26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
19487 Someone from ACT thinks vodafone is Mucho Failo at 21 Sep 2011 09:28:50 AM
I have a few questions that perhaps people could answer. I've put up with all the usual problems that Vodafone present, but since my service has been dropping out everytime i'm on a call, and I have two babies and am trying to run a home business - i'm starting to reach the end of my patience!

I have multiple problems (like most people) with Vodafone, but am having a hard time differentiating between whether it's Vodafone or my HTC Desire HD that are the problem. Or does the fact that Vodafone gave me my phone make it their problem too??
I have all the usual issues; facebook not loading, updates running for ages without doing anything, service in the middle of a city (Canberra) that makes me feel like i'm in the middle of nowhere(etc, etc, etc). These things aside, the reason i've finally bothered to complain is the service dropping out thing (the signal goes wiggy like i'm in the matrix or the way transformers talk :D) It's been happening every call I make or take since saturday (for five days) and it's driving me absolutely crazy.
21 Sep 2011 11:54:46 AM: u have 2 choices.
1 believe voda & they will say it is your phone & your problem.
2 believe the couple of hundred thousand comments on this site.
i know which i would believe!!!!!!!!!!
If only tio could do something to this pack of thieves
21 Sep 2011 12:00:33 PM: It is probably Vodafone and not the handset that is the problem.They will most likely say there is something wrong with the phone or that they are "upgrading" the tower. Since you are trying to run a business i strongly urge you to first call Vodafone and complain and when they wont let you out of the contract without penalty you will need the tio to help you.check the how to complain section for more info.
21 Sep 2011 12:14:56 PM: It's not the phone. I know people with Desires not on Vodaphone that never have that problem.