26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20810 Someone from ACT thinks vodafone is finally releasing me from the chains of my contract at 8 Feb 2012 09:47:58 AM
I'm lucky enough to be moving to an address with no vodafone coverage at all. So they've happily ended my contract with no cancellation fees.

My advice: get a post box (or use a friends') and change your mailing address to that.

Find an address on their coverage map with absolutely no signal and call them to change your residential address to that.

Then tell them you have no signal and would like to cancel your contract. They'll tell you they'll not charge you for your next 3 months if/because their planned upgrades are happening. After that they have no choice but to cancel your contract at no expense to you. (you will have to send your phone back though, so don't do this if you're only 6 months off away from paying off your phone)