26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20953 Someone from ACT thinks vodafone is Always out of connection at 25 Feb 2012 11:19:45 AM
I am an international student in Canberra, the capital, and I think I am also going to get rid of Vodafone Internet Mobile Broadband. It's really horribly slow. Its internet connection is even slower than that in the third-world countries. It has often been out of connection. And the Vodafone customer service isn't working well. It often takes a long long time for me to hold the line until I can get in touch with some one. Last year, I was a Vodafone post-paid customer, but they calculated the wrong bill to me (instead of paying 29 AUD/month, I was required to pay 50 AUD). I made a complaint and required them to cancel the contract. But after that I still got the bill from them!
Internet is becoming very essential to my life. But Telstra is quite expensive, and Optus is not working well either. So, I retured with pre-paid Vodafone. But it has been working badly. I can't believe this is a country of modern technology!
25 Feb 2012 02:25:47 PM: The country is modern mate!
It's Vodafone that is backwards.
There is an Organisation called the Telecommunications Industry Ombudsman.
They are authorised to argue on your behalf(help you)
Their telephone number is 1800 062058(FREE NUMBER)
You can also make a complaint online here, if you go to the top of the page,or the TIO website.
Enjoy your study in Australia and leave Vodafone and choose o GOOD company.
Check out this website for advice.