26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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12879 Someone from TAS thinks vodafone is lame at 17 Jan 2011 07:44:43 PM
hey i paid my plan bill using bpay and it is after nearly a week still showing as unpaid. I have been trying to contact them to get it sorted but have had no reply to emails and trying to ring them gets a computer. I have never had a problem with bpay before and the payment details are still on the bpay transaction and show correct ref number. Their server was down for a couple of days but I am used to this on their websight. I have sent another email to their complaints indicating my concern as i am a new customer and worried by media reports and their obvious unprofessionalism and have stated that if this is not addressed I will join the class action against them. I assume the only time they will contact me on this will be to recover the outstanding bill which I have already paid, this company would appear to be a bad joke and should spend less on the cricket and more on getting itself together and its network right. I only started this plan early december and already have grave concerns as much of the media reports came out just after this unfortunately.