Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20155 Someone from ACT thinks vodafone is appalling accounts at 1 Dec 2011 06:50:36 PM
signed a new contract in Sept 2011 took an offer which icluded a Samsung Galaxy at no charge,lo and behold in November an account for over $200 in excess charges comes to my attention.
further enquiry reveals the account had not been upgraded,i furnished the details
of the contact and lo and behold they amended the account including excess charges
plus a bill for the handset.
yes i have lodged a complint with the TIO, tonite i spoke to the third account supervisor who assured me it would be resolved,i also requested the automatic debiting of my account would cease.
around 20 years as a customer its disgracefull ,its like authorised theft,i thought i would give them another chance--but its the last chance finished,finito i am looking to have the contract rescinded so i can move to another provider asap
further enquiry reveals the account had not been upgraded,i furnished the details
of the contact and lo and behold they amended the account including excess charges
plus a bill for the handset.
yes i have lodged a complint with the TIO, tonite i spoke to the third account supervisor who assured me it would be resolved,i also requested the automatic debiting of my account would cease.
around 20 years as a customer its disgracefull ,its like authorised theft,i thought i would give them another chance--but its the last chance finished,finito i am looking to have the contract rescinded so i can move to another provider asap
Vodafail.com Moderation Team