26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19095 Someone from TAS thinks vodafone is F*cked at 8 Aug 2011 11:50:54 AM
i use to work for vodafone, while i worked for them not a single problem. i lost my job for advising a customer not to sign up with vodafone because they had no coverage were they are i advised them it may be better to sign up with telstra or someone with a bigger network.

Ever since my phone bills are always $300 but im on a $45 infinite plan and use crap all internet. now my ohone gets disconnected every month because they f*&% me around continuously. i do not understand why they do it do they honestly get people to sign up just to piss them of?

also while i worked there my partner of 5 years passed away they gave me two days off. i asked for more and i was turned down. i managed to get two weeks holidays so when i went on my holiday i et a phone call asking were i was? they explained they gave my holidays to somene who needed them more. i sued and got no were because their lawyers are so use to spinning crap they won
8 Aug 2011 12:49:42 PM: they fire you for being honest - i like that. that's how they get their snake-oil salespeople: weed out the honest ones so that only the dodgy ones remain - it's called "corporate culture".

you should be proud you didn't fit in there.. keep your chin up you deserve a lot better than to have to work for Vodafail it's a shameless company, and anyone with an ounce of integrity doesn't belong there. good on you for doing what's best by the customer, you were probably the only one there that ever did that.
11 Aug 2011 09:41:57 AM: i use to work for vodafone also in melbroune we use to spend ages tring to sort out indias problems they were going to close but we had to to stay on for another six months to try and help india out then got shown the door. They even hang up on us if we tried to get a customer help so what help is the poor customer going get. Maybe if they had not outsourced overseas (slave labour by the way) and never merged with 3 they would not be in the shambles they are. My advice to cutomers is do not touch vodafone they do not care unless they are making money
13 Aug 2011 09:59:34 PM: Interesting article....I always suspected Vodaphone were up to no good....I have been dealing with (PERSONAL DETAILS REMOVED) I would like some details to build a case against Vodaphone...the moderation team might be interested...but we think we have worked out why Vodaphone towers aren't working right