26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10902 Someone from TAS thinks vodafone is Wheres the Upgrades? at 6 Jan 2011 12:47:47 PM
According to the Vodafone website (Network Issues/Upgrades) there is no mention of upgrades of the network for Tasmania for 2011. Has Tassie been forgotten again, poor 'regional' Tassie, always has to miss out. But maybe they can justify this by saying they have good reception here (at the Call Centre!)
6 Jan 2011 02:48:25 PM: I noticed this myself, and commented down the bottom of the blog in which I found the network upgrade page regarding this. I checked the blog again this morning and quite a few of the comments including mine (which included no swearing or abuse) had been deleted. Obviously we HAVE been forgotten and Vodafail can't take the criticism for it.
7 Jan 2011 09:59:16 PM: Uh guys....if you would care to actually read the page you will find that the listed upgrades on the website are for "between January and March 2011".

It's no wonder Tasmanians are thought of as being backward...
8 Jan 2011 10:05:11 AM: Well they could make us feel as though they are thinking of us, if only to say they are considering 'upgrades' outside of the January to March time frame. Then there is the matter of Vodafone removing/deleting customers comments relating to this...
8 Jan 2011 02:35:30 PM: WTF are you on man? Vodafone as a company have nothing to do with this site.

Unless of course you're talking about their own site, in which case, anybody who runs an online blog can reserve the right to moderate comments and remove those that are considered to be abusive, trolling attempts etc. You see it on Whirlpool all the time.

Has it ever occurred to you that they may actually be going through an assessment process to determine what upgrades happen, where they happen and when they happen? It stands to reason that the areas facing the biggest problems will get done first.

The state of Tasmania has less than a quarter of the population of the city of Sydney, so do you think that the number or percentage of people having problems is going to be anywhere nere comparable? Of course it's not.

Tasmania's turn will come.
8 Jan 2011 06:53:53 PM: To the previous comment: I'm fairly sure the OP is talking about the Vodafone website and the blog where they posted planned network upgrades. People are calling Vodafone Vodafail, so it does get confusing sometimes. And I agree with you, they have to start somewhere when fixing stuff. There have been a few comments from people in TAS to say they are not experiencing issues, so maybe that's another reason they have not been prioritised.
11 Jan 2011 01:04:16 AM: @7 Jan 2011 11:59:16 PM Just to be clear on that, is that 2011 on the Christian Calendar?
11 Jan 2011 10:19:10 PM: http://vodafone.custhelp.com/app/answers/detail/a_id/3730

Look at it for yourself. Tas IS NOT listed. As for the population being less? That's a fair call. But the percentage of the population being less? Where did you learn maths? The size of a population has ABSOLUTELY NO relation to the percentage of a population. Moron.
14 Jan 2011 10:47:32 PM: Guys look I agree the coverage in Tassie needs to be improved in a Lot of areas however.... I used to live on the west coast as well as cradle mountain where my only option was Telstra, after enduring countless years of overpriced plans with little value and bills upwards of $300 per month I finally moved to a location where I had a choice. Vodafone plans are the best value on the market the customer service has been in the past fantastic and I made the conscious descision to go with this company even though the network does not cover a large area of our state. I keep a Telstra pre paid sim card for places that don't have coverage to use in emergencies but honestly it doesn't get used that often. I have found however for the most consistent coverage older style phones are the best, stay away from the so called smart phones as they seem to struggle with switching between 2g and 3G networks and this is where it is dropping out, don't believe me? Try it yourself the smartest thing about smart phones is the marketing behind them
14 Jan 2011 10:49:59 PM: Smart phones work perfectly on Telstra's NextG Network (Best coverage and performance in Aus) :)
18 Jan 2011 11:28:03 AM: I use to work at Vodafone 3 or 4 years ago, back then they were talking about Tassie becomming 3G within a year - Don't hold your breath - Want FANTASTIC service, swap to Telstra - I travel around the state & only found a small spot travelling to Coles Bay the only non-reception area on my Iphone 3 & 4.
22 Jan 2011 10:03:38 AM: @ 12 Jan 2011 12:19:10 AM - Again, if you have a look at the page, it says "between January and March 2011"; why would a state be listed when there are no scheduled upgrades for that period?

As for maths and percentages, do you mean to say that (for instance) 20% of 500,000 is comparable to 20% of 3,000,000 in terms of raw numbers? FYI that is 100,000 vs 600,000. Sure, they're both 20%, but a there's a big difference when you break it down. Who's the moron now?
20 Jul 2011 06:56:54 PM: well here we are in july 2011, vodaphone still useless