26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10273 Someone from TAS thinks vodafone is Dangerously irresponsible at 4 Jan 2011 11:18:20 AM
I live in a suburb where a Vodafone sales person assured me also that I would receive coverage with no issues. Once I got home I had no bars. I went back in and they told me that it was because the iPhones didn't receive signals as good as other phones. I didn't immediately rule this possibility out, although I was skeptical, so I tried a different handset that they advised me was far better. I got home and still no bars. I swapped back to the iPhone because it was my initial preference and the different handset made no difference. I discovered that if I stood at the end of my driveway I could achieve the success of receiving 1 bar worth of signal, but only for short periods.

I tried desperately soon after the purchase of the contract to get Vodafone to see that the product I was sold did not meet the specifications it claimed and that THEIR end of the contract had not been fulfilled yet I was still paying for a product I could not use to to my being mislead to generate a sale.

Several months ago my 16 month old daughter had an anaphalactic reaction to something in some food and I was home alone with her. I tried the driveway and got 000 but the call dropped out. I ran to my neighbor to use their phone who, thank god was home sick from work. An ambulance arrived in time and everything turned out ok.

Whether it was the sales person or if it was wrong information provided to them by Vodafone, I was lied to. I have since been told by THE SAME sales person that there was a "mistake made" regarding the availability of service in my area, however, the coverage map that is shown on the website and in the brochures found in store still regard my area as a high reception area 7 months on from the 000 incident. I, and EVERY other person that comes to my area who use the Vodafone network still have either no reception, or such little reception that a sustained phone call is impossible.
4 Jan 2011 11:25:03 AM: Oh, and just to throw another one out there, I also get either no reception or not enough to sustain a call at work, which is in a different suburb that I was ALSO assured would have no issues.
4 Jan 2011 11:26:24 AM: Blimey....what a horrific time for you, I feel your pain more so as my good lady is in hospital and I cannot contact her!!! Appears you need to get out of that contract ASAP and to a more responsible provider. Check out the 'How To Complain' tab at the top of the page, take it to the TIO and let us know how you get on!! Best wishes to you and your daughter.
4 Jan 2011 11:30:11 AM: If possible can you use the 'Your Coverage' tab at the top of the page, it will help others if we can provide hard evidence to Vodafone about their lack of network coverage.
4 Jan 2011 11:41:06 AM: I have been in constant contact with the TIO for the last month. At this stage having the contract voided looks promising but my contract problem is a secondary issue with the TIO as they are investigating why my 000 call was not able to be made. According to the TIO, mobile handsets will attempt to reach 000 via ANY other available network if your carrier is unable to do so.

This is from the "000" entry from Wikipedia:
Dialling Triple Zero (000) (or 112) on most Australian GSM mobile phones will override any keypad lock, and if the caller's home network is out of range, the phone will attempt to use other carrier's networks to relay the call.

The Telstra and Optus network receive FULL coverage in this area, yet according to my correspondence with the TIO reaching 000 via another network is not an uncommon issue and seems to be mostly isolated to Vodafone customers.
4 Jan 2011 11:42:07 AM: If 000 did not work from your driveway an alternative could have been to dial 112 this allows the mobile to contact the emergency services through any available GSM (2G) whether you are a subscriber to that network or not. So in your case even if you were with Vodafone and standing at the end of your driveway if you were in range of 2G Telstra or Optus tower your call would have gone through one of those networks. Note 112 does NOT work on fixed lines, VOIP or 3G (other reading this website may know a little more about the 3g situation).

The above is why some mobiles show 'emergency only' when a customer is out of range of their subscribing network but within range of others.
7 Jan 2011 10:07:45 PM: 112 is the number that should be dialled from a mobile in case of an emergency, not 000, although the OP in this case may not have been aware.

Thankfully, all turned out OK.

As far as what 112 will and won't work on - it will work on both GSM and 3G.