26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20483 Someone from ACT thinks vodafone is beyond belief at 29 Dec 2011 08:05:45 AM
I live 10km from Parliament House in Canberra, yet my signal on the 3 network continually shows "Roaming". This is unacceptable coverage for Australia's national capital. Call dropouts occur seldomly though. My phone is a Nokia N97 mini, it is rebooted every month. Fortunately 5 months of my 3 contract remain and then I will switch to someone else.

29 Dec 2011 08:01:26 PM: ok, 3 network is different to vodafone network, the 3 company is different to Voda too, until they merge (which at this stage they have not yet, at least not in practical terms) the network is not the same.
its always roaming for you because three have a really incomplete network and when 3 customers cant get 3 reception they automatically roam onto telstra.
voda customers dont roam, they use only the voda network. I live in canberra and have no issues with the coverage, but know lots of people that have trouble with their 3 coverage, the same as you. Moving to Voda would stop the roaming thing, but being on this website im sure you know that comes with its own concerns
2 Jan 2012 03:47:09 PM: Thanks for your thoughtful comments. "Incomplete network" seems to fit in well with incomplete service from VF. Presently waiting to see when the shared 3 & Telstra network on 2100MHz dies and I soon expect to be approached by VF marketing droids offering deals to be moved over to VF.
8 Jan 2012 09:34:40 AM: 3 stoped roaming from Telstra early 2010. They only roam on Voda now :-)
4 Mar 2012 04:00:47 PM: Found out last week that 3's 2100MHz network that is shared with Telstra will stop working after 31 August 2012. Put that in your diaries!