Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
20504 Someone from ACT thinks vodafone is Major at 2 Jan 2012 09:57:48 AM
A loyal Vodafail customer for 8 years this really has taken the cake. I tried to cancel my wireless broadband dongle which had finished its contract before a trip overseas for 6 months. Instead my contract was put on hold.
When I returned to the country I went to get a new wifi dongle and sign up to a new 12 month contract. They did this and put a 24 month on my old dongle without my knowledge at the same time. When i found out i was being charged twice for a service i didnt use I rang the Dehli ditzes who were no help whatsoever.
After 2 hours on the phone just explaining the situation to the worlds most incompetent and useless staff my battery ran out and I had no resolution. I rang again a week later and was told to send them back my new device and only then would they cancel my new service. wtf? i want the old one cancelled!! and my money reimbursed! no can do. i have to pay cancelation fees for a service i did not sign up to. ARGH! i have since referred this to TIO. Here's hoping.
When I returned to the country I went to get a new wifi dongle and sign up to a new 12 month contract. They did this and put a 24 month on my old dongle without my knowledge at the same time. When i found out i was being charged twice for a service i didnt use I rang the Dehli ditzes who were no help whatsoever.
After 2 hours on the phone just explaining the situation to the worlds most incompetent and useless staff my battery ran out and I had no resolution. I rang again a week later and was told to send them back my new device and only then would they cancel my new service. wtf? i want the old one cancelled!! and my money reimbursed! no can do. i have to pay cancelation fees for a service i did not sign up to. ARGH! i have since referred this to TIO. Here's hoping.
I think you will find VF will come to the party now that the TIO is involved.....
Vodafail.com Moderation Team