26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20291 Someone from ACT thinks vodafone is Lost phone! at 10 Dec 2011 09:16:58 PM
I canceled my iphone 4s through vodafone they still sent the phone out! i phoned up says to them they sent out a bag after 3 times of asking, I shipped the phone back with there bag through royal mail! month later i recieve a letter i owe them 500 pounds they havent recieved the phone! call them after getting passed on to every single person 6th person to help says they will phone me back! i dont want to be stuck with a 500 bill when i shipped the phone back for someone elses error? anyone help!!
11 Dec 2011 06:05:10 AM: Appears you are in the UK as you used the words Royal Mail and pounds.

You need to contact the UK ombudsman located on the link below to lodge a complaint:


I presume it is the same process in the UK to Oz, lodge the complaint, VF contact you and mutally agree a resolution.

One other thing did you have a tracking order as proof of purchase if so check the Royal Mail tracking service to see the eventual destination of the phone.

Tracking service located here:


Good luck!!

Vodafail.com Moderation Team