Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10168 Someone from TAS thinks vodafone is at 3 Jan 2011 07:56:44 PM
Just a thought, You all realise that you can be with any telco without a contract, therefore free to chop and change between Telco's as you see fit. So what I am seeing on this site is a heap of people that cannot afford to buy a phone outright cause they want the latest gadget or simply have no money to buy a phone, so everyone shops around till they find the best deal and go with it, no research on coverage or the things that really matter , just as long as you have the best phone and I am guessing most of you, (I'll go out on a limb and say by most of you I mean at least 95% of you) don't read the terms and conditions etc on the contract you are signing cause you see a shiny new phone that is gonna make you look soooooooo cool to everyone!!! You all only have yourselves to blame.
Oh and to the nong that posted that the staff in the stores are to blame (please see a post further down the page under TAS), your wrong, they are paid to do a job and if you buy the product they have done their job, quite well it would seem, bit like a car sales men, they to sell lemons!!!
That is all :P
Oh and to the nong that posted that the staff in the stores are to blame (please see a post further down the page under TAS), your wrong, they are paid to do a job and if you buy the product they have done their job, quite well it would seem, bit like a car sales men, they to sell lemons!!!
That is all :P
It is one thing to sign up to (and commit to) a service, but if they don't provide that service (ie coverage is terrible, sms/mms arrive hours to days later, constant dropped calls etc), they are well within their rights to get out of that contract with the assistance of the TIO?
That is all :)
Oh, and I do agree I think more people should buy their phones outright to avoid alot of these problems, but that doesn't mean a provider can charge you for something and then not provide it.
See how I made an entire post without the need to resort to childish name calling?
If you take a look at a contracted phone you pay a certain amount a month until the contract ends. However if you buy a mobile outright you still have to pay a further 30 or so a month thus making outright/prepaid phones worth more than a contracted phone (that is, unless you buy a very cheap phone).
I think you will find that a lot of the "95%" you mentioned thoroughly shopped around for plans and deals, which on a basic consumer level is all a customer need do. The general customer does not expect to be lied to about the extent and limits of a service by a major telco so that a sale can be made.
I'm not saying the sales staff at Vodafone outlets are also to blame. These people are merely doing what they have been trained to do. If they were kept in the dark about these issues then I feel sorry for the staff. However, the customer is not to blame for a lack of market research when Vodafone have clearly been embellishing their service limits.