Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19858 Someone from ACT thinks vodafone is cant write that here! at 2 Nov 2011 11:36:17 PM
i am a 3 mobile broadband customer and an IT tech. i have constant problems with there internet. if and i mean if it connects. i cannot browse the net 50% of the time because i get the server not found message (as if im trying to browse and im not online) or i get the you have run out of credit message. if i get the latter i check the my3 service and it shows that i have plenty of credit. i have tryed to complain but on the telephone they (Indian call center) run me through a "troubleshoot" that just asked me to do the same things as i previously tried. then it gets even better. they tell me to take the modem to the store. the store then tells me to call the call center again. im like wtf!. you would think that being an IT tech i would know weather the problem is my modem or there servers. but its there servers. and they will do nothing to help me fix this problem. HAVE I BEEN CONNED MY VODAPHONE/3 OR WHAT!!!!!!
by the way for about 2-3 months after i complained the bloody thing mysteriously worked! it was as if someone one somewhere flicked a switch from fail to working then flicked it back a few months later when it started buggering up again! now. i also would like to note that i can not work at the moment due to family issues so i have no money to throw the thing away and get a new mobile broadband modem (i could do this as im a prepaid costumer)