26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
21133 Someone from ACT thinks vodafone is Being offended and discriminated at 15 Mar 2012 10:18:02 PM
I moved here from England and study a course in Canberra. I signed two plan there (for mobile and broadband) and it sucks! The internet was a torture to me and they failed every time I connected. I cancelled the broadband plan in two weeks after use and then got a bill from them requiring paying two months bills! And two days ago, I got another email from them required me to pay $250 instead of my monthly fee ($49). And the network is very bad. I almost lose the signal every single hour. I was so mad trying to call the customer care services for hours and all I got was just a machine! Then I went to the Civic centre store to check the bill again but then failed to answer every question I asked. After all I decided to cancel the iphone plan but they told me that if I cancelled I have to pay two months fees because it's not their fault! I told them if they didnt do it I would report to Ombusman and they ALL laughed out loud telling me that who will protect an international student then left me there humiliated. I felt so offended and discriminated. Who will protect us in this country?
17 Mar 2012 09:20:13 AM: I feel your pain.

First off welcome to Australia, the best country in the world.

Second, what the store staff allegedly said is totally incorrect and the manner they allegedly dismissed you is also wrong and arguably very un-Australian.

In Oz we have something called the TIO, similar to Offtel in the UK.

Provided you have raised an initial complaint with VF and allowed VF to investigate your complaint within an acceptable and reasonable time-frame, you may then escalate the matter to the TIO should there be no satisfactory resolution.

Have you tried contacting 1555 (VF helpline) and asked for a network investigation? If not then that action is your first port of call. If you have contacted them and they have done their investigation with no service improvement, then the next option for you could be the TIO.

The TIO on line form takes less than 5 minutes to complete and is totally free to the consumer.

TIO contact details found at the top of the page under the How To Complain tab.

Good luck and let us know how you get on!

Vodafail.com Moderation Team
20 Mar 2012 02:55:26 PM: I contacted the VF Helpline (after getting so mad at the staff insisting to meet the supervisor) and the supervisor admitted the overcharged bill was their fault. Just checked the website today and thanks good, they give me the correct bill this time.