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Adam Brimo
Share Your Pain
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20547 Someone from ACT thinks vodafone is Useless at 7 Jan 2012 01:00:27 PM
So, contract was due to expire so I rang up to ensure the contact was cancelled so that it would not roll over.
Was told that cancellation was processed.
One month later, my service had rolled over into a per-month-charge service.
Rang up second time, was told that the cancellation had not gone thru as the systems were down (a standard excuse whenever they stuff up). Was told they wou;d backdate the cancellation, stop the DD, and no further charges would be applied.
So, was surprised (well, not really) when $80 was taken from my account.
So here I am on the phone for the third time trying to get my money back. After too-ing and fro-ing, they have admitted their mistake and will apply a credit to my phone account (great, since I no longer have an account).
I have been told to ring up in a week's time to have the credit transferred to my bank account.
F you, vodafone....stuff your 'new towers' and stuff your customer service!!!!
Was told that cancellation was processed.
One month later, my service had rolled over into a per-month-charge service.
Rang up second time, was told that the cancellation had not gone thru as the systems were down (a standard excuse whenever they stuff up). Was told they wou;d backdate the cancellation, stop the DD, and no further charges would be applied.
So, was surprised (well, not really) when $80 was taken from my account.
So here I am on the phone for the third time trying to get my money back. After too-ing and fro-ing, they have admitted their mistake and will apply a credit to my phone account (great, since I no longer have an account).
I have been told to ring up in a week's time to have the credit transferred to my bank account.
F you, vodafone....stuff your 'new towers' and stuff your customer service!!!!
Why not take the issue to the TIO?
Tell the TIO what you have told us, takes less than 10 minutes to complete their on line form, a simple copy and paste of the above will suffice.
VF then have 10 working days to produce a solution, in your case return of funds and cancellation of Direct Debit.
TIO contact details found under the How To Complain tab at the top of the page.
Good luck and let us know how you get on!
Vodafail.com Moderation Team