26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10238 Someone from TAS thinks vodafone is POOR at 4 Jan 2011 09:27:35 AM
I dont not have home phone or internet so my mobile phone is my life line. I also run a business with my phone. I am constantly having to call clients - family back as my calls constantly drop out. Most recently I had no service for days although my phone showed full service bars. Not being able to contact anyone was frsuatrating and I do not pay top dollar for a a service which include data services IS NOT GOOD ENOUGH. When I spent all day last week trying to call vodafone as the local branch near my home closed down.... I was on hold for hours - called back, call dropped out - was going to have them call me back within 30mins (try 5 hours) to have a rude man tell me I was not the only person will issues. All I want is to terminate my contact - I will pay for the damn phone (just want my vodafone phone number disconnected) and they wouldnt listen to me.