26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20486 Someone from ACT thinks vodafone is During the cricket at 29 Dec 2011 04:45:49 PM
Vodafail advertise endlessly during the cricket. (it was a weird coincidence that their main sales person was also in the Australian Cricket Team - Michael Clarke I think his name was - he will work for Demtel or Guthy Renker when he retires from Vodafail ads).

During this incessant advertising A Current Affair was advertising their program. On the ad was a story about a woman who was charged almost $1,000 because some phone company allowed a scammer to sign her up on a phone plan and take it for themselves. Surprise, who was the phone company.

Vodafail's sales staff will sign up your pet, a scammer, a computer hacker - they don't care! They are complete idiots - at least the sales person would have got a healthy commission.
3 Jan 2012 04:53:15 PM: I heard about that story. The person had full ID, satisfactory to Australian Telco Laws, and any carrier would have signed that person up because they had the satisfactory ID. You cant call the staff idiots because they didnt identify identity theft.
3 Jan 2012 05:33:23 PM: telcos are an incompetent mob, but you're kidding if you think it's coincidence that 9 out of every 10 f--- ups are Vodafail.
5 Jan 2012 12:30:53 PM: Hmmm, thats why telstra have two MAJOR privacy breaches in under a month, where do you get your stats???