Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
20620 Someone from ACT thinks vodafone is BOTTOMDWELLER at 17 Jan 2012 11:32:49 AM
HERE IS A TIP FOR YOU!!!!!!
OK, to beat that retched and annoying "LARA" the talking robot from Vodafone.
Ring 1555 and you get that bloody robot.
Every time that LARA opens her mouth say CUSTOMER SERVICE.
She will say I didnt quite get that !
Do it againCUSTOMER SERVICE and again CUSTOMER SERVICEand again CUSTOMER SERVICE,and again,after her question.
LARA will give up and you will DEFINATELY get told by LARA "I will conect with our customer representatives right away"
What I am doing is confusing the programe because it does not know what to do.
You may have to say CUSTOMER SERVICE 8-15 times,but you beat that bloody robot.
It saves you about 30-60 minutes waiting.
Now after that I guarantee nothing.
You will get a Vodafone Indian Rep who cant speak english,tell the truth,cant understand you,apoligise to you,give you false receipts numbers(for the call),give you false codes to put in your phone,remove your pin number,remove your password word to Myvodafone,hang up on you,send you to other departments and wait another 30 minutes,send you to supervisors who will hang up on you,then give you a call back and ask you what the problem is,and then you explain it again,get sent to other departments,get hang up on,and from there
RAGE TAKES OVER AND YOU WANT TO NUKE INDIA WITH THEIR OWN ATOMIC WEAPONS(JUST A JOKE!)
AFTER THIS YOU MAKE YOUR CALLS TO THE TELECOMMUNICATIONS OMBUDSMAN,THEN GET AN AUSTRALIAN VODAFONE REP,AND START OVER AGAIN.
Then when it fails again you contact1555 and LARA again and get DIZZY.
YES,..FOLKS,..I KNOW YOUR PAIN!!!
OK, to beat that retched and annoying "LARA" the talking robot from Vodafone.
Ring 1555 and you get that bloody robot.
Every time that LARA opens her mouth say CUSTOMER SERVICE.
She will say I didnt quite get that !
Do it againCUSTOMER SERVICE and again CUSTOMER SERVICEand again CUSTOMER SERVICE,and again,after her question.
LARA will give up and you will DEFINATELY get told by LARA "I will conect with our customer representatives right away"
What I am doing is confusing the programe because it does not know what to do.
You may have to say CUSTOMER SERVICE 8-15 times,but you beat that bloody robot.
It saves you about 30-60 minutes waiting.
Now after that I guarantee nothing.
You will get a Vodafone Indian Rep who cant speak english,tell the truth,cant understand you,apoligise to you,give you false receipts numbers(for the call),give you false codes to put in your phone,remove your pin number,remove your password word to Myvodafone,hang up on you,send you to other departments and wait another 30 minutes,send you to supervisors who will hang up on you,then give you a call back and ask you what the problem is,and then you explain it again,get sent to other departments,get hang up on,and from there
RAGE TAKES OVER AND YOU WANT TO NUKE INDIA WITH THEIR OWN ATOMIC WEAPONS(JUST A JOKE!)
AFTER THIS YOU MAKE YOUR CALLS TO THE TELECOMMUNICATIONS OMBUDSMAN,THEN GET AN AUSTRALIAN VODAFONE REP,AND START OVER AGAIN.
Then when it fails again you contact1555 and LARA again and get DIZZY.
YES,..FOLKS,..I KNOW YOUR PAIN!!!