26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19720 Someone from ACT thinks vodafone is Epic at 19 Oct 2011 01:04:15 PM
Agreeing to migrate from Three to Vodafone is one of the worst decisions I ever made. Nothing has gone smoothly, SIM cards didn't work as promised and never got a reply to my written complaints.

Just got my first Vodafone bill, which includes various penalties for exceeding data and call caps, which is not right. They promised everything would stay EXACTLY the same as I had with Three, yet they have reduced the allowances.

I just called to complain and they said they can't help because they have a special team who deals with Three migrations, and I'd just have to wait for that team to call me back.

Absolutely not good enough!
19 Oct 2011 09:33:54 PM: It doesn't sound good enough and I'm sure the TIO would agree. Once they call back make it clear that you were promised the same plan and that if they don't deliver then you will lodge a complaint with the TIO. They will want to avoid the TIO's fines so they should start being more helpful.

Vodafail.com Moderation Team