Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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21139 Someone from ACT thinks vodafone is Bad at 16 Mar 2012 11:55:22 AM
Strathfield Area, Sydney
I am trying to run a mobile service business from my mobile phone. It has been ok for the last 12 months but from Friday 9-03-12 I have had voicemails not come in, phone drop out mid calls. incoming caller notified that network is not available, calls fails even to vodafone 1555 customer service number, when I ring a number it can take 60sec to get ring out sound, just a real mess.
Vodafone call service people said that there is an issue and it will be fixed by 25-3-12. This means major losses for me. The government should have enforce a 100% guarantee of service from these companies like that used in landlines and these companies should have backups plans.
Thanks god I am not depending on this phone in a life threatening situation like the elderly.
I am trying to run a mobile service business from my mobile phone. It has been ok for the last 12 months but from Friday 9-03-12 I have had voicemails not come in, phone drop out mid calls. incoming caller notified that network is not available, calls fails even to vodafone 1555 customer service number, when I ring a number it can take 60sec to get ring out sound, just a real mess.
Vodafone call service people said that there is an issue and it will be fixed by 25-3-12. This means major losses for me. The government should have enforce a 100% guarantee of service from these companies like that used in landlines and these companies should have backups plans.
Thanks god I am not depending on this phone in a life threatening situation like the elderly.