26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10168 Someone from TAS thinks vodafone is at 3 Jan 2011 07:56:44 PM
Just a thought, You all realise that you can be with any telco without a contract, therefore free to chop and change between Telco's as you see fit. So what I am seeing on this site is a heap of people that cannot afford to buy a phone outright cause they want the latest gadget or simply have no money to buy a phone, so everyone shops around till they find the best deal and go with it, no research on coverage or the things that really matter , just as long as you have the best phone and I am guessing most of you, (I'll go out on a limb and say by most of you I mean at least 95% of you) don't read the terms and conditions etc on the contract you are signing cause you see a shiny new phone that is gonna make you look soooooooo cool to everyone!!! You all only have yourselves to blame.

Oh and to the nong that posted that the staff in the stores are to blame (please see a post further down the page under TAS), your wrong, they are paid to do a job and if you buy the product they have done their job, quite well it would seem, bit like a car sales men, they to sell lemons!!!

That is all :P
3 Jan 2011 08:02:48 PM: Well Said !!
3 Jan 2011 08:02:55 PM: You realise that even with a contract you can get out of it penalty free with the assistance of the TIO since the carrier (vodafone) is not providing the service they signed up for.

It is one thing to sign up to (and commit to) a service, but if they don't provide that service (ie coverage is terrible, sms/mms arrive hours to days later, constant dropped calls etc), they are well within their rights to get out of that contract with the assistance of the TIO?

That is all :)

Oh, and I do agree I think more people should buy their phones outright to avoid alot of these problems, but that doesn't mean a provider can charge you for something and then not provide it.

See how I made an entire post without the need to resort to childish name calling?
3 Jan 2011 08:04:18 PM: Well known fact, 95% of statistics are made up on the spot.
3 Jan 2011 08:06:58 PM: Have you not read many of the comments here saying customers asked specifically about coverage in their areas, was told it would be fine, only to find out otherwise? Also, Vodafone (management) themselves kept their employees in the dark about the true extent of the coverage issues so store employees could not give the right information - what research can ordinary non-telco industry customers do? I agree that Voda store employees are not to blame, but neither are customers.
3 Jan 2011 08:14:48 PM: P, you must have a phd in this sort of stuff. good on you. The other networks hand out the same shiny fones on contracts, but their networks function as they are meant to, Vodafones network is in a mess
3 Jan 2011 08:15:46 PM: P faked his phd
3 Jan 2011 10:20:58 PM: People take time to search for good deals and contracts for certain phones because its cheaper in expense in the long run. People do not just buy random phones just because it's cool, these days finance is all that matters to people.

If you take a look at a contracted phone you pay a certain amount a month until the contract ends. However if you buy a mobile outright you still have to pay a further 30 or so a month thus making outright/prepaid phones worth more than a contracted phone (that is, unless you buy a very cheap phone).
3 Jan 2011 10:52:14 PM: Apologies that should have read 'Well known fact, at least 95% of statistics are made up on the spot'.
4 Jan 2011 10:21:38 AM: Excuse me P, but putting your ridiculous unsupported assumptions on the percentage of the demographic aside, the statements on this forum claim that the sales staff misinformed people regarding things such as coverage. Therefore when customers get home to discover the contract they have signed up for does not deliver the service that was sold to them by said sales people then who's fault is it? The customers fault for not performing appropriate market research?

I think you will find that a lot of the "95%" you mentioned thoroughly shopped around for plans and deals, which on a basic consumer level is all a customer need do. The general customer does not expect to be lied to about the extent and limits of a service by a major telco so that a sale can be made.

I'm not saying the sales staff at Vodafone outlets are also to blame. These people are merely doing what they have been trained to do. If they were kept in the dark about these issues then I feel sorry for the staff. However, the customer is not to blame for a lack of market research when Vodafone have clearly been embellishing their service limits.