 09:20:13 AM: I feel your pain.

First off welcome to Australia, the best country in the world.

Second, what the store staff allegedly said is totally incorrect and the manner they allegedly dismissed you is also wrong and arguably very un-Australian.

In Oz we have something called the TIO, similar to Offtel in the UK.

Provided you have raised an initial complaint with VF and allowed VF to investigate your complaint within an acceptable and reasonable time-frame, you may then escalate the matter to the TIO should there be no satisfactory resolution.

Have you tried contacting 1555 (VF helpline) and asked for a network investigation? If not then that action is your first port of call. If you have contacted them and they have done their investigation with no service improvement, then the next option for you could be the TIO.

The TIO on line form takes less than 5 minutes to complete and is totally free to the consumer.

TIO contact details found at the top of the page under the How To Complain tab.

Good luck and let us know how you get on!

Vodafail.com Moderation Team
20 Mar 2012 02:55:26 PM: I contacted the VF Helpline (after getting so mad at the staff insisting to meet the supervisor) and the supervisor admitted the overcharged bill was their fault. Just checked the website today and thanks good, they give me the correct bill this time.

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21127 Someone from ACT thinks vodafone is commercial,rubbish! at 15 Mar 2012 04:48:40 PM
new vodafone<<<POWER TO U commercial!!!!!on tv channel eleven,,no more than 3mins ago....RUBBISH!!!!there obviously part of the vodafone rip off!!!!2258,and very very unhappy!!!!GO TELSTRA!!!!!

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21060 Someone from ACT thinks vodafone is KONY-FAIL at 9 Mar 2012 12:20:13 AM
VODA 2012

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21057 Someone from ACT thinks vodafone is SHOCKING at 8 Mar 2012 08:39:45 PM
I cannot recommend this company to anyone that I consider a friend. Drop outs, NEXT-TO-NO-SERVICE, constantly screwing up my bill, continuing to charge me for cancelled services, dismal support and smart-assed support staff.


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21032 Someone from ACT thinks vodafone is i would rather masturbate with a cheese grater.. at 6 Mar 2012 07:15:36 PM
(copied from a facebook status to save typing it in full again):-

Is past being angry at Vodafone, now i just piss myself laughing at their incompetence. I called just a while ago re another billing issue, got the usual spiel regarding entering my number/access code etc via the keypad..THEN i wait on hold for twenty minutes until someone from the subcontinent answers with "welcome to vodafone, my name is Wayne (Hmmm, Im not so sure....) can i start with your name please..

Me - 'My name is xxxx'..

'Wayne' - "Can you call back in four hours please, our system is down"...

Me - (giggling out loud at this stage) "Ok 'Wayne' I'll jump out of the sack at 2am shall I?"...

'Wayne' - "Thankyou for calling vodafone..goodbye"....needless to say, I am now looking for something very hard to ram my face into repeatedly....

I cannot believe how bad this company is, 9/10 times i call, their system is down or no-one is available to answer my question. They will lie, promise things they can't deliver just to get you off the phone..and I am stuck with them for another 18mths due to the fact that my issues relate to billing problems only and not service/coverage issues..

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21031 Someone from ACT thinks vodafone is Criminal at 6 Mar 2012 05:42:39 PM
Known vodafone representatives are deleting posts on whirlpool (presumably) to hide them from regulators and the public.
6 Mar 2012 08:20:33 PM: moderators on this site do the same to voda employees who offer sensible solutions
7 Mar 2012 11:46:21 AM: Who wants a vodafone employee here anyway!
Go back to your own distorted Vodafone Community Website and deleted your own drivell!
7 Mar 2012 07:11:40 PM: in my experience the few times a VF employee does come on here they offer more sensible solutions than "GO TO THE TIO!!!!" which is all i hear here
7 Mar 2012 08:47:19 PM: @ 6 Mar 2012 08:20:33 PM: on the contrary, I think the mods do a bloody good job here, I have seen some of the responses from some of the Vodafone employees that usually end the sentence in moron, or retard or some such derogatory noun aimed at the poster. I have also seen sensible offerings, from one person in particular who was articulate and polite and genuinely tried to help the poster with the issue. The posts with the inflammatory name-calling is usually and swiftly removed, the others are left as help to the poster and others.
The mods also suggest that users contact Vodafone before resorting to the TIO, to work with Vodafone to solve the issue and then (and only then) to get the intervention of the TIO.
I don't have a problem with the moderation of this site and like I said earlier, I think they do a bloody good job!
7 Mar 2012 09:35:59 PM: so the employees who say something rude are swiftly removed, but posters can be racist rude, lie, exaggurate and bastardise the staff (to criticise the company is ok, but there is no reason to make sweeping general offensive statements) without a touch of moderation, that was the point i (the first commenter) was making
8 Mar 2012 05:38:10 AM: @ 7 Mar 2012 09:35:59 PM: Mate, you are now making the statement completely different, what you said in post 6 Mar 2012 08:20:33 PM was : moderators on this site do the same to voda employees who offer sensible solutions.
How on earth can you suggest now that what you really meant was in your post of 7 Mar 2012 09:35:59 PM ??
Am I supposed to be a mind reader?
8 Mar 2012 09:44:10 AM: @7 Mar 2012 09:35:59 you need to get a grip!
8 Mar 2012 12:15:34 PM: Vodafone employees need to get a grip on themselves and choke some sense into themselves.
This website was set up to assist disgruntled Vodafone Customers,not to assist Vodafone Staff Who come to this website disgruntled with the reality of a very badly run VodaNofone Network.
Spend some time at work,solving Vodadfone's woes,Vodafone employee!
Talk to Vittorio,CEO Vodafone of the world,or you could talk to Nigel,CEO Vodafone Australia.
Better still,you could go to the ACMA or to the ACCC and talk to them about your own disgraceful network.

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21010 Someone from ACT thinks vodafone is Shared 3/Telstra network use-by date at 4 Mar 2012 04:02:53 PM
Found out last week that 3's 2100MHz network that is shared with Telstra will stop working after 31 August 2012. Put that in your diaries! I look forward to pathetic customer service from that date onwards along with moving to a different provider.
5 Mar 2012 07:47:23 PM: haha what the hell does that have to do with anything.
you cant blame vodafone because it is a different carrier.
you cant blame 3 because it is telstra that is cancelling the agreement.
who are you complaining about?
5 Mar 2012 09:44:18 PM: Complaining about Vodafone taking over 3 and killing the 3 brand. Using logic: VF is now 3.
6 Mar 2012 08:26:56 PM: your logic sucks
and as i said, telstra is the one who chose not to renew the deal
24 Mar 2012 04:58:51 PM: Dear "logic sucks"

You must be a VF employee!!

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20965 Someone from ACT thinks vodafone is medium rare at 26 Feb 2012 04:14:00 PM
I just wanna know, in telco land, when is a dollar, a dollar, straight up.
26 Feb 2012 04:15:44 PM: (ps, least of my telephony woes, but I ask, all the same...!)

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20953 Someone from ACT thinks vodafone is Always out of connection at 25 Feb 2012 11:19:45 AM
I am an international student in Canberra, the capital, and I think I am also going to get rid of Vodafone Internet Mobile Broadband. It's really horribly slow. Its internet connection is even slower than that in the third-world countries. It has often been out of connection. And the Vodafone customer service isn't working well. It often takes a long long time for me to hold the line until I can get in touch with some one. Last year, I was a Vodafone post-paid customer, but they calculated the wrong bill to me (instead of paying 29 AUD/month, I was required to pay 50 AUD). I made a complaint and required them to cancel the contract. But after that I still got the bill from them!
Internet is becoming very essential to my life. But Telstra is quite expensive, and Optus is not working well either. So, I retured with pre-paid Vodafone. But it has been working badly. I can't believe this is a country of modern technology!
25 Feb 2012 02:25:47 PM: The country is modern mate!
It's Vodafone that is backwards.
There is an Organisation called the Telecommunications Industry Ombudsman.
They are authorised to argue on your behalf(help you)
Their telephone number is 1800 062058(FREE NUMBER)
You can also make a complaint online here, if you go to the top of the page,or the TIO website.
Enjoy your study in Australia and leave Vodafone and choose o GOOD company.
Check out this website for advice.

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20946 Someone from ACT thinks vodafone is Very!!! at 23 Feb 2012 05:51:39 PM
Telstra internet goes down... gets acknowledged and fixed in a few hours.

Vodafail goes down... takes 3 months to figure out what happened, and 18 months on.. still no solution!

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20937 Someone from ACT thinks vodafone is Poor reception at 22 Feb 2012 10:22:30 PM
Perpetually no reception in my own house, what more can I say?

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20926 Someone from ACT thinks vodafone is at 21 Feb 2012 03:02:55 PM

ZEEBIZ.COM(India) Last Updated: Tuesday, February 21, 2012, 00:09


New Delhi: The adorable pug,Cheeka,is back in Vodafone's television commercials -- this time promoting 'instant connections' on its network,while helping a young boy connect with a girl.

Vodafone India Monday said it is launching a series of new TV commercials,marking the return of cheeka,the pug,and focussing on the quality of its network.

"Through this new communication campaign,we would like to reinforce the belief that Vodafone network offers a superior experience across three key parameters that define the depth or quality of a network -- voice quality and clarity,instant connectivity and no call drops," it said.

The campaign would also highlight Vodafone's global network with presence across 72 countries

The pug first appeared in 2003 in TV,print and outdoor commercials of erstwhile Hutch mobile services,which were later acquired by British telecom giant Vodafone.



Well,..there you go!
A bloody ugly pugface dog by the name of cheeka will save the day in India and solve Vodafone's woes and Spectacular Trash Network.
Next time you have to call 1555 Vodafone Mumbai you might be talking to a bloody dog!!!

What is your Three key Parameters for Vodafone?

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20922 Someone from ACT thinks vodafone is Poor reception at 21 Feb 2012 12:12:16 PM
I am with 3 mobile, who are essentially Vodafone. In a supposably 3G comparable area, I stand out the front of my house, on a clear day, during low peak times and will barely get one bar and usually will roam with frequent drop outs. This is right in the middle of suburban Canberra. My wife had similar problems with Vodafone. Switched to Telstra and has not had a single issue.
24 Feb 2012 01:40:27 AM: This is a 3 problem, not a Vodafone problem. 3's network and vodafone's network are still separate at the moment as 3 has a 50/50 stakehold in its 3G network with Optus. So whatever problems you are experiencing is not due to the Vodafone network because it runs separately from 3. Plus if you have poor reception issues on 3, switch your phone to roaming and use Telstra's network, just make sure you don't use the Internet.

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20913 Someone from ACT thinks vodafone is moderate at 20 Feb 2012 11:36:15 AM
I came across from three recently. I finally got my faulty S2 replaced by a friendly kios after many calls to staff.I get a text at 530pm to say thanks for upgrading to a white iphone and 59 dollar plan! Called the 1555 and they tell me i signed a contract and had to back yo the store! I tell them, no way and argue like it is my issue. Wasted breath. Called the kiosk and it turns out, the wrong number was upgraded by a store I have never been to. Now it is up to me to follow up on the next billing date to get the credit etc.

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20864 Someone from ACT thinks vodafone is at 14 Feb 2012 03:24:05 PM
No one can ever Get through to me and I can never get through to anyone !!!!!

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20859 Someone from ACT thinks vodafone is Is a joke at 13 Feb 2012 09:55:35 PM
Data connection via WCDMA shows 3-4 bars on my phone yet no data can be transferred. Switch to GSM and data transfer rate a joke. No mention of any troubles on vodafails network status page
26 Feb 2012 04:11:09 PM: Ditto, for about a week now, waiting to see what happens, thought it was just my phone but perhaps not... this seems to coincide with the timing of a new tower up and running due this month, north side, I wonder if there's a connection. As it were.

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20813 Someone from ACT thinks vodafone is Drop Calls for EVERY CALL at 8 Feb 2012 11:14:01 AM
Campbell, ACT. Might as well be in Mars for all Vodafone cares. The odd occasion I get a call here, the call invariably drops within 20 seconds. Imagine trying to have an interview over the phone and all you catch is the a couple of syllables and then you realised you've hung up on your interviewer!

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20810 Someone from ACT thinks vodafone is finally releasing me from the chains of my contract at 8 Feb 2012 09:47:58 AM
I'm lucky enough to be moving to an address with no vodafone coverage at all. So they've happily ended my contract with no cancellation fees.

My advice: get a post box (or use a friends') and change your mailing address to that.

Find an address on their coverage map with absolutely no signal and call them to change your residential address to that.

Then tell them you have no signal and would like to cancel your contract. They'll tell you they'll not charge you for your next 3 months if/because their planned upgrades are happening. After that they have no choice but to cancel your contract at no expense to you. (you will have to send your phone back though, so don't do this if you're only 6 months off away from paying off your phone)

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20755 Someone from ACT thinks vodafone is password insecure, poor advice, excellent at taking cash, webpage times out unable to recharge mob broadband DoSattack? at 1 Feb 2012 03:04:34 PM
Vodafone has a policy of only allowing numbers in their password formats generally advising at the store to use ones birthday(great advice), therefore a character set of 10 character with no case variable means you'd have to have 4 pages of numbers to get any security and hashcrackers like Medusa would smash them in two minutes anyway.
Every netstat -aon scan reports at least 7 unsolicited connections my download allocation disappears like a Chris Angel gig;are they a Zionist banker multinational?

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20719 Someone from ACT thinks vodafone is Profiting from Pain at 27 Jan 2012 11:21:52 PM
So the latest game is: usage stats are delayed by 'up to five days'. What this means in reality is that you have no way of knowing how close you are to running over your limit (five days is a lot of space to use data).

This means that although you may think you're safe with 250mb in reserve, actually (!!) you're already over, with no way of knowing it. Then comes a week of joy as you find yourself with a bigger and bigger financial millstone around your neck, even of you were trying to be conscientious. Vodafone come on like it's hard on them having to do this upgrade, but it's surely not that hard - every dollar wasted by a trusting Vodafone user (suckers like me) is a dollar in their pockets... it's hard having to do this upgrade? Yeah right. That's the sound of filthy lucre you're hearing.
28 Jan 2012 09:37:57 AM: This is so true - it's how they make their money - they are a scam organisation. You'd cause less harm dealing crystal meth to teenages. They should be jailed, starting with those mindless execs.

Here's a positive story; http://www.dailytelegraph.com.au/money/virgin-mobile-charges-like-a-wounded-bill/story-e6frezc0-1226248095035

BUT even the TIO's policy states that people are responsible for their own usage - the customer in the story only got her money back because she went to the media - Telco's don't care about you unless you're a threat to their reputations.


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20712 Someone from ACT thinks vodafone is Uni-Fail at 26 Jan 2012 09:17:05 PM
Vodafail is currently recruiting sales people (read: conmen/women) through an organisation that targets students. See: http://tinyurl.com/7d945kq The are planning to scam students on ALMOST EVERY UNIVERSITY CAMPUS IN AUSTRALIA (see the list under the ads for each capital city: http://tinyurl.com/82h9s8c

Their current marketing seems to be cricket, supercars, and students. I think that tricking first year uni students into signing up to Voda-Scams is unconscionable particularly because many would be unaware of the fact that their phone just won't work, and they wouldn't know about the TIO or how to get out of their contract (and wouldn't have a chance in hell of understanding the customer service operators).

If anyone knows a way of stopping this please share it, as the eduction sector is our biggest export and we should protect our customers. I have thought about writing to the treasurer but if the ACMA doesn't give a shit what are the chances of any other public servant?

Happy Australia day.

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20711 Someone from ACT thinks vodafone is at 26 Jan 2012 03:34:15 PM
Can i keep my Vodafail number if i swap to Amaysim or something else? That's for my phone. Also, anyone not getting any real indication of their Broadband usage lately? I'm ten days into my new cycle and still hav eno clue what i have used, have sent them an email saying i'm not responsible.
26 Jan 2012 09:29:26 PM: I havent had any data usage on their website for about 2 months, always on 0. I've phoned them about 4 x about this issue, they cannot figure it out, useless...

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20689 Someone from ACT thinks vodafone is Fucking useless at 24 Jan 2012 05:01:57 AM
My phone was stolen, so naturally I called Vodafuck up so they could ban my phone from being used by the thief. I got a 3 minute call of "PRESS 1 PRESS 2" And then finally when I spoke to someone I couldn't understand a fucking word of what they were saying. Why you ask? Because they were Indian and spoke quietly. Dispite being 15 and knowing the information she treated me like an infant, Anyways after much irritation i gave her my address, the phone number and such and she said it had been banned. I then later got a call from my mother claiming that my phone had called her when it was MEANT TO BE BANNED. So I called them back and asked them to not lie and actually do it, and the same woman said "sorry we need the actual account holder to verify". As i said before, I had everything including the IMEI. Fucking useless.

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20686 Someone from ACT thinks vodafone is Sigh at 23 Jan 2012 09:49:34 PM
Mobile broadband on the 3 network is woeful, as if the shared 3/Telstra network is gradually being shutdown. So far I've receieved no formal notification from VHA that services are being shutdown, yet they charge me $29 per month for a poor service (2Mb uploaded to Carbonite in 10 mins). Normal internet response times are poor too, especially when compared with my ISP.

Will the TIO listen to me if I wanted to be released from the 3 Mobile Internet contract?

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20654 Someone from ACT thinks vodafone is heaps at 20 Jan 2012 08:54:55 AM
This may bring some relief to vodafail sufferers.


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20634 Someone from ACT thinks vodafone is $$$$$$$$$TIME at 17 Jan 2012 06:06:50 PM

Without getting to much into the story INDIA'S INCOME TAX DEPARTMENT has slapped a $2.5 Million dollar fine on VODAFONE INDIA.(The India Times)
(Google news Vodafone).
Hutchison sold it's 33% share in Essar's(another telco in India)to Vodafone for
...wait for it, $5.4 BILLION

Is Hutchison going to bail out of Australia as well?

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20620 Someone from ACT thinks vodafone is BOTTOMDWELLER at 17 Jan 2012 11:32:49 AM

OK, to beat that retched and annoying "LARA" the talking robot from Vodafone.

Ring 1555 and you get that bloody robot.
Every time that LARA opens her mouth say CUSTOMER SERVICE.
She will say I didnt quite get that !
Do it againCUSTOMER SERVICE and again CUSTOMER SERVICEand again CUSTOMER SERVICE,and again,after her question.
LARA will give up and you will DEFINATELY get told by LARA "I will conect with our customer representatives right away"

What I am doing is confusing the programe because it does not know what to do.
You may have to say CUSTOMER SERVICE 8-15 times,but you beat that bloody robot.

It saves you about 30-60 minutes waiting.
Now after that I guarantee nothing.

You will get a Vodafone Indian Rep who cant speak english,tell the truth,cant understand you,apoligise to you,give you false receipts numbers(for the call),give you false codes to put in your phone,remove your pin number,remove your password word to Myvodafone,hang up on you,send you to other departments and wait another 30 minutes,send you to supervisors who will hang up on you,then give you a call back and ask you what the problem is,and then you explain it again,get sent to other departments,get hang up on,and from there

Then when it fails again you contact1555 and LARA again and get DIZZY.


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20608 Someone from ACT thinks vodafone is not as bad as everyone thinks at 15 Jan 2012 12:07:14 PM
hi, I am a vodafone staff member.
Before you all get angry at me, remember that I am just someone who needs to work to make a living. When working I often get customers who come in asking to be released from their contract, or threatening to go to the TIO, or yelling about "those F**ing indians" or the "delhi ditzes", or asking for a credit just because they want one. Whilst sometimes (albeit rarely) these customers have serious issues, the only resolution for which is cancellation of their contract, a lot of the time its because they just don't realise what a contract means, and they want to be able to do whatever they want.

For starters, A contract is a legal document binding you to pay a minimum amount over a set period. it also binds Vodafone to provide you a service. What gets a lot of people is the idea that if the coverage is not always there, every moment, no matter where they are, then they should be released from their contract. That is not the case, and no carrier needs to release someone from a contract because they cant get service everywhere. Vodafone doesn't have as strong a network as telstra, and maybe not as strong as optus, but it is also on the whole cheaper. What vodafone promises to do when you sign a contract is to provide you a sim card and access to their network, and to charge you at the rates agreed to in your contract. if they charge you at rates different to that agreed, or stop you from accessing the network (unless its a bar because of billing issues etc) then that could be seen as repudiation (the legal term for not fulfilling your half of a contract such that the contract can be considered cancelled) and that is grounds for cancelling a contract. But before any customer is signed up they are shown the coverage checker, and it is freely available on the website.

Complaining that the network isn't as good as telstra, is like buying cheap crap and complaining when it breaks. think back five or ten years. Then the best telco wouldn't be as good as the worst one today, we as a society (and as evidenced here) have become impatient, demanding everything all the time. if you want the best, then pay for it, but don't take the cheapest option, and then complain that it isn't as good as the best.

As a Staff member, I see a lot of people come in with genuine problems, system errors, or problems with their handsets that we in store really try to fix, and i know that the people on the customer care line genuinely want to help (most of the time). but coming in and shouting about cancelling a contract, or trying to get the TIO involved when something is delayed (an iphone or a migration are recent examples) is not helpful to anyone. and I understand that sometimes people get frustrated and i have gotten frustrated too, both with Vodafone and with Telstra, because sometimes they don't understand what your problem is. but if you go looking to get your contract cancelled, you are more likely to frustrate everyone and waste everyones time, rather than just going in looking for a resolution.
15 Jan 2012 03:52:21 PM: Very honest post.

Vodafone need to seriously stop talking and start doing. These guys always over promise and hopelessly under deliver. This is the cardinal sin of Marketing 101.

A wise man once said, you can never get something that is good, cheap and fast. You can only have a combination of the two at any given point in time.

Good and fast = not cheap
Fast and cheap = not good
Cheap and good = not fast
15 Jan 2012 06:09:00 PM: very dishonest post. Firstly, vodafone does not merely promise to provide a sim and access, according to law they also contract to provide a a product of mercantable quality ie. useable. Second, most people do check coverage before signing up only to find out later that it was misleading. As to the implication some that people are asking for more than what they are entitled to why isnt this a problem with other telcos? I,ve been with 3mobile for years with very few problems. Six months ago I took out a plan with voda, they fall short in just about every area. I do conceed, however, that they have improved in my area Geelong.
15 Jan 2012 10:10:25 PM: original poster
and there is a difference between what is contracted, i.e. a useable service, and what people complain about not having reception everywhere (inside some buildings, in suburbs without reception towers etc.)
The point i was getting at was that people suggesting that cancelling your contract is the best way to fix a problem just leads to customers walking into stores demanding contract cancellation without any good reason, legal or otherwise. It just leads to customers and staff being frustrated because there is nothing we can do.
and the thing with three, in my experience working in the store we have more people with billing or reception or roaming problems from 3 than we do from VF.
What i was getting at with the post is that by gathering a large portion of the people who have had issues with a particular company you amplify the issues and the anger by unifying their dissatisfaction.
Undoubtedly VF have had more issues than most of late, but in my opinion this site does more harm than good.
17 Jan 2012 02:43:01 PM: I've only had problems with Vodafone today, and once before. I've not yet had a call drop out from a fault with my end (my fiance lives in an area with terrible reception, and she's on Telstra), they've always treated me well through customer support (allowing me to choose an easier payment plan when my funds were low over Christmas). I'll be sticking with them (only came on here to check if anyone else was having connectivity issues today), but I can see why some people feel the need to complain. Anyhow, enjoy your new contract, for those of you leaving, and I can't wait to see you all on another website, complaining about Telstra or Optus (who have the same problems, in my experience) see ya!
17 Jan 2012 08:43:33 PM: To the Vodafone employee,
I have been a vodafone customer for the last 10 years and only in the last 8 months have i really been getting frustrated with the network coverage. Even then i waited for 6 months (and after countless emails to say that vodafone was updating their network to provide better coverage) before i finally complained. Tell me why, in your opinion people, who experience a serious reduction in coverage/accessibility should continue to be tied to a contract with a service provider that is not providing a usable service?

I also fail to see how the solutions that are offered to fix said problems are of any use. I was told that i should turn off 3g on my iphone if i was getting poor coverage. Now if i sign up for a contract that states that it will provide me with a voice and data service, i expect to be able to use these services most of the time. Granted there will be areas where I cannot, but i openly accept that. Turning off my 3g is, in my opinion, a cop out by vodafone and an admission that they are unable to offer me the stated data service.

Vodafone, appear to be very quick to point the blame elsewhere when troubleshooting. Its always the fault of the firmware, or your iphone version is not the latest. when will vodafone just admit that they got in too deep and their network cannot handle the capacity they are trying to push through it?

As to working out a resolution, what other option do i have, than to cancel my contract and move to another provider? discounting my bill wont help the network coverage, neither will offering me sweeteners to entice me to stay on.

And another thing, vodafone pricing is not much cheaper than either telstra or optus, and in fact i will save money moving to telstra, get a new phone and still receive the same cap limit and data usage (at better call rates too)
20 Jan 2012 05:19:19 PM: I've saved money on alcohol by switching away. I got suspended 3 months in a row for a service that should've been on a 24 month $5 plan. Instead for a 6 month $150. Not a big mistake, but apparently completely impossible to fix. The TIO eventually had to stop in for me to break contract because I wasn't getting anywhere after spending hours in their store and on hold to India like a chump. Fuck Vodafone, they will get what's coming to them within 18 months when everyone's contract is up. We just have to ensure that the truth remains out there and potential customers are warned of the dangers of such a bad company, masquerading in a shadow of its former self.

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20568 Someone from ACT thinks vodafone is fail fail at 10 Jan 2012 06:01:32 PM
My Account
An error has occurred.
Sorry for the inconvenience
- There has been a communication problem and your request has not been processed. Please try again later.
13 Jan 2012 09:21:47 AM: That's really specific.

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20547 Someone from ACT thinks vodafone is Useless at 7 Jan 2012 01:00:27 PM
So, contract was due to expire so I rang up to ensure the contact was cancelled so that it would not roll over.

Was told that cancellation was processed.
One month later, my service had rolled over into a per-month-charge service.
Rang up second time, was told that the cancellation had not gone thru as the systems were down (a standard excuse whenever they stuff up). Was told they wou;d backdate the cancellation, stop the DD, and no further charges would be applied.
So, was surprised (well, not really) when $80 was taken from my account.

So here I am on the phone for the third time trying to get my money back. After too-ing and fro-ing, they have admitted their mistake and will apply a credit to my phone account (great, since I no longer have an account).

I have been told to ring up in a week's time to have the credit transferred to my bank account.

F you, vodafone....stuff your 'new towers' and stuff your customer service!!!!

7 Jan 2012 03:47:03 PM: Errr...........I think you have done enough running around for one of VF errors.

Why not take the issue to the TIO?

Tell the TIO what you have told us, takes less than 10 minutes to complete their on line form, a simple copy and paste of the above will suffice.

VF then have 10 working days to produce a solution, in your case return of funds and cancellation of Direct Debit.

TIO contact details found under the How To Complain tab at the top of the page.

Good luck and let us know how you get on!

Vodafail.com Moderation Team

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20537 Someone from ACT thinks vodafone is vodafone failed to activate 3G in my mobile at 6 Jan 2012 02:32:35 AM
iam sent ACT 3G to 111
But the replay was 'sorry service could not be activated in your vodafone'
My mobile is Nokia E71

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20536 Someone from ACT thinks vodafone is GPS at 6 Jan 2012 02:22:33 AM
My GPS is down been down for 3 days vodaphone said thy sort it but nt a things whats going on dunno weather its the high winds as weather really bad in england birmingham
16 Jan 2012 08:14:31 PM: maybe you should learn to spell first

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20532 Someone from ACT thinks vodafone is Lara has selective hearing at 5 Jan 2012 01:05:33 PM
Doesn't understand Telsta, Optus or Cancel

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20504 Someone from ACT thinks vodafone is Major at 2 Jan 2012 09:57:48 AM
A loyal Vodafail customer for 8 years this really has taken the cake. I tried to cancel my wireless broadband dongle which had finished its contract before a trip overseas for 6 months. Instead my contract was put on hold.

When I returned to the country I went to get a new wifi dongle and sign up to a new 12 month contract. They did this and put a 24 month on my old dongle without my knowledge at the same time. When i found out i was being charged twice for a service i didnt use I rang the Dehli ditzes who were no help whatsoever.

After 2 hours on the phone just explaining the situation to the worlds most incompetent and useless staff my battery ran out and I had no resolution. I rang again a week later and was told to send them back my new device and only then would they cancel my new service. wtf? i want the old one cancelled!! and my money reimbursed! no can do. i have to pay cancelation fees for a service i did not sign up to. ARGH! i have since referred this to TIO. Here's hoping.
2 Jan 2012 11:21:58 AM: Horrible!

I think you will find VF will come to the party now that the TIO is involved.....

Vodafail.com Moderation Team

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20486 Someone from ACT thinks vodafone is During the cricket at 29 Dec 2011 04:45:49 PM
Vodafail advertise endlessly during the cricket. (it was a weird coincidence that their main sales person was also in the Australian Cricket Team - Michael Clarke I think his name was - he will work for Demtel or Guthy Renker when he retires from Vodafail ads).

During this incessant advertising A Current Affair was advertising their program. On the ad was a story about a woman who was charged almost $1,000 because some phone company allowed a scammer to sign her up on a phone plan and take it for themselves. Surprise, who was the phone company.

Vodafail's sales staff will sign up your pet, a scammer, a computer hacker - they don't care! They are complete idiots - at least the sales person would have got a healthy commission.
3 Jan 2012 04:53:15 PM: I heard about that story. The person had full ID, satisfactory to Australian Telco Laws, and any carrier would have signed that person up because they had the satisfactory ID. You cant call the staff idiots because they didnt identify identity theft.
3 Jan 2012 05:33:23 PM: telcos are an incompetent mob, but you're kidding if you think it's coincidence that 9 out of every 10 f--- ups are Vodafail.
5 Jan 2012 12:30:53 PM: Hmmm, thats why telstra have two MAJOR privacy breaches in under a month, where do you get your stats???

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20483 Someone from ACT thinks vodafone is beyond belief at 29 Dec 2011 08:05:45 AM
I live 10km from Parliament House in Canberra, yet my signal on the 3 network continually shows "Roaming". This is unacceptable coverage for Australia's national capital. Call dropouts occur seldomly though. My phone is a Nokia N97 mini, it is rebooted every month. Fortunately 5 months of my 3 contract remain and then I will switch to someone else.

29 Dec 2011 08:01:26 PM: ok, 3 network is different to vodafone network, the 3 company is different to Voda too, until they merge (which at this stage they have not yet, at least not in practical terms) the network is not the same.
its always roaming for you because three have a really incomplete network and when 3 customers cant get 3 reception they automatically roam onto telstra.
voda customers dont roam, they use only the voda network. I live in canberra and have no issues with the coverage, but know lots of people that have trouble with their 3 coverage, the same as you. Moving to Voda would stop the roaming thing, but being on this website im sure you know that comes with its own concerns
2 Jan 2012 03:47:09 PM: Thanks for your thoughtful comments. "Incomplete network" seems to fit in well with incomplete service from VF. Presently waiting to see when the shared 3 & Telstra network on 2100MHz dies and I soon expect to be approached by VF marketing droids offering deals to be moved over to VF.
8 Jan 2012 09:34:40 AM: 3 stoped roaming from Telstra early 2010. They only roam on Voda now :-)
4 Mar 2012 04:00:47 PM: Found out last week that 3's 2100MHz network that is shared with Telstra will stop working after 31 August 2012. Put that in your diaries!

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20453 Someone from ACT thinks vodafone is billing at 28 Dec 2011 01:37:02 AM
billing problem

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20449 Someone from ACT thinks vodafone is EVIL at 27 Dec 2011 07:31:48 PM
did i fail to mention the countless near hour waits on the phone to speak to them, only to have the line drop out and me have to do it all again?

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20448 Someone from ACT thinks vodafone is EVIL at 27 Dec 2011 07:28:42 PM
did i forget to mention about 5-6 call drop outs daily and 50% of the time having no coverage?

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20447 Someone from ACT thinks vodafone is EVIL at 27 Dec 2011 07:24:35 PM
they have done so much to me. where to start? had 3 contracts at one time for myself my wife and her sister. how about when they told me a plan rate and what i would get and then when i got it, they only were giving me a portion of the usage of what they had told me i would get, then tried profusely to make me pay for extra spending. or how about when i had sim failure and they wiped my phone when asked to get it fixed. or how about when they cancelled my phone number and gave me a new one when i specifically had asked for them not to.... here is a personal favourite of mine. THEY SIGNED ME UP TO A CONTRACT THAT I HAD NOT ASKED TO BE SIGNED TO, WITH NO EXPRESSED PERMISSION, WITH ME NOT AGREEING TO ANYTHING, WITH ME NOT SIGNING ANYTHING THEN KEPT SENDING ME THE BILL FOR IT, THEN TELLING ME THE BILLS WOULD BE CANCELLED THEN KEPT SENDING ME THE BILLS FOR IT! HOURS OF TIME WASTED TRYING TO DEAL WITH THAT ONE!!!! how about the countless times that they told me that if various problems would not be resolved they would offer a gesture of credit as a good will, and then when things were not resolved they refused to offer the credit that they had offered in the first place. how about the countless phone calls where i specifically asked the workers to WRITE DOWN EXACTLY WHAT WE DISCUSSED AND AGREED UPON, and when i made calls to follow up, the next person would refuse to do what was agreed because no notes were taken previously. (this happened countless times) or how about CURRENTLY. 7 DAYS AND THEY STILL HAVE NOT PORTED MY NUMBER ACROSS TO TELSTRA AND THEY PROMISED ME THAT IF IT WENT ON(ON DAY 2 WHEN I CALLED) I COULD PHONE AGAIN TO PURSUE THE ERASING OF MY FINAL BILL WITH THEM, BUT 6 DAYS LATER WHEN I PHONE THEM TO ASK WHY MY NUMBER IS STILL NOT PORTED AND REQUEST THEY FOLLOW UP ON ERASING ANY FINAL PAYMENT, THEY REFUSE TO AND JUST LIKE GOOD OLD TIMES, STATE NOTHING OF THE SORTS WAS WRITTEN DOWN AND THEY WON'T DO WHAT THEY OFFERED ME. GOD FORBID I GET A BILL FOR ANY USAGE THAT I HAVE HAD TO USE BECAUSE THEY WONT RELEASE ME TO TELSTRA, EVEN THOUGH THEY HAVE PROMISED I CAN USE THEIR SERVICES FREE OF CHARGE FROM NOW UNTILL MY NUMBER PORTS. MONEY IS BET THAT ILL GET ANOTHER BILL... I LOATHE THE THOUGHT OF THEM. I THINK THE COMPANY HAD A BACKBONE OF SCUM

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20444 Someone from ACT thinks vodafone is at 27 Dec 2011 02:55:13 PM
I can't accuses Facebook because of a restriction

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20432 Someone from ACT thinks vodafone is at 25 Dec 2011 01:49:30 AM
Cannot activate vodafone 3g

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20412 Someone from ACT thinks vodafone is at 23 Dec 2011 07:26:08 PM
I would like to say that the service over the phone from Vodafone has been most unsatisfactory. I have called Vodafone with various enquiries four times within the last 2 weeks. This is why I have been unhappy with the service:

the wait times are over 20 minutes on average
I am passed from one officer to another at least 2 times - each time having to wait 10-15 minutes, again
twice the call 'dropped out' and I had to re-dial again
the service officers are often short and abrupt
my queries have been left unanswered and I've had to google or go to a shop

I was a Three customer and regret changing as their service did not incur such long waiting times and infuriating service.

In a 24 month contract with Three, mobile calls around Sydney have rarely dropped out. Now calls made in simliar with Vodafone have dropped out several times and the signal is weaker.

Furthermore, I have a pocket wifi account with Vodafone and do not understand why the account details are not together in the one place.

The contents of this email will go to the vodafail.com website as well as I am angry enough to do this. I will not recommend Vodafone to anyone unless the service is markedly improved.

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20383 Someone from ACT thinks vodafone is very at 21 Dec 2011 02:24:46 PM
refuse to unlock my phone. keeps passing me to nokia. nokia says it is vodaphone responsibility. vodaphone reuses to accept.
21 Dec 2011 04:25:08 PM: Try this www.vodafone.com.au/unlock

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20362 Someone from ACT thinks vodafone is Hit for six at 18 Dec 2011 11:00:50 PM

Great article!

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20359 Someone from ACT thinks vodafone is Predictably at 18 Dec 2011 02:59:55 PM
18 Dec 2011 06:47:16 PM: It means you have run out of credit for your device and need to recharge...
The awkward moment when you blame others for a problem caused by yourself .
19 Dec 2011 05:29:30 AM: plenty of credit. low on tolerance
19 Dec 2011 08:00:10 AM: 06:47:16 PM and 05:29:30 AM, are you guys dumb? he said he called and the line went dead. Do noone could tell him what was going on (you two obviously work for Vodafail so you know the tricks of the trade, and how to get around your own incompetence). Why don't you suggest to your tech team, if indeed you have any staff there aside from sales staff, to write "Oops you are out of credit" on divierted page in question, so that people know what is going on, rather then randomly diverting them and then having zero tech support or lines that drop out.
20 Dec 2011 08:14:04 PM: bought a prepaid pocketwifi yesterday, one that comes with 3gb pre paid, all set up and I get the same thing, that Vodafone page no matter what address I type in
21 Dec 2011 06:14:03 AM: The post above is mine, turns out you have to activate the sim. Have you tried that? I did it off the site that keeps popping up.

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20349 Someone from ACT thinks vodafone is not reliable. at 16 Dec 2011 08:51:06 PM
Network coverage keeps dropping in and out in Belonged tonight. Rarely can I surf the web without the GSM dropping out. Not overly impressed.
16 Dec 2011 08:52:47 PM: Belconnen, not belonged.

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20347 Someone from ACT thinks vodafone is not very at 16 Dec 2011 06:11:02 PM
A lot of these problems can be easily fixed but you're not letting replies go through. In short, a lot of you are wrong.
16 Dec 2011 06:26:26 PM: Care to expand a little?

Vodafail.com Moderation Team

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20346 Someone from ACT thinks vodafone is super lame! at 16 Dec 2011 05:26:37 PM
Crap customer service/no idea what they are talking about/I cant understand them and they cant understand me (I am not a racist). Really bad network coverage/drop outs/delay sms/inbound calls straight to voice mail/sim disconnect from phone/no network found. Called to complain about being transferred to accounts then troubleshooting then troubleshooting again when I wanted repairs which I was not informed they closed at 5pm. THEN complained about getting a call for feedback about complaining because they called at 8:30pm... Would also like to add, they are doing an 'Investigation' for all of the above which has been on going for the last 2 months with no results and tech support which tells me "turn your phone off and on again and this will fix your problem"
18 Dec 2011 01:37:50 PM: not a racist? yea sure thing.
and funnily enough, turning on and off (or a soft reset) as often as not does fix most software problems

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20339 Someone from ACT thinks vodafone is Pretty Bad Ex- Sales AND worker. at 16 Dec 2011 10:20:22 AM
Well i worked for vodafone, my contract got terminate yesterday due, to my uniform not been up too standard, which was jeans and a white shirt as explain closed up shoes, and discriminated against cause of my religious tattoo... i may of swore once or twice but controlled my language when customers were in store, i DID NOT get 3 formal complaints and my manager offered to talk to hr to get my job back i just got the call then saying she was messing with me and she was sitting on the idea of terminating me, i knew she didnt personally like me and one of the other store managers, She is on a power trip. I havent Been paid out or nor had the compensation, it was unfair dismissal, its not only me they have pulled this Ludicrous Behavior with but also with a fellow colleague and friend, paying him to leave and to fire him, Am taking this to the highest of highest so i see some job compensation and financial help, as i was living pay slip to pay slip, im loosing my car, and house.. soon to be on street, what is your views on this, i want to see the people at fault for this to go down, last thing was my out break of sort was "WTF were is my writen complaints an warnings and this is unfair" Because of this I WAS TERMINATE COMPLETELY.


16 Dec 2011 11:13:24 AM: Good luck with your claim against Vodafone. Also, you may want to take some time to improve your grammar.
3 Jan 2012 12:39:40 PM: You got fired cause you're a retard Nathan .. oh and you have a lame car hurhurhur
16 Jan 2012 11:07:59 AM: induction period mate, they can sack you for any reason they like especially if you swear, have visible tattoos (regardless of your 'religion'), give your number out to women, arrive late, slack off and just generally being a horrible employee. good luck taking it to the 'highest of highest'
16 Jan 2012 11:08:12 AM: induction period mate, they can sack you for any reason they like especially if you swear, have visible tattoos (regardless of your 'religion'), give your number out to women, arrive late, slack off and just generally being a horrible employee. good luck taking it to the 'highest of highest'

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20337 Someone from ACT thinks vodafone is at 16 Dec 2011 09:56:09 AM

Quiet a lot of these points apply to Vodafail - hopefully the ACCC will shut them down soon!

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20293 Someone from ACT thinks vodafone is YOYO at 11 Dec 2011 11:26:50 AM
One minute its great, the next minute its up and down, from 3 bars of 3G to nothing, and then something again? Some stability would be nice !

It was great a few months ago when the upgrades started happening, but its turning to shit again?

C'mon.... get it right!!!

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20291 Someone from ACT thinks vodafone is Lost phone! at 10 Dec 2011 09:16:58 PM
I canceled my iphone 4s through vodafone they still sent the phone out! i phoned up says to them they sent out a bag after 3 times of asking, I shipped the phone back with there bag through royal mail! month later i recieve a letter i owe them 500 pounds they havent recieved the phone! call them after getting passed on to every single person 6th person to help says they will phone me back! i dont want to be stuck with a 500 bill when i shipped the phone back for someone elses error? anyone help!!
11 Dec 2011 06:05:10 AM: Appears you are in the UK as you used the words Royal Mail and pounds.

You need to contact the UK ombudsman located on the link below to lodge a complaint:


I presume it is the same process in the UK to Oz, lodge the complaint, VF contact you and mutally agree a resolution.

One other thing did you have a tracking order as proof of purchase if so check the Royal Mail tracking service to see the eventual destination of the phone.

Tracking service located here:


Good luck!!

Vodafail.com Moderation Team

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20284 Someone from ACT thinks vodafone is network outage at 9 Dec 2011 10:37:55 PM

Another Vodafail network outage. There's something new.

note that there are hardly any comments on vodafail.com since the outage began at 11am this morning - this may mean that remaining customers are completely used to having no service
10 Dec 2011 06:51:34 AM: Thanks for the link.

Now displayed on the Facebook page here:


Vodafail.com Moderation Team

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20250 Someone from ACT thinks vodafone is No comment at 7 Dec 2011 04:18:46 PM
all that i can read here are just cries and whines... like babies.. hehe
7 Dec 2011 04:35:49 PM: You seem to like babies cries then. Why to open this page and read if you don't like it? And then, there is the "Share Your Gain" page for mighty "grown ups" like you.
7 Dec 2011 04:47:17 PM:

At 7 Dec 2011 04:18:46 PM: So what time does the store open tomorrow?

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20231 Someone from ACT thinks vodafone is EPIC FAILURE at 6 Dec 2011 10:52:34 AM
In 2011 I am reduced to having to shuffle awkwardly to certain 'pockets' in my house to garner even a BAR of phone reception and have to stand completely still for fear of the connection dropping out. EVERY and I mean EVERY phone conversation I have, the connection cuts out. Today alone, the reception has been on a permanent 'searching' mode. I signed up with Vodafones 'Infinity' plan expecting that I would be relieved of the 'end of the month bill surprises'. I make a high volume of calls and was 'lured' by their unlimited text and phone call premise. What I didn't realise was that a plan like this is of no inconvenience to Vodafone because you don't even HAVE THE RECEPTION to make the unlimited calls or texts. In dealing with a US counterpart for a business call this morning, I had to walk out of my house and down the street in the FREEZING Canberra cold just to ensure I wouldn't suffer the embarrassing connection cut. I was wrong. I am cursing the day I signed this contract. I am disappointed in myself for making such a poor judgement call. Vodafone should have criminal action taken against them based on fraudulence alone. You can't keep taking people's money from them like this if you're selling a busted product.

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20195 Someone from ACT thinks vodafone is Useless,are they going out of business? at 5 Dec 2011 08:03:44 AM
Who else out there has recharged their phone over the last 24 hrs,only to find that their recharge has not been registered by Vodaphone and they can't make any calls.

This all started 24 hours ago for me ... now I just feel like slashing my wrists for being so bloody stupid and putting up with the Vodaphone network problems for so long.

Of course you will at first think that their network is down temporarily. Just before you feel like ramming the phone up Vodaphones nether regions, dial 1512 and you will realise why your phone doesn't work.

I am about to give the complaints department a verbal spray, I know it's not the complaints department fault, but I need to have the problem noted on record.Then I will take this further .. I run the phone for business and this Glitch,that has been around for a year now,could cost me a huge loss in income..guess who I will be suing for loss of business revenue and further damages?

Don't take it lying down .. give them a boot up the backside ..it's your money!

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20190 Someone from ACT thinks vodafone is at 5 Dec 2011 12:53:13 AM
no network reception 4th dec 2011

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20171 Someone from ACT thinks vodafone is Epic at 2 Dec 2011 04:10:16 PM
Iphone 4S promised to be delivered today on my son's birthday. My wife waited at home all day. No contact from Vodafone. Tried contacting salesperson who had all calls going to messagebank. Vodafone support worse than useless. Tried to tell me that I placed an order for this in December 2010 (yes, an Iphone 4S). This after the usual being routed through many different overseas staff.
2 Dec 2011 04:12:04 PM: From VIC not ACT

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20157 Someone from ACT thinks vodafone is signal is not in the ground floor at 1 Dec 2011 08:11:44 PM
signal is not in the ground floor

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20155 Someone from ACT thinks vodafone is appalling accounts at 1 Dec 2011 06:50:36 PM
signed a new contract in Sept 2011 took an offer which icluded a Samsung Galaxy at no charge,lo and behold in November an account for over $200 in excess charges comes to my attention.

further enquiry reveals the account had not been upgraded,i furnished the details
of the contact and lo and behold they amended the account including excess charges
plus a bill for the handset.

yes i have lodged a complint with the TIO, tonite i spoke to the third account supervisor who assured me it would be resolved,i also requested the automatic debiting of my account would cease.

around 20 years as a customer its disgracefull ,its like authorised theft,i thought i would give them another chance--but its the last chance finished,finito i am looking to have the contract rescinded so i can move to another provider asap
2 Dec 2011 07:15:48 AM: What a terrible experience! All the best with a new provider, maybe Vodafone will listen when more long time customers start leaving.

Vodafail.com Moderation Team

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20101 Someone from ACT thinks vodafone is So much. at 25 Nov 2011 11:22:02 AM
I have to sell the bastards product, average time to get a new customer connected at the moment is 24 hours. For all other companies 15 minutes

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20045 Someone from ACT thinks vodafone is ok at 20 Nov 2011 08:23:00 AM
about to buy vodaphone
20 Nov 2011 02:15:38 PM: The Company or a service?

Either way.........

Vodafail.com Moderation Team
20 Nov 2011 08:47:47 PM: You, sir, are mad.
21 Nov 2011 11:27:06 AM: thanks for the laughs look forward to hearing about all your problems.

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20039 Someone from ACT thinks vodafone is bad ping for pocket wifi 2 at 18 Nov 2011 11:40:16 PM
ohooohohohoho the new 250 new network is coming out i bet it will lag
like $#it it costed me 500$ last month cuz thay stuffed up

and i signed up for 12 months think that was a good deal
turns out is robery

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20028 Someone from ACT thinks vodafone is bad bad bad &#65281; at 17 Nov 2011 03:13:00 PM
i used to have a contract phone and broadband and after contact finish, they change them to month to month without let me know. So they take money from my CC... about $200. and when i call them to tell them i need my credit back. they say it is ur onw thing to take care of ur contract finish date. how on earth i could remember that when i cant remember my own phone number ?
17 Dec 2011 09:12:11 PM: your phone kept working and you thought you didnt have to pay for it? and you remember your end of contract date but not your phone number? or to check your credit card?

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19998 Someone from ACT thinks vodafone is blood sucking vampires at 15 Nov 2011 12:01:10 AM
Being a (former) customer service rep for vodafail , i apologise for instances when was unable to help customers, human beings like me who had families and trying to make ends meet... My hands were tied. Add to that the frustration of being forced to do intermittent 6-day week or an extra hour of overtime (@$3AUD/hr) at extremely short notice.
18 Nov 2011 01:37:01 PM: I'm always polite to the customer service reps, and if I get frustrated, I'm quick to point out it's not meant to be directed at them. Most of the customer service reps (even the overseas outsourced ones) I speak to are as helpful as they can be within the role they have. I think the problem with vodafone is more to do with their procedures than the people. My heart goes out to all the customer service reps who do their best to help the customers who are getting screwed by vodafone.

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19985 Someone from ACT thinks vodafone is Dropped calls, no service at 14 Nov 2011 01:30:21 PM
Calls fail constantly and calls drop out constantly. Half of the time coverage is roaming, even though I am in a metropolitan area.

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19967 Someone from ACT thinks vodafone is Very dissapointed at 11 Nov 2011 02:41:41 PM
2 months ago the 1512 balance setup did not work for 3 weeks. Now it keeps giving me vthe same balance for a week when i make at least 10 calls a day. After 20 years with vodafone, i am now going elsewhere. All my problems have only been since Hutchinson came on board.

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19965 Someone from ACT thinks vodafone is at 11 Nov 2011 02:31:14 PM
when i text 1512, it tells me the same balace and it must be at least a c$100. less. Got caught last month and had to pay $35. more than my plan.

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19957 Someone from ACT thinks vodafone is epic fail historical fail fail of the century at 10 Nov 2011 11:30:54 PM
Made the mistake of switching over from three mobile to vodafone, and have just seen the mobile coverage on vodafone is worse than 3mobile indoors in cabramatta sydney. The3G indicator shows only one bar most of the time indoors and at the best of times it shows three bars but they dont last for very long. At times i get the annoying SOS calls only indication when the phone is indoors this reduces the whole 3g experience to a pathetic joke. When i was on 3mobile the indoor coverage in 3g mode was streets ahead of vodafone. the upgrade staff at the call centre said the new iphone 4s would be better since it would make use of vodafones new hspa network which meant improved coverage indoors.
Currently when im indoors at home i run the iphone 3gs in 2g mode with 3g mode disabled to prevent the phone from going into SOS calls only mode.
Is it possible to revert back to 3mobile?? im on a rolling monthly $50 cap at the moment.
Moral of the story if you are a longterm customer with 3mobile like me then please dont the foolish mistake which i made of switching over to vodafone.

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19914 Someone from ACT thinks vodafone is Failes,failed ,failed at 8 Nov 2011 11:59:52 AM
Drops call,can watch youtube etc.

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19888 Someone from ACT thinks vodafone is fail at 7 Nov 2011 09:19:46 AM
Cannot access pxtworld thru web for over 2 days I put a fault thru to their Help Dept and got nowhere.

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19877 Someone from ACT thinks vodafone is 100% at 6 Nov 2011 09:11:28 AM
My phone was stolen and I did not have insurance on it because I was told when I got my phone that if I wanted insurance I would have to go through an insurance company because the regulations had changed.

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19858 Someone from ACT thinks vodafone is cant write that here! at 2 Nov 2011 11:36:17 PM
i am a 3 mobile broadband customer and an IT tech. i have constant problems with there internet. if and i mean if it connects. i cannot browse the net 50% of the time because i get the server not found message (as if im trying to browse and im not online) or i get the you have run out of credit message. if i get the latter i check the my3 service and it shows that i have plenty of credit. i have tryed to complain but on the telephone they (Indian call center) run me through a "troubleshoot" that just asked me to do the same things as i previously tried. then it gets even better. they tell me to take the modem to the store. the store then tells me to call the call center again. im like wtf!. you would think that being an IT tech i would know weather the problem is my modem or there servers. but its there servers. and they will do nothing to help me fix this problem. HAVE I BEEN CONNED MY VODAPHONE/3 OR WHAT!!!!!!
2 Nov 2011 11:53:28 PM: orgonal poster here,
by the way for about 2-3 months after i complained the bloody thing mysteriously worked! it was as if someone one somewhere flicked a switch from fail to working then flicked it back a few months later when it started buggering up again! now. i also would like to note that i can not work at the moment due to family issues so i have no money to throw the thing away and get a new mobile broadband modem (i could do this as im a prepaid costumer)
25 Jan 2012 08:05:30 AM: I have a feeling that you are not a very good "IT tech" or you are an over glorified support technician. Your post reads like a 3 year old wrote it.

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19834 Someone from ACT thinks vodafone is Massive fail!! at 29 Oct 2011 05:59:01 PM
Been a happy 3 customer and then I move to st Kilda - no service, I want out but they said swap to vodafone and you won't have a problem. New sim arrives in mail Friday, my phone disconnected today, no warning. They say at least 48 hours to activate - had to buy a prepay as have no way of contacting anyone. So angry and frustrated.
31 Oct 2011 09:58:45 PM: This could be a warning of things to come. Make note of the problem and bring it up with Vodafone when you have other issues in the future. Hope it works well for you though!

Vodafail.com Moderation Team

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19789 Someone from ACT thinks vodafone is Vodafone lost my order at 25 Oct 2011 02:59:42 PM
I ordered an iphone 4S nearly 2 weeks ago (estimated delivery time was 2-4 days). I received a text with an agreement number on the day I ordered. I called yesterday to ask where my phone is and was told that the agreement number I was given doesn't exist and no order has been made. The order was then put through again but I have been told that they are out of stock and don't know when more is coming in. Also wasn't offered insurance when I made the order and now they refuse to add it even though they haven't even got a phone to send me yet. I find this insane and the worse it gets, the less they seem to care. I am migrating from 3 to vodafone with my iphone order, starting to think I should have gone with another provider. This new network had better be good!
26 Oct 2011 08:57:25 AM: well it's not. enjoy 2 yrs of no network coverage & a big fat fee for VF.

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19756 Someone from ACT thinks vodafone is Not cricket at 22 Oct 2011 02:52:46 PM
Adam Gilchrist's message about Vodafail:

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19740 Someone from ACT thinks vodafone is at 21 Oct 2011 06:36:03 AM
i have fallen behind with my bill due to work issues i can afford to pay half of my bill but would vodafone allow me to pay half and arrange a payment plan for the rest? i have 3 contracts and willing to have 2 of them suspended untill all the bill is clear is this possible?

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19720 Someone from ACT thinks vodafone is Epic at 19 Oct 2011 01:04:15 PM
Agreeing to migrate from Three to Vodafone is one of the worst decisions I ever made. Nothing has gone smoothly, SIM cards didn't work as promised and never got a reply to my written complaints.

Just got my first Vodafone bill, which includes various penalties for exceeding data and call caps, which is not right. They promised everything would stay EXACTLY the same as I had with Three, yet they have reduced the allowances.

I just called to complain and they said they can't help because they have a special team who deals with Three migrations, and I'd just have to wait for that team to call me back.

Absolutely not good enough!
19 Oct 2011 09:33:54 PM: It doesn't sound good enough and I'm sure the TIO would agree. Once they call back make it clear that you were promised the same plan and that if they don't deliver then you will lodge a complaint with the TIO. They will want to avoid the TIO's fines so they should start being more helpful.

Vodafail.com Moderation Team

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19718 Someone from ACT thinks vodafone is mega at 19 Oct 2011 11:19:58 AM
After changing from vodafone to telstra on the 9th october i realised that my iphone was locked to vodafone. damn. so I called them and they assured me it would be done. They STILL haven't unlocked it, although they were meant to call me yesterday (the second lot of '4 business days' i've had to wait, after they somehow forgot to action it after the first time i called them) and also sent me a text telling me it had been done, but alas, when i enter my details on the unlocking website it tells me that my details aren't found. so it's taken them 11 days to do sweet FA! i called their 1300 number and opted for the callback option. they rang me back, then all i got was the engaged tone. so i rang them back, sat on hold for 25 mins and then gave up. argh. today when you call the number it isn't even connecting!! i can't believe i gave them so much of my hard-earned money for 2 years. what a bunch of mofos. how can they actually get away with this???
27 Oct 2011 10:57:14 PM: if you go on the Vodafone website, they have step by step instructions on how to unlock an iPhone through iTunes

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19702 Someone from ACT thinks vodafone is Very at 17 Oct 2011 08:28:44 PM
18 Oct 2011 09:10:44 AM: well simply really
for Vf no serive is normal
intermittent mean unfortunately you got service.
you really should be happy you have an intermittent problem really

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19682 Someone from ACT thinks vodafone is fail at 14 Oct 2011 09:40:47 AM
The numerous staff we've spoken to doesn't know the in's and out's of the business resulting to wrong advice or no help at all.

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19675 Someone from ACT thinks vodafone is at 13 Oct 2011 11:58:31 PM

This research says that the average Australian, having experienced bad service, will tell 23 people.

IN just 6 months, 375,000 Australians left Vodafone. Does this mean that almost half the country (8,625,000 Australians) would now be aware of how bad it is?

I'm drooling at the prospect of Vodafail not having a single customer left by about mid 2012.
14 Oct 2011 12:08:39 AM: There is a good chance the entire country is aware of the problems Vodafone is having. There are about 7 million people on Vodafone/Three so most of them would talk to the remaining 15m people in Australia.

Vodafail.com Moderation Team

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19658 Someone from ACT thinks vodafone is Overcharge at 11 Oct 2011 07:42:56 PM
I seriously hate this network. I'm on it's $79 Cap plan and in the first 3months the charges were normal although I was worried because I made so many international calls. I kept on making international call afterwards. Then, the most horrible thing happened when I logged on to myvodafone and saw my bill is over $200. I went to the customer care or retail store and they told me I've exceeded my monthly allowance and that's why I got charged that much. When I told them to look at my previous bill they just went on showing me the usage details. It was actually a week after I paid my latest bill when this freaking surprise from vodafone, or we should call Vodafail came. I hate vodafone !!!!!!!!!
20 Oct 2011 10:17:16 AM: "I seriously hate this network. I'm on it's $79 Cap plan and in the first 3months the charges were normal although I was worried because I made so many international calls. I kept on making international call afterwards."

All I can say is, idiot.

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19649 Someone from ACT thinks vodafone is cruel! at 11 Oct 2011 07:51:14 AM
I have been banned from their facebook site for posting my issues twice and being a 'queue' jumper when I didn't realise they had asked more lame questions and I questioned why they had not given me an 'email code'. vf has caused WAY TOO MUCH DISTRESS ON THIS FAMILY.
11 Oct 2011 10:34:52 AM: Thats vodafone for you!. After my situation with them, ill never ever look at contracts again in my life with any provider (and im 26). Im happily on prepaid now. The feeling of freedom (no contracts) is great!!

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19562 Someone from ACT thinks vodafone is raising my blood pressure at 2 Oct 2011 02:33:01 PM
It's bad enough that the call reception from Vodafone is horrible and that sms's are delayed, but now I have realised that Vodafone is also the reason why I do not have the Symbian Anna update for my Nokia N8.

Now before you start to think "hang on, that's Nokia's problem not Vodafone's", you'd be wrong. Nokia has released the update more then a month ago for Australia and most mobile phone carriers have finished their testing of the update and allowed for their users to download the update.

So this is what irritates me the most, those with other carriers have had this update for more then a month, while Vodafone has JUST STARTED TESTING the update! Check it out for yourself: http://blog.vodafone.com.au/blog/nokia-symbian-anna-software-update/
3 Oct 2011 03:05:02 PM: they all are testing it no one has released it yet.
4 Oct 2011 10:22:10 AM: Vodafone is actually testing it, whereas Telstra claim no knowledge. Vodafone were ahead of the game with the PR 1.2 release as well. Telstra never released it. Telstrafail.

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19558 Someone from ACT thinks vodafone is ITS A FAIL !!!!!!!!!!!!!!!!!! at 1 Oct 2011 10:39:36 PM
im waiting to make a complaint and its been 16 min and im still waiting !

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19538 Someone from ACT thinks vodafone is heaps at 28 Sep 2011 12:55:16 PM
I wrote to Vodafone a few weeks ago letting them know that i wish to terminate my service. i am outside of my contract and can terminate at any time. they keep billing me despite the fact i have written to Vodafone at the address for notices. why o why do I have to call Lara my least favourite person on the planet
28 Sep 2011 07:23:44 PM: if you out of contract, and if you wan to move to another carrier, that carrier will switch you accross. You do not have to notify Vodafone.

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19537 Someone from ACT thinks vodafone is seriously at 28 Sep 2011 07:39:57 AM
Vodafone has billed me for extra charges on my infinite plan. Since when is any carrier supposed to charge for 1800 calls? They are supposed to be free to the caller. That's the whole point of them.
28 Sep 2011 07:26:43 PM: all mobile phone carriers charge you for 18/15/13 calls, Vodafones Infinity 100 includes unlimited 13/15/18 calls
29 Sep 2011 02:45:02 AM: not all phone companies charge for 18 and 13 calls. you are wrong. take TPG for example.

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19535 Someone from ACT thinks vodafone is no mess offers at 28 Sep 2011 01:22:56 AM
i am using vodafone for a long time , costumer care is worse not giving any correct information about offers . My no is 9985954050 can you please sugest me some good offers or else i will go to another subscription thank you .....

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19515 Someone from ACT thinks vodafone is fring on vodafone is intermittent at 24 Sep 2011 03:51:27 AM

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19503 Someone from ACT thinks vodafone is Roasting at 22 Sep 2011 03:58:49 PM

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19487 Someone from ACT thinks vodafone is Mucho Failo at 21 Sep 2011 09:28:50 AM
I have a few questions that perhaps people could answer. I've put up with all the usual problems that Vodafone present, but since my service has been dropping out everytime i'm on a call, and I have two babies and am trying to run a home business - i'm starting to reach the end of my patience!

I have multiple problems (like most people) with Vodafone, but am having a hard time differentiating between whether it's Vodafone or my HTC Desire HD that are the problem. Or does the fact that Vodafone gave me my phone make it their problem too??
I have all the usual issues; facebook not loading, updates running for ages without doing anything, service in the middle of a city (Canberra) that makes me feel like i'm in the middle of nowhere(etc, etc, etc). These things aside, the reason i've finally bothered to complain is the service dropping out thing (the signal goes wiggy like i'm in the matrix or the way transformers talk :D) It's been happening every call I make or take since saturday (for five days) and it's driving me absolutely crazy.
21 Sep 2011 11:54:46 AM: u have 2 choices.
1 believe voda & they will say it is your phone & your problem.
2 believe the couple of hundred thousand comments on this site.
i know which i would believe!!!!!!!!!!
If only tio could do something to this pack of thieves
21 Sep 2011 12:00:33 PM: It is probably Vodafone and not the handset that is the problem.They will most likely say there is something wrong with the phone or that they are "upgrading" the tower. Since you are trying to run a business i strongly urge you to first call Vodafone and complain and when they wont let you out of the contract without penalty you will need the tio to help you.check the how to complain section for more info.
21 Sep 2011 12:14:56 PM: It's not the phone. I know people with Desires not on Vodaphone that never have that problem.

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19482 Someone from ACT thinks vodafone is at 20 Sep 2011 03:17:32 PM
just paying my final bill(have changed provider now) got through to internet to the last step then error, can not process payment. Call up, spoke to a computer, charged the phone call cost(becuae i am not with vodafail anymore) plus 1.5% credit card charge. The phone then asks me how much i want to pay. i have to work out the 1.5% plus my final bill. RIP vodafail

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19460 Someone from ACT thinks vodafone is at 17 Sep 2011 07:15:13 PM
Picked up an HTC Evo 3D, 50 bucks a month, unlimited calls unlimited text, works perfectly.

The new 850 Network really makes a difference.
18 Sep 2011 09:38:32 PM: New 850 network????that's what it was supposed to be right from the start....Mobile in australia IS 850
19 Sep 2011 01:46:17 AM: Vodafone's new 850 network is crap. Here's a live speed test comparing Vodafone to Telstra here at Broadbeach on the Gold Coast
Telstra around 700kB/s, Vodafone around 11kB/s.

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19432 Someone from ACT thinks vodafone is sim activation not done at 14 Sep 2011 06:02:49 PM
i was using one vodafone number since 4yrs.But i got some prob with the sim.so i replaced the old sim with a new one.But the new sim is not yet activated.i had gone thrice to particular vodafone outlet.They will say we will activate,but still it not yet activated.

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